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Etihad Airways

18,693 reviews
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566
Overview
3.018,693 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Etihad Airways
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566

Airline Summary

Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. Etihad's aircraft cabins are configured in a variety of ways, and include The Residence (a three-room suite), First Class, Business Class, and Economy Class. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH).
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18693Reviews
6230Photos
100Tips

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Marc H wrote a review Yesterday
New York City, New York394 contributions124 helpful votes
New York City - Abu Dhabi
International
Horrendous. First time flight was 5 hours late and did not make connection. Today waiting as the flight is now delayed 4 hours so far and will not make my connection. Stay away from this airline. First time shame on them today it is shame on me.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded today
We are sorry to hear that your flight is delayed. Please reach out to us via our social media channels for further assistance. *Ikra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sueaus_1 wrote a review Yesterday
Corfu, Greece54 contributions22 helpful votes
Corfu - Sydney
International
My first time flying Etihad on this route though I have done the flight many times with their competitor. The Swissport lounge at Athens airport was comfortable and quiet, food choices were somewhat limited. The A320 aircraft ATH/AUH was dated and not as comfortable as previous flights where a 777 is used but good service and food although the fake orange juice should be replaced with something authentic. Terminal A and the Etihad lounge in AUH were amazing and there was plenty of quiet spots in the lounge to relax in and enjoy some tea and biscuits. I had a great seat on the 777 to SYD but again this aircraft is not as luxurious as the A380 and I believe that for such a long flight the larger aircraft is a better option. I was really disappointed with the amenity kit, it was very poorly stocked, an abundance of sanitizer wipes and hand sanitizer but apart from hand cream, fragrance no other cosmetics. The dine on demand is excellent, to choose when you want to sleep and eat makes the flight do much be and the food was delicious. The crew were amazing.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded today
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed various aspects of your journey and appreciate your valuable insights for improvement. *Ikra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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francesco b wrote a review Yesterday
1 contribution
+1
Sydney - Abu Dhabi
International
I love the quality of the airline. Everyone is polite and they do meet high standards. My only complaint is that the screens in front of you should be changed, as the one I had was quite faulty.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded today
Thank you for your kind words and feedback! We're thrilled to hear that you enjoyed the quality of our airline and the excellent service provided by our team. We'll definitely take note of your suggestion regarding the screens and work towards enhancing your overall experience. Your satisfaction is our top priority! *Ikra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Robindra K wrote a review Yesterday
1 contribution
Melbourne - New Delhi
International
Trip with ethiad was fantastic. My daughter really enjoyed overall journey. This flight has very supportive crew understand the passenger needs.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded today
We're delighted to hear that you and your daughter had a fantastic trip with Etihad Airways! Our crew is dedicated to providing exceptional service and ensuring that all passengers have a comfortable and enjoyable journey. Your kind words are truly appreciated, and we look forward to welcoming you both onboard again soon! *Ikra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NorthStar609416 wrote a review 21 Feb
1 contribution
London - Kochi (Cochin)
International
I travel from Heathrow to kochi india on etihad I had a bad experience that one of my Large size brand new Trolly bag has broken when I received from Kochi airport the airport authority has told me Etihad will give claim and they register a complaint I spend around 45 minuets in the airport after a long journey with my pregnant wife and 2 year old child for nothing I didnt get any claim or any mail from Etihad regarding this Reference number is COKEY11813
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marc H wrote a tip Yesterday
"Don't take this airline."
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francesco b wrote a tip Yesterday
"Make yourself comfortable and always arrive early to your check in."
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NorthStar609416 wrote a tip 21 Feb
"Everything is nice except the babbage policy my trolly bag is broken completely and didn't get any claim "
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Ratih N wrote a tip 21 Feb
"It's better to choose other airline as long as Etihad still using Wamos. It doesn't worth with the price if Etihad keep using Wamos"
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ANEESA A wrote a tip 20 Feb
"Hey Travelers. Fly with Etihad because you will love the experience around the world."
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Fri, 8/3
Return
Fri, 15/3
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