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Etihad Airways

18,895 reviews
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566
Overview
3.018,895 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Etihad Airways
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566

Airline Summary

Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. Etihad's aircraft cabins are configured in a variety of ways, and include The Residence (a three-room suite), First Class, Business Class, and Economy Class. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH).
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18895Reviews
6295Photos
100Tips

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kees Stevense wrote a review 12 Apr
The Netherlands1 contribution
Amsterdam - Male
International
use to fly a lot with Qatar and Emirates. but Etihad is the next level flight experience. including the airport at Abu Dhabi.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 1 week ago
Thanks so much for your feedback! It makes our day hearing about how much our customers love and the great service they’ve received from our team. We look forward to flying with you again soon :) *Zoe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tim P wrote a review 11 Apr
1 contribution
Abu Dhabi - Tokyo
International
Over the last 5 years the loyalty programme Etihad Guest has become less and less valuable. It is now virtually impossible to upgrade using air miles, no matter how far in advance you book. The overall quality of the economy flights has become lower and in general this is an
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 1 week ago
That doesn't sound good to us. Your input and the feedback are vitally important to us. Please share your experience with our Guest Relations team on our website for further review. Thank you. *Zoe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rudolph-hucker wrote a review 11 Apr
liverpool14 contributions18 helpful votes
Manchester - Muscat Governorate
International
Awful airline, I only found out after I’d booked, paid for and reserved seats together, in November 2023. Four days before we were due to fly, they sent an email asking if we wanted to upgrade, actually it was one of many emails trying to get us to pay more for our flights.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 1 week ago
Hi there, we are sorry to hear your experience. Please contact our social media team if you wish to escalate your case. Thank you. *Zoe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Julien V wrote a review 11 Apr
Paris, France430 contributions219 helpful votes
Male - Paris
International
Horrible company, so poor like Air France and Quatar which are really poor companies. For the price paid it is not acceptable to have such a bad service… we did 2 horrible flights and I would recommend to no one to fly with them. No screen in the flight, with a QR code, so that
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 1 week ago
We are so sorry to hear that we didn't meet your expectation. Please share more details with us via our online feedback form on our website, so we can learn more about our specific situation and make things right. We hope to speak with you and working towards earning back your business. *Zoe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stay24266953226 wrote a review 11 Apr
Port Elizabeth, South Africa1 contribution
Mumbai - Johannesburg
International
On my return trip back home to South Africa, I was travelling alone with my daughter. I was asked for a letter from her dad stating we can travel together. We were travelling home to South Africa as we are South Africans so asking for such a letter is complete lack of
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Etihadairways, Manager at Etihad Airways
Responded 1 week ago
We are so sorry to hear that we didn't meet your expectation. Please share your feedback along with your ticket details on our website feedback page, so we can learn more about our specific situation and make things right. We hope to provide you a better experience on your next flight. *Zoe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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charl r wrote a tip Yesterday
"Flight emirates"
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minz wrote a tip 14 Apr
"It’s all good if it goes smoothly but soon as you need customer service there is NONE"
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Surjeet S wrote a tip 13 Apr
"Not sure if there is any positive except that the boarding with kids always take a priority. Loved that part alone. "
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Teresa T wrote a tip 12 Apr
"First fight from Tokyo to Abu Dhabi on same airline great leg room meal ok."
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Tim P wrote a tip 11 Apr
"Based on my experience, I would suggest you try a different frequent flyer programme."
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