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Etihad Airways

18,895 reviews
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566
Overview
3.018,895 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About Etihad Airways
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566

Airline Summary

Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. Etihad's aircraft cabins are configured in a variety of ways, and include The Residence (a three-room suite), First Class, Business Class, and Economy Class. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH).
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18895Reviews
6295Photos
100Tips

Reviews
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Popular mentions
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Yasin T wrote a review 16 Apr
1 contribution1 helpful vote
Kuala Lumpur - Istanbul
International
I am writing to address a significant inconvenience experienced during my recent travel with Etihad Airways on April 14th, with flights from Kuala Lumpur to Istanbul via Abu Dhabi under booking reference U3JMU8. I chose Etihad Airways for this journey primarily due to the
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
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Response from Etihadairways, Manager at Etihad Airways
Responded 4 days ago
We apologise for the inconvenience caused due to the delay. For compensation requests, please submit your details on www.etihad.com/en-in/about-us/contact-us/feedback/ and our Guest Relations team will be in contact with you. Thank you. *Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Swan wrote a review 15 Apr
4 contributions2 helpful votes
Chicago - New Delhi
International
Traveled Emirate Airlines last year so we thought we would try Etihad and stop over in Abu Dhabi. Big mistake! Emirates was so absolutely fabulous… Etihad doesn’t even come close ! Beware when you book business class and have a connecting ( had a lazy boy style chair) and we
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Etihadairways, Manager at Etihad Airways
Responded 4 days ago
Thank you for bringing this to our attention, and we are sorry that our service did not meet your expectations. Please send us more details about your experience via www.etihad.com/en-ae/help/feedback so that our Guest Relations team can review it and get back to you. *Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Husnain Y wrote a review 15 Apr
17 contributions29 helpful votes
London - Abu Dhabi
International
I flew on 15 Apr 2024 with Etihad Airways (EY18) on a night time flight with my wife and two kids. Due to the hour of the flight I decided to pay to upgrade the flight to Business so my kids could sleep. However the entire flight was disrupted by the cabin crew constantly
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Etihadairways, Manager at Etihad Airways
Responded 4 days ago
Thank you for taking the time to leave us a review and we wish your experience could have been better. Please share all the details of your experience with our Guest Relations Team via our online feedback form as we are constantly striving to improve our service and product for a better guest experience. *Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Irene A wrote a review 15 Apr
2 contributions
Tel Aviv - Abu Dhabi
Middle East
I've purchased the seats 11 a, 11 B, 11 c and 12 a for my boss and him family for today's flight and paid EUR 64 at the Etihad site, but today at the registration they're given row 32 instead of 11 and 12! The staff at the registration desk was absolutely indifferent and
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded 5 days ago
Hi there, we are sorry to hear about your recent experience. This is not how we wish our guests to remember us. We would appreciate it if you shared more details on our feedback page online at www.etihad.com, so our Guest Relations Team could investigate further and get back to you. Thank you. *Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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248anonymous2021 wrote a review 14 Apr
Munich, Germany2 contributions
Abu Dhabi - Manila
International
Etihad ignores my refund case since December 2023 (CRM:01353927122). In December 2023, I booked a flight with Etihad Airways from Abu Dhabi (AUH) to Manila (MNL), with the original aircraft designated as a 777-300ER. My booking included pre-purchased seat reservations to ensure
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Etihadairways, Manager at Etihad Airways
Responded 5 days ago
We are sorry to hear about what happened. Please feel free to reach us via DM on any of our Social Media channels (Facebook, Twitter and Instagram) and we'll be happy to assist. *Ann
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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charl r wrote a tip Yesterday
"Flight emirates"
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minz wrote a tip 14 Apr
"It’s all good if it goes smoothly but soon as you need customer service there is NONE"
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Surjeet S wrote a tip 13 Apr
"Not sure if there is any positive except that the boarding with kids always take a priority. Loved that part alone. "
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Teresa T wrote a tip 12 Apr
"First fight from Tokyo to Abu Dhabi on same airline great leg room meal ok."
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Tim P wrote a tip 11 Apr
"Based on my experience, I would suggest you try a different frequent flyer programme."
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