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Lufthansa


13,191 Reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany +49-69-86-799-799 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13,191 Reviews from our TripAdvisor Community

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13,191 reviews from our community

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Showing 5,751: English reviews
Netherlands
Level 4 Contributor
25 reviews
22 helpful votes
Reviewed today
NEW

was in seat 24E which is behind the bulkhead. Although the seat rows further back have a bit more room, it is still very much acceptable. Seat was nice and wide, plenty of leg room. Food was nice. Entertainment was good, nice big touch screen, very responsive, offering ok, not great. I like BA's and Delta's offering better for inflight...

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International Premium Economy Dallas - Frankfurt

Helpful?
Thank Martijn81
Houston, Texas
Level 6 Contributor
403 reviews
211 helpful votes
Reviewed yesterday
NEW

This was our second leg after a long layover at Frankfurt airport. We boarded and took off at 11pm. We were really tired and jet lagged from our previous flight from Houston, TX so we just went to sleep. The flight crew was busy getting dinner out for everyone who was having it and were nice to ask if we...

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International Business Class Frankfurt - Johannesburg

Helpful?
Thank Chris S
Houston, Texas
Level 6 Contributor
403 reviews
211 helpful votes
Reviewed yesterday
NEW

This was our first trip on the huge A380-800! We had nice seats on the right side of Business Class just past the halfway mark. The flight crew was great, very friendly and accommodating without being bothersome. The flight leaves Houston just after 4pm and we were soon up in the air being served drinks and some nice fresh nuts....

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International Business Class Houston - Frankfurt

Helpful?
Thank Chris S
Sydney, Australia
Level 5 Contributor
68 reviews
33 helpful votes
Reviewed yesterday
NEW

Our flight from Frankfurt to Toronto was one of the best we have experienced in recent years as the food and the cabin service were excellent. Our seats towards the front of the aircraft were just two side by side meaning we did not have to climb over each other to get out.

International Business Class Frankfurt - Toronto
Helpful?
Thank Bill C
Menlo Park, California
Level 6 Contributor
151 reviews
17 helpful votes
Reviewed yesterday
NEW

It was a long flight but it was made easier by the seat configuration. I love sharing a window + aisle seat configuation with my husband, with no middle seat. It seems like most of my flights are fully booked, and this configuration is great.

International Economy Munich - San Francisco
Helpful?
Thank Lucy E
Level 6 Contributor
320 reviews
141 helpful votes
Reviewed yesterday
NEW

I would like to register my absolute humiliation whilst travelling on LH2502 this afternoon. I regard this as a total racial slur. Whilst handing out the immigration landing form by Ms J Gruber, she loudly announced to everyone around my seat 6B whether I require a landing card for UK. I ignored her and again she called out again, louder...

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Europe Economy Munich - Manchester

Helpful?
Thank Monkey168
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

The crew of the plane were they polite and helpful and professional!!! The food and snacks offered were very good with a great variety of drinks to choose!!!

International Economy Qingdao - Frankfurt
Helpful?
Thank Dimitris T
Troon, United Kingdom
Level 3 Contributor
16 reviews
7 helpful votes
Reviewed yesterday
NEW

Pleasant crew and enjoyable flight. Everything went smoothly which is all I ask from a short-haul flight. They have a trolley with food and drink, but I didn't look at the prices as I wasn't interested . Good coffee at no charge.

Europe Economy Edinburgh - Frankfurt
Helpful?
Thank Bruce K
Lisbon, Portugal
Level 6 Contributor
173 reviews
73 helpful votes
Reviewed yesterday
NEW

We travelled as a family last month on this long-haul flight and had a very pleasant experience. The plane was very clean, leg room was more than enough, the air temperature was comfortable and not too chilly, service was kind and there was always water available during the flight which was very smooth. Beware that if you enjoy listening to...

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International Economy Munich - Los Angeles

Helpful?
Thank Rita593
Evora, Portugal
Level 5 Contributor
46 reviews
14 helpful votes
Reviewed 2 days ago
NEW

Real bad service. I travelled with my family (2 adults, 2 teens) from Lisbon to Zagreb. The flight had a 1:40 m stop in Munich so we didn't go out and went directly to the gate. There were 2 stewardesses at the front desk that started to call for boarding at the right time. We gave them our tickets and...

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Europe Economy Lisbon - Zagreb

Helpful?
1 Thank SandraVidal
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See travel tips for airlines
“In seat power only works when cruising altitude is reached.”
Martijn81, 20 Sep 2017 | Read review
“If you are prone to get up you should get an aisle seat. Hard to step over from the window seat.”
ChrisS214, 19 Sep 2017 | Read review
“Reserve your seats on-line.”
gaetanoa7, 18 Sep 2017 | Read review
“If you have a special diet, advise the airline and they will give you special treatment.”
gaetanoa7, 18 Sep 2017 | Read review
“Don't book through phone services - never - double expensive”
279facebook, 15 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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