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Japan Airlines (JAL)


5,095 reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 Tokyo Prefecture +81-0570-025-121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,095 Reviews from our TripAdvisor Community

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5,095 reviews from our community

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Showing 1,534: English reviews
Level 4 Contributor
26 reviews
4 helpful votes
Reviewed today
NEW

From the moment you board and step on the plane, the level of service from JAL is like no other. The staff are willing to look after all your needs. The business class seats on the 787 dreamliner were comfortable and it was great to be able to lay flat. Plenty of dining choices and snacks available through the flight...

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North Asia Business Class Bangkok - Tokyo

Helpful?
Thank Kathryn G
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed yesterday
NEW

This is our second flight with JAL and again it has again met and exceeded all our expectations. What a great airline. We flew on the Dreamliner and loved the experience. What makes this so special is the staff. Wow! they go out of their way to make your flight as comfortable as possible. Always courteous and friendly and very...

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International Economy Vancouver - Kuala Lumpur

Helpful?
1 Thank lauradenem
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW

The seat is wide and comfortable. The toilets are clean and less occupied since the number of the seats is less than Economy Class. The additional fare was approximately JPY40,000 (USD360) . This price is quite reasonable for this great facility for a long flight.

International Premium Economy London - Tokyo
Helpful?
1 Thank mocomoco5067
Fullerton, California
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 3 days ago
NEW

A friend recommended JAL, and they had a great price for my round trip. The friendliness of all employees, the speed of checking in,and the great service on board made this a great experience. Food was very good and filling, seats were well padded and good leg room, and they left and arrived on time. Stewardesses were ready to answer...

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International Economy Manila - Los Angeles

Helpful?
1 Thank 201gibby
Williamsburg, Virginia
Level 6 Contributor
817 reviews
397 helpful votes
Reviewed 3 days ago
NEW

This airline is a reflection of the country. Everything is done right, service is great, everything is clean, and you feel like a guest instead of a burden. The seats are comfortable with adequate leg room, inflight entertainment worked and was abundant, and the food was good with a choice of Japanese or Western food. Check in and boarding went...

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International Economy Osaka - Los Angeles

Helpful?
1 Thank igolfCA
Towcester, United Kingdom
Level 4 Contributor
32 reviews
19 helpful votes
Reviewed 4 days ago
NEW
via mobile

If you are the kind of person(westerner) whof likes working in Japan or enjoys their culture of courtesy. Growing up partly in Canada a country of friendly folks who do take a bit of pride in their ability to be polite. Japan is the level up the airline even when faced obnoxious abusive beligerante and wrong customers they remain professional...

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International Premium Economy London - Tokyo

Helpful?
1 Thank Crwechief
Ho Chi Minh City, Vietnam
Level 5 Contributor
44 reviews
15 helpful votes
Reviewed 4 days ago
NEW

Cabin crews were very patient and helpful, would come and check if we need any assistance with our child. Food and beverage was wonderful.

North Asia Business Class Tokyo - Kaohsiung
Helpful?
1 Thank wendy k
Tuggeranong, Australia
Level 6 Contributor
923 reviews
934 helpful votes
Reviewed 4 days ago
NEW

This flight was in a smaller Dreamliner which had 38 Business seats. There’s nothing wrong with the sky suites but what was evident today was that there’s not enough rest rooms for business passengers in this configuration. Instead of the usual 3, there was only 2. It was disappointing as the lack for need to queue for restrooms is the...

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International Business Class Tokyo - Sydney

Helpful?
1 Thank TheDoor_isopen
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Phoenix, Arizona
Level 4 Contributor
34 reviews
6 helpful votes
Reviewed 4 days ago
NEW

This was my first long haul flight and it was a great experience. They made sitting on a plane for almost 11 hours as comfortable as possible. There was a decent amount of leg room, a foot rest, and great in-flight entertainment. The food was beautifully presented and delicious. My husband had to have the low salt meal, which was...

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International Economy San Diego - Tokyo

Helpful?
1 Thank mstash2018
Jakarta, Indonesia
Level 5 Contributor
74 reviews
16 helpful votes
Reviewed 4 days ago
NEW

One of the best airlines in the world and I have traveled for over 35 years. Even if you are seated in economy, you are treated like a guest. From the moment you check in until you get off the plane, you matter to JAL.

Southeast Asia Economy Tokyo - Jakarta
Helpful?
1 Thank Tex1358
See travel tips for airlines
“Book earlier since the number of the seats is small. I couldn’t book the outward ticket from Tokyo to London.”
mocomoco5067, 22 Jun 2018 | Read review
“Relax and prepare for a relaxing time with good food to consume”
201gibby, 21 Jun 2018 | Read review
“Choose the flights with 3/4 restrooms in business. 2 is not enough.”
TheDoor_isopen, 20 Jun 2018 | Read review
“order baby or toddlers meal - my girl actually ate and finished the flight meals without hassle. I guess the food was good.”
CarliePoon, 19 Jun 2018 | Read review
“Just relax and enjoy the flight and service and get used to be attended to by a very polite and courteous nation of people.”
lidiar323, 19 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Japan Airlines (JAL)
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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