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Lion Air


1,807 reviews
Headquarters: 7 Gajah Mada, Jakarta 10130 Indonesia 011 62 804 177 8899 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,807 Reviews from our TripAdvisor Community

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1,807 reviews from our community

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Showing 735: English reviews
Calgary, Canada
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW

Picking up you Boarding Pass and doing Seat Selection 24 hours before flight is a must. In the morning when everyone is waiting for counters to open, the line ups are already long. You miss all this, walk directly to Security, wide open check through maybe first. Go for a Breakfast. In Denpasar Domestic airport lots of options for eating...

Date of travel: March 2019
More 
Southeast Asia Economy Denpasar - Yogyakarta Region

Helpful?
Thank Philip B
1 review
Reviewed 3 days ago
NEW
via mobile

I have flown many times over the last few years with Lionair. They generally offered low value for money fares but that is no longer the case. From 1st March they removed the 20kgs checked in baggage allowance and from Jakarta to Singapore that now costs IDR 854600 that is additional to the fare of IDR 1000000 which seems to...

Date of travel: March 2019
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Southeast Asia Economy Jakarta - Singapore

Helpful?
Thank Lesxq
Bandung, Indonesia
Level 4 Contributor
25 reviews
18 helpful votes
Reviewed 4 days ago
NEW

Recently, this airlines introduce paid baggage allowance removing the complimentary baggage. The ticket only include 7kg carry on allowance and 0kg checked in luggage. While this practice is very usual for a low cost airlines, Lion Air somehow practicing very dodgy practice.. On my flight today, the check in agent weigh the carry on and let people carry them if...

Date of travel: March 2019
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Southeast Asia Economy Denpasar - Bandung

Helpful?
Thank budijanto s
2 reviews
Reviewed 4 days ago
NEW
via mobile

I've always been a regular customer of Thai Lion Air. I've been flying frequently with Lion Air Thai for the past 4-5 years. Even the recent unpleasant news about Lion Air, I would still go ahead with my flights with Lion Air. However, I felt terribly cheated by their NEW Baggage Policy especially it was not clearly publicise in their...

Date of travel: March 2019
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Southeast Asia Economy Singapore - Bangkok

Helpful?
Thank MelkerM6
Level 5 Contributor
66 reviews
5 helpful votes
Reviewed 5 days ago
NEW

I was travelling for the first time Lion airways i thought it must be low cost airline and they may not maintain well. To my surprise, it is one of the best low cost flights that I have been travelling. The check in, the cabin, the staff is extremely helpful. It was a very nice flight. I recommend others to...

Date of travel: March 2019
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Southeast Asia Economy Jakarta - Kuala Lumpur

Helpful?
Thank G.krishna K
Seattle, Washington
2 reviews
1 helpful vote
Reviewed 1 week ago

The customer service put me on hold, hung up, put me on hold for over an hour before I gave up. You cannot purchase prepaid baggage after you purchase the ticket online or over the phone. They expect you to go to the airport or their office six hours prior to your flight. Otherwise, they will charge you a ridiculous...

Date of travel: March 2019
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Southeast Asia Economy Jakarta - Singapore

Helpful?
1 Thank daniallean
Kuala Lumpur, Malaysia
Level 6 Contributor
171 reviews
62 helpful votes
Reviewed 2 weeks ago

1)I flew from Balikpapan to Jakarta on Tuesday 5th March at 7:45am. Upon check in in balikpapan, i requested that i would like my luggage removed in jakarta as my flight to KL was only at 16:00. Staff at counter & supervisor informed unable to do so as the ticket was one booking... Ridiculous. Upon arrival in jakarta, i requested...

Date of travel: March 2019
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Southeast Asia Economy Balikpapan - Kuala Lumpur

Helpful?
1 Thank Nikareeta
Singapore, Singapore
Level 4 Contributor
34 reviews
8 helpful votes
Reviewed 2 weeks ago

I booked the ticket online for my domestic maid only to realize that she changed her mind to go home. then the start of the nightmare to get refund from the budget airline... 1) cannot go through website 2) cannot go through email 3) email reply say must call the call centre Call Centre 1) total of 11 calls each...

Date of travel: March 2019
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Southeast Asia Economy Singapore - Semarang

Helpful?
1 Thank keithhN8977XW
Perth, Australia
Level 5 Contributor
74 reviews
44 helpful votes
Reviewed 3 weeks ago

Both flights there and back in the end were delayed by 30 minutes at least. Otherwise a standard basic cheap flight.

Date of travel: February 2019
Southeast Asia Economy Denpasar - Lombok
Helpful?
1 Thank Flyer55_12
Manado, Indonesia
Level 5 Contributor
78 reviews
77 helpful votes
Reviewed 3 weeks ago

Boarding with Batik Air scale at the counter indicate my luggage at 25kg each and paid 10kg extra. Boarding with the same luggage at Cengkareng Int. 22.4 and 23kg. FOC. Batik Manado cheating 2kg each bag. Be careful. Measure your luggage moved to other airlines counter to recheck the weight.

Date of travel: January 2019
Domestic Economy Manado - Jakarta
Helpful?
Thank jwawondatu
See travel tips for airlines
“24 hour Boarding Pass & Seat Selection, no line ups”
philipbR5089LK, 21 Mar 2019 | Read review
“Better use other airlines !”
budijanto2016, 18 Mar 2019 | Read review
“Highly recommend flying another airline”
daniallean, 13 Mar 2019 | Read review
“Book in Advance and book Garuda Airlines”
Nikareeta, 7 Mar 2019 | Read review
“buy only if you have no money.”
keithhN8977XW, 3 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About Lion Air
Jakarta-based Lion Air (JT) flies to about 40 destinations within Indonesia, as well as other points within Asia and the Middle East. The airline has hubs located at Jakarta's Soekarno–Hatta International Airport (CGK), Surabaya's Juanda International Airport (SUB), Batam's Hang Nadim International Airport (BTH) and Makassar's Sultan Hasanuddin Airport (UPG). Lion Air primarily flies planes configured with just an Economy Class cabin, although it also has some two-cabin (Business Class and Economy Class) planes. The airline also operates some subsidiaries, including Batik Air, Thai Lion Air, Malindo Air, Wings Air and Lion Bizjet.
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