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KLM Royal Dutch Airlines


21,157 reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands 011 31 20 474 7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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21,157 Reviews from our TripAdvisor Community

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21,157 reviews from our community

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Showing 10,079: English reviews
Calgary, Canada
1 review
Reviewed yesterday
NEW

Had to buy an emergency ticket to fly for my fathers's funeral to Minsk, Belarus. Mentioned the reason for my flight several times during booking of a very expensive ticket. Returned back to Calgary 5 days later and asked to adjust the price according to their bereavement policy. They asked for a copy of the death certificate, which I immediately...

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International Economy Calgary - Minsk

Helpful?
Thank igorpark
Auburn, New York
Level 6 Contributor
400 reviews
313 helpful votes
Reviewed yesterday
NEW

We had a very early morning flight from Rome, Italy to JFK, with a stopover in Amsterdam. When we checked in for our flight, we were told we could not bring our carryon luggage on board, that it would have to be checked. We were flying business class and told that there would not be enough room for our luggage...

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International Business Class Rome - New York City

Helpful?
Thank Katherine8183
Dublin, Ireland
Level 4 Contributor
28 reviews
2 helpful votes
Reviewed yesterday
NEW

This Dutch company respects everybody like the good people of Holland. All the service was excellent and everything was provided as advertised. I strongly recommend this airline.

International Economy Amsterdam - Sao Paulo
Helpful?
Thank Yuri_Zina
Billings, Montana
Level 4 Contributor
28 reviews
7 helpful votes
Reviewed yesterday
NEW

The KLM flight crew were wonderful. I flew with this company a couple of times during my trip, and each experience was excellent. The airline stewardesses seemed genuinely concerned about my level of comfort. We were offered drinks almost immediately after takeoff. In addition to our meal, we also received ice cream and cinnamon rolls. Highly recommend.

International Economy Atlanta - Edinburgh
Helpful?
Thank celticbeauty93
Ostend, Belgium
Level 4 Contributor
32 reviews
12 helpful votes
Reviewed yesterday
NEW

Upon check in we heard there was an upgrade available to comfort plus for 90euro... which we took. Super frinedly staf Nice drinks ... Just unfortunately that our luggage stayer in Amsterdam and we had to wait 2 days for it

International Economy Amsterdam - Bogota
Helpful?
Thank Gwendo007
Level 5 Contributor
65 reviews
21 helpful votes
Reviewed yesterday
NEW
via mobile

I flew from Glasgow to Bucharest via Schiphol and to be honest wasn’t looking forward to it given a past experience of Schiphol, but it was great. Flights all ran to time in both directions and at Schiphol I only needed to walk 50m fit my connections. Very helpful staff and I really liked the phone charging facilities at the...

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Europe Economy Glasgow - Bucharest

Helpful?
Thank Steve B
2 reviews
1 helpful vote
Reviewed yesterday
NEW

My wife tried to bought tickets from KLM on their website for her parents (they live in Moscow). Her browser auto-filled and overridden data for one of the passengers with HER data. Unfortunately, KLM does not have a "Review" page before a payment page, so it's nearly impossible to spot a mistake. I've tried to reach support immediately after she...

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International Economy Moscow - San Francisco

Helpful?
Thank Станислав П
Buenos Aires, Argentina
Level 4 Contributor
31 reviews
7 helpful votes
Reviewed yesterday
NEW

The air hostess was so old that ask us, the travellers, to close the upper compartment by ourselves, and were so clumsy that they constantly bumped people who were on the aisle side.

International Economy Amsterdam - Buenos Aires
Helpful?
Thank Yami82
Bevaix, Switzerland
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW

The Trip was great (Nothing to say) food was great too, people was great too. The only surprise I got while arriving in Geneva is that we had no space on the flight from AMS to KMJ ! KLM sells more places than they have which is totally stupid as I took my flight ticket almost 8 month in advance,...

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International Economy Canton of Geneva - Kilimanjaro National Park

Helpful?
1 Thank ritorato
Vancouver, Canada
2 reviews
Reviewed 2 days ago
NEW

Flight was okay but their boarding on plane was worst. Most airline starts boarding like handicap, parents with children and then from back to front.. But KLM starts from from front to back and it takes very long time to board. 2nd airline is not good for families. Families does not get seats to sit together. I will never travel...

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International Economy Vancouver - Cape Town Central

Helpful?
Thank inderjitmand2018
See travel tips for airlines
“If you allow one hour for a connection, you bag arrives to destination 3 days after you”
igorpark, 19 Oct 2018 | Read review
“Book your sit 2 days in advance in order to avoid any bad surprise”
ritorato, 19 Oct 2018 | Read review
“Families should not travel on KLM unless they like to pay extra to sit together”
inderjitmand2018, 18 Oct 2018 | Read review
“Do something about the handbags en suitcase,s on board, to less of space and so a lot off delay.”
707rene, 18 Oct 2018 | Read review
“a few seats must be avoided, be alert if they seem to be askew from the row in front of them”
tilladiddi, 17 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.

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