We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Etihad Airways


10,891 reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates 011 971 2 599 0000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

10,891 Reviews from our TripAdvisor Community

Write a Review

10,891 reviews from our community

Filter reviews by popular destinations:
All reviews Abu Dhabi London Bangkok Sydney Manchester Paris Melbourne New York City Brisbane Rome Frankfurt Phuket Perth Munich New Delhi
Traveller rating
Cabin
  • (5,505)
  • (0)
  • (1,936)
  • (247)
Route
  • (7,538)
  • (119)
  • (15)
  • (12)
  • (8)
  • More
Language
  • More
Showing 7,707: English reviews
Abu Dhabi, United Arab Emirates
Level 6 Contributor
119 reviews
22 helpful votes
Reviewed today
NEW

perfect flight, the whole experience was super, i was upgraded to first class because of my loyalty card from etihad. hostess were nice and caring and the flight was smooth. i will always choose etihad because of their services.

Middle East First Class Beirut - Abu Dhabi
Helpful?
Thank Allooa_1
Pretoria, South Africa
Level 5 Contributor
52 reviews
13 helpful votes
Reviewed today
NEW

Having a pleasant crew makes all the difference in the world. It can mean either disaster or pleasure. We had two flights where two people made a difference and changed our thoughts of Etihad. Olekandra on flight EY 430 went out of her way to assist all the passengers. She was there all the time and offered service excellence. She...

More 
International Economy Johannesburg - Phuket

Helpful?
Thank Wayne L
Brisbane, Australia
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed today
NEW

Having flown with Etihad for at least twice a year for over 10 years, I can really see how they have slipped in their delivery of what was once a first class service no matter the class you traveled in. Departure gate lounge was chaos, with no advice as to delay and all guest boarded same time. Not even children...

More 
International Economy Abu Dhabi - Brisbane

Helpful?
Thank Steve-Brisbane-QLD
Luxembourg City, Luxembourg
Level 4 Contributor
31 reviews
10 helpful votes
Reviewed today
NEW
via mobile

Flight on time, good airplanes. Too bad I wasn’t able to taste the menu, was deeply sleeping. But my husband said it was excellent with a rich choice of dishes. Will definitely fly again and already subscribed for fidelity card.

International Economy Rome - Victoria
Helpful?
Thank AlexandraG2627
Gloucester, Australia
Level 3 Contributor
17 reviews
2 helpful votes
Reviewed today
NEW

Flew on A380 airbus for 3 out of the 4 legs to London and return. Quite comfortable great service. Last leg from Dubai to Sydney was on a smaller plane, minimal leg room and had to wait on the plane for 90 minutes before takeoff arrived in Sydney exhausted. Never again on a small plane. I wish I could afford...

More 
International Economy Sydney - London

Helpful?
Thank Styx3
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

After paying close to full price on a couple of business class flights I am left significantly underwhelmed I flew Etihad approx 3 years back and the ground staff were great and the phone support was first rate. Today after finishing off a phone call with an Etihad contact centre rep I feel disappointed and compelled to write a review...

More 
International Business Class Sydney - Abu Dhabi

Helpful?
1 Thank Sukhomoy B
Level 1 Contributor
6 reviews
Reviewed yesterday
NEW

I was flying on an economy class . In flight service, staff and boarding and check-in process also was nice. Legroom space is not sufficient , it must be at least little more than the normal on long journey flight -15 hours. They are charging some thing like 500 Dhs for an extra leg room spaced seats which is optional

International Economy Abu Dhabi - Chicago
Helpful?
Thank Sudir B
Salalah
Level 6 Contributor
125 reviews
53 helpful votes
Reviewed yesterday
NEW

Things have improved but for nearly three years in a row Etihad's administration kept on messing up my air points and forgetting my Asian vegetarian meal requests. This is in no way reflective of the onboard staff who are usually most pleasant. On one flight from Abu Dhabi to Sydney a heavily intoxicated passenger was violent towards at least two...

More 
International Economy Muscat Governorate - Wellington

Helpful?
Thank Fiona J
Dubai, United Arab Emirates
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

My flight originated from Calgary but I flown by Air Canada on the YYC-YYZ sector which was very good. But my connection flight from Toronto to Abu Dhabi was much worse. When I arrived in Toronto the check in agent told me that my carry on bag must fit in to their sizing box in which my wheels of the...

More 
International Economy Calgary - Abu Dhabi

Helpful?
1 Thank ashraf_thayyil
Chester, United Kingdom
Level 3 Contributor
18 reviews
10 helpful votes
Reviewed yesterday
NEW

I've flown to Australia many times mainly with Singapore or Quantas/Emirates, considering Etihad are the national carrier for the UAE, they come a poor 2nd to Emirates, the organisation at Doha was chaotic the service on the plane was average, as if the crew did not want to be there, I will not be using them again

International Economy Manchester - Perth
Helpful?
Thank jocorus
See travel tips for airlines
“be a member in their loyalty program”
Allooa_1, 19 Sep 2018 | Read review
“Going business or first is now the only way to get a good service with this airline”
Steve-Brisbane-QLD, 19 Sep 2018 | Read review
“If it's long journey fligh always prefer to pay for leg room seats”
sudirb2016, 18 Sep 2018 | Read review
“Have a look, if you can get it cheaper elsewhere go there”
jocorus, 18 Sep 2018 | Read review
“Fly First Class. And if you can, fly in the Apartment on the A380. And if you have the money, fly the Residence.”
gideonb53, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

3,592 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3592)
Viewed
Onboard Feature (203)
Viewed
Cabin (343)
Viewed
Food and Drink (562)
Viewed
Seat (258)
Viewed
Airline Lounge (205)
Viewed
Airport (328)
Viewed
View from Window (495)
Viewed
Our fleet (31)
Viewed
Other (1167)