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KLM Royal Dutch Airlines


4 of 5 stars
5,120 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 2210
    Excellent
  • 1855
    Very good
  • 648
    Average
  • 229
    Poor
  • 178
    Terrible
Generally on time and helpful staff.But not always !!

I generally use KLM when travelling to/from Europe.The flights are usually punctual ,staff are... read more

4 of 5 starsReviewed 3 days ago
John L
,
Johannesburg, South Africa
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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5,120 Reviews from our TripAdvisor Community

Write a Review

5,120 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
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  • Indonesian first
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  • Japanese first
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  • Any
English first
Niagara-on-the-Lake, Canada
Level Contributor
40 reviews
15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I booked my flight almost 6 months in advance when I stumbled upon a great deal for a business class flight. Having flown with many different airlines to Asia, and never with KLM, I didn't start reading reviews until after I had booked the flight. I found many reviews that lead me to believe that I had made a big...

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International Business Class Toronto - Bangkok

Helpful?
Thank Patrick B
The Hague, The Netherlands
Level Contributor
61 reviews
34 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We decided to splurge on last minute business class tickets for our 11 hour flight to Panama City (huge discount). Great seat, great bed, great food and great service!

International Business Class Amsterdam - Panama City
Helpful?
Thank Stephan H
Meridian, Mississippi
Level Contributor
144 reviews
32 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

If I had a choice I would not take this route. My company does all my travel arrangements so I don't have a choice. You leave Dammam and land in Kuwait about 49 minutes later and then sit there for about an hour before taking back off. There are better routes offered from other companies. The airplane is not nearly...

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International Economy Dammam - Amsterdam

Helpful?
Thank titanman24
Johannesburg, South Africa
Level Contributor
25 reviews
14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I generally use KLM when travelling to/from Europe.The flights are usually punctual ,staff are always helpful and journey time is only about 10.5 hours. Unfortunately ,my flight to Amsterdam this month fell well short of expectations. The departure was delayed for over an hour,due to a lack of water pressure and consequently no hot water on board for flushing toilets,handwashing...

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International Economy Johannesburg - Amsterdam

Helpful?
Thank John L
Northallerton, United Kingdom
Level Contributor
214 reviews
96 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Early morning flight from Newcastle to Amsterdam and then onto Prague. First flight was cramped and uncomfortable. A sandwich and a drink were handed out. A very nice touch was the pilot addressing the passengers from the front of the cabin and then standing on the airbridge when we arrived. Second flight much better as we had a spare seat...

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Europe Economy Newcastle upon Tyne - Prague

Helpful?
Thank Hepatacyte
Kentucky
Level Contributor
17 reviews
3 of 5 stars Reviewed 4 days ago NEW

Just an average flight. Nothing spectacular about the airplane, comfort, or the staff. Got me to where I needed to go without any thrills.

Europe Economy Amsterdam - Rome
Helpful?
Thank James D
wales
Level Contributor
8 reviews
4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Waiting for information on our flight from Nice to Manchester KL1264 Saturday 17 September, the information board (Air France) did not update, did not hear our names being called out (for final call). Our luggage was on board and filght took off without us. Told to contact Air France helpdesk without much joy. No one seemed interested as we had...

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Europe Economy Nice - Manchester

Helpful?
Thank jammiedodgerWales
Level Contributor
9 reviews
4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good service of cabin crew. They always give attention to all passenger and greet with friendliness. I would recommend this airline.

International Economy Zurich - Bangkok
Helpful?
Thank Oxinovaa Z
Stanford, South Africa
Level Contributor
10 reviews
1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Although I had paid a premium to choose a seat with more leg room ( R2200) -the seats are narrow made for Size 0 and so hard and uncomfortable! The Boing 7777 is NOT user- friendly at all. Aisles too narrow and seats just shoved in with not enough toilets. The Air France Airbus a much better option- sorry KLM-...

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International Economy Cape Town Central - Edinburgh

Helpful?
Thank LadyPamelaT
Level Contributor
24 reviews
9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Standard flight really, no complaints about the staff, they were perfectly friendly. Not a whole lot of leg room, but it was a shorter flight.

Europe Economy Birmingham - Amsterdam
Helpful?
Thank Jonathan S
See travel tips for airlines
“Keep an eye on last minutes business class tickets and go for it!”
 of 5 stars 4stephanh, 23 Sep 2016 | Read review
“ONLY good for Business Class or a Daylight flight back to Cape Town”
 of 5 stars LadyPamelaT, 21 Sep 2016 | Read review
“you can choose your seats online before you even check in and its free!”
 of 5 stars Z7660TGcolinh, 20 Sep 2016 | Read review
“It's not that expensive paying for extra legroom..”
 of 5 stars TM2205, 20 Sep 2016 | Read review
“Avoid if you can.”
 of 5 stars JarekI, 19 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
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