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LAN (Now LATAM)


4 of 5 bubbles
3,246 Reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, Santiago 8660360 Chile +56-600-526-2000 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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3,246 Reviews from our TripAdvisor Community

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3,246 reviews from our community

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Showing 248: English reviews
Los Angeles, California
Level Contributor
13 reviews
21 helpful votes
1 of 5 bubbles Reviewed 1 week ago

LATAM flight 2422 to Lima was cancelled on 1/3/17 routed their passengers to Santiago. Very poor customer service in Cordoba and Santiago. In Cordoba LATAM personnel had 5 hours to re-book passengers and they only did half of the plane. We arrived to Santiago (not our destination) without knowing how we were going to get to Lima. Finally, someone at...

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South America Economy Cordoba - Cusco

Review collected in partnership with Sky-tours

Helpful?
Thank Nicke_S71
CH
Level Contributor
66 reviews
58 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago

We've booked about 9 months ahead in Business class with a 75 pitch lie-flat seat on a 787-9 and were denied this paid reservation. They only offered a 31 pitch seat on a A319 instead. Neither per Email nor phone they were able to give at least a reason and denied our original booking.

Europe Business Class Frankfurt - Madrid
Helpful?
Thank Value4Price-Seeker
New Jersey, US
Level Contributor
121 reviews
42 helpful votes
2 of 5 bubbles Reviewed 5 January 2017 via mobile

This was second time I had an issue with the check in. Today I reached the AEP 2 hours and 15 minutes to catch 12:45 flight. The window for International check in was from 55-59 and the line was all the way pass information center, outside of check in hall. There was no bag drop area. I was told the...

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South America Economy Buenos Aires - Santiago

Helpful?
Thank Travelover64
Santiago, Chile
Level Contributor
39 reviews
39 helpful votes
4 of 5 bubbles Reviewed 24 December 2016

I have flown with LAN/LATAM many many times, and everything is pretty nice, personnel is generally nice, the dreamliner airplane is amazing, even in economy, and baggage handling is appropriate. However, there's 2 black spots they need to sort out. 1.- When anything goes wrong, be it turbulence, delays, baggage problems, you name it, I really mean ANYTHING, this airplane...

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International Economy Santiago - Los Angeles

Helpful?
1 Thank Felipe R
Mumbai (Bombay), India
Level Contributor
16 reviews
6 helpful votes
5 of 5 bubbles Reviewed 21 December 2016 via mobile

Great service. Loved the food. I would recommend this to anyone who wants to have a comfortable flight.

Domestic Premium Economy New York City - San Francisco
Helpful?
Thank kunalbalani
co cork
Level Contributor
93 reviews
34 helpful votes
5 of 5 bubbles Reviewed 15 September 2016 via mobile

Have never travelled with Lan long haul and certai lu it will be the only one I would travel on .from start to finish the whole team are absolutely perfect . Prior to departureand my husband call them regarding assistance and they immediately have us out away numbers u like most airlines we have to either pay or wait I...

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International Economy Milan - Buenos Aires

Helpful?
1 Thank rastarambo
Atlanta, Georgia
Level Contributor
231 reviews
220 helpful votes
1 of 5 bubbles Reviewed 12 September 2016

This was one of the worst experiences I have ever had and I often fly internationally. I was booked on the last evening flight from Cuzco to Lima departing @ 7:15pm to make my international connection with Delta @ 00:50. After boarding and waiting almost 45 minutes on the plane an announcement was made in Spanish and I noticed all...

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Domestic Economy Cusco - Lima

Helpful?
1 Thank Cruisinbob
Hornchurch
Level Contributor
7 reviews
6 helpful votes
4 of 5 bubbles Reviewed 23 August 2016

I liked the configuration ie 2 seats on the outside sides of the cabin, very smooth journey very good service/food, time passed very quickly

International Economy Madrid - Lima
Helpful?
1 Thank Lynda N
Huanchaco, Peru
Level Contributor
61 reviews
12 helpful votes
4 of 5 bubbles Reviewed 8 August 2016

I fly LAN fairly regularly, and they're very helpful, especially traveling with my service dog. The flights are rarely off schedule (helps to have pretty constant, moderate weather conditions) The snack boxes on the short-hops are just about perfect, for killing time & having a little nibble. The attendants are always very gracious; never had a snarly one, like you...

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Domestic Economy Iquitos - Trujillo

Helpful?
Thank Travels-with-KK
Salisbury, United Kingdom
Level Contributor
182 reviews
45 helpful votes
4 of 5 bubbles Reviewed 7 August 2016

We took several flights with LAN whilst travelling in South America. The planes were clean and comfortable. Average legroom and food. Check-in efficient. Unfortunately I was ill when travelling from La Paz to Quito via Lima. The staff onboard the flight from La Paz to Quito were extremely helpful and sat me in Business Class where I slept for the...

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International Economy Jerez De La Frontera - Quito

Helpful?
1 Thank Smileydeb
See travel tips for airlines
“Pick another airline if travelling to Brazil, otherwise (Chile, Peru) have fun!”
 of 5 bubbles 457feliper, 23 Dec 2016 | Read review
“If there are 2 of you book seats on the outside sides of the cabin”
 of 5 bubbles 270lyndan, 23 Aug 2016 | Read review
“The lineups can be quite slow, esp at Lima, so allow plenty of check-in time”
 of 5 bubbles Travels-with-KK, 7 Aug 2016 | Read review
“Early check in is good”
 of 5 bubbles Hewitty15, 5 Aug 2016 | Read review
“Bring your favorite sandwich on board for dinner and bring a snack suitable for your needs.”
 of 5 bubbles KennyG537, 4 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About LAN
Based in Santiago, Chile, LAN Airlines (LA) is also the country's flag carrier and one of South America's largest airlines. A member of the oneworld alliance, LAN flies to more than 65 destinations. These include about 15 domestic destinations, as well as points in South America, North America, the Caribbean, Europe and Oceania. LAN's fleet of planes features both one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations. The airline's primary hub is based at Santiago's Comodoro Arturo Merino Benítez International Airport (SCL). Subsidiaries include LAN Perú, LAN Argentina, LAN Colombia, LAN Ecuador and LAN Express.
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