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GOL Airlines


10,289 Reviews
Headquarters: Praca Comandante Lineu Gomes s/n Portaria 3 - Prédio 3, Sao Paulo, State of Sao Paulo 04626-900 Brazil +55-0300-115-2121 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,289 Reviews from our TripAdvisor Community

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10,289 reviews from our community

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Showing 240: English reviews
St. Albert
Level 4 Contributor
39 reviews
52 helpful votes
Reviewed yesterday
NEW
via mobile

I have spent all week in montevideo trying to get GOL to confirm that I can check bags all the way to Kelowna and to acknowledge that I can change planes in Sao Paulo without a Brasil Visa. I might as well talk to the table. Now I try to check in (flights were booked via Air Canada and paid...

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South America Premium Economy Montevideo - Sao Paulo

Helpful?
Thank PaulAlberta
Zurich, Switzerland
Level 6 Contributor
852 reviews
454 helpful votes
Reviewed 2 days ago
NEW

Booking the GOL flight on internet was easy. Instead of a Business Class there was a Premium Economy, which is hardly different to a Business Class on shorter flights in Europe: separate counter for check-in, access to a lounge, and on the plane the middle seat in a row of three kept free. Worried that time for the transfer might...

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South America Premium Economy Sao Paulo - Asuncion

Helpful?
Thank saronic
Rio de Janeiro, RJ
Level 6 Contributor
799 reviews
346 helpful votes
Reviewed 1 week ago via mobile

Gol has been clearly improving in recent times. Perhaps due to its international market to Americas, it has been respecting schedules with small delays aat most, friendlier and more efficient crews, new planes and better food. It almost reminds me of the old Varig. Keep improving. The customers will be pleased!

Domestic Economy Rio de Janeiro - Curitiba
Helpful?
Thank carlosmp
Calgary, Canada
Level 6 Contributor
525 reviews
148 helpful votes
Reviewed 1 week ago

First time with this airline. Easy check in process with a nice staff. The flight arrived on time with no issues or drama. Baggage arrived as well. A good travel day.

Domestic Economy Rio de Janeiro - Sao Paulo
Helpful?
Thank CNDTravel
2 reviews
Reviewed 1 week ago

My wife and I took some vacations to Floripa from Rio,as we arrived at the airport (early) it was a total chaos, we saw a huge check in line. When we got to the counter the airline staff told us that we need to pay for the luggage, if we buy it from the machine it would cost R$30, but...

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Domestic Economy Florianopolis - Rio de Janeiro

Helpful?
Thank Adrian A
Sao Paulo, SP
Level 4 Contributor
40 reviews
9 helpful votes
Reviewed 1 week ago

Flight departed on time and arrived 10 minutes ahead of schedule. Seats were reasonably comfortable and service was alright, although nothing to brag about. Airline did just what Airlines are meant to do: take you from point A to point B. No charm, no glamour, just a transport. Aren't all Airlines like this, nowadays?

South America Economy Sao Paulo - Santiago
Helpful?
Thank Wilson C
Melbourne, Australia
Level 5 Contributor
67 reviews
12 helpful votes
Reviewed 2 weeks ago

The ground staff was unable to communicate in English only Portuguese which was not what you would expect. The flight service charge for everything extra but the plane was clean.

Domestic Economy Rio de Janeiro - Manaus
Helpful?
Thank Darryl L
Mogi das Cruzes, SP
Level 6 Contributor
121 reviews
36 helpful votes
Reviewed 2 weeks ago

I like very much Gol airline. The fidelity program is the best one on my opinion. It is the first one I look for flights as I normaly use its lounge in GRU. Very confortable one.

Domestic Economy Sao Paulo - Belo Horizonte
Helpful?
Thank BetoBianchi
Gouda, The Netherlands
Level 5 Contributor
62 reviews
17 helpful votes
Reviewed 2 weeks ago

Gol had changed the time of the flight but didn’t care to tell the clients about it, even if they had my phone and email address. To arrive in the airport and find out that all your plans were messed up because of a delay that they knew days before is unacceptable. The crew on board was very nice, but...

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Domestic Economy Rio de Janeiro - Natal

Helpful?
Thank Piccirillo68
Bucharest, Romania
Level 6 Contributor
116 reviews
29 helpful votes
Reviewed 2 weeks ago

Nothing negative, nothing positive. Just average. Maybe the boarding procedure is a bit crazy... They call you once to the gate, check your documents, then thay send you back to the waiting room. After 30min, they call you again, this time for the real baording.

South America Economy Sao Paulo - Buenos Aires
Helpful?
Thank Caius B
See travel tips for airlines
“Try to do everything online in advance to avoid long line at the airport.”
S3302WPadriana, 8 Dec 2017 | Read review
“Control everything about your flight as many times as you can to avoid disappointment”
Piccirillo68, 4 Dec 2017 | Read review
“Don't know if my experience is biased by my frequent flyer (top) ranking...”
heribap, 4 Dec 2017 | Read review
“pay more RS50,00 so you can have more legroom.”
12em_liab, 3 Dec 2017 | Read review
“don expect too much for internal flights”
98michelt, 3 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About GOL Airlines
Gol Transportes Aéreos (G3) is the second largest airline in Brazil. Based in São Paulo, Gol flies to 75 domestic and international destinations across South America, the Caribbean and North America. The airline has hubs at São Paulo–Congonhas Airport (CGH), Rio de Janeiro-Galeão International Airport (GIG) and Brasília International Airport (BSB). Gol's fleet of planes are configured with two cabins: Premium Economy Class (known as Comfort Class) and Economy Class. The airline has codeshare arrangements with Aerolíneas Argentinas and Delta Air Lines.

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