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KLM Royal Dutch Airlines


11,781 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,781 Reviews from our TripAdvisor Community

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11,781 reviews from our community

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Showing 5,320: English reviews
Delft, The Netherlands
Level 6 Contributor
641 reviews
225 helpful votes
Reviewed yesterday
NEW
via mobile

The flight from Xiamen to Amsterdam is one of the direct flights from Xiamen to Europe. The boarding was efficient but we had to wait in the plane for 40 minutes due to overload. However, we arrived on time. The flight was 12h20min. The movie selection is not the best... food is good, served twice + a traditional Dutch cookie....

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International Economy Xiamen - Zurich

Helpful?
Thank Shimnik
Torre-Pacheco, Spain
Level 6 Contributor
145 reviews
30 helpful votes
Reviewed yesterday
NEW
via mobile

The main reason why I only give 2 is the KLM baggage handling. On our way from Aalborg via Amsterdam to Los Ángeles they "lost" 3 out of 4 bags! On our way back, same destinations they lost 3 out of 5 bags- despite we had 3 hours in Amsterdam! On the way out it took 3 days to get...

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International Economy Aalborg - Los Angeles

Helpful?
Thank LasseSpanien
Howick, South Africa
Level 5 Contributor
56 reviews
47 helpful votes
Reviewed yesterday
NEW

An easy flight. Travelers need to be aware of the fact that flights within the UK and Europe do not take checked in baggage for granted. If you wish to check in a suitcase, you need to do it before the flight. It can be done on line and costs 25 Euro. If you leave it to the day of...

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Europe Economy Glasgow - Amsterdam

Helpful?
Thank MariannedJ2013
Auckland Central, New Zealand
Level 4 Contributor
34 reviews
25 helpful votes
Reviewed 2 days ago
NEW

Flight was 3h30 late leaving AMS. Overhead lockers were over full. Meals were inedible. IFE was low IQ. No cabin service (even water) other than meal time. Arrived T1 gate with only 1h15 spare to 2nd airline connection. Met by airport (not KLM) staff who were clueless on how to make rapid connection (bags, check in etc) for T2 flight....

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International Economy Amsterdam - Shanghai

Helpful?
1 Thank Ganda_Jens
Cardiff, United Kingdom
Level 6 Contributor
121 reviews
37 helpful votes
Reviewed 2 days ago
NEW

Had the full journey from Canada to South Africa with KLM. Everything was on time and ran well, food was okay as with most airlines but the staff were excellent.

International Economy Calgary - Johannesburg
Helpful?
1 Thank David T
Brisbane, Australia
Level 5 Contributor
50 reviews
4 helpful votes
Reviewed 2 days ago
NEW

Good Flight for a couple of hours. No difference to any other short haul flight. It depart and arrived on time

Europe Economy Amsterdam - Nice
Helpful?
Thank Duminda_r
Silkeborg, Denmark
Level 4 Contributor
11 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Off to a bad start, KLM mixed up our seating so that my wife and would not be seated together. Took almost 35 min for the cabin crew to fix this. They forgot to serve the take off drink to our side of the cabin and instead of serving the main course of food seat by seat the cabin crew...

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International Business Class Los Angeles - Amsterdam

Helpful?
Thank JSNielsen1969
Colombo, Sri Lanka
Level 6 Contributor
90 reviews
38 helpful votes
Reviewed 2 days ago
NEW

Honestly we were stop at the gate due to a transit visa issue (visa needed to transfer between two terminals in LHR which was not know to us and airline as excluded under their general terms didn't gave any clue of this). So we didn't fly in this flight and change the route to different airline to return to Sri...

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Europe Economy Amsterdam - London

Helpful?
1 Thank RanjanaPerera
Ingersoll, Canada
2 reviews
Reviewed 2 days ago
NEW

Flight attendants very friendly and attentive. The flight was only one hour in length but we had been given a cheese sandwich, cookie, water and a wonderful cup of tea.

Europe Economy Frankfurt - Amsterdam
Helpful?
Thank Dot12017
Johannesburg, South Africa
Level 5 Contributor
94 reviews
38 helpful votes
Reviewed 3 days ago
NEW

Adequate flight, what you would expect from economy. The service was ok and the flights were on time

International Economy Johannesburg - Amsterdam
Helpful?
Thank GundaJohannesburg
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See travel tips for airlines
“Relax and enjoy!”
MariannedJ2013, 20 Sep 2017 | Read review
“Take your own food on board as the only worthwhile items served on this flight are the bread rolls and bottled water.”
Ganda_Jens, 19 Sep 2017 | Read review
“Remember to make sure your seat selecting is the way you booked it.”
JSNielsen1969, 19 Sep 2017 | Read review
“Wonderful service”
Dot12017, 19 Sep 2017 | Read review
“the only direct flight available from Johannesburg to Amsterdam and back. Awkward departure and arrival times”
GundaJohannesburg, 18 Sep 2017 | Read review
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About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
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