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Iberia


11,439 reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain 011 34 901 11 15 00 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,439 Reviews from our TripAdvisor Community

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11,439 reviews from our community

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Showing 2,554: English reviews
Haifa, Israel
Level 2 Contributor
5 reviews
Reviewed today
NEW

the cabin is well equipped and comfortable. The food and drink selection was so so. The entertainment was good.

International Business Class Madrid - Los Angeles
Helpful?
Thank Avi W
Level 3 Contributor
21 reviews
1 helpful vote
Reviewed today
NEW

Philadelphia to Madrid was on American airline. The VIP lounge in Madrid serves Iberia and /American and possibly more. The VIP lounge was huge and impersonal. Snacks were good, and front desk service excellent. The flight Madrid to Rome was about 2 hours. Iberia is fine however not as good as American Airling

Europe Business Class Madrid - Rome
Helpful?
Thank Page G
Chicago
Level 3 Contributor
17 reviews
27 helpful votes
Reviewed today
NEW

I've previously provided my experience with Iberia so I won't get into the details just wanted to update this page that I submitted a complaint to Iberia a year ago 7/2017 and just this morning 7/18 have now received a response - an entire year later - that goes to show you how horrible this airline truly is. Dear Customer,...

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International Economy Chicago - Barcelona

Helpful?
Thank gvf
Level 5 Contributor
47 reviews
9 helpful votes
Reviewed yesterday
NEW
via mobile

I travelled to Madrid for a short holiday and enjoyed the flight from Buenos Aires to Madrid and also the flight back from Madrid. Check in at the airports in both countries was organized and I was able to book my seat online in advance to make things even easier. Flight schedules were respected and luggage was quick coming out...

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International Economy Buenos Aires - Madrid

Helpful?
Thank Cristian H
Paignton, United Kingdom
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

My son flew from Heathrow to Jerez via Madrid on Thursday 12th July . This was for a friends wedding on Saturday. All went well until baggage claim where his suitcase was missing. He was told to go to his hotel and they would contact him. What follows is what only can be described as the worst customer service ever....

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Europe Economy London - Jerez De La Frontera

Helpful?
Thank judithjam101
Reykjavik, Iceland
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW

After an otherwise wonderful holiday we arrived at Madrid airport. Their check in computers jumped to Spanish completely randomly, causing you to start all over again, until it completely crashed. There was no help to get from the Iberia staff on location and the solution was to check in manually. While waiting in line, the barriers were changed two times...

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Europe Economy Madrid - Reykjavik

Helpful?
Thank Asgeir81
Flagstaff, Arizona, United States
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed 2 days ago
NEW

This plane was retrofitted, adding a 4th seat to the middle section that was previously 3-seat rows. I was in the middle of the row, and could barely move the entire 9 hours in flight. I spilled my wine when I moved just a bit to adjust my position. There were screens with a good movie selection, which is why...

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International Economy Phoenix - London

Helpful?
Thank Michele R
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Iberia recently lost our luggage flying from Madrid, their hub, to JFK. The baggage was supposed to be delivered within 24 hours but it has now been over a week. Not only have we been told they have no idea where our luggage is, but the customer service has been terrible. They are offering no help in locating our things...

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International Economy Madrid - New York City

Helpful?
Thank Odub79
Cabo San Lucas, Mexico
2 reviews
Reviewed 3 days ago
NEW

I checked online to pay for any baggage fees I may have concerning my flight. After 2 of us looking for 2 hours, we gave up. When we got to the counter and checked in, we then found out the bad news! 70 euro for 2 pieces of checked baggage. Wow thats the very most I have paid in the...

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Domestic Economy Vigo - Madrid

Helpful?
Thank Captain654
Oxford, United Kingdom
Level 6 Contributor
162 reviews
64 helpful votes
Reviewed 3 days ago
NEW

On both the outbound and return leg, I found Iberia to be seemingly incapable of leaving the gate on time. The airline processes regarding aircraft turnarounds and connections are pretty woeful. Saving that is the customer facing staff, who by and large were very professional and helpful. The food and drink on the flight were extras and priced way above...

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Europe Economy London - Granada

Helpful?
Thank lenpan
See travel tips for airlines
“You get better service if you ask for it”
328aviw, 16 Jul 2018 | Read review
“It was fine as a connecting flight Madrid to Rome.”
6pageg, 16 Jul 2018 | Read review
“Do not use this airline.”
gvf, 16 Jul 2018 | Read review
“If planning on having a connection, give yourself plenty of time (particularly if that is to be in Madrid airport)”
lenpan, 13 Jul 2018 | Read review
“Check-in early; I recommed 4 hours.”
Cyreese, 12 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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