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4 of 5 bubbles
6,862 Reviews
Headquarters: Von-Gablenz- Strasse 2-6, 50679 Cologne, North Rhine-Westphalia Germany +49-69-86-799-799 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 2833
  • 2589
    Very good
  • 802
  • 341
  • 297
Good airline

Flights were very clean and spacious great service. Only downside was our baggage didn't make it on... read more

4 of 5 bubblesReviewed today
Vancouver, Canada
via mobile
Rating summary
  • 4 of 5 bubbles
    4 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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6,862 Reviews from our TripAdvisor Community

Write a Review

6,862 reviews from our community

Date | Rating
  • Arabic first
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English first
Vancouver, Canada
Level Contributor
7 reviews
1 helpful vote
4 of 5 bubbles Reviewed today NEW via mobile

Flights were very clean and spacious great service. Only downside was our baggage didn't make it on the plane home cause there was a delay, they waited for us to make the flight but our baggage didn't. Also their baggage return was horrible the guy phoned me to tell me to go downstairs unloaded the luggage on other side of...

International Business Class Vancouver - Rome

Thank nammer11
Level Contributor
105 reviews
22 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Very good services, very lucky with the seat I chose. Slept over 7 hours, they could provide a little more cheap internet services though

International Economy Frankfurt - Hong Kong
Thank Mits F
Level Contributor
3 reviews
1 helpful vote
4 of 5 bubbles Reviewed yesterday NEW

As previous stated Turskish Airlines cancelled my ticket and failed to Refund my money.... As a result I had to pay for another ticket as the last minute. I'm very fortunate to have traveled on Lufthansa Airlines. The customer service was very attentive and pleasant. Our flight wasn't over book, therefore it was quite comfortable and. I certainly would travel...

International Economy Washington DC - Cairo

Thank j0yfuldelight
Level Contributor
4 reviews
3 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

Premium Economy seating is good, but 'service' on flight is poor. Staff are reluctant to go the extra mile or even the first mile. When my 11 year old committed on the floor in the galley - the staff left my wife to clean it all up (using wet towelettes that they gave her). It was embarrassing enough and never...

International Premium Economy Munich - Hong Kong

Thank Chris W
Rochester, New York
Level Contributor
7 reviews
6 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

The beginning of the VIP lounge at the airport to the finale of the journey to Spain. Perfect. Magnificent. I was given the business class seat as a gift. I felt like royalty. The attentiveness of the flight attendants to the cleanliness of the bathrooms, top notch.

International Business Class New York City - Barcelona
Thank Lorrie C
Vancouver, Canada
Level Contributor
209 reviews
234 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

After sprinting to make this flight from another airline this experience was the calm after the storm. Service was friendly and professional and the ride was comfortable. I'm 6 feet tall, and not large -- I found the economy seats to be comfortable for the 2.5 hours I was in it. I would certainly consider Lufthansa for future travel.

Europe Economy Frankfurt - Venice
Thank John S
Cologne, Germany
Level Contributor
285 reviews
119 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

This was our first time taking this A380 flight from Frankfurt to Beijing and back. The lower deck of the plane is with economy class seats and the upper deck contains first class, business class and a few rows of economy class seats. Surprisingly the seats have good legroom and comfortable. The service on board was good and friendly. Lunch,...

International Economy Frankfurt - Beijing

Thank GuteReise88
Annecy, France
Level Contributor
28 reviews
38 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

Every time I try to book a flight on the Lufthansa.com website I end up having to fly with another airline which is a pity as I like to earn Miles and More frquent flyer miles. There is ALWAYS an error somewhere during the booking process. Today I spent an hour trying to book a flight and car. There was...

Europe Economy Canton of Geneva - Oslo

Thank CorinneDhenin
Leverkusen, Germany
Level Contributor
718 reviews
285 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

I was able to check in online for this flight and got the unfortunate news that my return home to Germany from Addis Ababa would, indeed, include an overnight connection via Jeddah in Saudi Arabia. The segment to Jeddah was relatively trouble free. I had an aisle seat in Business Class just behind the curtain to First Class. There was...

International Business Class Addis Ababa - Frankfurt

Thank Eyekaytoo
Rock Hill
Level Contributor
193 reviews
53 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

You'll notice a short time into the flight that the flight attendants love their job and it shows! I have yet to meet a flight attendant with an attitude on my flights to and from Germany on Lufthansa!

International Economy Charlotte - Munich
Thank arnowh
See travel tips for airlines
“I was in business class, which is really first class. Superb! It is worth all those dollars.”
 of 5 bubbles Lorrieone, 25 Oct 2016 | Read review
“Don't use the Lufthansa.com website to book. Use another airline whose site works !”
 of 5 bubbles CorinneDhenin, 25 Oct 2016 | Read review
“Check for stopovers and layovers prior to booking. Don't always believe the website!”
 of 5 bubbles 230np, 24 Oct 2016 | Read review
“If in Business do not choose front row as your leg room is restricted.other seats allow you to stretch under seats in front”
 of 5 bubbles BunburyTim61, 24 Oct 2016 | Read review
“"Try to have earphones, theirs isnt too good.”
 of 5 bubbles Alex-The-Pro, 24 Oct 2016 | Read review
Show next 5 travel tips 5 of 10
About Lufthansa
The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).

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