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Korean Air

5,375 reviews
Headquarters: Korean Air Operations Center, 1370 Gonghang-Dong, Seoul South Korea 157712
Overview
4.05,375 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
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About Korean Air

Airline Alliance

SkyTeam
Headquarters: Korean Air Operations Center, 1370 Gonghang-Dong, Seoul South Korea 157712

Airline Summary

As the flag carrier of South Korean, Korean Air (KE) is the country's largest airline. Based in Seoul, the airline flies non-stop to about 15 domestic destinations and about 115 international destinations across Asia, Australia, Africa, Europe, North America and South America. The airline, which is part of the SkyTeam alliance, also has codeshare agreements with about 35 airlines. Its fleet consists of planes with two-cabin (Prestige Class, which is its version of Business Class, and Economy Class) and three-cabin (First Class, Prestige Class and Economy Class) configurations. Korean Air has hubs at Seoul Incheon International Airport (ICN) Terminal 2 and Seoul Gimpo International Airport (GMP).
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5375Reviews
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丽娜 wrote a review Yesterday
Montevideo, Uruguay1 contribution
Madrid - Seoul
International
It was the best experience ever with an airline, for starters, the whole staff is extremely nice and always willing to help. The food quality is like no other, fresh food and different menu’s every flight, it’s not like the typical canned food on other airlines. The legspace and comfort is 10/10, i travelled in economy and it barely felt like it. If you are able to travel with them, do so!!
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Swing A wrote a review 10 Apr
1 contribution
San Francisco - Manila
International
I'm not going to Nit-pick, as my first time on Korean Air, I thought they did a awesome job. Boarding was fine, cabin crew was attentive and spoke enough English that communication wasn't a problem. Plane (777-300er) was clean, and I like their cabin layout (3-3-3), minimalizing middle seats (United, American and Delta take note!). I love the nice slippers that are supplied. Food was good enough that I don't really have any complaints. Incheon was a very nice airport, it looked like a shopping mall. I would fly Korean Air again.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kristie M wrote a review 10 Apr
1 contribution
Tokyo - Seoul
North Asia
This is a review on the customer service I received for a flight that I had to cancel due to a family emergency. Before I go into detail the summary of my experience: customer service agents were unwilling to elevate my call to a supervisor even when asked. One straight out saying her supervisor refused to speak to me, Korean Air’s penalty policy is rigid even in times of family emergency and their response time to email is ridiculous. It took a month for them to get back to me and that was after I sent two follow up emails. Details: My children and I were called back from our trip early as my dog had gone into kidney failure and my children wanted to see him before he passed. I called first and then emailed to try and get a refund. I received a partial refund. They charged me a penalty as the death of a dog is not considered an emergency, as a side note from the policy I was sent the death of my husband’s grandmother would not have counted for me either. If it was a small penalty I would have had no issue but it was $67 per ticket for our flight to Incheon and $150 per ticket for our flight into Los Angeles. The initial person I spoke with told me I could keep it as a credit but due to my daughter heading to medical school I cannot have that much money tied up in airline credit as I had to put out additional money to get a flight back to the states from Japan. In summary I cannot comment on their flights but their customer service when things go wrong is disappointing.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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book_of_dreams wrote a review 4 Apr
Australia171 contributions150 helpful votes
Istanbul - Seoul
International
I have flown with Korean Air about 16 times and am not sure I will fly with them again. A few things went OK - the flights were well piloted and I reached my destination safely and on time, which is the main aim! But the experiences have been very mixed. 1. Changing or cancelling flights was a hassle - the app and online options often do not work and then trying to get assistance was challenging, time-consuming and stressful. Staff insinuated I was doing the wrong thing. 2. I struggled to be understood by the staff in flight, and sometiems felt a bit unwelcome, including them not giving me a meal or offering drinks on one flight. A Korean speaking passenger kindly came to my assistance. 3. The food can be a challenge on some flights, they served mackerel fish (!) for example. and the cabin had a powerful smell. the other 2 options of chewy rice cakes in sweet red sauce or eel were not appetising. Perhaps bring some snacks if you hunger during flights. 4. Leg room is limited if you are 6 foot or over. I am just on 6 foot and when the person in front reclined, I was jammed in and unable to move my legs at all. The seats are quite hard and had no lower back lumbar support. 5. The cabins are very warm and there is no personal vents to adjust the air flow. I was very sweaty! One positive is they got rid of the creepy K Pop safety videos, and replaced it with a more informative, although still creepy, AI video. :) In essence, if you have an issue to resolve, on the flight or on the airport, the staff can get defensive and suggest there is no problem to resolve and that you are wrong or a bit dumb. I will no longer fly this airline or use Seoul as a stopover as I do not feel very welcome or valued.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Kitty K wrote a review 1 Apr
2 contributions
Seoul - London
International
This was my returning flight from Incheon Korea back to London UK. Compared to my outbound flight, this was a much less pleasant experience. The flight was full of passengers (?99% full, with only several vacant seats towards the rear). Passengers were much less considerate in this flight. Snacks and blankets were dropped all over the floor in the front part of the economy section. A lad sittiing in my row, likely in his early 20s, had 3 cans of beer, 1 cup noodles in addition to the 2 meals and snacks provided in this 13.5 hours flight. For the rest of the time when he was not eating and drinking, he gave stinky farts and sneezed multiple times without covering his nose. A middle-age guy was arrested when the plane landed in Heathrow, for smoking in the toilet on flight. Despite all these inconsiderate passengers, the flight crew was doing a wonderful job meeting requests of passengers with a pleasant attitude. They also tidied up the toilets mid-flight, making a long haul flight less of an ordeal, which I really appreciate. In-flight entertainment was updated (as of 31 March 2024). I was able to watch an enjoyable Korean drama not available on Netflix, and that killed at least 5 hours of my flight. Meals were nice, and I especially enjoyed the sandwiches provided as snack mid-flight. The flight was delayed for an hour at Incheon Airport due to connection issues. When I first booked the air ticket, departure time was 2 hours later but the arrival time remained the same. I guess the airline factored in the delay which might be a frequent issue. The flight route actually looked shorter, at the plane flew over Russia, rather than the Middle East as in the outbound flight. I booked 2.5 months ahead of time and it cost 1100 pounds for a return flight from London UK to Osaka Japan, transferring at Incheon Korea. Travelling with Japanese airlines JAL or ANA would cost another 700 pounds more and it would not be a direct flight either. You would still need a connecting flight at Haneda airport in Tokyo. Would definitely fly Korean Air again next time when I go to Korea and Japan from London. On another note, I met other Londoners at the departure gate to find that the flight was delayed and could not find eateries near the departure gates at Incheon Airport. Actually Dunkin Doughnuts was right opposite the gate and Paris Croissants was towards the end of the terminal. They ended up getting nice sandwiches while I had my last iced latte and red bean bun before I left Korea, and both were delicious.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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航空機です
2 Helpful votes
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Swing A wrote a tip 10 Apr
"Be objective, and appreciate a good airline that tries to be the best it can. "
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Howard L wrote a tip Mar 2024
"don't use from LAX to Korea...."
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Don T wrote a tip Mar 2024
"Don't fly Korean Air"
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Russell R wrote a tip Jan 2024
"Don't use this airline. "
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Lester Gencianeo wrote a tip Jan 2024
"Watch out for the promo announcements from their website"
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ReturnOne-WayMulti-city
Depart
Fri, 26/4
Return
Fri, 3/5
Travellers
1, Economy