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Iberia

22,902 reviews
Headquarters: Martínez Villergas 49, Madrid Spain 28027
Overview
3.022,902 reviews
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About Iberia

Airline Alliance

oneworld
Headquarters: Martínez Villergas 49, Madrid Spain 28027

Airline Summary

The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.
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22902Reviews
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Justin W wrote a review Yesterday
1 contribution
Rio de Janeiro - Madrid
International
I recently flew from Rio to Madrid, check-in went smoothly, gate staff were efficient. That's when it went downhill. Stepped onto the aircraft and the staff were busy chatting to themselves, ignoring passengers. People were on the wrong side of the plane when boarding and had to double back causing chaos. Staff still chatting with themselves. Worst seats I have ever experienced, have to move and switch butt cheeks so you can feel it again, this meant sleeping was out. I was sat in a middle row seat and was expecting a flight attendant to come around with water or juice every hour, like most other long-haul airline flights, but nope. I got up and walked to the end of the aircraft (I was seat 23G) where I found the flight attendant watching Top Gun on her tablet. She was very annoyed at the fact I asked for water. Just wanted to throw it at her. Expect to pay for eye mask and earplugs as well, $7. On the positive side, food was reasonable and inflight entertainment was vast and varied. Bring your own wired headphones though, provided ones are like two tin cans connected with a piece of string. I find myself questioning whether I want to stay affiliated with BA now, would hate to find myself code-sharing with Iberia again.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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yanick m wrote a review Yesterday
Knokke-Heist, Belgium35 contributions8 helpful votes
Brussels - Santiago de Compostela
Europe
Very good company, reol good service and punctual. Unfortunately there is no direct flight from Brussels to Santiago, so there is a stop-over in Madrid. Direct flight would be a lot better, of course, but the transfer in Madrid went without any problems
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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handyspanner wrote a review Yesterday
London, United Kingdom573 contributions242 helpful votes
Madrid - Lima
International
Crew were friendly and helpful; Business Class seat was comfortable albeit a little dirty and could have been cleaned better. IFE was good with a great choice of films, music and entertainment. Food and beverage were reasonable, not top of the class, however, adequate. Overall. a comfortable flight with amiable crew that departed late but arrived ahead of time. Iberia baggage people were no help assisting me with my delayed bags, they kept kicking it back to BA. They were useless!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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carrie p wrote a review Yesterday
2 contributions
Lisbon - San Francisco
International
Worst flight of my life. Poorly executed check-in, uncomfortable seats, rude flight attendance, seats that recline way too far putting lady in front of me in my lap, not enough food or beverage for 14 hour flight, filthy bathroom from the time we first boarded plane, very slow getting people on and off plane. I wouldn’t fly them again even if ticket was free
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Flyer24051116819 wrote a review 18 Apr
1 contribution
Bologna - Jerez De La Frontera
Europe
My original flight was from Bologna to Jerez, with a stopover in Madrid. But the first flight got cancelled, meaning I had lost my second flight. At first, the italian Iberia operator I was connected with said he couldn't do anything, so I should've talked with the operators in the airport of Bologna. But guess what? Contacting the spanish Iberia operator I found out there was something it could be done. Nonetheless, instead of helping me, the operator tried to force me into a 3 flights - 2 stopovers, the second of which should've been an entire night without a hotel at Madrid ariport. They didn't even try to ask if I was ok with that, they tried to trick me into believe that "I agreed with the changes". This is unacceptable. This is not an honest company. I understand that there were other people in my same situation, still,this is not excusable. And eventually, I changed my departing airport to Milano Malpensa because there weren't other flights from Bologna, but Iberia didn't even agreed on paying for my hotel, which I found on my own in any case, so congrats to me for carrying out their fricking job. Ah, yes, they searched for and paid for the hotel of the people who were on the same flight and had had the fortune to found other flights from Bologna the next day.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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The staff asked us to buy extra luggage
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carrie p wrote a tip Yesterday
"Book a different carrier"
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IAN S wrote a tip 18 Apr
"Don’t fly with this airline"
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Rich S wrote a tip 18 Apr
"Don’t fly this airline "
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Sandra B wrote a tip 16 Apr
"Book another airline"
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James L wrote a tip 15 Apr
"DONT FLY IBERIA OR LEVEL! "
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