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Jet Airways

4 of 5 bubbles
2,644 Reviews
Headquarters: Siroya Centre Sahar Airport Road, Andheri, Mumbai (Bombay) 400099 India +91-22-3989-3333 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1043
  • 947
    Very good
  • 412
  • 133
  • 109
Good for DEL-KTM

The best part for me was the Boeing 737 that Jet airways operates on the DEL-KTM route as compared... read more

4 of 5 bubblesReviewed yesterday
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,644 Reviews from our TripAdvisor Community

Write a Review

2,644 reviews from our community

Date | Rating
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English first
Level Contributor
104 reviews
35 helpful votes
3 of 5 bubbles Reviewed today NEW

I cannot recall the last time I have flown in such cramped conditions. We all are aware of the the economies of scale to fit the maximum of people into a plane but this was really just too much. A very uncomfortable 2.5 hour flight.

Domestic Economy Bengaluru - New Delhi
Thank vicnzsa
Level Contributor
61 reviews
13 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

The best part for me was the Boeing 737 that Jet airways operates on the DEL-KTM route as compared to the airbus A 320 operated by the other carriers. They serve beverage and meal on 80 min flight. The check in at Delhi was smooth. Crew members were friendly and helpful. Seats were average for comfort. the cabin was clean.

Asia Economy New Delhi - Kathmandu
Thank aloknbsm
Level Contributor
18 reviews
10 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Traveled from Mumbai to dubai. Only thing was good - timing. Other than that i really didnt liked this airline. Food was of average quality (served noodles, not that good). I really didnt like the way their crew member talked to passengers, specially during my return flight. They were rude. Baddest part was, when we return to mumbai, aircraft was...

International Economy Mumbai (Bombay) - Dubai

Thank Samir2222
Level Contributor
61 reviews
37 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

For years Jet has excelled in the Indian domestic sector. Top-rate staff, above average food and ability to be one step ahead Alas, the same verve is sorely lacking on international sectors. The entertainment is pathetic { Kill Bill 1 and 2 can't be part of latest offering, Jet Airways even though you may have just discovered it], the food...

Asia Economy Mumbai (Bombay) - Hong Kong

Thank SashMumbai
Level Contributor
9 reviews
1 helpful vote
5 of 5 bubbles Reviewed 2 days ago NEW

A good experience. Love travelling with Jet Airways because of the little extra legroom. Food is ok. Flight was on time. The crew is just amazing.

Domestic Economy Bengaluru - Mumbai (Bombay)
Thank Tosin G
Bengaluru, India
Level Contributor
64 reviews
10 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

I have been travelling on Jet Airways quite often off late and am pretty pleased with their service. They are one of the three full service airlines in India. I haven't traveled with Vistara but compared to Air India, Jet airways is a great airlines to fly with. I have not faced any delays in their arrival or departure in...

Domestic Economy Bengaluru - Mumbai (Bombay)

Thank JohnJethi
Brussels, Belgium
Level Contributor
24 reviews
11 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

When flying to Bangkok, we experienced some delays causing us to miss our connecting flight and as a consequence the first three days of our holiday had to be rebooked. We contacted Jet Airways, they agreed on a reimbursement, this was several months ago (March). While Jet Airways acknowledged our claim, they have failed to follow up, each and every...

International Economy Brussels - Bangkok

Thank Barry N
Mumbai (Bombay), India
Level Contributor
5 reviews
3 of 5 bubbles Reviewed 2 days ago NEW

Amazing set of crew on my return journey i would really appreciate the best efforts of Mr. Joseph Ms. Pallavi and Ms. Rimjhim for the excellent service professionalism. Thank you to Mr. Joseph for listening to me and my concerns and delivering the best serice for me and the pax. Bonanza was the his smartness and perfection in his work...

Asia Economy Singapore - Mumbai (Bombay)

Thank tanasha_farhan
Level Contributor
360 reviews
28 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Had travelled by the Jet afternoon flight to Delhi sometime back. Liked the check- in experience they was smooth. In flight service was nice and efficient too. Once we landed in T3, luggage collection was again a pretty quick process. Good experience although I do understand it wasn't exactly during the rush hour

Domestic Economy Mumbai (Bombay) - New Delhi
Thank nitsj76
Level Contributor
16 reviews
9 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

I was worried about an unfamiliar airline but actually they're better than most western ones. Their seats have more space both for legs and in the seat itself. Great for a 9h flight. The movie selection was also pretty good!

International Economy Amsterdam - New Delhi
Thank arodessa
See travel tips for airlines
“Dont take seat near emergency exit, It will not lean back”
 of 5 bubbles Samir2222, 27 Oct 2016 | Read review
“its not a marvellous airline i have had the bad experience however this sector was amazing because of the set of the crew.”
 of 5 bubbles tanasha_farhan, 26 Oct 2016 | Read review
“No doubt, its a good airline that you can trust.”
 of 5 bubbles , 24 Oct 2016 | Read review
“Emirates For ever”
 of 5 bubbles pradeep210815, 22 Oct 2016 | Read review
“Always go for web check-in by which you can get best seats and save time at departure point.”
 of 5 bubbles manmeet42, 22 Oct 2016 | Read review
Show next 5 travel tips 5 of 10
About Jet Airways
Based in Mumbai, Jet Airways (9W) is the second largest airline in India. It flies non-stop to more than 45 domestic destinations and more than 20 international destinations in 19 countries in Asia, Europe and North America. The airline's primary hub is located at Mumbai's Chhatrapati Shivaji International Airport (BOM). Secondary hubs can be found at Chennai International Airport (MAA), Delhi's Indira Gandhi International Airport (DEL) and Kolkata's Netaji Subhash Chandra Bose International Airport (CCU). The airline's fleet includes aircraft with one-cabin (Economy Class), two-cabin (Première Class, or Business Class, and Economy Class) and three-cabin (First Class, Première Class and Economy Class) configurations.
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