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Lufthansa
Headquarters: Von-Gablenz- Strasse 2-6, Cologne, North Rhine-Westphalia Germany 50679
Overview
3.542,164 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Lufthansa

Airline Alliance

Star Alliance
Headquarters: Von-Gablenz- Strasse 2-6, Cologne, North Rhine-Westphalia Germany 50679

Airline Summary

The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).
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42164Reviews
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Anita Z wrote a review Yesterday
1 contribution
New York City - Pristina
International
The worst airline they delayed my flight and werent givin any reason why, the flight attendant’s were wery mean and disrespectful they let me wait on the line with 3 kids and new born bay for hours plus when we arrived on munich they didn’t bring my baby’s stroller i had to leave and I nobody helped me with directions and by the time i got to terminal one gate G30 theplain took of I had to go to terminal 2 with bus and rebook for the next day just imagine with small kids it was horrible horrible The next day there was a delay again for 40 minutes and by the time i got to vienna i was rushing to catch the flight to pristina and once i got to the gate 20 minutes before the departure time because of the delay from Munich they had already close the gate way before and i was so frustrated amd angry and my kids were crying and my baby got sick It was horrible, and i told them that no one called our names they had the nerv to tell me that it doesn’t make sense to call your name if you not here 🤦🏻‍♀️ Very disappointing and i will never never fly with lufthansa 🤮 disgusting 🤮
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LoveTravel305646 wrote a review Yesterday
4 contributions
Boston - Ankara
International
I had round trip flight with Lufthansa from Boston to Ankara and from Ankara to Boston between 1st of Jun 2024 and 23rd of Jun 2024. I had luggage delay problem both of my flight. In this flight there is one lay over and it is Munich. You flight with Lufthansa airplane from Boston to Munich and flight with SunExpress airplane (SunExpress is a vendor of Lufthansa and Turkish Airlines) from Munich to Ankara. When you buy ticket from Lufthansa you don't have to choose any other airlines except Sunexpress. When I flight from Boston to Ankara at 1st of Jun My luggage was left Munich airport and I had to wait 3 days to receive them. Yesterday (at 23rd of Jun) I flight back from Ankara to Boston and my luggage were in Munich airport again. Now I'm waiting to get my luggage and I don't know when I can get my luggage. I will never ever flight with Lufthansa again
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Suzy C wrote a review Yesterday
2 contributions
London - Shanghai
International
First of all, Lufthansa’s customer service is absolutely appalling! There is no number to call, or email, only a contact forum which is again terrible. ‘Live chat’ is also awful. The operators do not have the knowledge to answer your questions. They were rude and very short as you were bothering them. The replies you get are standard. They don’t address the issues or problems as if you’re talking to a robot. Secondly a money-grabber airline. I made a mistake by changing one of flights. It’s cost over £1500!!! One of chargers was hidden which is hefty £225 p/p. They claimed it was written in the terms and conditions. I read it, but did not find it in the small print. I vowed that I will never ever use the airline again in my life!!!
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Albert S wrote a review Yesterday
9 contributions
+1
Zagreb - Boston
International
I am writing to express my disappointment with my recent travel experience on Flight Number LH1727 from Zagreb (ZAG) to Munich (MUC) on 23 June 2024. The flight was delayed a total of 45 minutes due to understaffing in Ground Crew Operations at Munich. This resulted in a longer than expected departure and further delays upon arrival in Munich. Upon landing in Munich, we waited an additional 10-15 minutes for air stairs to be brought to the aircraft for deplaning.Due to the significant delay, Lufthansa arranged a private shuttle bus for eight passengers connecting to the Munich to Boston flight. The shuttle took us through passport control and to the gate, only to be informed that the flight was closed and we needed to see Customer Service. The entire process at Customer Service was frustrating. We waited for an hour to speak with a representative, and it appeared the Ground Crew Operations issue was widespread. We then faced another hour wait at baggage claim before finally receiving our checked bags. While I appreciate Lufthansa providing a hotel for the night with dinner included, the dinner arrangements were impersonal and disappointing. Passengers were herded into a separate area with a limited buffet selection. Overall, this experience was frustrating and aggravating. The initial delay was compounded by the misinformation provided at the gate after the shuttle service. Additionally, the long wait times at Customer Service and baggage claim added further stress.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Harriet B wrote a review 23 June
9 contributions1 helpful vote
Frankfurt - Tel Aviv
International
We booked specific seats on this flight and were notified the night before that they changed them. The seats were moved further to the back of the plane and we were not able to move them to the reclining position. This situation occurred on another flight as well. We paid over $100 dollars to book seats in advance. I am very disappointed with Lufthansa as I always thought they were a good company.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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e ticket for my flight
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Property Irregularity report in SunExpress (vendor of Lufthansa) from Boston to Ankara
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PROPERTY IRREGULARITY REPORT LUFTHANSA from Ankara to Boston flight
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LoveTravel305646 wrote a tip Yesterday
"If you don't want to loose your luggage stay away from Lufthansa. Because they have huge problem with delivering the luggage"
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Daliz wrote a tip 22 June
"Don't fly with them !!"
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JB wrote a tip 22 June
"Horrible! Do not fly Lufthansa! That is my top! "
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Kimberly P wrote a tip 22 June
"Do not ever use them!"
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Michael F wrote a tip 21 June
"Best tip for this airline? Use different airline"
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