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Malaysia Airlines


3.5 of 5 stars
1,168 Reviews
Headquarters: 3/F, Admin Bldg 1, MAS Complex Sultan Abdul Aziz Shah Airport, Subang Jaya 47200 Malaysia +60-1-300-88-3000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 271
    Excellent
  • 426
    Very good
  • 277
    Average
  • 103
    Poor
  • 91
    Terrible
Seat was comfortable.

1. Spacious leg room. 2. Temp in plane ok 3. Good service by stewardess 4. Food quality was... read more

4 of 5 starsReviewed yesterday
jemiahy
,
malaysia
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,168 Reviews from our TripAdvisor Community

Write a Review

1,168 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
malaysia
Level Contributor
4 reviews
1 helpful vote
4 of 5 stars Reviewed yesterday NEW

1. Spacious leg room. 2. Temp in plane ok 3. Good service by stewardess 4. Food quality was poor compared to my travel in 2005/2006 to Chennai, Hongkong & Shanghai.

Southeast Asia Economy Kuala Lumpur - Phuket
Helpful?
Thank jemiahy
Perth, Australia
2 reviews
4 of 5 stars Reviewed yesterday NEW

Got exactly what we paid for. Flat bed seat, drinks and food at a discount price compared to some of the other carriers. The airport at KL is not the best when compared to other locations such as Singapore. The business lounge is also not the best. Glad we did not need to use it on the way back as...

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International Business Class Perth - London

Helpful?
Thank brucecarold
Hertfordshire, United Kingdom
Level Contributor
6 reviews
1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I was really impressed with the polite and professional manner of the cabin crew--nothing was too much trouble--the food was very good and the flying skills of the Captain and his flight crew were excellant--frequent updates on what was happening to keep you informed--and a wonderfully smooth landing

International Economy London - Perth
Helpful?
Thank Rachel A
Labuan
Level Contributor
7 reviews
1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

The flight was delay for almost 1 hour. Overall I loved their services from their friendliness flight crew and refreshment served especially the peanut.

Domestic Economy Kuala Lumpur - Langkawi
Helpful?
Thank mandrewj2014
Nottingham, United Kingdom
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 days ago NEW

This flight made up the 2nd part of a flight home from Sydney to Heathrow - There were so few people on this flight I think everyone had a whole row of seats to themselves if they wanted! The cabin staff were wonderful, nothing was too much trouble. I would absolutely recommend Malaysia Airlines for this trip and indeed intend...

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International Economy Kuala Lumpur - London

Helpful?
Thank Sandra P
London
Level Contributor
23 reviews
6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Only good words I have to say about their service. I flew with Malaysia Airlines a few times, to Hong Kong, Beijing, Singapore, Tokyo, Kuala Lumpur, direct and indirect flights and every time the experience was just great. Very very kind and helpful staff. Comfortable seats, good entertainment onboard, nice food and snacks.

International Economy London - Hong Kong
Helpful?
Thank A N
London, United Kingdom
Level Contributor
46 reviews
122 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Flew langkawi-kuching return with transit in kuala kumpur solely for mileage run to add balance to my qantas account. Service was average, polite but not friendly. The food was acceptable, we had sate ayam for lgk-kul segment and assorted pastries and fruits for kul-kch segment, similar food on return journey. IFE was limited and the seat was ok for short...

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Domestic Business Class Langkawi - Kuching

Helpful?
Thank JessDnomad
Sydney, Australia
2 reviews
2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

Flight # MH122 Sydney to Kuala Lumpur Fly attendants were lazy, rude and totally unprofessional. I have not seen something like this for all my entire life. They skipped my food, drinks and they raised the voice when people asked for anything. I asked for glass of water 3 times, they ignored me. We did not have even glass of...

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International Economy Sydney - Kuala Lumpur

Helpful?
Thank xxdejavuxx
Level Contributor
23 reviews
4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We flew to Singapore via Kuala Lumpur, departed a little late which actually cut down the transit time before flying onto Singapore. The flight crew were very friendly and helpful with reasonable meals provided. A ten hour flight is never much fun but wide variety of in flight entertainment helped pass the time. My only problem was seats did seem...

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International Economy Auckland - Singapore

Helpful?
Thank Andrew B
Shah Alam, Malaysia
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

I have been flying regularly with the Malaysian Airlines (MAS) since 1997. Overall ,their crew are the best in term of corteusness and friendliness. This was further highlighted during my long journey flight to Melbourne (8 hours) and to London (13 hours) . Nice to converse with them on mundane daily lives things, when stress of long journey get to...

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International Economy Kuala Lumpur - London

Helpful?
Thank romzi2015
See travel tips for airlines
“1. Good food.”
 of 5 stars jemiahy, 30 Sep 2016 | Read review
“No tips needed, I recommended this airline to friend who have used it and agreed with all I said”
 of 5 stars SandraP635, 29 Sep 2016 | Read review
“Smile and enjoy!”
 of 5 stars 790an, 29 Sep 2016 | Read review
“Bring your own soft neck pillow and don't forget your fleece indoor slipper for added comfort during long journey flight”
 of 5 stars romzi2015, 28 Sep 2016 | Read review
“Do not flirt with the cabin crew. They are used to it but that does mean they like it.”
 of 5 stars statscat, 28 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About Malaysia Airlines
The flag carrier of the country of Malaysia, Malaysia Airlines (MH) flies non-stop to about 60 destinations. These include points within Malaysia, as well as international destinations in Asia, Australia, Europe, the Middle East and New Zealand. The airline's fleet features aircraft with three-cabin (First Class, Business Class and Economy Class) and two-cabin (Business Class and Economy Class) configurations. Malaysia Airlines operates two primary hubs at Kuala Lumpur International Airport (KUL) and Kota Kinabalu International Airport (BKI), as well as a secondary hub at Kuching International Airport (KIA). The airline is part of the oneworld alliance, and also has codeshare agreements with about 30 other carriers.
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