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Malaysia Airlines


3.5 of 5 bubbles
1,556 Reviews
Headquarters: 3/F, Admin Bldg 1, MAS Complex Sultan Abdul Aziz Shah Airport, Subang Jaya 47200 Malaysia +60-1-300-88-3000 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,556 Reviews from our TripAdvisor Community

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1,556 reviews from our community

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Showing 1,239: English reviews
Manila Philippines
Level Contributor
91 reviews
58 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

I was unable to check in online for both sectors at the same time, so I had to wait 2 hours before checking in for the connecting flight to Penang, this despite the call centre agent telling me it was a glitch in the system and to keep trying. To prove the point I had the same experience with my...

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Southeast Asia Economy Manila - Kuala Lumpur

Helpful?
Thank Kevin C
Level Contributor
10 reviews
4 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I have flown with Malaysia Airlines on numerous occasions and am always in awe of how great the service and facilities are. Most of it is pretty standard for international flights but the staff are always so polite, friendly and welcoming and can remain calm in difficult situations (a man had a heart attack on the last flight I was...

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International Economy Melbourne - Kuala Lumpur

Helpful?
Thank Sarah S
Melbourne, Australia
Level Contributor
10 reviews
4 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Partner and I flew home Jan 19-20. I am nursing 9 fractures.(ribs, pelvis & leg) From the moment we got in line to check in at PP, until walking (being wheeled in my case) out at Tulla, the staff could not have provided a higher level of care. They were helpful, attentive & very caring. I have always enjoyed flying...

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International Business Class Phnom Penh - Melbourne

Helpful?
Thank chooseaname2013
Level Contributor
8 reviews
4 of 5 bubbles Reviewed 2 days ago NEW

Me and my husband traveled from Mumbai to Bali. It is indeed a long flight with stop over at Thailand. Just 6 hours before the flight when we had left for Mumbai from Pune, we get a call from Malaysian airlines that our flight is cancelled and that we have an option to reschedule it the next day. We were...

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Asia Economy Mumbai (Bombay) - Denpasar

Helpful?
Thank MohitaAbhinavGoyal
Sibu, Malaysia
Level Contributor
45 reviews
13 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW via mobile

This afternoon at 2 pm (20.1.2017) as we opened the entrance door into the Lounge, there we saw a rude female staff on duty sitting at the entrance counter like a statue, with no smile at all. After getting clearance from her, we went to sitting area. You know we couldn't believe it, thinking we had entered a wrong place....

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International Economy Kuching - Sibiu

Helpful?
Thank lawyerSibu_Malaysia
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A TripAdvisor Member
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

Malaysian Airlines was literally a breath of fresh air. The seats are fantastic and do not have the bump at the head. I found I did not have to recline my chair as it was very comfortable as is. The movies offered were great as there was lots of options. Many new releases, many options in a variety of languages,...

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Southeast Asia Economy Beijing - Kuala Lumpur

Helpful?
Thank A TripAdvisor Member
London, United Kingdom
Level Contributor
64 reviews
21 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

The flight to kL had no in flight entertainment system and was a full flight so I literary sat there for 12 hours. Very unhappy . The flight back was fantastic as was sat upstairs on the A380 and e were able to sleep for most of the flight and the inflight entertainment worked. Food was MA 'a normal standard...

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International Economy Kuala Lumpur - London

Helpful?
Thank Mark M
London, United Kingdom
Level Contributor
64 reviews
21 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW via mobile

New plane , comfortable airbus , hot meal provides for a 1 hour flight which was very tasty in flight entertainment was modern and worked well

Southeast Asia Economy Phuket - Kuala Lumpur
Helpful?
Thank Mark M
UK
Level Contributor
196 reviews
151 helpful votes
2 of 5 bubbles Reviewed 3 days ago NEW

I was sadly disappointed in my recent trip on Malaysia Air. It had been a few years since I had flown with them and I had good memories of great service. Now it looks like the cost cutting has meant they just don't quite have the service that you expect. For example, check in a LHR - 2 dedicated desks...

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International Business Class London - Bangkok

Helpful?
1 Thank Hawkwind1966
Level Contributor
11 reviews
13 helpful votes
1 of 5 bubbles Reviewed 4 days ago NEW via mobile

Malaysia airlines have gone and done it again. Booked a package holiday to Kuala Trengganu for myself and the wife for March 2017 to celebrate our wedding anniversary. Took this deal because the flight times suited us. So holiday paid up in full, booked and paid for train tickets and booked a one night stay in London Paddington. All non-refundable....

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International Business Class London - Kuala Lumpur

Helpful?
Thank PippinandEvie
See travel tips for airlines
“Avoid seat 8A (no window) and row 11 (seats do not recline). Bring your own food when flying ex Manila.”
 of 5 bubbles N6601JSkevinc, 21 Jan 2017 | Read review
“Book Business class”
 of 5 bubbles piney56, 18 Jan 2017 | Read review
“My tip is do not travel with this airline”
 of 5 bubbles peteri211, 18 Jan 2017 | Read review
“Try and book in advance and book upperdeck but make sure airline don't change your seating before you checking”
 of 5 bubbles maltiv2014, 17 Jan 2017 | Read review
“if u r vegetarian then select ur meal while booking as they dont provide veg food if u dnt specify it”
 of 5 bubbles , 17 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About Malaysia Airlines
The flag carrier of the country of Malaysia, Malaysia Airlines (MH) flies non-stop to about 60 destinations. These include points within Malaysia, as well as international destinations in Asia, Australia, Europe, the Middle East and New Zealand. The airline's fleet features aircraft with three-cabin (First Class, Business Class and Economy Class) and two-cabin (Business Class and Economy Class) configurations. Malaysia Airlines operates two primary hubs at Kuala Lumpur International Airport (KUL) and Kota Kinabalu International Airport (BKI), as well as a secondary hub at Kuching International Airport (KIA). The airline is part of the oneworld alliance, and also has codeshare agreements with about 30 other carriers.
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