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KLM Royal Dutch Airlines


4 of 5 bubbles
6,677 Reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands +31-20-474-7747 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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6,677 Reviews from our TripAdvisor Community

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6,677 reviews from our community

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Showing 2,874: English reviews
Level Contributor
42 reviews
4 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I usually try to fly in KLM. They never loose you bags, and if they do, they will deliver them to you. Flight attendants are really nice and helpful. They even have vegan options :) amazing

International Economy Amsterdam - Quito
Helpful?
Thank Sabrihaldemann
located anywhere life takes me
Level Contributor
25 reviews
4 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

Great reliable airline with great customer service, but somehow they keep struggling in the competition with new airlines and hence add more paid services and reduce the rate by which you can earn perks. Pity. Getting to the point that there's no point in being faithful to the brand. It's also starting to be notorious for cramped seats compared to...

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International Economy Amsterdam - Mexico City

Helpful?
Thank One_of_the_Wazungu
Dar es Salaam, Tanzania
Level Contributor
16 reviews
9 helpful votes
3 of 5 bubbles Reviewed yesterday NEW via mobile

I flew KLM for a three day trip to the UK. the overall experience was acceptable. The check-in was hassle free and even with my bag was a couple of kilos over the limit it was ok (had it been Emirates they would have made me pay). Big up to KLM for taking the stress out of this process and...

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International Economy Dar es Salaam - Birmingham

Helpful?
Thank Bob0510
Solihull, United Kingdom
Level Contributor
647 reviews
339 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

A short flight following an overnight flight from Doha and three hours in Schipol Airport. The flight was on time, the cabin staff, as always with KLM, were excellent. The breakfast, as always, is not worth bothering with - half a cheese sandwich and a biscuit, and no gluten-free option even having informed KLM when booking that one of us...

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Europe Economy Amsterdam - Birmingham

Helpful?
Thank wendyanddavid536
Solihull, United Kingdom
Level Contributor
647 reviews
339 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

Having had an excellent flight from Amsterdam to Doha a few days previously, we were disappointed with the flight home. As it was an overnight flight, departing at 12.05am, we paid for a 'Comfort' seat. The plane was less than half full, so the stewardess allowed us to move so that we had two seats each. This should have allowed...

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International Economy Doha - Amsterdam

Helpful?
Thank wendyanddavid536
Zevio, Italy
Level Contributor
33 reviews
17 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

I tried a lot of companies but KLM for my personal point of view is the best. First class or second class, long or short distance, I always did good flights with good crews.

International Business Class Amsterdam - Bogota
Helpful?
Thank maucian
Amsterdam, The Netherlands
Level Contributor
42 reviews
17 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

I was warmly greeted as I entered the plane and made my way to my seat. I sat in seat 18F and settled in for a nice flight. When the attendant came around with drinks I attempted to lift the tray table, only to discover it was broken. The attendant tried to fix it to no avail. She asked me...

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International Economy St. Maarten-St. Martin - Amsterdam

Helpful?
2 Thank pauleE838ID
Florianopolis
Level Contributor
80 reviews
18 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

For me KLM is among the best aviation companies in the world, no doubt. Its prices are not exorbitant, the company is great in many ways like service on board, seats, food and always extremely "in time" every time I used it. Congratulations !

International Economy Sao Paulo - Amsterdam
Helpful?
Thank Luis C
London, United Kingdom
Level Contributor
4 reviews
5 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Very good price for last minute booking ...the cabin crew was excellent...The seat was so comfortable so was able to sleep....On board of the a330 was good choice of movies.

International Economy London - Almaty
Helpful?
Thank toshovl .
Pasadena, California
Level Contributor
5 reviews
3 of 5 bubbles Reviewed 3 days ago NEW via mobile

I was very delighted to hear the Captain and flight crew speak their native Dutch tongue before translating to English. It built the excitement for our lay over in Amsterdam (plus Dutch was my first language). This flight was our first of two legs heading to Nairobi Kenya. Twenty hours in total is pretty rough and next to unbearable especially...

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International Economy Los Angeles - Nairobi

Helpful?
Thank Jessyann23
See travel tips for airlines
“check in online to choose best seat.”
 of 5 bubbles toshovl, 8 Dec 2016 | Read review
“It it is long-haul definitely go for the Economy Comfort (assuming you can't afford Business Class!)”
 of 5 bubbles PhilB1951, 7 Dec 2016 | Read review
“Take the magazines offered at the beginning of the flight”
 of 5 bubbles Rata12, 6 Dec 2016 | Read review
“do not sit at the business class row in the middle of economy and business, secluded but noisy”
 of 5 bubbles lo-vel69, 5 Dec 2016 | Read review
“For the KUL-CGK-KUL/CGK-KUL-CGK sector, book early. Even with 777 daily offerings, it gets full very fast.”
 of 5 bubbles RuzalPetalingJaya, 2 Dec 2016 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). A member of the SkyTeam alliance, KLM flies non-stop to about 130 destinations in about 70 countries. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort Class and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats.
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