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Iberia


11,099 reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain +34-901-111-500 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,099 Reviews from our TripAdvisor Community

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11,099 reviews from our community

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Showing 2,441: English reviews
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

My husband and I took a fly from Zurich to Miami with a layover in Madrid, we arrived to the airport very early and they asked us if we could fly non-stop from Zurich to Miami with Swiss air since the fly was oversold, at the end the fly was not full and we flew in Iberia, the Iberia supervisor...

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International Economy Zurich - Miami

Helpful?
Thank Maria Elena H
Sydney, Australia
Level 4 Contributor
38 reviews
5 helpful votes
Reviewed yesterday
NEW

Staff had all their baggage in overhead lockers above us so we had to use locker a few seats down. when plane landed and was still taxiing, passengers behind us got up and took down their luggage and blocked the aisle. Despite the opening of overhead lockers whilst plane moving, which could have endangered other passengers, crew ignored. Also, we...

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Europe Business Class Madrid - Stockholm

Helpful?
Thank Ann B
Cajarc, France
Level 3 Contributor
10 reviews
5 helpful votes
Reviewed yesterday
NEW

Flew on Iberia in December from Havana to Madrid in Business class. The lounge at Havana Airport could do with upgrading and Iberia should ensure that standards are satisfactory instead of blocked, dirty and out of service toilets. The real revelation was boarding an overnight flight to discover that the blankets had been used on the outward leg and simply...

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International Havana - Madrid

Helpful?
Thank Roger B
Los Gatos, California
2 reviews
Reviewed 2 days ago
NEW

Iberia changed planes and moved us from row 8 to row 60 saying they were the same! Not in my book! Also, be aware that every aisle seat along the outside rows has a metal box under it and you cannot stow your bag!

International Economy San Francisco - Madrid
Helpful?
Thank thepinetreecabin
1 review
Reviewed 2 days ago
NEW
via mobile

Horrible customer service, gate agents are not aware of which agents are for ticketing change vs check-in.

International Business Class New York City - Barcelona
Helpful?
Thank Javis B
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW
via mobile

Iberia time is spot on all throughout. Right on time. Vigo Airport is small, but clean and has a small cafeteria that allows you to have breakfast or lunch. Iberia has a few counters and the security checks is small, effective and fast. In Vito you will board a bus on the gate that will take you to the jet,...

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Domestic Economy Vigo - Malaga

Helpful?
Thank Edward A
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

I just can say that this was one of the cleanest and best aircraft I have recently traveled. Very educated inboard personnel, very polite and always asking if we needed something. I have not ordered food that is why I cannot rate this flight as a 5 star one because i do not know if the quality of the food...

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Europe Economy Lisbon - Madrid

Helpful?
Thank Diogo P
Barcelona, Spain
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Nowadays most of us are used to travel in low cost airlines. And normally that means, lack of service, delays, narrow seats, etc... But in January, and thanks to my airmiles Iv got the opportunity to fly from Barcelona to JFK in Iberia Business Class. And as I said is not the same....

International Business Class Barcelona - New York City
Helpful?
Thank jfcjfc2018
1 review
Reviewed 3 days ago
NEW

This was our first time taking this airline. Great price for the trip. Smooth take off and landing. The biggest disappointment is the lack of snacks and beverages. Flight was 8.5 hrs long from Barcelona to Boston. Attendants did not offer complimentary beverages and snacks considering the length of flight. At least offer water, coffee, or juice to people to...

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International Economy Barcelona - Boston

Helpful?
Thank Les C
Boca
Level 5 Contributor
78 reviews
44 helpful votes
Reviewed 3 days ago
NEW
via mobile

I trained to give this airline a second chance but it failed miserably yet again. Their level of service is pathetic. They do not have individual air vents at the seats and keep there cabin extremely warm. This is second time this has happened and the attendants are not nice. DO NOT FLY THIS AIRLINE there many other options like...

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International Business Class Madrid - Miami

Helpful?
1 Thank Troll8773
See travel tips for airlines
“Avoid it !”
SusanitaLyon, 20 Jun 2018 | Read review
“Don't bring any luggage with you”
MarcelaG468, 18 Jun 2018 | Read review
“Give yourself plenty of time particularly at Madrid Barajas airport.”
nonamenonsense, 16 Jun 2018 | Read review
“At Madrid airport there are water fountains with bottle filling option, take some empty bottles to refill after security.”
Deanajapan2017, 15 Jun 2018 | Read review
“book it in advance”
jane5505, 15 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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