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Lufthansa


23,575 reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany 011 49 69 86799799 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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23,575 Reviews from our TripAdvisor Community

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23,575 reviews from our community

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Showing 10,840: English reviews
Level 4 Contributor
48 reviews
9 helpful votes
Reviewed today
NEW
via mobile

We were delayed for 25 minutes in Dublin and had only 15 minutes before reaching our gate in Frankfurt before boarding time. A young steward cheered our nervous group (22 people) up, with a mixture of information (calculated flight time), service (asking about status of our connecting flight several times) and his good humor. In addition, as he told us...

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Europe Economy Dublin - Graz

Helpful?
Thank Regina G
Prague, Czech Republic
2 reviews
Reviewed today
NEW

Very safisfying. The transfer in Frankfurt was easy and well indicated. Drink in the plain was free (even beer) and a little sandwich, not very tasty, but better than nothing.

Europe Economy Prague - Tallinn
Helpful?
Thank TrailBlazer784803
Milledgeville, Georgia
Level 4 Contributor
49 reviews
20 helpful votes
Reviewed today
NEW

Seats were comfortable, meals pretty good, service excellent. There was a wide variety of movies available for viewing. Although a 9 hour flight is not fun, this airline made it tolerable.

International Premium Economy Atlanta - Copenhagen
Helpful?
Thank Barbara O
Belgrade, Serbia
Level 4 Contributor
38 reviews
7 helpful votes
Reviewed today
NEW

I am not saying Lufthansa is a bad airline as it is not. Yet, during our transfer in Munich, their clerk who waited the group of passengers from Belgrade didn't wait for all of us who had to wait in the queue at the passport control. For sure he should have had the number of passengers who were going to...

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Europe Economy Belgrade - Barcelona

Helpful?
Thank vlada1977
St. Louis, MO
Level 4 Contributor
28 reviews
16 helpful votes
Reviewed today
NEW

We flew Economy which was OK overall. We had 2 seats together so that was nice. Could have used more leg room but guess it is to be expected for economy. Upon return we bid successfully on Premium Economy. Didn't think the extra US$500 was worth it. Seating was not ideal as we were separated and got middle seats which...

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International Economy Mexico City - Munich

Helpful?
Thank martiniSt_Louis_MO
Tampa, Florida
Level 6 Contributor
94 reviews
35 helpful votes
Reviewed today
NEW

The flight departed a few minutes late due to weather, but once up it was smooth sailing all the way. Great service-The stewardess even suggested I move to another seat with an empty seat next to me. Nice touch, the food was good and they were not stingy with the alcohol. Great Job !

International Economy Tampa - Frankfurt
Helpful?
Thank nightstick
Naples, Florida
Level 1 Contributor
4 reviews
Reviewed today
NEW

Extremely pleasant staff and crew. They anticipate your every need. Meals were surprisingly good . Love Lufthansa!!!

International Business Class Newark - Frankfurt
Helpful?
Thank Eryerson135
Wallace, North Carolina
Level 5 Contributor
49 reviews
10 helpful votes
Reviewed today
NEW

This was the most comfortable air flight I’ve taken in years. Lufthansa’s Premium passed as First Class when compared to Economy Plus of U.S. based airlines such as American or United. We had plenty of space. The seats were more comfortable. Service was outstanding. A full range of alcoholic beverages were served before, during, and after meals. The meals were...

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International Premium Economy Munich - Washington DC

Helpful?
Thank Gary C
Dublin, Ireland
2 reviews
Reviewed today
NEW

My flight was canceled (with many others) when the airport was closed due to a security breach. With thousands of others I queued at the Lufthansa service center to try to re-book for 17 hours (literally) from 3:15pm on Saturday till 9:15am on Sunday in conditions that became more and more unsanitary and unsafe. This was because they had 3...

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Europe Economy Munich - Dublin

Helpful?
Thank cernunnos016
Road Town, Tortola
Level 6 Contributor
155 reviews
87 helpful votes
Reviewed today
NEW

Flt 2229 left on time with a gate change from 63 to 61 fairly close to departure. Flight was full. Tourist cabin had two crew for entire cabin of 171 passengers. First Class had 2 cabin crew for thirty some passengers. Flight duration is a bit over one hour. We were served a ½ sandwich of sliced bread, cheese, pickles...

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Europe Economy Paris - Munich

Helpful?
Thank HTPWT24
See travel tips for airlines
“Old and handicapped should avoid Frankfurt airport. Soooo many steps!”
Eryerson135, 22 Sep 2018 | Read review
“Don't go near them”
cernunnos016, 22 Sep 2018 | Read review
“Remember to identify type of "special meals' when making reservations.”
alfredr97, 21 Sep 2018 | Read review
“I like to eat early, so I order a special meal !”
WillyJozie, 21 Sep 2018 | Read review
“Fly anyone else. I'd even suggest Ryanair Lufthansa were that hopeless.”
X7395TYivanb, 20 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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