Finnair

Headquarters: Tietotie 9, Vantaa Finland 01530

0011 358 600 140140

Website

3.58,637 reviews

Travellers' Choice 2018 Winner

Travellers' Choice 2017 Winner

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About Finnair

Airline Alliance

oneworld

Airline Summary

Finnair (AY) is the largest airline in Finland as well as the country's flag carrier. The airline has a hub at Helsinki Airport (HEL) and flies to about eight other destinations within Finland. Internationally, Finnair flies to about 80 destinations across Europe, Africa, Asia and North America. Finnair is a member of the oneworld alliance and also has codeshare agreements with about 10 non-alliance airlines. Its fleet includes some aircraft that are outfitted with only Economy Class seating and other planes with a three-cabin configuration (Business Class, Economy Comfort Class and Economy Class). Finnair operates a single lounge for premium passengers at Helsinki Airport.

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3.5

8,637

Excellent

2,654

Very good

2,833

Average

1,232

Poor

576

Terrible

1,344

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Silvia N

Espoo, Finland

7 contributions

Flying half-starved

Bangkok - HelsinkiInternational

Flying hungry. The flight lasted about 12 hours. Passengers were served a 3-course meal. First course: 3 tablespoons of rice boiled like glue, 2 cubes of potatoes 2*2 cm, 1 carrot circle 1.5 cm in diameter and 0.5 cm thick, several leaves of stewed spinach, one (no exaggeration!) tablespoon of chicken trimmings (lumps with veins). Second course: 100g quinoa salad with onion nanoparticles without oils or sauce. My neighbors could not eat this dry "salad" just like me. Dessert: one cookie 6-7 cm in diameter. After 5 hours of flight, dinner was served: the same rice with 4 cubes of the same potatoes and carrots. Passengers fly for 12-13 hours. Of course, they will get hungry and eat everything in sight. The day before I flew from Australia to Bangkok on Thai Airways. Their cake with a winter landscape on an area of 7*7 sq. cm was a work of art, not to mention the rest. SHAME for Finnish Airlines.

Date of travel: January 2025

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Written 23 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Salome C

2 contributions

costs are high, but service is like a budget airline!

Berlin - TokyoInternational

I paid 13k for my flights and I put my trust in this company for a comfortable flying experience, even though there were cheaper options on the market. They charged me wrongly when boarding the plane because of some sort of technical issue, put me on the spot, so I had to pay there and they told me to reach to support for a refund. When I reached out to their support few times, they never answered. The whole experience seemed like they were trying to sneakily get your money, (selecting seats starting from 60€!?) exactly like budget airlines would do. But even they have the decency to respond… I will never ever fly with this airline.

Date of travel: November 2024

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Written 23 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

David L

Plano, Texas

245 contributions

Horrible new Business Class Seating

Dallas - BangkokInternational

The new business class seating is very uncomfortable. There is no foot rest and they don’t recline. Finnair chose them because they are cheaper, lighter, and require less maintenance. All three reasons are about cost savings, sacrificing comfort and utility. We took 4 different 10-12 hour flights, and my back was sore after every one. Laying down is a complex maneuver,

Date of travel: January 2025

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Written 19 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Mala B

3 contributions

Disappointed

Helsinki - New DelhiInternational

Initial flight to Helsinki was canceled and notified very late The return flight Bathroom cleanliness was not the best. Food was horrible

Date of travel: January 2025

Written 18 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Lubna A

4 contributions

WORST AIRLNE EVER

Dubai - KuusamoInternational

The worst airline, you guys delay my flight from dubai and affect my itinerary then want me to pay extra to extend my flight back to dubai so my trip doesn't get affected because of unclear reason of delay!

Date of travel: January 2025

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Written 18 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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