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LOT Polish Airlines


3,006 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,006 Reviews from our TripAdvisor Community

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3,006 reviews from our community

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Showing 1,485: English reviews
Barcelona, Spain
Level 2 Contributor
5 reviews
Reviewed today
NEW
via mobile

I did not know this company before. We had a nice flight of 2 hours. A complimentary candy bar and glass of water was offered during this short flight. The cleanless and condition of the plane was also very good. The price of this airliner could be considered a bit higher, which is resulting in 4 stars. Overall a good...

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Europe Economy Brussels - Warsaw

Helpful?
Thank Michael K
Warsaw, Poland
Level 4 Contributor
12 reviews
Reviewed yesterday
NEW

Quite strange, that on the 2,5 h flight the only free offer from onboard service is water and tea/coffee. On the same route by Turkish Airlines the offer contains the sandwich + variety of drinks. The rest is standard.

Europe Economy Warsaw - Istanbul
Helpful?
Thank Jaroslaw A
Budapest, Hungary
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Helpful and kind crew, price- value acceptable, departure and arrive was on time. There is entertainment on board, but only a few choices (about 10 movies you can choose between). Not so spacious on economy class. Great to provide direct flight to New York.

International Economy Budapest - New York City
Helpful?
Thank Ivett W
Jundiai, SP
Level 6 Contributor
125 reviews
16 helpful votes
Reviewed yesterday
NEW

A very good company. I took 4 flights to go from Sofia to Zagreb and return via Warsaw. Very pleasant flights. We can say the flight attendands were OK. All planes were Embraer 175, which are small but comfortable. It seems the European air companies like Brazilian planes.

Europe Economy Sofia - Zagreb
Helpful?
Thank Zornitsa A
Basingstoke, United Kingdom
Level 6 Contributor
98 reviews
29 helpful votes
Reviewed yesterday
NEW

Standard service you'd expect from a European airline. No Fuss and service at the level but not surpassing it. The flight was a little delayed but not by too much.

Europe Economy Kiev - London
Helpful?
Thank Lee C
Belgrade, Serbia
Level 6 Contributor
113 reviews
43 helpful votes
Reviewed 2 days ago
NEW

First time ever I flew with Lot, and it was arranged by business partner, meaning that I didn't have a clue what to expect and how. Super narrow-body jet (only four seats in a row), yet literally all of them fully comfortable and with quite a lot space for legs and a bag below (I was seating somewhere in the...

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Europe Economy Belgrade - Warsaw

Helpful?
Thank DeeLayla
Sumy, Ukraine
2 reviews
Reviewed 2 days ago
NEW

The plane nearly killed me. Literally. It was delayed for two hours and then did crazy maneuvers to find a slot in the sky, constantly shifting altitude, speed, and angles. I cared to take a motion sickness pill beforehand because it was my first flight, but it did not seem to help. It could as well be my last flight......

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Europe Economy Kiev - Warsaw

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Thank childofparadox
Cranbrook, United Kingdom
Level 3 Contributor
10 reviews
5 helpful votes
Reviewed 3 days ago
NEW

This was the first and is the last time I shall use LOT. I fly frequently with several airlines and have never experienced anything as bad. The flight was 2 hours late leaving Heathrow and missed the connection in Warsaw. There were no further flights to Ljubljana that day so LOT put me on flight to Munich and onward to...

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Europe Economy London - Ljubljana

Helpful?
Thank Peter W
San Diego, California
Level 2 Contributor
7 reviews
7 helpful votes
Reviewed 3 days ago
NEW

I guess the bottom line is that we arrived to Paris safely BUT not without a lot of stress. We were the last on board from our layover in Warsaw to Paris (Krakow-Warsaw-Paris) due to 'mechanical difficulties' our of Warsaw. We RAN to our gate and naturally, our suitcases didn't make it within the 5 minutes we had from gate...

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Europe Premium Economy Krakow - Paris

Helpful?
Thank 60750Beth2010
Forest Lake, Minnesota
Level 6 Contributor
126 reviews
49 helpful votes
Reviewed 4 days ago
NEW

It was a long flight but Polish Air - LOT - flew a 787 Dreamliner. What a wonderful aircraft and excellent service. This was the first time on a 787 and it was just wonderful. Plenty of leg room and the service was excellent.

International Economy Chicago - Yerevan
Helpful?
Thank Indy27
See travel tips for airlines
“Avoid this airline”
peterwI9961BU, 13 Oct 2018 | Read review
“If you want to visit Warsaw this is an excellent choice. the airport is moderate in size it does have connections, but you may have a wait.”
Indy27, 12 Oct 2018 | Read review
“Pick another airlines”
KNiccum10, 11 Oct 2018 | Read review
“Make sure baggage fits in compartment.”
josephn149, 11 Oct 2018 | Read review
“You will have to ask translation from English to English when the crew speaks to passengers.”
LiondorAimee, 11 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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