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4 of 5 stars
3,212 Reviews
Headquarters: Americo Vespucio 901 Comuna de Renca, Santiago 8660360 Chile +56-600-526-2000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1258
  • 1335
    Very good
  • 439
  • 125
  • 55
Very good experience

I liked the configuration ie 2 seats on the outside sides of the cabin, very smooth journey very... read more

4 of 5 starsReviewed 1 week ago
Lynda N
Rating summary
  • 3.5 of 5 stars
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4 of 5 stars
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    4 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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3,212 Reviews from our TripAdvisor Community

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3,212 reviews from our community

Date | Rating
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English first
Level Contributor
7 reviews
1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I liked the configuration ie 2 seats on the outside sides of the cabin, very smooth journey very good service/food, time passed very quickly

International Economy Madrid - Lima
Thank Lynda N
Huanchaco, Peru
Level Contributor
53 reviews
12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I fly LAN fairly regularly, and they're very helpful, especially traveling with my service dog. The flights are rarely off schedule (helps to have pretty constant, moderate weather conditions) The snack boxes on the short-hops are just about perfect, for killing time & having a little nibble. The attendants are always very gracious; never had a snarly one, like you...

Domestic Economy Iquitos - Trujillo

Thank Travels-with-KK
Salisbury, United Kingdom
Level Contributor
147 reviews
36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We took several flights with LAN whilst travelling in South America. The planes were clean and comfortable. Average legroom and food. Check-in efficient. Unfortunately I was ill when travelling from La Paz to Quito via Lima. The staff onboard the flight from La Paz to Quito were extremely helpful and sat me in Business Class where I slept for the...

International Economy Jerez De La Frontera - Quito

Thank Smileydeb
Hayle, United Kingdom
Level Contributor
963 reviews
497 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice airline with decent staff and about average seat wise. Would we use again....yes. The flight was interesting as I had a window seat and my companion was a lovely Japanese Tour guide who hated flying!!.

South America Economy Sao Paulo - Lima
Thank RoyL65
Judbury, Australia
Level Contributor
13 reviews
1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Having flown with this airline for the first time in 2015, and been pleasantly surprised, I had no hesitation in booking all my South American flights with them. From Santiago to Lima, Cusco, Peurto Maldanado and back to Lima (all in Peru), and then from Santiago to Punta Arenas and return, all flights were pleasant, efficient with friendly flight crew,...

Domestic Economy Santiago - Punta Arenas

Thank gamefishtas
Level Contributor
61 reviews
11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Always that I can I choose LAN, basically because the onboard personal are very kind and good at his job. Also the entertainment is very good and independent for everyone so you can choose what you see instead of using a common screen. The only problem lately is that the new Dreamliner aeroplanes are configured with the seats a little...

International Economy Santiago - Madrid

Thank David R
Buffalo NY
Level Contributor
304 reviews
66 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were very happy with this long haul from Auckland to Santiago. (We also had an excellent flight from Santiago to Lima on LAN.) Their new 787's are very well appointed and lay-flat seats in Business Class make sleeping easy. Excellent food as well. Check-in & luggage service were easy and well done.

International Business Class Auckland - Santiago
1 Thank Hewitty15
Level Contributor
7 reviews
2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The aircraft was the new dreamliner, and even tho the companys name is LATAM, still there is a difference between LAN and TAM aircrafts, I flew with LAN. The food was great for economy, they had excellent wine, and offered beverages for more than an hour continuously. The service was excellent, one of the best in the market, with very...

International Economy Sao Paulo - Frankfurt

Thank Guilherme C
Lima, Peru
Level Contributor
189 reviews
57 helpful votes
4 of 5 stars Reviewed 3 weeks ago

At difference of my last flight on these airline, this time its being very different. On board people very nice ant attend to passengers, the isle mater was de the AC to low, but they offer me a extra blanket so I could rest well. I was a night flight.

International Economy Lima - Miami
Thank acendra
Los Angeles, California
Level Contributor
259 reviews
71 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our ticket was purchased through Oceania cruise line. We flew on LAN twice while in Peru. First, we went to Cusco and then back to Lima. We had no problems and have no complaints. The flight left Lima to LAX on time at 2 am. The plane seemed to be new and was clean. The food was average and service...

International Economy Lima - Los Angeles

Thank ibaol
See travel tips for airlines
“If there are 2 of you book seats on the outside sides of the cabin”
 of 5 stars 270lyndan, 23 Aug 2016 | Read review
“The lineups can be quite slow, esp at Lima, so allow plenty of check-in time”
 of 5 stars Travels-with-KK, 7 Aug 2016 | Read review
“Early check in is good”
 of 5 stars Hewitty15, 5 Aug 2016 | Read review
“Bring your favorite sandwich on board for dinner and bring a snack suitable for your needs.”
 of 5 stars KennyG537, 4 Aug 2016 | Read review
“Go for another airline”
 of 5 stars glauciom287, 4 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About LAN
Based in Santiago, Chile, LAN Airlines (LA) is also the country's flag carrier and one of South America's largest airlines. A member of the oneworld alliance, LAN flies to more than 65 destinations. These include about 15 domestic destinations, as well as points in South America, North America, the Caribbean, Europe and Oceania. LAN's fleet of planes features both one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) configurations. The airline's primary hub is based at Santiago's Comodoro Arturo Merino Benítez International Airport (SCL). Subsidiaries include LAN Perú, LAN Argentina, LAN Colombia, LAN Ecuador and LAN Express.
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