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KLM Royal Dutch Airlines


18,055 reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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18,055 Reviews from our TripAdvisor Community

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18,055 reviews from our community

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Showing 8,546: English reviews
West Palm Beach, Florida
Level 6 Contributor
558 reviews
91 helpful votes
Reviewed today
NEW

KLM has an efficient service to Barcelona from Amsterdam and it's not going to break the budget. Flying Business Class is clearly the way to go. I wish they had First Class on these flights but the highest level of service is Business Class and it worked out just fine.

Europe Business Class Amsterdam - Barcelona
Helpful?
Thank glenuehlein
Dumfries and Galloway, United Kingdom
Level 3 Contributor
21 reviews
1 helpful vote
Reviewed yesterday
NEW

My hubby had a meeting in Maastricht and booked me on as a surprise. We live in Scotland and drove to Manchester to get our flight but on printing our boarding passes hubby noticed a 5minute turnaround between flights. We originally booked a flight from Manchester to Amsterdam and then Amsterdam to Maastricht once booked and passes were printed it...

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Europe Economy Manchester - Maastricht

Helpful?
Thank howarpa1
Manchester, United Kingdom
Level 6 Contributor
141 reviews
44 helpful votes
Reviewed yesterday
NEW

As Platinum Skyteam member I get to “enjoy” their hospitality over 80 times a year mainly with Air France but as this trip was for pleasure I decided to book with KLM as for me they are the best airline in the alliance. OK it was business class so you expect to be treated differently than cattle class but even...

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International Business Class Manchester - Dubai

Helpful?
Thank divepetem9
Long Beach, California
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 2 days ago
NEW

We are new to business class travel, due to my husband's health concerns. Now we pay twice as much, but travel much less often. KLM's service, food and beverages and seat comfort exceeded other airlines such as Air France and Iberia by a long shot. Staff was friendly and helpful, and even the pilot spoke with us personally twice during...

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International Business Class Berlin - Los Angeles

Helpful?
Thank Donna M
Wales, United Kingdom
Level 5 Contributor
73 reviews
34 helpful votes
Reviewed 2 days ago
NEW
via mobile

Always great service from KLM. They are an efficient, professional airline who never fail to deliver. Making this regular trip from Cardiff to Amsterdam is a pleasure and never a chore. The staff at KLM always impress.

Europe Economy Cardiff - Amsterdam
Helpful?
Thank Lucy J
Bristol, England
Level 6 Contributor
661 reviews
634 helpful votes
Reviewed 2 days ago
NEW

We had booked KLM Business class from London Heathrow through to Osaka, Japan, via Amsterdam. Seating on the short leg from London to Amsterdam was well below the standard we would expect on longer flights – economy class seats, although the centre seat of each set of 3 was left unoccupied. We were provided with a good quality snack –...

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International Business Class London - Osaka

Helpful?
Thank Chris H
Rotterdam, The Netherlands
Level 6 Contributor
440 reviews
78 helpful votes
Reviewed 2 days ago
NEW

The flight was smooth. I sat next to a couple of newlyweds. They, and I as well, got champagne to celebrate. A very nice gesture by KLM. Thanks for the smooth flight

International Economy Amsterdam - Curacao
Helpful?
Thank francien2015
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Goole, United Kingdom
2 reviews
Reviewed 2 days ago
NEW
via mobile

Experienced two delays then a flight cancellation, staff poorly organised, waited a further 4 hours in a queue to try and re arrange a flight home. Completely unacceptable extremely disappointed for a long haul service.

International Economy Kuala Lumpur - Amsterdam
Helpful?
Thank alexsdavies
Chiilwack
Level 3 Contributor
15 reviews
11 helpful votes
Reviewed 2 days ago
NEW

Flew to England in February with this airline via Amsterdam,the flights were ok,comfortable and clean aircraft.food was acceptable,staff were at tentative and polite.and we faced no delays.

International Economy Vancouver - Manchester
Helpful?
Thank warrend867
1 review
Reviewed 2 days ago
NEW

We flew as a family of four from Chicago to Cape Town in June 2018, with tickets booked on delta.com in January. One among our teenage children is a minor. Apparently, we are required to carry a birth certificate for minor children regardless of being on a US passport, to enter South Africa. KLM did not inform us (1) at...

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International Economy Chicago - Cape Town Central

Helpful?
Thank Sudhama G
See travel tips for airlines
“booked through ebookers please check and double check if going this route as not suitable if disabled”
howarpa1, 22 Jun 2018 | Read review
“Arrange for wheelchair assistance a few days ahead of the flight.”
donnam966, 21 Jun 2018 | Read review
“use seatguru.com to find the best seats”
chrishL8568UL, 21 Jun 2018 | Read review
“cabin bagage for Europe, use the automatic checkin boxes to avoid lines . Use automatic bagage transfers without line. tag your bagage. .”
CarollH, 21 Jun 2018 | Read review
“Pre-ask for veggie if you are one.”
nevertoolate2018, 20 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.

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