We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Garuda Indonesia


4,231 Reviews
Headquarters: Soekamo-Hatta International Airport Cengkareng, Jakarta 19120 Indonesia +62-0-804-1-807-807 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

4,231 Reviews from our TripAdvisor Community

Write a Review

4,231 reviews from our community

Filter reviews by popular destinations:
All reviews Jakarta Denpasar Surabaya Sydney Singapore Amsterdam Perth Melbourne Yogyakarta Balikpapan Lombok Makassar London Tokyo Medan
Traveller rating
Cabin
  • (1,802)
  • (0)
  • (418)
  • (13)
Route
  • (1,110)
  • (423)
  • (382)
  • (237)
  • (76)
  • More
Language
  • More
Showing 2,234: English reviews
Kudus, Indonesia
Level 6 Contributor
97 reviews
30 helpful votes
Reviewed 2 days ago
NEW

I think this is my first GA235 flight. As departure 1000am, was rarely flight use for business purposes. Commonly used was first flight in the morning, to chase morning meeting in Jakarta. Anyway, this flight was commonly used for connecting flight or personal purpose reaching Jakarta.

Domestic Economy Semarang - Jakarta
Helpful?
Thank ChristianTriS
Kudus, Indonesia
Level 6 Contributor
97 reviews
30 helpful votes
Reviewed 2 days ago
NEW

My second flight of GA834, food was good as before. This is one of several flight a day from CGK to SIN. Mostly 738 aircraft and become my another CGK-SIN flight experience

Southeast Asia Economy Jakarta - Singapore
Helpful?
Thank ChristianTriS
Semarang, Indonesia
Level 2 Contributor
6 reviews
7 helpful votes
Reviewed 3 days ago
NEW

I was traveling to Bangkok with Garuda Indonesia flight GA866. I arrived too early to avoid the traffic jam. After reaching the airport, I went to the check in counter and drop my baggage there. The staff was very nice and friendly. I even requested for sitting in window seat and she was agreed. Later, I was waiting my flight...

More 
Domestic Economy Jakarta - Semarang

Helpful?
Thank ilhamakbar23
Tokyo, Japan
Level 3 Contributor
17 reviews
1 helpful vote
Reviewed 3 days ago
NEW

My 1st choice is always Garuda. I have flied with Garuda, Singapore Air, Air Asia, Air New Zealand, Korean Air, ANA, JAL, Avianca, Hawaian, China Airlines, Batik Air, Citilink, Lion, Air France, KLM, Latam, Emirates, Etihad. I would say, my preference will still be Garuda because of the excellent hospitality, great food, good baggage allowance, easy check in process, and...

More 
North Asia Economy Jakarta - Tokyo

Helpful?
Thank TravediaID
Jodron Springs
Level 5 Contributor
45 reviews
10 helpful votes
Reviewed 3 days ago
NEW
via mobile

Second time flying with Garuda. Flight from Syd to Denpasar in business class was good. Fully flat bed, heaps of leg room, seat was comfortable. Staff were polite and friendly. Great service and meals were good too! Prior to our flight we had access to the sky team lounge in both Sydney and Denpasar. Sydney had a good layout with...

More 
International Business Class Sydney - Denpasar

Helpful?
Thank Jaseyjase
Burlington, Canada
Level 5 Contributor
50 reviews
10 helpful votes
Reviewed 3 days ago
NEW

I am amazed by the care, attention, cleanliness, food, airplane and most of all the toilettes Great service and great times!!

Asia Economy Denpasar - Hong Kong
Helpful?
Thank 618gabrielah
Bournemouth, United Kingdom
Level 3 Contributor
20 reviews
4 helpful votes
Reviewed 3 days ago
NEW

All you ask from an airline, comfortable economy class, reasonable food, punctual and the bags turned up!

International Economy London - Denpasar
Helpful?
Thank jipper51
Melbourne, Victoria, Australia
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed 4 days ago
NEW

Second time i have flown with Garuda and would again.... flight , service and food great ....flight was late leaving Melbourne but it was Christmas eve was on time for return flight .... flight attendants very polite

International Economy Melbourne - Denpasar
Helpful?
Thank Karyn S
London, United Kingdom
Level 4 Contributor
44 reviews
Reviewed 4 days ago
NEW

Always had a great trip with Garuda as I had frequent flights to Manado and Jakarta, airlines with a great service and helpful staff. Always look forward to fly with Garuda

Domestic Economy Manado - Jakarta
Helpful?
Thank alvinpahlevi
Jakarta, Indonesia
Level 4 Contributor
25 reviews
3 helpful votes
Reviewed 4 days ago
NEW
via mobile

I just upgrade my flight to bussiness class in i gusti ngurah rai airport my destination is to jakarta,  i am just feel happy because i can upgrade to bussiness class but i just little dissapointed for the service because when i want to borrow a pen to flight attendant and she just say yes but not giving me the...

More 
Southeast Asia Business Class Denpasar - Jakarta

Helpful?
Thank mojo_703
See travel tips for airlines
“Never doubt to fly with Asian airlines - they are the best!”
618gabrielah, 15 Jan 2018 | Read review
“Just don’t fly with them.”
pinocarino, 13 Jan 2018 | Read review
“if you bring an infant you better make a booking seat like few days before flight, because not guarentee get the seat”
syafika2016, 13 Jan 2018 | Read review
“Aisle Seat if you are a tall man like me”
erickwok8555, 12 Jan 2018 | Read review
“booking at Garuda website”
melonaliu, 12 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About Garuda Indonesia
Garuda Indonesia (GA) is Indonesia's flag carrier and a member of the SkyTeam alliance. The airline operates non-stop flights to about 40 domestic destinations and 20 international destinations in 13 countries across Asia, Oceania, the Middle East and Europe. Its fleet include some configured with just Economy Class seating. Other aircraft feature two-cabin configurations (Executive Class, which is Garuda's Business Class product, and Economy Class) and three-cabin configurations (First Class, Executive Class and Economy Class). The airline has hubs at Soekarno–Hatta International Airport (CGK) near Jakarta and Ngurah Rai International Airport (DPS) in Southern Bali.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

1,297 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1297)
Viewed
View from Window (166)
Viewed
Onboard Feature (75)
Viewed
Cabin (92)
Viewed
Seat (75)
Viewed
Airport (117)
Viewed
Food and Drink (198)
Viewed
Our fleet (17)
Viewed
Airline Lounge (28)
Viewed
Other (529)