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Etihad Airways

18,895 reviews
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566
Overview
3.018,895 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About Etihad Airways
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566

Airline Summary

Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. Etihad's aircraft cabins are configured in a variety of ways, and include The Residence (a three-room suite), First Class, Business Class, and Economy Class. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH).
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18895Reviews
6295Photos
100Tips

Reviews
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Popular mentions
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minz wrote a review 14 Apr
3 contributions
Auckland - Frankfurt
International
Inflight service and good was excellent but as soon as you have to deal with customer service it goes downhill. They employ untrained people who neither have an understanding of the product they are representing nor can they help you. None of them is authorized to do anything so
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 6 days ago
Hi there, that doesn't sound ideal. Please do raise this via: http://bit.ly/EYFeedback, and our Guest Relations team will look into this further for you. Thanks. *Zia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David P wrote a review 13 Apr
1 contribution
Sydney - London
International
Worst service so far ....used Etihad for around trip.....will never use it again Faced many issues got very poor service even paid extra $$$$
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 6 days ago
Hi there, we're sorry to hear that. Please reach out to us via our social media channels (Twitter, Instagram or Facebook), or file an official case through our feedback form: http://bit.ly/EYFeedback, and our team will look into this further for you. Thanks. *Zia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Surjeet S wrote a review 13 Apr
New Delhi, India9 contributions
Abu Dhabi - Chicago
International
We traveled with Etihad first time immediately after we traveled from Chicago in Emirates. Bad move!! We traveled with family of 3 including a kid 10 yrs old. He was hungry most of the times in flight as they don't have a service of offering kids first. First time, they said the
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 6 days ago
Hi Surjeet. That doesn't sound ideal as the comfort of our guests is our number one priority, especially the little ones. Please do fill our feedback form via: https://www.etihad.com/en-us/help/feedback and click on 'share feedback', so our Guest Relations team can look into the matter and thoroughly investigate this further for you. Thanks. *Zia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Niall wrote a review 12 Apr
Dublin, Ireland1 contribution2 helpful votes
Phuket - Dublin
International
We (family of 4) recently flew from Dublin to Thailand with Etihad. We were surprised that we had to pay extra for seats - I didn’t classify Etihad as a low-cost airline. While this may not be the case, it definitely has traits resembling one. The flights themselves were
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Etihadairways, Manager at Etihad Airways
Responded 5 days ago
Hi there. Thank you for taking the time to leave us a review and we wish your experience could have been better. Please share all the details of your experience with our Guest Relations Team via our online feedback form as we are constantly striving to improve our service and product for a better guest experience. *Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Teresa T wrote a review 12 Apr
1 contribution
Abu Dhabi - London
International
Seats 74A 74 C two seats together at the back avoid at any cost the noise level from behind you coming from cabin food area is awful 6 hours of noise when you just want to sleep . Very small seats and definitely no leg room .Food 2out of 10 .
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 1 week ago
We value your feedback and would appreciate it if you could elaborate further. Please share more about your experience via our website Feedback section: www.etihad.com We also encourage you to visit our website www.etihad.com/en-ae/fly-etihad/our-fleet in advance for more information about our fleet. *Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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123456
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charl r wrote a tip Yesterday
"Flight emirates"
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minz wrote a tip 14 Apr
"It’s all good if it goes smoothly but soon as you need customer service there is NONE"
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Surjeet S wrote a tip 13 Apr
"Not sure if there is any positive except that the boarding with kids always take a priority. Loved that part alone. "
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Teresa T wrote a tip 12 Apr
"First fight from Tokyo to Abu Dhabi on same airline great leg room meal ok."
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Tim P wrote a tip 11 Apr
"Based on my experience, I would suggest you try a different frequent flyer programme."
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