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Etihad Airways


7,336 Reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates +971-02-5990000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,336 Reviews from our TripAdvisor Community

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7,336 reviews from our community

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Showing 5,053: English reviews
Zurich, Switzerland
Level 6 Contributor
1,596 reviews
873 helpful votes
Reviewed yesterday
NEW

Counter and gate check-in for the most part went relatively smoothly. Our group travel agency did not issue tickets or allow online pre check-in. The staff at the check-in counter were friendly, but no one seemed to know that Etihad is CURRENTLY a part of the One World partnership! Economy seat configuration is 3-3-3. Seat length (knee and leg room...

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International Economy Zurich - Abu Dhabi

Helpful?
Thank FormerCaliBoy
Brussels, Belgium
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

I used to travel by Etihad airways. I have good experience so far. I used to recommend the same to my friends. I wish to travel by the first class some day.

International Economy Abu Dhabi - Brussels
Helpful?
Thank Siby_BE
Brasov, Romania
Level 5 Contributor
44 reviews
5 helpful votes
Reviewed yesterday
NEW

Is an Ok line but nothing special to mention. The crew was nice but not impressed with the rest, just average.

International Economy Bucharest - Shanghai
Helpful?
Thank 0POPEY0
Milan, Italy
Level 6 Contributor
201 reviews
35 helpful votes
Reviewed yesterday
NEW

I was expecting a much better service. The planes were old and the lounges in Abu Dhabi quite deceiving. Also the service was not as good as on other airlines.

International Business Class Milan - Bangkok
Helpful?
Thank Francesco M
Etihad Airways, Manager at Etihad Airways, responded to this review

Hi Francesco, thanks for your review. We are disappointed to learn that your time with us did not meet with your expectations. We thank you for your honesty and will be sure to share with our Guest Experience team *Nic

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International Business Class Milan - Bangkok

Level 4 Contributor
48 reviews
10 helpful votes
Reviewed 2 days ago
NEW
via mobile

I was in flight from Shanghai to Abu Dhabi. I had to pay extra for my emergency exit seat while I saw another person suddenly changing seat and coming next to me without of course having paid the extra amount required. Nevertheless, I considered not to inform the flight attendants. The problem was that this guy was continuously making noise...

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International Economy Shanghai - Abu Dhabi

Helpful?
Thank k_petricheilos
Etihad Airways, Manager at Etihad Airways, responded to this review

Hi there, thanks for sharing your review about your recent inflight experience. We are disappointed to learn that it did not meet with your expectations. We certainly appreciate that you were left unhappy after a fellow guest moved to the same row in which you had paid for extra leg room. We would have highly recommend that you mention this...

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International Economy Shanghai - Abu Dhabi

Melbourne, Australia
Level 6 Contributor
121 reviews
31 helpful votes
Reviewed 2 days ago
NEW
via mobile

If you want to know what it feels like to be “buried alive” then business with Etihad on the 777 will do the trick. They have re-configured the old cabin with new suites and flat beds but they have squeezed too many seats in too smaller a space. The whole experience was awful. If you happened to be a larger...

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International Business Class Melbourne - Abu Dhabi

Helpful?
Thank ElizabethDonn
Etihad Airways, Manager at Etihad Airways, responded to this review

Dear Elizabeth, We are sorry to hear that you didn't enjoy our 777 Business Class as much as our A380 cabin. You can always check which aircraft is operating whilst booking your flight however please note that this may also change due to operational reasons. We appreciate your valuable feedback and will be taking this on board in order to...

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International Business Class Melbourne - Abu Dhabi

2 reviews
Reviewed 2 days ago
NEW

I checked in on the app for the flight, the boarding bar code appeared. Good I though I can get through to Security without having the hassle of queuing up at the bag drop; I wanna only going for a long weekend and had only cabin luggage. Unfortunately at the airport the bar code had disappeared from the app and...

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International Economy Manchester - Abu Dhabi

Helpful?
Thank Tim B
Etihad Airways, Manager at Etihad Airways, responded to this review

Dear Tim, Thank you for taking the time to review your recent flights with us. We apologise that our Ground Staff were not able to assist you during check in and would like to look into why your bar code mysteriously disappeared. Please send us more information regarding this via our Feedback Form which can be found on our website....

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International Economy Manchester - Abu Dhabi

Hazel Grove, United Kingdom
Level 6 Contributor
139 reviews
50 helpful votes
Reviewed 3 days ago
NEW

We were disappointed by the service on our Etihad flights to & from Australia. Absolutely no cabin extras (hot towels, eye masks, vanity pack, toothbrush etc) for these very long haul flights and no information about the meals service being provided. Check-In at Manchester was a bit chaotic; why bother checking in online when you have to queue longer for...

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International Economy Manchester - Canberra

Helpful?
Thank Colin G
Etihad Airways, Manager at Etihad Airways, responded to this review

Dear Colin, We regret to hear about your recent experience with us. If you would like to share more information with us in order to improve our services, please visit our website where you can complete our Feedback Form online. Thank you. *Rose

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International Economy Manchester - Canberra

Rome, Italy
Level 6 Contributor
132 reviews
47 helpful votes
Reviewed 3 days ago
NEW
via mobile

I took three flights (currently in transit back to Rome) and I’m sorry to say that my experience with Etihad and Abu Dhabi Airport is nowhere near the competition (Emirate/Dubai or Qatar/Doha). Aircraft A330 - old / not even leather seats. Inflight service - meals are horrible - crew not friendly - inflight entertainment - nothing special Abu Dhabi is...

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International Economy Abu Dhabi - Johannesburg

Helpful?
Thank MCami61
Etihad Airways, Manager at Etihad Airways, responded to this review

Dear Cami, Thank you for taking the time to review your recent experience with us. We are sorry to hear that your expectations were met with us. Please feel free to share your feedback with us in more detail via our Feedback Form on our website. Thank you. *Rose

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International Economy Abu Dhabi - Johannesburg

Dublin, Ireland
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

I have always been flying with Etihad for a long time now, well since the service started in Dublin. I have been a loyal customer I must say. All my flights are with them now since I am a member. Just on this flight a 19:10 flight amenity kit doesn’t come with the provided headset. I wonder if is this...

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International Economy Dublin - Abu Dhabi

Helpful?
Thank rainmancej
Etihad Airways, Manager at Etihad Airways, responded to this review

Dear Guest, Thank you for sharing your feedback regarding our recent changes in flight. We will be certainly taking this on board and hope to improve our services for the future. Thank you. *Rose

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International Economy Dublin - Abu Dhabi

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About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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