Garuda Indonesia

Headquarters: Soekamo-Hatta International Airport, Cengkareng, Jakarta Indonesia 19120

0011 62 804 180 7807

Website

4.08,171 reviews

Travellers' Choice 2020 Winner

Travellers' Choice 2019 Winner

Travellers' Choice 2018 Winner

Travellers' Choice 2017 Winner

Legroom

Seat comfort

In-flight entertainment (WiFi, TV, films)

Onboard Experience

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and beverage

About Garuda Indonesia

Airline Alliance

SkyTeam

Airline Summary

Garuda Indonesia (GA) is Indonesia's flag carrier and a member of the SkyTeam alliance. The airline operates non-stop flights to about 40 domestic destinations and 20 international destinations in 13 countries across Asia, Oceania, the Middle East and Europe. Its fleet include some configured with just Economy Class seating. Other aircraft feature two-cabin configurations (Executive Class, which is Garuda's Business Class product, and Economy Class) and three-cabin configurations (First Class, Executive Class and Economy Class). The airline has hubs at Soekarno–Hatta International Airport (CGK) near Jakarta and Ngurah Rai International Airport (DPS) in Southern Bali.

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John S wrote a review 8 Dec

REGO PARK6 contributions32 helpful votes

Jakarta - Doha

International

One of the best airlines I've taken and I travel a lot

Attentive crews, excellent meals, clean bathroom, ontime flights, onboard entertainment could be improved but still ok. I could sleep well during the flight unlike many other airlines. Highly recommended

Date of travel: October 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

Andre_Madlich wrote a review 8 Dec

Jakarta, Indonesia1 contribution

Jakarta - Banjarmasin

Domestic

Bad Attitude Flight Attendant

I am writing to express my dissatisfaction with the experience I had on flight GA536 from Jakarta to Banjarmasin on December 2, 2024, at 18:15, where my seat was 37C. During the meal service, I was surprised to find that the only available option was a fish-based dish. Unfortunately, I have a health condition that causes me to be allergic to fish products. When I informed the flight attendant about my allergy and explained that I could not eat the fish dish, her response was rather curt: "Did you make a special request?" She then walked away without offering any alternative or providing any assistance, leaving me without any meal. It is very disappointing to experience such poor service, especially from an airline that promotes itself as a 5-star carrier. The lack of consideration and professionalism in handling my dietary restriction felt more akin to the service you might expect from a low-cost carrier, rather than a premium airline. I hope Garuda Indonesia will take this feedback seriously and improve the service quality to match the expectations of its passengers.…

Date of travel: December 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

창준 손 wrote a review Nov 2024

1 contribution1 helpful vote

Denpasar - Melbourne

International

A bad experience on GA airline.

I am going to tell about my bad experience. My journey on flight from Bali to Melbourne on GA 718 was a bad experience for me, my seat was 12D . It was 19th Nov. I was traveling economy class and when I needed to use the toilet the food trolley was blocking the way and the stewardess told me to use the premium class toilet nearby, when I went through to use it a steward there was very rude and blocked me and pushed me back to use economy class. He chased me like chasing a dog. I was very embarrassed and I wouldn't like to go to the economy class toilet. Finally I went to the economy class toilet after the food trolley has gone. I gave up because of the steward rude pushing me. Th steward's name is Adit (?) I have travelled much around the world to go tramping and no problems with stewards or stewardesses. This occasion spoiled my travel and I wish to protest. I saw a lady in the row in front of me who went several times to use the premium toilet without any comment from the steward there -- very different treatment from mine. The steward should be advised to treat all passengers politely and not embarrass them. Except this happening I liked your services on the GA airline. Foods was good and stewardesses were very polite and every things were ok. I hope this occasion is an one- off happening.…

Date of travel: November 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

1 Helpful vote

Helpful

Sophie J wrote a review Nov 2024

1 contribution1 helpful vote

Lombok - Jakarta

Domestic

Avoid at all costs. Rude staff.

Avoid airline at all costs. We booked with them and it was then delayed. We missed our connecting flight and the staff couldn’t care less. Most airlines rebook you for free. Not this airline. I would really avoid.

Date of travel: November 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

1 Helpful vote

Helpful

Paul S wrote a review Nov 2024

Cala en Porter, Spain1269 contributions513 helpful votes

Doha - Jakarta

International

Stuck in the 1990’s - Aircraft & Service

Thru no choice our Qatar flight onwards from Doha to Jakarta left as our connecting flight as we had a 4 hour delay from Cairo and was put on the codeshare of QR to Garuda being the next available with seat space Our 777 aircraft in economy was a sheer shock on entering the cabin of this tired old “ bird “ outdated , dirty and cramped with tiny inflight screens plus the food , staff & service was not great - 2 cold meals well were hot once but time we got them we sent them back and toilets were so old the soap dispenser was broken and the smell of urine was vile - did tel the crew but hit a half hearted smile and okay Could not wait to get off If anyone from Garuda reads this review please update your food service and buy some new planes ✈️…

Date of travel: November 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Helpful

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