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Iberia


7,280 Reviews
Headquarters: Martinez Villergas 49, 28027 Madrid Spain +34-901-111-500 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,280 Reviews from our TripAdvisor Community

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7,280 reviews from our community

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Showing 1,411: English reviews
Level 6 Contributor
64 reviews
11 helpful votes
Reviewed yesterday
NEW

Compared with other airline business Class services such as Air France or Qatar Airlines, I should say that Iberia is no more than average. I find the entertainment poor and the meals selection should improve. However they offer very good choices of wines and liquors. The layout of the seat with its control panel, screen, and space to store personal...

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International Business Class Buenos Aires - Venice

Helpful?
Thank JCA10000
Colleyville
Level 3 Contributor
21 reviews
5 helpful votes
Reviewed yesterday
NEW

A great experience. Business class seats were very comfortable, and the lie flat feature made sleeping easy. The service was impeccable and the crew very friendly.

International Business Class Chicago - Madrid
Helpful?
Thank jjo96
London, United Kingdom
Level 3 Contributor
10 reviews
Reviewed 3 days ago
NEW

Although operated by Qatar the flight from MAD to LHR was comfortable enjoyable and really really nice

Europe Economy Madrid - London
Helpful?
Thank Jack S
Milan, Italy
Level 4 Contributor
23 reviews
6 helpful votes
Reviewed 4 days ago
NEW

Very disppointed with my first experience with Iberia, Madrid to Milan Linate. Could not check in online, for the system did not recognized my BA partner membership number. Nor could I leave the space blank. No answer from an email I sent to the Avios care center. Points were eventually added at desk. Seat 29D was very tight and the...

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Europe Economy Madrid - Milan

Helpful?
Thank Fontana-Artista
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

I will never fly with Iberia again. Our luggage was lost between Madrid airport and Casablanca, and it took Iberia FOUR DAYS to get it back to us (a significant amount of time on a 7 day holiday). We rang countless different numbers, with not one person being able to help. "This isn't our department, ring this number instead"... Even...

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International Economy London - Casablanca

Helpful?
Thank Rachel G
1 review
Reviewed 5 days ago
NEW

Just a bit of constructive feedback on your performance last month hombres. You did your best so you should all hold your heads high, this is simply one gringos take on the situation. My flight started great, Pamplona to Barcelona, I had a belly full of tapas and a head full of cervezas. My regular excitement of watching the baggage...

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Domestic Economy Pamplona - Barcelona

Helpful?
Thank Andrew T
1 review
Reviewed 6 days ago
NEW
via mobile

Staff unfriendly and no food or drinks, told us that they would be with us in 5 minutes after 1 hour we were told snacks are sold out and that was on the short flight same on the long flight. Rather pay 100 more and get better service. Flight was not cheap 650 with stopover

International Economy Frankfurt - Johannesburg
Helpful?
Thank Jens H
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago

Very poor service on board, flight attendants are rude and unwilling to help. Please do not bother to push the call button, no one will show up.

International Economy Alicante - New York City
Helpful?
1 Thank Carlo P
Seattle, WA
Level 4 Contributor
41 reviews
6 helpful votes
Reviewed 1 week ago

In short, Iberia promised to reimburse us 50 euro a day per missing bag while they recovered our bags. When I followed all of their directions perfectly, and resubmitted for reimbursement, I received approximately 1/3 of what I was owed. Iberia will not return my queries as to why. They simply generically deny the claim. The story: At the gate...

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International Economy Milan - Boston

Helpful?
1 Thank Jonathan C
Coral Gables, Florida
2 reviews
1 helpful vote
Reviewed 1 week ago

Downgraded from Business to Coach, I was never reimbursed. I paid for a business seat in a 9 HOURS flight well in advance. This is outrageous enough, but if you add that they never reimbursed me... It's a rip off, as simple as that.

International Business Class Madrid - Miami
Helpful?
1 Thank leoaranguibel
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See travel tips for airlines
“No comment”
Fontana-Artista, 18 Sep 2017 | Read review
“Change airline”
carlop188, 15 Sep 2017 | Read review
“Do not travel with this airline.”
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“Do not use this airline. Book with anyone else but Iberia Airline.”
renel383, 13 Sep 2017 | Read review
“Be more specific about meal preferences. It is assumed that all vegetarians eat eggs.”
ushmitah, 11 Sep 2017 | Read review
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About Iberia
The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.

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