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Malaysia Airlines


3.5 of 5 bubbles
1,660 Reviews
Headquarters: 3/F, Admin Bldg 1, MAS Complex Sultan Abdul Aziz Shah Airport, Subang Jaya 47200 Malaysia +60-1-300-88-3000 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,660 Reviews from our TripAdvisor Community

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1,660 reviews from our community

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Showing 1,324: English reviews
Bangalore, India
Level Contributor
25 reviews
3 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

On 10-Feb, 12 of us boarded MH0193 from BLR to KUL and connecting flight MH0806 from KUL to MNL. We checked-in 1 luggage bag and 1 Golf Bag per PAX. Departure from BLR was delayed by 45 mins. We landed in MNL around 1230 hrs on Saturday 11-Feb. Our Golf Bags had NOT arrived and there was NO information. MA...

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Southeast Asia Economy Bengaluru - Manila

Helpful?
1 Thank G D B
New Delhi, India
Level Contributor
77 reviews
38 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW via mobile

We were traveling from Suvarnabhumi Intl Airport , Bangkok to Indira Gandhi Intl Airport, New Delhi. In between we have to change aircraft for connecting flight in Kuala Lumpur Intl Airport. Both the aircrafts were very badly maintained. Very dirty. Staff were also not at all friendly. Above all food was horrible. Just wasting our money.

Asia Economy Bangkok - New Delhi
Helpful?
1 Thank jhoola7
Swindon, United Kingdom
Level Contributor
45 reviews
15 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

I was so impressed with the service , leg room and comfort in economy. Food was good and served by lovely, friendly staff. Boarding was easy and the crew fussed over everybody, envious of business class. Good selection on entertainment pack, made my wife' sand my flights. Only critic maybe was the food was the same both ways. Thanks Malaysia...

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International Economy London - Hanoi

Helpful?
2 Thank Springer187049
UK
Level Contributor
16 reviews
11 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW via mobile

My husband and I have emailed Malaysia Airlines including the Chairman Mr Peter Bellew on 6 occasions to register a complaint. Their Facebook Page boasts that they will respond to any messages within 24 hours - we sent our first message to them on 7th February and still have not had the courtesy of a response. We emailed:- Customer@malaysia, enrich@malaysia...

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International Economy Manchester - Sydney

Helpful?
3 Thank BARCODE
Singapore, Singapore
Level Contributor
3 reviews
3 helpful votes
1 of 5 bubbles Reviewed 3 days ago NEW

it was my first time using Malaysia Airline and it was quite a long haul. i was terrified by the stink of the toilets. normally toilets in airplanes are decent enough and clean. but this one wasn't. they need a proper scrub with soap. when i pointed it out to two svc crews they replied casually. then what they do...

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International Economy Singapore - Dublin

Helpful?
2 Thank Betty C
Birmingham, United Kingdom
Level Contributor
6 reviews
2 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

Excellent Economy class - great food in good portions and most frequent drinks service I have ever had on a flight. Cabin crew were a little rude and talked down to customers sitting in my local vicinity however I have to say they were polite and jokey with myself. Flights were on time and the A380 had great facilities and...

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International Economy London - Kuala Lumpur

Helpful?
2 Thank Rich_m_woolfe
Sydney, Australia
Level Contributor
7 reviews
4 helpful votes
3 of 5 bubbles Reviewed 5 days ago NEW

Service standards have dropped even more since my last visit. Possibly due to lower staff numbers, the meal service was so slow that I decided to skip my main meal. This is made worse that in the starter, I was only offered 2 sticks of satay and noticed same with other passengers (with some lucky ones getting 3 sticks). As...

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International Business Class Kuala Lumpur - Adelaide

Helpful?
3 Thank robert811
London, United Kingdom
Level Contributor
43 reviews
8 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

Absolutely great. Being upstairs on the A380 is really amazing and is the best economy cabin I have ever experienced with regards to space. Food is average and entertainment is decent, but the space is what would make me fly with MH again and recommend them to everyone. Just excellent!

International Economy London - Kuala Lumpur
Helpful?
2 Thank Abbi H
Apeldoorn, The Netherlands
Level Contributor
111 reviews
18 helpful votes
3 of 5 bubbles Reviewed 5 days ago NEW

On the way from Phuket to Melbourne, a very efficient short stop at K.L. but on the return flight, I had to wait about four hours in the business class lounge of the K.L. airport though the service, the quality and selection of food was ok. The airport is not that clean as e.g. Singapore or HongKong apparently lacking good...

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International Business Class Phuket - Melbourne

Helpful?
2 Thank JPS M
Riyadh
Level Contributor
24 reviews
4 helpful votes
3 of 5 bubbles Reviewed 6 days ago NEW

my flight from BKK to KUL,on Boeing 737 tight space, meal is quite small and size is cut entertainment is fair too, very small display size , and headphone was not working properly, then they brought another one, where only one art is working

Southeast Asia Economy Bangkok - Kuala Lumpur
Helpful?
1 Thank yasseralkhousi
See travel tips for airlines
“Avoid travel by MA”
 of 5 bubbles GDBagri, 23 Feb 2017 | Read review
“Eat before you board the plane”
 of 5 bubbles robert811, 19 Feb 2017 | Read review
“Do some research”
 of 5 bubbles 327jpsm, 19 Feb 2017 | Read review
“Do not use them for long haul flights”
 of 5 bubbles MrMarquez, 17 Feb 2017 | Read review
“Use Frequent Flyer points to upgrade.”
 of 5 bubbles C81BWkeithg, 15 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About Malaysia Airlines
The flag carrier of the country of Malaysia, Malaysia Airlines (MH) flies non-stop to about 60 destinations. These include points within Malaysia, as well as international destinations in Asia, Australia, Europe, the Middle East and New Zealand. The airline's fleet features aircraft with three-cabin (First Class, Business Class and Economy Class) and two-cabin (Business Class and Economy Class) configurations. Malaysia Airlines operates two primary hubs at Kuala Lumpur International Airport (KUL) and Kota Kinabalu International Airport (BKI), as well as a secondary hub at Kuching International Airport (KIA). The airline is part of the oneworld alliance, and also has codeshare agreements with about 30 other carriers.
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