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Lion Air

2,252 reviews
Headquarters: 7 Gajah Mada, Jakarta Indonesia 10130
Overview
2.52,252 reviews
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About Lion Air
Headquarters: 7 Gajah Mada, Jakarta Indonesia 10130

Airline Summary

Jakarta-based Lion Air (JT) flies to about 40 destinations within Indonesia, as well as other points within Asia and the Middle East. The airline has hubs located at Jakarta's Soekarno–Hatta International Airport (CGK), Surabaya's Juanda International Airport (SUB), Batam's Hang Nadim International Airport (BTH) and Makassar's Sultan Hasanuddin Airport (UPG). Lion Air primarily flies planes configured with just an Economy Class cabin, although it also has some two-cabin (Business Class and Economy Class) planes. The airline also operates some subsidiaries, including Batik Air, Thai Lion Air, Malindo Air, Wings Air and Lion Bizjet.
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Magdalena G wrote a review 19 Apr
1 contribution
Singapore - Bangkok
Southeast Asia
Terrible! Avoid this airline! They destroyed my every suitcase and backpack everytime I fly with them. No compensation. Really! Do t go with them!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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shooftee wrote a review 17 Apr
Melbourne, Australia63 contributions9 helpful votes
Denpasar - Yogyakarta
Southeast Asia
Booked and paid for flights and had them cancelled 1 week later. Given the option to change flights to another time/day not entirely sure as details were vague. Requested full refund as I didn't want to be in a situation where new flights were cancelled at last minute. Then informed refund could take up to 60 days to reach my account. Re-booked with Garuda no issues whatsoever.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rosalia P wrote a review 16 Apr
1 contribution
Banyuwangi - Jakarta
Domestic
No customer service at all. Cancel my original flight with no apparent reason & automatically place me to an alternative flight later on that day which is not going to work as I have connecting flight. I was given a Whatsapp number to contact Lion Air but no body even responded after numerous follow ups. I finally email customer care email requesting a change of flight to a day earlier. The response I received is yes, they can do it with no additional cost but then it stopped there. They did not provide confirmation whatsoever. I sent a numerous follow ups again, no response!!! I have never experience anything like this. Lion Air took customers money for the service that they cannot deliver. They intentionally cancel flights and not putting anyone in the customer service line so they can run away with customers money.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marina B wrote a review Mar 2024
2 contributions
Denpasar - Jakarta
Southeast Asia
El vuelo se retrasó dos horas, porque cancelaron varios vuelos y los juntaron. Yo tenia que enlazar con otro vuelo en Yakarta para regresar a mi pais, e iba a perderlo con el retraso del vuelo. Al pedir explicaciones a la compañia, te dicen que no se hacen cargo de nada y no asumen ninguna responsabilidad, y el coste de cualquier problema lo asume el cliente. Por tanto , si no quieres pasar horas y horas en el aeropuerto o perder tus vuelos, mo escojas esta compañía, sin importar el precio del vuelo. Al final no compensa y te pueden arruinar tu viaje. No volvere jamas a viajar con esta compañia. The flight was delayed two hours, because they cancelled several flights and joined the passengers in on flight. I had to pick another flight in Jakarta to return to my country, and I was going to lose because of the delay of their flight. When I asked the company for explanations, they told me that they assume no responsibility, and the cost of any inconvenience is just mine. So, if you dont want to expend hours and hours at the airport or loose you flight, don't choose this company, no matter the price of the flight. In the end it doesn't worth it and the can ruin you your travel. I’ll never travel with this company again.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ives wrote a review Mar 2024
Chicago, Illinois30 contributions14 helpful votes
Jakarta - Sorong
Domestic
This is THE WORST airline I have ever flown with and that is saying a lot because I have flown with dozens of regional airlines on every continent (safe for Antarctica). I had booked two tickets on a DIRECT, MORE EXPENSIVE flight a couple of months before the departure date. 10 days before the flight, they canceled my original flight and rebooked us on a flight that was scheduled for almost 8 hours earlier. It departed 30 minutes after we got into Jakarta, making in impossible to catch seeing how we had to go through immigration, collect our bags, and get 3 miles away to another terminal. After a FULL WEEK of me emailing them daily, they finally rebooked us to a NON-DIRECT flight that was in the middle of night, so we lost $125 for our non-refundable hotel room we had booked. THIRTEEN HOURS BEFORE DEPARTURE, they canceled that flight and rebooked us automatically on the same flight I had already told them we couldn't make. I try to contact them within 10 minutes of receiving the cancelation email and go on to send them FIVE EMAILS which they never answer on the day of our flight. Luckily, my husband somehow manages to get in touch with someone on WhatsApp after waiting for over two hours for a chat response and we are then rebooked on an even worse flight, with a layover (9 hours instead of the 3-hour direct one), that is much cheaper than the original we booked, not to mention the $125 we lost for our non-refundable hotel room because of flight cancellations. The second leg of the flight we were rebooked on is now 4 hours delayed and it is entirely unclear why when the plane is right outside and your staff has offered no apology or explanation, no refund, no nothing. If you want to get ANYWHERE, it is imperative that you do not book with Lion Air, Thai Lion Air, Batik or any airline in that atrocious "family".
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Magdalena G wrote a tip 19 Apr
"Gind another airline! Dont go with them!"
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Marina B wrote a tip Mar 2024
"No recomiendo la compañía en absoluto, es preferible pagar un poco más con otras compañías más serias y asegurarse poder volar"
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Wendy wrote a tip Mar 2024
"We were given exit row seats on the first flight and leg room was great. "
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Jeremy F wrote a tip Feb 2024
"Don't book with this airline."
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Global55666668176 wrote a tip Jan 2024
"Try any other airline. "
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Thu, 9/5
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