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Lufthansa


13,875 Reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany +49-69-86-799-799 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13,875 Reviews from our TripAdvisor Community

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13,875 reviews from our community

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Showing 6,061: English reviews
Bavaria, Germany
Level 4 Contributor
23 reviews
Reviewed yesterday
NEW

Good service - as expected. everything went well: booking online check-in boarding service on board the plane was clean and the service very good.

International Premium Economy Munich - Los Angeles
Helpful?
Thank Ralf K
Drammen, Norway
Level 5 Contributor
57 reviews
20 helpful votes
Reviewed yesterday
NEW
via mobile

Flying Lufthansa was beyond expectations. Friendly staff, excellent service. Good information from cockpit. Free snack and drink on one leg. Free warm meal on the other. Drink trolley passed twice. Will definitely fly again.

Europe Economy Oslo - Madrid
Helpful?
Thank 55Annegreth
Honolulu, Hawaii
Level 4 Contributor
31 reviews
19 helpful votes
Reviewed yesterday
NEW

Lufthansa partners with United but when trying to book, they are unable to assign United leg seats leaving customers in never land as to how to get the seats. When calling reservations (esp. Canada based support) you get attitude and supervisor cuts you off. Buyer beware...Lufthansa & United are not customer friendly for booking flights. Thank goodness for competition.

International Economy Honolulu - Barcelona
Helpful?
Thank pueonani
South Florida, Florida
Level 5 Contributor
41 reviews
26 helpful votes
Reviewed yesterday
NEW

Had a fairly good rate for my fall trip on Lufthansa's A380 (booked in August). Flight was performed with usual German efficiency, service was quite good and good cooperation and coordination amongst cabin staff was evident. Food in Economy is as it is, but the meat portion of the main meal was surprisingly on the larger side. Wine was great,...

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International Economy Miami - Frankfurt

Helpful?
Thank AMX280150
Andorra la Vella, Andorra
Level 6 Contributor
723 reviews
401 helpful votes
Reviewed yesterday
NEW
via mobile

As most of my flights are one world I rarely fly Lufthansa. Lufthansa has a decent fleet...good service and is overall a decent airline. Did get held up at Frankfurt but I guess that’s not the Airlines fault.

Europe Economy Barcelona - Frankfurt
Helpful?
Thank barcaranger
Marianna, Florida, United States
Level 6 Contributor
248 reviews
107 helpful votes
Reviewed 2 days ago
NEW
via mobile

First time in Lufthansa and not impressed at all. We flew United over and Lufthansa back. Had a lot better service on United, much more comfortable. Lufthansa crams too many narrow, hard seats in. And I'm thin. No elbow room whatsoever. Touch screens have a delay and don't always sense touch. Food was not very good. We requested vegetarian. Website...

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International Economy Frankfurt - Newark

Helpful?
1 Thank Rob N
Irving, Texas
Level 5 Contributor
84 reviews
221 helpful votes
Reviewed 3 days ago
NEW

Both Lufthansa and British Air are my preferred choices for travel to Europe, because they are good airlines, with good employees who treat their customers well. There was such a variety of passengers on both portions of this round trip to Oslo.....I still think some of the passengers, especially the Shik Indians, are still unsure of the roundness of the...

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International Premium Economy Dallas - Oslo

Helpful?
2 Thank parissmiles
Level 5 Contributor
58 reviews
47 helpful votes
Reviewed 3 days ago
NEW

I recently had four flights on Lufthansa - two of those were long hauls. Three of those flights were plagued by delays, missed connections, misinformation, contradictory information, broken promises and lies. Worst of all - I was promised by Lufthansa customer service that the flight crew would help me make a close connection. The time was tight because Lufthansa was...

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International Premium Economy London - Mexico City

Helpful?
1 Thank rodasta
Singapore, null, Singapore
Level 1 Contributor
4 reviews
7 helpful votes
Reviewed 4 days ago
NEW

Generally ok except on our return flight from Frankfurt to Singapore (Transit from London). You just need one bad egg to ruin the whole company. There is a tall, slightly plump brunette young stewardess who has a real attitude. She serves her own friends well (how do I know they are friends? This group of young ladies boarded a plane...

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International Economy London - Singapore

Helpful?
Thank LaiFong_13
Utrecht, The Netherlands
Level 4 Contributor
36 reviews
24 helpful votes
Reviewed 4 days ago
NEW
via mobile

Being a rather intensive traveler, most of the times flying Lufthansa, I see a pattern of deteriorating quality of services, both on the ground and onboard. A few years ago this airline was an example of professionalism, excellent service at reasonable prices. Alas, not anymore. What I experience nowadays are frequent and very poorly managed delays, arrogant ground staff, careless...

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Europe Economy Munich - Amsterdam

Helpful?
2 Thank Daniel M
See travel tips for airlines
“try the gluten-free meal. it's better than "chicken or pasta!"”
ralffrommindgourmet, 17 Nov 2017 | Read review
“Stay away, there are several airlines that fly to Europe”
pueonani, 17 Nov 2017 | Read review
“if you want better seats and services, you must pay for it and quit griping”
parissmiles, 15 Nov 2017 | Read review
“My long, medium and short haul flights were all mismanaged. I'd be very wary.”
rodasta, 15 Nov 2017 | Read review
“Do not fly with Lufthansa if you are not German.”
LaiFong_13, 14 Nov 2017 | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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