- Flight date 05 Oct 2023 London-Nairobi. We are a couple and booked mid 2023 for tickets departing London KQ103 at 11:10 a.m. Actually KQ deliberately put us on flight KQ101 departing 18:25 No prior notification as it is the rule ! On same day 5 Oct morning as we were on the way to the airport which we reached at 7.30 a.m., we just noticed an email for the online check-in with the change of the departure time. = +10 hours waiting at LHR = No consultation for our approval or not ! = Missing correspondence to our final destination. And yet flight KQ103 at 11:10 a.m. did operate and left London at that time ! - We have raised claim/Incident created 13 Oct 2023, after resisting emails from us with objective and justified case, after a first odd reply and full of non sense from KQ, - 25 Oct 2023 : KQ offered us money compensation through a bank account while requiring a list of documents from us - Oct and Nov 23 : we sent all documents as required - 15 Nov 2023 : KQ confirmed good receipt of our documents all correct, and assured payment to take over 2 months, that means by 15 Jan 2024 - Since 15 Nov 2024- we were yet to see the amount back in our account-, we sent 5 reminders : 13 Feb 2024, 30 Jan 2024, 25 Jan 2024, 20 Jan 2024, 31 Dec 2023. = NO ANSWER from KQ We also noticed on KQ customer space, our case shown as « Incident closed » = Abuse - 03 Mar 2024 at last new email from KQ pretending excuse and announced « payment is actively under process » For a simple bank transfer ????????? 5 months ????????? On 16 Mar 2024 : still no money on to our account from KQ WE REQUIRE THE PAYMENT, NOT WORDS. Kenya Airways " the pride of Africa " ? NO ! " the shame of Africa and of the world " UNRELIABLE and ABUSIVE…