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Etihad Airways

18,895 reviews
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566
Overview
3.018,895 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About Etihad Airways
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566

Airline Summary

Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. Etihad's aircraft cabins are configured in a variety of ways, and include The Residence (a three-room suite), First Class, Business Class, and Economy Class. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH).
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18895Reviews
6295Photos
100Tips

Reviews
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Jane M wrote a review 11 Apr
1 contribution
Abu Dhabi - London
International
Family of 4 who travel regular. Despite booking as a 4 and the seating plan showing seats for 4 in a row with vacancies Ethiad ALWAYS split us into 2’s forcing us to pay over $100 to then add the 2 seat to the right or left in the row of 4 which was vacant! Clear sales scam in
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 1 week ago
I am sorry to hear that you did not enjoy your journey with us. Would you like to tell us more via our social media channels so we can investigate further? *Ikra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sivan B+ve wrote a review 10 Apr
Kerala, India15 contributions1 helpful vote
Abu Dhabi - Kozhikode
International
The EY248 from Abu Dhabi to Calicut is delayed on 10th April 2024. All the way walked to the previously assigned gate and end of the departure time suddenly changed the gate and walked back all the way back. It’s very bad service experienced this time.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 1 week ago
We are sorry to hear about your experience due to the unexpected gate change and resulting delay of flight EY248 from Abu Dhabi to Calicut . We understand that such changes can be frustrating and disruptive to your travel plans. Please fill up the feedback form on our website so we can investigate what happened and get back to you with a response. *Ikra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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amrita b wrote a review 9 Apr
1 contribution
Kolkata (Calcutta) - Chicago
International
Excellent Service, Superb Food Quality, Extremely Cordial Cabin Crew, Value for Money, Spacious Seats, A must Try Airline
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 1 week ago
Thank you so much for your glowing review! We are thrilled to hear that you had an excellent experience with us. Providing top-notch service, high-quality food, and a comfortable environment for our passengers is always our priority. Our cabin crew works tirelessly to ensure that every aspect of your journey is enjoyable, and it's wonderful to hear that their efforts were appreciated. *Ikra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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yadgiry wrote a review 9 Apr
London UK71 contributions81 helpful votes
London - Male
International
Travelled in business my return in economy was a totally different experience! Etihad lounge in London is wonderful, great service in the buffet / restaurant area hyper clean facilities - great food selection. Boarding easy as was check in. Staff really helpful, good meal
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 1 week ago
Thank you for sharing your detailed feedback about your recent travel experience with us. It's great to hear that you found the Etihad lounge in London to be wonderful, with excellent service and a wide selection of food options. Easy boarding and helpful staff certainly contribute to a smoother journey. Your observation about the differences between business and economy class experiences is insightful and could be valuable feedback for us to consider. Additionally, your suggestion about reducing beef consumption and minimizing plastic usage aligns with growing concerns about sustainability in the travel industry. Your feedback about the carbon offset program also highlights an area where we can potentially improve our environmental initiatives. It's nice to hear that the staff went above and beyond to take care of your family. *Ikra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Евгений С wrote a review 9 Apr
1 contribution
+1
Rome - Phuket
International
The flight was perfect. Crew was very nice. meals is pretty good. Wi-fi on the board and media system very nice. Transfer in Abu-Dhabi was pretty fast and easy. my friend who usually pretty exhausting after fly this time felt pretty good. The tickets price is good. I can
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 1 week ago
Amazing to read a review which truly reflects what Etihad stands for. Thanks for sharing your experience, and we hope to delight you again in the near future. *Luke
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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charl r wrote a tip Yesterday
"Flight emirates"
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minz wrote a tip 14 Apr
"It’s all good if it goes smoothly but soon as you need customer service there is NONE"
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Surjeet S wrote a tip 13 Apr
"Not sure if there is any positive except that the boarding with kids always take a priority. Loved that part alone. "
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Teresa T wrote a tip 12 Apr
"First fight from Tokyo to Abu Dhabi on same airline great leg room meal ok."
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Tim P wrote a tip 11 Apr
"Based on my experience, I would suggest you try a different frequent flyer programme."
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