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Hawaiian Airlines


5,803 reviews
Headquarters: 3375 Koapaka Street, Honolulu, Oahu, HI 96819 +1 800-367-5320 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,803 Reviews from our TripAdvisor Community

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5,803 reviews from our community

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Showing 5,127: English reviews
Scottsdale, Arizona
Level 5 Contributor
55 reviews
18 helpful votes
Reviewed yesterday
NEW

There was a huge time gap between the first time I flew with HA and my most recent trip (Sept. 2018). Since I don't have deep enough pockets to fly first class, I always fly coach. My first trip with HA was in the late 70's to Hawaii, and it was the best flying experience I'd ever had. The flight...

Date of travel: September 2018
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Domestic Economy Phoenix - Maui

Helpful?
1 Thank mndieringer
Regina, Canada
Level 5 Contributor
54 reviews
11 helpful votes
Reviewed yesterday
NEW
via mobile

This is one of the best airlines I have ever used. Friendly, great service, even a meal! Excellent cabin service. They are proud of their airline!

Date of travel: February 2019
Domestic Economy Maui - Phoenix
Helpful?
Thank Paula R
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

Hawaiian Airlines has always been our choice for flights to Hawaii. We are treated well, the planes are usually clean and the service is always pleasant. Ad we both have our own TV's to watch movies or TV programs. There are plenty of free shows to watch so you don't have to pay unless you want to watch the pay...

Date of travel: February 2019
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Domestic Business Class Sacramento - Kailua-Kona

Helpful?
Thank melscabin
Selden, New York
Level 5 Contributor
81 reviews
15 helpful votes
Reviewed 2 days ago
NEW

Hawaiian Airlines Direct Flight from JFK to Honolulu is the way to go to Hawaii. You get 2 meals a glass of wine and great service that makes you feel you are in Hawaii when you take off.

Date of travel: December 2018
Domestic Economy New York City - Honolulu
Helpful?
Thank 731kennethf
Fairhaven, Massachusetts
Level 3 Contributor
18 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

Flew Hawaiian Airlines direct from Kauai to Oakland and had a great flight. Hawaiin still serves a hot time specific meal and for dinner they served a quality Chicken Pesto sandwich. As consumers we deserve more than peanuts and pretzels and Hawaiin Airlines delivers.

Date of travel: February 2019
Domestic Economy Lihue - Oakland
Helpful?
Thank mflemaire
Los Angeles, California
Level 6 Contributor
90 reviews
34 helpful votes
Reviewed 2 days ago
NEW

I would have given the flight number but the trip involved delayed, cancelled and rerouted flights. The first delay came via text about a four hour delay the next day. The flight was to have been at 10 AM. It was to be delayed until 2PM. Okay - things happen. We were not happy but...At midnight, I happened to be...

Date of travel: February 2019
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Domestic Economy Los Angeles - Honolulu

Helpful?
Thank NelloDas
Long Island, New York
Level 6 Contributor
184 reviews
49 helpful votes
Reviewed 2 days ago
NEW

I had a terrible cold and was offered a warm drink by our flight attendant, Robin (I think that was her name). Well, for eleven hours every time my mug was empty, Robin refilled it. She was also so attentive to others, making sure we were comfortable and satisfied. It was a smooth and very pleasant flight. My cold is...

Date of travel: February 2019
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Domestic First Class New York City - Honolulu

Helpful?
Thank SharonN108
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Great flight and the complementary island juices are to die for. Super nice flight crew too!! I can't wait to be back in HI just to fly Hawaiian Airlines

Date of travel: December 2018
Domestic Economy Honolulu - Lihue
Helpful?
Thank Daniel P
Hartsdale, New York
Level 6 Contributor
365 reviews
134 helpful votes
Reviewed 2 days ago
NEW

Flew round trip non-stop flights both coming and going in February. I used Hawaiian many other times in the past, and although on this flight I didn't have the extra comfort seats, it was still a very nice flight. Hawaiian Air is one of the few airlines that offer free meals on all of the flights, and they were good....

Date of travel: February 2019
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Domestic Economy New York City - Honolulu

Helpful?
1 Thank NealF52
Ewa Beach, Hawaii
Level 3 Contributor
10 reviews
4 helpful votes
Reviewed 2 days ago
NEW

Nowadays, when we fly economy we have limited airplane space, we pay for luggage, and have tons of restrictions from the moment we get to the airport. It is nice to sit down in an airplane where the flight attendant has empathy for you. That what you can find flying Hawaiian. Great people and also the only airline that still...

Date of travel: January 2019
More 
Domestic Economy Honolulu - Los Angeles

Helpful?
1 Thank Nydia S
See travel tips for airlines
“Be organized when you travel and relax”
melscabin, 22 Feb 2019 | Read review
“See above.”
NelloDas, 21 Feb 2019 | Read review
“Smiling flight attendants”
midorin672, 20 Feb 2019 | Read review
“Fly to LA and then take direct flight to Maui.”
andrewh643103, 19 Feb 2019 | Read review
“Purchase extra leg room, download the app to watch the entertainment, bring your own food and drinks.”
Hijinx1, 19 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About Hawaiian Airlines
As the largest carrier based in Hawaii, Hawaiian Airlines (HA) serves about 25 destinations within the state, elsewhere in the United States, and in Australia, China, Japan, New Zealand, South Korea and the South Pacific. The airline's fleet includes aircraft with two-cabin configuration (First Class and Business Class). It also operates a regional subsidiary, ʻOhana by Hawaiian, that flies planes configured with only an Economy Class cabin. Hawaiian Airlines operates two hubs: Honolulu International Airport (HNL) and Kahului Airport (OGG).
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