We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Kuwait Airways

3 of 5 bubbles
197 Reviews
Headquarters: PO Box 394 Safat, Kuwait City 13004 Kuwait +965-171 Website
Rating summary
  • 3 of 5 bubbles
    3 of 5 bubbles
    Seat Comfort
  • 3 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    3 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

197 Reviews from our TripAdvisor Community

Write a Review

197 reviews from our community

Filter reviews by popular destinations:
All reviews Kuwait City New York City London Mumbai (Bombay) Bangkok Paris Manila Colombo Rome Bengaluru New Delhi Frankfurt Munich Istanbul Ahmedabad
Traveller rating
  • (130)
  • (0)
  • (18)
  • (4)
  • (124)
  • (23)
  • (2)
  • (2)
  • (1)
  • More
  • More
Showing 153: English reviews
Level Contributor
28 reviews
8 helpful votes
4 of 5 bubbles Reviewed 1 week ago

The plane was clean and on time.The seats were comfortable. The staff were very friendly and helpful. The service were excellent. I would definitely fly with them again.

International Economy Colombo - Beirut
Thank May M
Oslo, Norway
Level Contributor
189 reviews
66 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

We originally had economy tickets, but I think due to few passengers and weight distribution we were lucky to get business class seats. The flight was very good, plane was clean and on time. The only negative thing was the service which could have been a bit better, then it would get 5 stars. Would definitely fly with them again.

International Business Class Colombo - Kuwait City
Thank Eivind S
Slough, United Kingdom
Level Contributor
21 reviews
6 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago via mobile

Flew from Terminal 4 London Heathrow 😞. Chose to fly with Kuwait due to cost, markedly cheaper than other providers. London to Kuwait and on return on this part of journey was in a very new 777. Other leg of journey from Kuwait to Islamabad and return were in well worn but seemingly maintained aircraft. Changes also apparent in staff....

International Economy London - Islamabad

1 Thank t k
Level Contributor
10 reviews
5 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago

Our two adult sons were traveling together from JFK to Delhi for their sister's wedding on Feb 17, 2017. At checkin, the agent rejected our older son's Indian visa because the passport number on the visa contained an extra digit at the end (the complete number on the bottom of a US passport) and refused to let him board. His...

International Economy New York City - New Delhi

Thank Helen S
New York City, New York
Level Contributor
13 reviews
11 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago via mobile

Some reviews give good marks to this airline and some others give it a failing grade. My experience is mixed. Read on for more! I flew with Kuwait Airways from JFK to BOM round trip economy in Feb 2017. The legs from JFK to Kuwait (& back) was one from their new Boeing 777-300 fleet. The aircraft was clean, the...

International Economy New York City - Mumbai (Bombay)

4 Thank madnomad9
Chelmsford, United Kingdom
Level Contributor
26 reviews
5 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago

This was the worst airline I have ever flown with. Everything was so bad it would take me all day to write a review. I wouldn't fly with this airline again even if they gave me a 1st class ticket for free.

International Economy London - Bangkok
3 Thank anth0nyj107
2 reviews
2 helpful votes
1 of 5 bubbles Reviewed 4 weeks ago

The flight was diverted to Doha and then we got back to Kuwait after 9 hours halt at Doha. No Hotel, No Lunch/Dinner...nothing at all...no help desk....unqualified staff at check-in counters....Baggage in Munich arrived after 12 hours on top of it (mind you even when the flight was delayed by 24 hours).......Trust me ...dont take Kuwait Airways...no matter what because...

International Economy New Delhi - Munich

2 Thank Varun S
Liverpool, United Kingdom
Level Contributor
44 reviews
13 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago

The plane was the broken down old one, what a disappointment. The guy next to me wanted to get his remote out of the arm rest so he can turn on the tiny tv...it was stuck...so one of the staff got a knife to help him. It didn't help. The chairs are terrible but at least they recline to kind...

International First Class Kuwait City - Bangkok

Thank Abdulwahab A
Beirut, Lebanon
Level Contributor
341 reviews
425 helpful votes
5 of 5 bubbles Reviewed 14 February 2017

I flew with Kuwait 🇰🇼 airways from Beirut to New Delhi, I had a stopover in Kuwait airport, the airline offered a free dinner at the airport lounge. The flight was safe, and the cabin crew were nice and helpful, they offer free upgrade during the flight, because the business section was empty, I was one of the luckies

Asia Economy Beijing - New Delhi
Thank Manoul
Kuwait City, Kuwait
Level Contributor
4,498 reviews
10,146 helpful votes
3 of 5 bubbles Reviewed 14 February 2017

downgraded i change my date of departure there fore they downgrade my class of travel for the reason of closed class - the first - and by way or another i got my seat in my original class but unofficially those reduce my benefits of the food of the class and oasis club bonus points

International Business Class London - Kuwait City
2 Thank bnghanem
See travel tips for airlines
“Fly another Airline.”
 of 5 bubbles 109HelenS, 4 Mar 2017 | Read review
“Pay a little extra and fly with a 5 star airline”
 of 5 bubbles anth0nyj107, 3 Mar 2017 | Read review
“Do not travel with Kids from NYC to AMD on Kuwait Airways.”
 of 5 bubbles RonP_11, 2 Feb 2017 | Read review
“Take your headphones along with you”
 of 5 bubbles 453sushils, 16 Jan 2017 | Read review
“In all the four flights they were never in time.”
 of 5 bubbles debasis2k, 15 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About Kuwait Airways
Kuwait Airways (KU) is the country's national airline. It operates from a hub at Kuwait International Airport (KWI). The airline flies to about 35 destinations in the Middle East, Asia, Africa, Europe and North America. It also has codeshare agreements with Air India, Alitalia, Ethiopian Airlines, Etihad Airways, Saudia and Turkish Airlines. Kuwait Airways' fleet of 23 planes feature two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. The airline also operates a lounge, Dasman Lounge, at Kuwait International Airport.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.

68 photos of this airline

Traveller photos: See what travellers like you saw

All Traveller Photos (68)
Food and Drink (15)
Cabin (9)
Seat (6)
Airport (12)
View from Window (19)
Onboard Feature (4)
Other (3)