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Etihad Airways


10,885 reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates 011 971 2 599 0000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,885 Reviews from our TripAdvisor Community

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10,885 reviews from our community

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Showing 7,703: English reviews
Gloucester, Australia
Level 3 Contributor
17 reviews
2 helpful votes
Reviewed today
NEW

Flew on A380 airbus for 3 out of the 4 legs to London and return. Quite comfortable great service. Last leg from Dubai to Sydney was on a smaller plane, minimal leg room and had to wait on the plane for 90 minutes before takeoff arrived in Sydney exhausted. Never again on a small plane. I wish I could afford...

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International Economy Sydney - London

Helpful?
Thank Styx3
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

After paying close to full price on a couple of business class flights I am left significantly underwhelmed I flew Etihad approx 3 years back and the ground staff were great and the phone support was first rate. Today after finishing off a phone call with an Etihad contact centre rep I feel disappointed and compelled to write a review...

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International Business Class Sydney - Abu Dhabi

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Thank Sukhomoy B
Level 1 Contributor
6 reviews
Reviewed yesterday
NEW

I was flying on an economy class . In flight service, staff and boarding and check-in process also was nice. Legroom space is not sufficient , it must be at least little more than the normal on long journey flight -15 hours. They are charging some thing like 500 Dhs for an extra leg room spaced seats which is optional

International Economy Abu Dhabi - Chicago
Helpful?
Thank Sudir B
Salalah
Level 6 Contributor
125 reviews
53 helpful votes
Reviewed yesterday
NEW

Things have improved but for nearly three years in a row Etihad's administration kept on messing up my air points and forgetting my Asian vegetarian meal requests. This is in no way reflective of the onboard staff who are usually most pleasant. On one flight from Abu Dhabi to Sydney a heavily intoxicated passenger was violent towards at least two...

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International Economy Muscat Governorate - Wellington

Helpful?
Thank Fiona J
Dubai, United Arab Emirates
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

My flight originated from Calgary but I flown by Air Canada on the YYC-YYZ sector which was very good. But my connection flight from Toronto to Abu Dhabi was much worse. When I arrived in Toronto the check in agent told me that my carry on bag must fit in to their sizing box in which my wheels of the...

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International Economy Calgary - Abu Dhabi

Helpful?
Thank ashraf_thayyil
Chester, United Kingdom
Level 3 Contributor
18 reviews
10 helpful votes
Reviewed yesterday
NEW

I've flown to Australia many times mainly with Singapore or Quantas/Emirates, considering Etihad are the national carrier for the UAE, they come a poor 2nd to Emirates, the organisation at Doha was chaotic the service on the plane was average, as if the crew did not want to be there, I will not be using them again

International Economy Manchester - Perth
Helpful?
Thank jocorus
Brisbane, Australia
1 review
Reviewed yesterday
NEW

I had no problems with the flights but they did not credit my frequent flyer account with my miles both last year and this year. I attempted to use their internet service to rectify the problem but they say they will email me a confirmation number to confirm before I can access their system. Of course that email does not...

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International Economy Brisbane - Athens

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Thank eshay66
1 review
Reviewed yesterday
NEW
via mobile

I traveled by this airline several times.. Even the flight take -off was delayed almost 1hr from 9.30pm.. It was recovered by the aircraft crews ..by their quality professional service. and it is highly appreciated.. And highly recommend..

International Economy Abu Dhabi - Kochi (Cochin)
Helpful?
Thank Saji03
Morayfield
Level 4 Contributor
37 reviews
5 helpful votes
Reviewed yesterday
NEW

I flew with Etihad for the first time recently to Athens and had a two night stay over in Abu Dhabi i was picked up at the airport and taken to the hotel all ran very smoothly. The food on the plane very good we took one of the new Dreamliners they seem to be more user friendly. I would...

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International Economy Brisbane - Athens

Helpful?
Thank Harry D
Level 3 Contributor
7 reviews
2 helpful votes
Reviewed yesterday
NEW

After $32 and some AA miles, this was by far the most amazing experience I’ve had on an airline. Flying from AUH-NRT, I was onboard Etihad’s 787 for this flight, but that’s not where the experience starts. The one unfortunate thing about booking the ticket on AA awards is that you are no longer eligible for Etihad’s complimentary chauffeur service...

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International First Class Abu Dhabi - Tokyo

Helpful?
Thank Gideon B
See travel tips for airlines
“If it's long journey fligh always prefer to pay for leg room seats”
sudirb2016, 18 Sep 2018 | Read review
“Have a look, if you can get it cheaper elsewhere go there”
jocorus, 18 Sep 2018 | Read review
“Fly First Class. And if you can, fly in the Apartment on the A380. And if you have the money, fly the Residence.”
gideonb53, 18 Sep 2018 | Read review
“be cautious when paying for extra legroom....it is not always available, even when paid for”
283kerid, 18 Sep 2018 | Read review
“Check in early, the flight is usually full.”
metha, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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