We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Qantas


4 of 5 bubbles
4,009 Reviews
Headquarters: 10 Bourke Road, Mascot, Botany Bay, New South Wales 02020 Australia +61-13-13-13 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

4,009 Reviews from our TripAdvisor Community

Write a Review

4,009 reviews from our community

Filter reviews by popular destinations:
All reviews Sydney Melbourne Brisbane Perth Los Angeles London Singapore Adelaide Hong Kong Dubai Auckland Cairns Johannesburg Bangkok
Traveller rating
Cabin
  • (2,624)
  • (232)
  • (751)
  • (66)
Route
  • (2,080)
  • (1,381)
  • (195)
  • (12)
  • (3)
  • More
Language
  • More
Showing 3,679: English reviews
Level Contributor
25 reviews
10 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

The plane hadn't even left AUSTRALIA and no one from Qantas bothered to let any passengers on my flight know. They knew for around 24 hours that the plane wouldn't be coming. I contacted what Qantas calls customer service when we finally got home, they were not remotely bothered. These things happen, apparently. Honestly, this is disgraceful. I did fly...

More 
International Economy London - Dubai

Helpful?
Thank Steve L
Gladstone, Queensland, Australia
Level Contributor
26 reviews
4 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

Frequent Flyer and Club Member. Minimal competition so they have disgusting prices. Seriously. Check them out! CRIMINAL! Cheaper out of Rocky most of the time - worth the drive.

Domestic Economy Gladstone - Brisbane
Helpful?
1 Thank noes1987
melbourne, Australia
Level Contributor
10 reviews
2 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Always friendly staff and good service when flying with Qantas. ground staff at airport always helpful

International Economy Singapore - Melbourne
Helpful?
1 Thank malcolmc812
Sydney, Australia
Level Contributor
130 reviews
53 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

After a recent nightmare flight from Singapore to Sydney with Qantas my expectations were not high. I'm over six feet tall & imagine my surprise when I could actually fit into the seat comfortably. So much better than the A330. We left late but made up the time so no problem there. Catering was a tasty hot pie in a...

More 
Domestic Economy Sydney - Hobart

Helpful?
1 Thank Cameron0128
Taupo District, New Zealand
Level Contributor
26 reviews
3 helpful votes
3 of 5 bubbles Reviewed 3 days ago NEW

My 24 hour journey turned into a 50 hour marathon. Christchurch flight to Sydney delayed by 9 hours so given vouchers for breakfast and waited at the airport. Some passengers were given a day room at a local hotel, but this option was not offered to us. Arrived in Sydney 2 hours after the San Francisco flight had left -...

More 
International Economy Christchurch - San Francisco

Helpful?
1 Thank lislewend
Dubai, United Arab Emirates
Level Contributor
218 reviews
86 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW via mobile

As a frequent traveler, this was my first flight on Qantas. I had an economy seat in the section in the upper deck and was really pleased with every aspect. The service was good, food tasty and well presented, in flight entertainment excellent and staff very friendly. I have already booked more travel with Qantas for next month, let's hope...

More 
International Economy London - Dubai

Helpful?
Thank scd00
Farnborough, United Kingdom
Level Contributor
376 reviews
155 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

The flight was not quite full and as such a gentleman and I had three seats between us and with being able to lift the arms was able to spread out. The inflight entertainment system was not very good it continued to stutter and lose sound often, this was after they had rebooted it. It caused me in the end...

More 
Domestic Economy Uluru-Kata Tjuta National Park - Sydney

Helpful?
Thank 585Rodney585
More ▾
Brisbane, Australia
Level Contributor
15 reviews
5 of 5 bubbles Reviewed 4 days ago NEW

We have used Qantas on a number of occasions still rate them as number one the great service we get from the staff at check in then the hostess on the flight is very good always well looked after

International Economy Brisbane - Hong Kong
Helpful?
Thank jackza199
Swansea, United Kingdom
Level Contributor
77 reviews
51 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

We flew Qantas last year from UK to Sydney and the service and overall experience was dreadful. Late departures no information poor cabin staff terrible food but this year it was a totally different story. The flight on the A330 from Melbourne was exceptional- wonderful cabin crew who could help enough excellent food for an airline good information. Well done...

More 
Domestic Economy Melbourne - Perth

Helpful?
Thank Ed D
Airlie Beach, Australia
Level Contributor
48 reviews
24 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

Did the above flight in February & had great service on all legs! Always stick with qantas for service and reliability- staff lovely on each flight. Just need the flat beds on these flights. πŸ‘πŸ˜€πŸ‘

International Business Class Hamilton Island - Denpasar
Helpful?
Thank Linda M
See travel tips for airlines
“Check out the Qantas Facebook page to see how bad they are, this was my only means of getting them to respond to my complaint.”
 of 5 bubbles stevelU427MH, 25 Feb 2017 | Read review
“Don't Ever Need an Emergency Flight - You will PAY A LOT or there will be NO SEATS on an ALMOST EMPTY plane. Disgraceful.”
 of 5 bubbles noes1987, 25 Feb 2017 | Read review
“Try Emirates, they often code share with Qantas and their service is so much better.”
 of 5 bubbles lislewend, 24 Feb 2017 | Read review
“ask of exit row seats for leg room if needed”
 of 5 bubbles jackza199, 23 Feb 2017 | Read review
“Always treat your airline staff with respect and they in turn will return the favour - treat those how you would like to be treated”
 of 5 bubbles 919lindam, 23 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About Qantas
Qantas Airways (QF) is the flag carrier of Australia and the country's largest airline. Based in Sydney, the carrier's primary hub is located at Sydney Airport (SYD), Brisbane Airport (BNE) and Melbourne Airport (MEL). The airline flies to more than 40 destinations, including 20 points within Australia and more than 20 destinations in 14 countries in Oceania, Asia, Europe, Africa, North America and South America. Qantas is a member of the oneworld alliance and also has codeshare arrangements with more than 25 airlines. The airline has four classes of service – First Class, Business Class, Premium Economy Class and Economy Class – and its fleet features two-cabin, three-cabin and four-cabin configurations.

467 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (467)
Viewed
Food and Drink (91)
Viewed
Airline Lounge (21)
Viewed
Seat (57)
Viewed
View from Window (88)
Viewed
Cabin (50)
Viewed
Airport (54)
Viewed
Onboard Feature (11)
Viewed
Other (95)