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Malaysia Airlines


3.5 of 5 stars
416 Reviews
Headquarters: 3/F, Admin Bldg 1, MAS Complex Sultan Abdul Aziz Shah Airport, Subang Jaya 47200 Malaysia +60-1-300-88-3000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 109
    Excellent
  • 131
    Very good
  • 103
    Average
  • 39
    Poor
  • 34
    Terrible
Cheap

Booked Malaysian Airline from Singapore to Bali because it was cheap. Used to take KLM but stopped... read more

4 of 5 starsReviewed 1 week ago
ellevonn
,
Singapore, Singapore
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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416 Reviews from our TripAdvisor Community

Write a Review

416 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Bandar Baru Bangi, Malaysia
Level Contributor
10 reviews
9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Flying with Malaysia Airlines was always a pleasure for me. My latest flight from Sydney to Kuala Lumpur was a lovely one too. I love the hospitality of the cabin crew who seemed to enjoy entertaining passengers at all times. Seat was comfortable and was able to sleep well during flight. Food served was good and filling. Fruit juices were...

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International Economy Sydney - Kuala Lumpur

Helpful?
Thank Khairiah77
San Antonio, Texas
Level Contributor
67 reviews
10 helpful votes
5 of 5 stars Reviewed 1 week ago

Great flight meal friendly, stopped at Kuala Lumpur Airport great views of Clouds friendly flight crew..

International Economy Perth - Bangkok
Helpful?
2 Thank reneeecho
Kuala Lumpur, Malaysia
2 of 5 stars Reviewed 1 week ago

Malaysia Airlines has gone down the drain, I used to fly them to Paris on A380 and the service and plane was impeccable, the services, stewards, food any everything was very good and in fact until two years ago, I used to fly them every year to Paris until they cancelled that flight and since then I haven't fly MA...

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Southeast Asia Economy Kuala Lumpur - Bangkok

Helpful?
Thank GaryGiam
Singapore, Singapore
Level Contributor
15 reviews
3 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked Malaysian Airline from Singapore to Bali because it was cheap. Used to take KLM but stopped when they switched to the 1 piece luggage rule. SQ and Garuda got too expensive and Qatar stopped flying to Bali from Singapore. I had to transit via KL but the layover wasn't too long. There was not meal or drink service from...

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Asia Economy Singapore - Denpasar

Helpful?
Thank ellevonn
Melbourne, Australia
Level Contributor
25 reviews
6 helpful votes
2 of 5 stars Reviewed 1 week ago

I booked the flight in Australia. Upon arrival at KLIA to check in, it was confusing as to where to check in, I had to as at the business counter. I joined the check in line and noticed not all counters were open despite staff standing at them leaning and laughing, finally one person was available, what a rude person...

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Southeast Asia Economy Kuala Lumpur - Singapore

Helpful?
Thank Ivan C
Melbourne, Australia
Level Contributor
25 reviews
6 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked via Malaysia Airline website, the website is basic and could use an update to make it more usable. The airline notified me of a flight time change but did not update the flight itinerary. Check in on line was easy and at the airport also, staff friendly. The Business class lounge was also basic but comfortable. The flight and...

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International Business Class Melbourne - Kuala Lumpur

Helpful?
Thank Ivan C
Melbourne
Level Contributor
12 reviews
3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

New plane, good service in economy and surprisingly good leg room. Seats are comfortable and slide to increase pitch. Movie selection very good for a 7-8 hour flight. Amazingly rapid boarding process in KL and Penang. Very pleasant flight and all slept (family of 6)! Lounge service in KLIA surprisingly poor at front desk. Was told that I could only...

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International Economy Melbourne - Kuala Lumpur

Helpful?
Thank Peter C
Penang Island, Malaysia
Level Contributor
147 reviews
74 helpful votes
5 of 5 stars Reviewed 1 week ago

MH staff and crew are world standard. During a technical problem on landing the captain kept us informed and flight staff as well as ground staff were very helpful taking care of us. MH staff deserves full backing by the government as flag carrier!

Southeast Asia Economy Hong Kong - Penang
Helpful?
Thank LaohuPenang
Jakarta, Indonesia
Level Contributor
10 reviews
3 of 5 stars Reviewed 2 weeks ago

This airline is cheaper, so you cannot expect much from services. 70 % the crew is like they are having bad day face. not welcoming and the food is very average, So if you want to fly to another country with cheaper budget you can select this, but if you want to get service try another airline. By the way...

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International Economy Jakarta - Sydney

Helpful?
Thank louwrix
Level Contributor
28 reviews
11 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Have been a regular traveller for many years and by far the worst experience to date. Started with numerous delays, then gate changes with zero communication. Been back home for two days and still don't have bags and no customer service to help locate. Would never fly again.

International Economy Mumbai (Bombay) - Sydney
Helpful?
Thank Mike E
See travel tips for airlines
“Be Clean , bring a tablet and spending money..go with a friend...”
 of 5 stars reneeecho, 13 Jul 2016 | Read review
“Try to use seatguru as a guide and pay for more legroom if going on long haul flights”
 of 5 stars ellevonn, 11 Jul 2016 | Read review
“Bring your own blanket as they ain't thick enough to shield you from air conditioner inside the plane.”
 of 5 stars MohitBh, 6 Jul 2016 | Read review
“Choose another airline”
 of 5 stars Dadsg, 30 Jun 2016 | Read review
“Don't book it”
 of 5 stars 128charlotte, 29 Jun 2016 | Read review
Show next 5 travel tips 5 of 10
About Malaysia Airlines
The flag carrier of the country of Malaysia, Malaysia Airlines (MH) flies non-stop to about 60 destinations. These include points within Malaysia, as well as international destinations in Asia, Australia, Europe, the Middle East and New Zealand. The airline's fleet features aircraft with three-cabin (First Class, Business Class and Economy Class) and two-cabin (Business Class and Economy Class) configurations. Malaysia Airlines operates two primary hubs at Kuala Lumpur International Airport (KUL) and Kota Kinabalu International Airport (BKI), as well as a secondary hub at Kuching International Airport (KIA). The airline is part of the oneworld alliance, and also has codeshare agreements with about 30 other carriers.
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