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Kenya Airways

3,449 reviews
Headquarters: Airport North Road, PO Box 19002 – 00501, Nairobi Kenya 00501
Overview
3.03,449 reviews
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About Kenya Airways

Airline Alliance

SkyTeam
Headquarters: Airport North Road, PO Box 19002 – 00501, Nairobi Kenya 00501

Airline Summary

Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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3449Reviews
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Jean D wrote a review 17 Mar
Northampton, United Kingdom14 contributions7 helpful votes
Nairobi - London
International
A terrible Business Class flight, food, service (or lack thereof), films, culminating in our priority luggage coming last off the carousel. Cannot get an apology from Kenya airways. Do not use!
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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CARLYNEMI wrote a review 16 Mar
Dijon, France4 contributions
London - Nairobi
International
- Flight date 05 Oct 2023 London-Nairobi. We are a couple and booked mid 2023 for tickets departing London KQ103 at 11:10 a.m. Actually KQ deliberately put us on flight KQ101 departing 18:25 No prior notification as it is the rule ! On same day 5 Oct morning as we were on the way to the airport which we reached at 7.30 a.m., we just noticed an email for the online check-in with the change of the departure time. = +10 hours waiting at LHR = No consultation for our approval or not ! = Missing correspondence to our final destination. And yet flight KQ103 at 11:10 a.m. did operate and left London at that time ! - We have raised claim/Incident created 13 Oct 2023, after resisting emails from us with objective and justified case, after a first odd reply and full of non sense from KQ, - 25 Oct 2023 : KQ offered us money compensation through a bank account while requiring a list of documents from us - Oct and Nov 23 : we sent all documents as required - 15 Nov 2023 : KQ confirmed good receipt of our documents all correct, and assured payment to take over 2 months, that means by 15 Jan 2024 - Since 15 Nov 2024- we were yet to see the amount back in our account-, we sent 5 reminders : 13 Feb 2024, 30 Jan 2024, 25 Jan 2024, 20 Jan 2024, 31 Dec 2023. = NO ANSWER from KQ We also noticed on KQ customer space, our case shown as «  Incident closed » = Abuse - 03 Mar 2024 at last new email from KQ pretending excuse and announced «  payment is actively under process » For a simple bank transfer ????????? 5 months ????????? On 16 Mar 2024 : still no money on to our account from KQ WE REQUIRE THE PAYMENT, NOT WORDS. Kenya Airways " the pride of Africa " ? NO ! " the shame of Africa and of the world " UNRELIABLE and ABUSIVE…
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Deval wrote a review 16 Mar
Leicester, United Kingdom1 contribution
London - Nairobi
International
Kenya Airways has bad Customer Support. They dont reply to emails. They have a Kool Flyers Membership Programme where students are supposed to get a discount on their flights, but whenever you request a quote from them their prices is always higher quoted compared to when booking online via their site. We have to also pay for the kool flyers membership…
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mhlanganisi Hle T wrote a review 15 Mar
1 contribution
Cape Town Central - Dar es Salaam
Africa
This is by far the worst airline we have ever used. I flew from Johannesburg to Tanzania via Nairobi. The airline was delayed in Jhb and as a result we were late for our connecting flight to Dar Es Salaam. Kenya airways couldn't even care and to think that we have lost so much money on the transfer in Dar. This stupid airline needs to shut down, it's just a waste of air space. We are now stuck in Nairobi and not knowing when or if our next flight will come. I will never use this airline again, it's just a group of clowns running an airline. I am so pissed at such incompetency and this is a bad image for Africa.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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front d wrote a review 15 Mar
1 contribution
Nairobi - Zanzibar Island
Africa
The airline charges for all small changes that you make on your reservation despite the high rates they charge. The cargo department is a disaster. There are a lot of brokers allowed to trade freely and will harass you all the way.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jean D wrote a tip 17 Mar
"Don't travel with them"
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f d wrote a tip 12 Mar
"Do not go with this company"
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Steffan M wrote a tip 10 Mar
"Fly any other airline that services NBO "
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Cerise A wrote a tip 4 Mar
"Book a different airline!"
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Voyager07596530968 wrote a tip Feb 2024
"DO NOT TRAVEL? Please DO NOT DO IT!"
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