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4 of 5 bubbles
3,241 Reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, Santiago 8660360 Chile +56-600-526-2000 Website
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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3,241 Reviews from our TripAdvisor Community

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3,241 reviews from our community

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Showing 246: English reviews
New Jersey, US
Level Contributor
121 reviews
41 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago via mobile

This was second time I had an issue with the check in. Today I reached the AEP 2 hours and 15 minutes to catch 12:45 flight. The window for International check in was from 55-59 and the line was all the way pass information center, outside of check in hall. There was no bag drop area. I was told the...

South America Economy Buenos Aires - Santiago

Thank Travelover64
Santiago, Chile
Level Contributor
39 reviews
37 helpful votes
4 of 5 bubbles Reviewed 4 weeks ago

I have flown with LAN/LATAM many many times, and everything is pretty nice, personnel is generally nice, the dreamliner airplane is amazing, even in economy, and baggage handling is appropriate. However, there's 2 black spots they need to sort out. 1.- When anything goes wrong, be it turbulence, delays, baggage problems, you name it, I really mean ANYTHING, this airplane...

International Economy Santiago - Los Angeles

Thank Felipe R
Mumbai (Bombay), India
Level Contributor
15 reviews
6 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago via mobile

Great service. Loved the food. I would recommend this to anyone who wants to have a comfortable flight.

Domestic Premium Economy New York City - San Francisco
Thank kunalbalani
co cork
Level Contributor
90 reviews
36 helpful votes
5 of 5 bubbles Reviewed 15 September 2016 via mobile

Have never travelled with Lan long haul and certai lu it will be the only one I would travel on .from start to finish the whole team are absolutely perfect . Prior to departureand my husband call them regarding assistance and they immediately have us out away numbers u like most airlines we have to either pay or wait I...

International Economy Milan - Buenos Aires

1 Thank rastarambo
Atlanta, Georgia
Level Contributor
226 reviews
220 helpful votes
1 of 5 bubbles Reviewed 12 September 2016

This was one of the worst experiences I have ever had and I often fly internationally. I was booked on the last evening flight from Cuzco to Lima departing @ 7:15pm to make my international connection with Delta @ 00:50. After boarding and waiting almost 45 minutes on the plane an announcement was made in Spanish and I noticed all...

Domestic Economy Cusco - Lima

1 Thank Cruisinbob
Level Contributor
7 reviews
6 helpful votes
4 of 5 bubbles Reviewed 23 August 2016

I liked the configuration ie 2 seats on the outside sides of the cabin, very smooth journey very good service/food, time passed very quickly

International Economy Madrid - Lima
1 Thank Lynda N
Huanchaco, Peru
Level Contributor
58 reviews
12 helpful votes
4 of 5 bubbles Reviewed 8 August 2016

I fly LAN fairly regularly, and they're very helpful, especially traveling with my service dog. The flights are rarely off schedule (helps to have pretty constant, moderate weather conditions) The snack boxes on the short-hops are just about perfect, for killing time & having a little nibble. The attendants are always very gracious; never had a snarly one, like you...

Domestic Economy Iquitos - Trujillo

Thank Travels-with-KK
Salisbury, United Kingdom
Level Contributor
170 reviews
42 helpful votes
4 of 5 bubbles Reviewed 7 August 2016

We took several flights with LAN whilst travelling in South America. The planes were clean and comfortable. Average legroom and food. Check-in efficient. Unfortunately I was ill when travelling from La Paz to Quito via Lima. The staff onboard the flight from La Paz to Quito were extremely helpful and sat me in Business Class where I slept for the...

International Economy Jerez De La Frontera - Quito

1 Thank Smileydeb
Hayle, United Kingdom
Level Contributor
1,004 reviews
516 helpful votes
4 of 5 bubbles Reviewed 7 August 2016

Nice airline with decent staff and about average seat wise. Would we use again....yes. The flight was interesting as I had a window seat and my companion was a lovely Japanese Tour guide who hated flying!!.

South America Economy Sao Paulo - Lima
Thank RoyL65
Judbury, Australia
Level Contributor
15 reviews
2 helpful votes
4 of 5 bubbles Reviewed 6 August 2016

Having flown with this airline for the first time in 2015, and been pleasantly surprised, I had no hesitation in booking all my South American flights with them. From Santiago to Lima, Cusco, Peurto Maldanado and back to Lima (all in Peru), and then from Santiago to Punta Arenas and return, all flights were pleasant, efficient with friendly flight crew,...

Domestic Economy Santiago - Punta Arenas

Thank gamefishtas
See travel tips for airlines
“Pick another airline if travelling to Brazil, otherwise (Chile, Peru) have fun!”
 of 5 bubbles 457feliper, 23 Dec 2016 | Read review
“If there are 2 of you book seats on the outside sides of the cabin”
 of 5 bubbles 270lyndan, 23 Aug 2016 | Read review
“The lineups can be quite slow, esp at Lima, so allow plenty of check-in time”
 of 5 bubbles Travels-with-KK, 7 Aug 2016 | Read review
“Early check in is good”
 of 5 bubbles Hewitty15, 5 Aug 2016 | Read review
“Bring your favorite sandwich on board for dinner and bring a snack suitable for your needs.”
 of 5 bubbles KennyG537, 4 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About LAN
Based in Santiago, Chile, LAN Airlines (LA) is also the country's flag carrier and one of South America's largest airlines. A member of the oneworld alliance, LAN flies to more than 65 destinations. These include about 15 domestic destinations, as well as points in South America, North America, the Caribbean, Europe and Oceania. LAN's fleet of planes features both one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations. The airline's primary hub is based at Santiago's Comodoro Arturo Merino Benítez International Airport (SCL). Subsidiaries include LAN Perú, LAN Argentina, LAN Colombia, LAN Ecuador and LAN Express.
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