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Malaysia Airlines

3.5 of 5 bubbles
1,291 Reviews
Headquarters: 3/F, Admin Bldg 1, MAS Complex Sultan Abdul Aziz Shah Airport, Subang Jaya 47200 Malaysia +60-1-300-88-3000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 304
  • 465
    Very good
  • 309
  • 114
  • 99
Mixed review

We travelled Malaysia Airlines return from Auckland to Phuket with connections in KL. Overall our... read more

3 of 5 bubblesReviewed 4 days ago
Jamie M
via mobile
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

1,291 Reviews from our TripAdvisor Community

Write a Review

1,291 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Tuaran, Malaysia
Level Contributor
4 reviews
3 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

Flew with MH2607 from KKIA to KLIA on October 22nd. One of the best flight I ever had in a long time. Checking in was a breeze. Cabin crew truly embraced the Malaysian hospitality. Courteous, friendly and really showed genuine interest in doing their job. Was greeted upon boarding. Meal was served promptly. Had steaming hot fried noodles with fish...

Domestic Economy Kota Kinabalu - Kuala Lumpur

Thank LucindaKunning
Level Contributor
108 reviews
71 helpful votes
2 of 5 bubbles Reviewed 4 days ago NEW

Good grief - how bad could it get. To keep passengers standing in a queue for over 2 hours before finding out the plane had a broken part and our flight was cancelled is not acceptable. Yes they finally got us on the late Emirates flight but that is no excuse for totally inadequate service. The representative was rude and...

International Economy Melbourne - Kuala Lumpur

Thank casspb
Level Contributor
82 reviews
5 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW via mobile

We travelled Malaysia Airlines return from Auckland to Phuket with connections in KL. Overall our experience was average. The good being the ability to check in online and bag drop saving time waiting in long lines and the 30kg allowance was very reasonable! Also good selection of movies. The comfort on the plane is average, service not that great or...

International Economy Auckland - Phuket

Thank Jamie M
Kent UK
Level Contributor
54 reviews
36 helpful votes
2 of 5 bubbles Reviewed 5 days ago NEW

Recently returned to Malaysia airlines after there restructuring having flown many times a few years ago with them. How things have changed-Not for the better. Flew London to Bali-stopping off at KL. every flight was delayed. Requested seats/paid for ones were not honoured and Online check in did not work correctly. On board service is hit and miss, some staff...

International Economy Kuala Lumpur - London

Thank ollymac_9_10
Level Contributor
5 reviews
5 helpful votes
1 of 5 bubbles Reviewed 5 days ago NEW

Since MAS changed their name to MAB, what I feel is that the company lost their SYSTEM! I used to be one of their loyal customers (enrich gold), wherever I fly, MAS used to be my first choice. Few years ago, it was the immediate after MH370 incident, when I was going to China, I rather took more expensive MAS,...

Domestic Business Class Kota Kinabalu - Kuala Lumpur

Thank Nasreddin_Haytham
Penang Island, Malaysia
Level Contributor
6 reviews
1 helpful vote
3 of 5 bubbles Reviewed 6 days ago NEW

Overall experience was average, however the cabin crew could do better, in terms of attentiveness. It was a cold night on my flight back to KL from Narita. After the meal was done, and lights were off, I switched on my service light to request for warm water; it was on for more than 10mins before a crew came to...

Southeast Asia Economy Tokyo - Kuala Lumpur

1 Thank mgstephez
Melbourne, Australia
Level Contributor
13 reviews
3 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW

Service from our hostess was excellent. No complaints about service, food, or drinks. Would happily use this airline again.

International Economy Kuala Lumpur - Melbourne
1 Thank John B
Kuala Lumpur, Malaysia
Level Contributor
21 reviews
7 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW

Flight was not full, flight crew was pleasant and allowed me to switch to another row and enable me to stretch out. Crew was also professional and delivered service with a smile throughout the flight. As I do not take caffeine during flights, they were most accommodating to get me a cup of green tea instead of regular black tea....

International Economy Kuala Lumpur - Melbourne

1 Thank Si Peng W
Port Louis
Level Contributor
62 reviews
16 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW

Superb in general- Airline staff very professional and very polite Food good - good film and entertainment- safe in general- comfortable

International Economy Mahebourg - Kuala Lumpur
1 Thank 191kum111
Level Contributor
47 reviews
20 helpful votes
1 of 5 bubbles Reviewed 1 week ago NEW via mobile

We bought business class tickets for the sector - Kathmandu- Shanghai via Kuala Lumpur. This airline didn't provided us the business class seats from Kuala Lumpur to Shanghai and Kuala Lumpur to Kathmandu. No seats are available was the reply. They were not ready to provide seats even for the next day. Though tickets were confirmed tickets. Food which was...

North Asia Business Class Kathmandu - Shanghai

Thank Rajeshnaxal
See travel tips for airlines
“Book your flight early to enjoy more competitive fare”
 of 5 bubbles sipengw2016, 19 Oct 2016 | Read review
“No tips, excepting to say do not travel on Malaysia Airlines”
 of 5 bubbles sp_aradhya, 17 Oct 2016 | Read review
“think of them as a budget airline”
 of 5 bubbles BKK-George, 16 Oct 2016 | Read review
“If food is important to you, book this airline as food was simply delicious and hot when served.”
 of 5 bubbles lovejay28, 13 Oct 2016 | Read review
“Get window seat (upstairs) for additional storage”
 of 5 bubbles Zabka, 13 Oct 2016 | Read review
Show next 5 travel tips 5 of 10
About Malaysia Airlines
The flag carrier of the country of Malaysia, Malaysia Airlines (MH) flies non-stop to about 60 destinations. These include points within Malaysia, as well as international destinations in Asia, Australia, Europe, the Middle East and New Zealand. The airline's fleet features aircraft with three-cabin (First Class, Business Class and Economy Class) and two-cabin (Business Class and Economy Class) configurations. Malaysia Airlines operates two primary hubs at Kuala Lumpur International Airport (KUL) and Kota Kinabalu International Airport (BKI), as well as a secondary hub at Kuching International Airport (KIA). The airline is part of the oneworld alliance, and also has codeshare agreements with about 30 other carriers.
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