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Finnair

8,396 reviews
Headquarters: Tietotie 9, Vantaa Finland 01530
Overview
3.58,396 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
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About Finnair

Airline Alliance

oneworld
Headquarters: Tietotie 9, Vantaa Finland 01530

Airline Summary

Finnair (AY) is the largest airline in Finland as well as the country's flag carrier. The airline has a hub at Helsinki Airport (HEL) and flies to about eight other destinations within Finland. Internationally, Finnair flies to about 80 destinations across Europe, Africa, Asia and North America. Finnair is a member of the oneworld alliance and also has codeshare agreements with about 10 non-alliance airlines. Its fleet includes some aircraft that are outfitted with only Economy Class seating and other planes with a three-cabin configuration (Business Class, Economy Comfort Class and Economy Class). Finnair operates a single lounge for premium passengers at Helsinki Airport.
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8396Reviews
4257Photos
100Tips

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TerryGF wrote a review 19 Apr
London, United Kingdom1 contribution
Riga - Seoul
International
Worst experience. These were conncted flights, both purchased from Finnair. Fisrt flight was delayed, yet there were no info in person,aulirport or app on what to do and where to go, no help was provided in Helsinki upon arrival. Just said, run to your gate they will wait (20min before 2nd flight should take off). Made it to the gate 2min before departure and no one was there, gate was shut down. Despite the fact that plane departed with an hour delay, no one even tried (in transfer service) to get me and other 4 passengers on our flight. Instead, we were redirected via Tokyo, loosing 10h of my holidays. To make things worse, no one bothered to put our luggage on the redirecrex flight (departed with1.4h delay), they just sent it next day with another flight. No compensation given and no responsibility taken by the company, as all apparently is weather's fault: including lack of information, comunication, competence and simly care for their customers. This was my first and last time flying with Finnair.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lucy R wrote a review 17 Apr
1 contribution
Helsinki - Dallas
International
We were so excited to fly with this airline for the first time only to get disappointed. There are no options for food and everything they serve us during our flight is spicy and it wasn't good at all. So pack your own food or eat a lot in advance before your flight if you don't want to be hungry specially if you are flying 10 hours.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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M M wrote a review 16 Apr
1 contribution
Doha - Stockholm
International
Pathetic service, their response time is huge at their service center. They don't show consideration to customer queries. Will never ever fly again with them. They don't serve halal meal
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Charlie C wrote a review 12 Apr
Oxfordshire, United Kingdom98 contributions126 helpful votes
Doha - Stockholm
International
Flew Business in their new non-recling seat. Very comfortable and practicle and would certainly fly it again. Service was a bit wooden, but only in comparison to the likes of Qatar and Emirates.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Óscar L wrote a review 10 Apr
1 contribution
Madrid - Helsinki
Europe
I flied in the economy class, and think the quality-price is guaranteed with this company. Everything on time, without issues and a very correct customer treatment. Recomended
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TerryGF wrote a tip 19 Apr
"Dont use it if possible."
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M M wrote a tip 16 Apr
"will Never ever fly again with Finnair"
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Cirrus S wrote a tip 8 Apr
"Stay away and spend your money elsewhere!"
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Giovanna wrote a tip 5 Apr
"Simply choose a different company!"
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Tatjana P wrote a tip Mar 2024
"Best advice- not to choose them! Choose other companies!"
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