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LOT Polish Airlines


1,349 Reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland +48-22-577-99-52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,349 Reviews from our TripAdvisor Community

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1,349 reviews from our community

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Showing 629: English reviews
Utrecht, The Netherlands
Level 4 Contributor
31 reviews
17 helpful votes
Reviewed yesterday
NEW
via mobile

I flew LOT to Amsterdam via Warsaw for a long weekend and they have managed to ruin my trip, both ways. All services, on the ground, at the gates and on board were extremely poor. On each of the four flight segments they had between 40 and 60 minutes delay, without any explanation or announcement. Although they charge as a...

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Europe Economy Warsaw - Amsterdam

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Thank Daniel M
London, United Kingdom
Level 6 Contributor
141 reviews
44 helpful votes
Reviewed 2 days ago
NEW
via mobile

Terrible call center: called on three occasions to check if I could take an over-size luggage. It took an hour every time I called to get through to an agent Good leg room - aircraft are well maintained and have good leg room Good crew - well trained and professional crew. Inflight service - you have to buy drinks and...

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Europe Economy London - Warsaw

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Thank Gandalfquest
Torun, Poland
Level 6 Contributor
94 reviews
16 helpful votes
Reviewed 4 days ago
NEW

Chosing LOT quite frequently and could hardly complain. Malicious explication of their name (late or tomorrow) is not valid any more (it used to be my own experience, however has not be any more for a long time). Reliable and attentive crew, especially helpful when you are travelling with children. Legroom and service available not really special, however, not poor...

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Europe Economy Amsterdam - Warsaw

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Thank dfasula
Buffalo, New York
Level 3 Contributor
11 reviews
Reviewed 6 days ago
NEW

Flight was a few hours delay. Staff at Toronto airport didn't know how to handle the situation, no updated announcement, actually, no information at all. It was pretty much like, get on the plane and get out of my sight. Whatever the problem was, let the other side people deal with it. To be fair, the plane was nice, and...

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International Economy Toronto - Warsaw

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Thank calvin722
Kiev, Ukraine
Level 5 Contributor
54 reviews
5 helpful votes
Reviewed 1 week ago via mobile

Traveling regularly across Europe West to East I have found myself flying LOT a number of times, a total of 28 sectors since the middle February 2017. My most recent flight was a sector from Kiev Zhuliany airport last week. LOT uses mostly Embraer aircraft on the sectors I frequent and these aircraft are generally comfortable and in better shape...

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Europe Economy Kiev - Warsaw

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Thank aubergine_man
Colborne, Canada
Level 3 Contributor
15 reviews
7 helpful votes
Reviewed 1 week ago

I'm really not sure how to rate this weird trip. I booked a flight on LOT which would get me to Budapest on Aug. 6, after getting bumped from Air Canada. I was supposed to be in Budapest on to start rehearsals on Aug. 6 (my Air Canada flight had been planned (Aug. 3) to give me a couple of...

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International Economy Toronto - Budapest

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1 Thank Liz H
New York City, New York
Level 5 Contributor
78 reviews
30 helpful votes
Reviewed 1 week ago

I've traveled to Warsaw several times and LOT business class is as good as it comes. Extremely polite and pleasant crew. The last trip was on-time both from and to Warsaw. This flight leaves relatively late from Toronto so by the time dinner is over it's perfect time to get some sleep. They fly Boeing 787 which is a very...

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International Business Class Toronto - Warsaw

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Thank Alex B
Beersheba, Israel
Level 6 Contributor
201 reviews
118 helpful votes
Reviewed 1 week ago

I thought the Polish national company had more in it. Before we flew, we had to pay 24 USD for the baggage (per direction) only because we ordered from Expedia - everyone else did not. In the company website it said you don't pay for regular baggage. The flight didn't include any meal, only the serving of drinks - once....

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International Economy Tel Aviv - Warsaw

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Thank Cynicoren
London, United Kingdom
Level 6 Contributor
191 reviews
25 helpful votes
Reviewed 1 week ago via mobile

I fly around 40 times a year .. first time i use LOT polish airlines .. for me it was good experienced.!

Europe Premium Economy Minsk - Warsaw
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Thank Ahmet K
Dallas, Texas
Level 2 Contributor
7 reviews
8 helpful votes
Reviewed 1 week ago via mobile

Flight was first delayed two hours , then driven to the tarmac for boarding only to be brought back to hear it has been cancelled. The fact that it was cancelled is not what I'm complaining about. It was the lack of any information or help from agents . We were mostly left to fend for ourselves 100+ passengers with...

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Europe Business Class Warsaw - Lviv

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See travel tips for airlines
“Do not even think about using this airline”
boxingroo2015, 8 Sep 2017 | Read review
“For value for the money and reasonable comfort I would suggest premium economy”
Jodphd, 6 Sep 2017 | Read review
“Check the ticket before paying”
Talya1963, 3 Sep 2017 | Read review
“book early!”
MalikaEp, 2 Sep 2017 | Read review
“Enjoyable flight. Love the polo bars. Nice touch!”
lenao395, 1 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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