We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Royal Brunei Airlines

1,138 reviews
Headquarters: RBA Plaza, Jalan Sultan, Bandar Seri Begawan Brunei Darussalam BS 8671
Overview
4.01,138 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Airline Deals
Search Royal Brunei Airlines flights
Full view
About Royal Brunei Airlines
Headquarters: RBA Plaza, Jalan Sultan, Bandar Seri Begawan Brunei Darussalam BS 8671

Airline Summary

Royal Brunei Airlines (BI) is the flag carrier of the Sultanate of Brunei and flies to about 15 destinations in Asia, the Middle East, Australia and Europe. Its fleet features plans with two different two-cabin (Business Class and Economy Class, as well as First Class and Economy Class) configurations. The airline operates from its hub at Brunei International Airport (BWN), and premium passengers have access to Royal Brunei's Sky Lounge at the airport. Although it is not a member of any of the major airline alliances, it does have codeshare agreements with several other airlines.
Read more
Airline Deals
Search Royal Brunei Airlines flights
1138Reviews
381Photos
100Tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 486
  • 352
  • 114
  • 49
  • 137
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Kaleem S wrote a review 8 Feb
1 contribution
Melbourne - Jeddah
International
I did travel once 5 yrs ago, have such a good experience, nothing adverse at all. However, I have suggestion for BWN airport, they need improvement regarding airport stay for transit passengers, I mean to say more places of stay, more hotels for prolonged layovers, more restaurants, fast foods other eateries and create some luxury or creative scenarios at airport (like other airports) where passers can spend time and unwind a bit. Since its Islamic country, I would suggest some Quranic recitation or translations, some information like documentaries etc. its Dawah and I believe there is lots of things world need to know about Islam today. Please do not take it offensive its my thought and a humble request only. Kind regards.
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Jeaneypeaney wrote a review Jan 2024
Luton, United Kingdom37 contributions24 helpful votes
London - Melbourne
International
Travelled during December and January in business class - 6 flights in total with them to and from Australia. Great airline with caring professional cabin crew who go out of their way to make your trip pleasant. Unlike some major airline staff who think they are doing you a favour by serving you. Food good standard and presented beautifully. Duvets provided on the completely flat beds. Wish they would start using the mattress toppers on the seats again though for hygiene reasons. Always my preferred airline travelling to Australia, especially now they have started to stop in Dubai too.
Read more
Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Morgue T wrote a review Jan 2024
2 contributions
London - Dubai
International
Arrived at Heathrow. Discovered the additional bag had only been paid for return leg strangely - so forced to pay £580 on spot. Arrived in Dubai but case didn't. Traced it back to London. It was shipped the next day. It arrived in Dubai 24hrs late and instead of being delivered as prom ised, it sat in the airport for 3 days until I went there and retrieved it. Brunei offered £100 in compensation which was less than the taxi fair to the airport and back. Girlfriend became ill with respiratory infection at end of trip requiring hospital visit and was declared unfit to fly for 72hrs. Informed Brunei and sent them doctors certificate- they refused refund. Booked flight home with Emirates and will never fly "Royal" Brunei again. Awful company.
Read more
Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Tom J wrote a review Jan 2024
2 contributions1 helpful vote
London - Melbourne
International
We booked a return flight from London to Melbourne via Dubai and Brunei to see family in Australia. Royal Brunei were the cheapest we found and only a few more hours travelling time with the two additional stops. We were really worried about flying with them given the reviews below but were pleasantly surprised. Pros: - The staff were very friendly throughout. - The food was really good for plane food. - At the rear of the plane after meals they have snacks (cheese/biscuits, warm muffins, chocolate bars etc.) and drinks (coke, sprite, juices, tea/coffee) available for free to keep you going. - You can bring your own alcohol on board and drink it if you need one to get you off to sleep / relax. The airline is a dry one so doesn’t provide alcoholic drinks. - The toilets are semi-cleaned numerous times throughout the flight by the staff, and toothbrush and toothpaste are provided. - A small pillow and blanket is provided but if there are any spares left ask for one and the staff will find you extras. - The stop in Dubai was very short. You do have to get off the plane with your hand luggage to get on the same plane but though it says the stop over is an hour and 30 minutes it’s much less when waiting to re-board. - The stop in Brunei again feels less than the stated layover time. Cons: - The ‘preferred seats’ in Economy only have an extra 1 inch recline compared to the rest of the economy seats on the plane and nothing else which makes them ‘preferred’. - The only true extra legroom on the plane are seats 43B, 43C, 43H, 43J. Others I would say are not as described or as shown on the plane seating map. - Before take off they play an Islamic prayer which can be a bit off putting for a nervous flyer. - There isn’t much to do in Brunei airport. About half of the shops were closed and the closest shop for a meal was a small supermarket style shop. - When you transit through Brunei airport you have to get rid of all of your liquids over 100ml. - When you board the Brunei - Melbourne flight you have to also get rid of all your liquids over 100ml again (Australian border law). Tips: - On the Brunei - Melbourne and Melbourne - Brunei flights, if you don’t book a seat, they fill from the front at check in and during our flights they were never full, so there was plenty of rows of 3x seats at the rear to lay down. - Starbucks at Brunei has free and fast WiFi when comparing to the airport WiFi. Just ask the staff for it. When we go back next year, depending on the price and the travel time, we’d fly with Royal Brunei again.
Read more
Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
Emily R wrote a review Jan 2024
3 contributions1 helpful vote
Dubai - Bandar Seri Begawan
International
Royal Brunei Whatsapp chat agent has extremely limited customer service skills and didn’t offer good advice. My husband was hospitalised for two weeks for Covid in Rome. I was alone in a foreign country, had fever, extremely stressed and had a headache! I requested a refund for my flight from DXB to BWN but the chat agent asked me to email their call centre. The call centre ignored my emails. The agent could have advised me to reschedule my flight so it would remain active and I could change it for other destinations or transfer to another traveller by paying a fee. They were absolutely unempathetic. Ill trained agent and unresponsive call centre!
Read more
Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
2 Helpful votes
avatar-image
1 Helpful vote
avatar-image
avatar-image
食事2
avatar-image
Plane
1 Helpful vote
PreviousNext
123456
avatar-image
Kaleem S wrote a tip 8 Feb
"Royal Brunei Airlines is world class carrier. they may need to think of business extension to other destinations. Thank you"
avatar-image
Morgue T wrote a tip Jan 2024
"Make sure you pre book any extra bags for both legs in advance of flying or expect to pay fortune at check in"
avatar-image
Tracy D wrote a tip Dec 2023
"Don’t use this airline"
avatar-image
Kerrie J wrote a tip Sept 2023
"If booking a seat at the rear of the airplane, then may be able to spread over a couple of seats as plane not full."
avatar-image
Gareth A wrote a tip June 2023
"My tip is don't book with Brunei Airlines they're horrendous. "
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Royal Brunei Airlines

Search flights

ReturnOne-WayMulti-city
Depart
Wed, 13/3
Return
Wed, 20/3
Travellers
1, Economy