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Ethiopian Airlines


3,521 reviews
Headquarters: Airport Enterprise Building, Addis Ababa Ethiopia 011 251 11 665 6666 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,521 Reviews from our TripAdvisor Community

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3,521 reviews from our community

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Showing 2,335: English reviews
Thane, India
Level 5 Contributor
53 reviews
9 helpful votes
Reviewed today
NEW

I flew this airline after a gap of almost 45 years and i find them to be extremely courteous,friendly polite,pleasing and a their hostess are a delight to watch.they are so pretty and beautiful and charming!They are so professional and time bound.One of the best African carriers .they are very very serious about what they do and they do it...

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International Economy Mumbai - Victoria

Helpful?
Thank Annakutty
Norfolk, Virginia
2 reviews
1 helpful vote
Reviewed yesterday
NEW

Was late from connecting flight (through no fault of my own) and they went the extra mile to accommodate me so that I wouldn't miss my overseas flight.

International Economy Chicago - Addis Ababa
Helpful?
Thank notbadforanoldcoot
Aberaeron, United Kingdom
Level 6 Contributor
161 reviews
69 helpful votes
Reviewed yesterday
NEW

We went on this flight through Addis because of the good price. The airline was as good as can be expected. A big plus was the legroom. So important on a long journey. Check in was helpful both there and return and as I have a stiff leg I was given an isle seat. Unfortunately being right at the back...

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International Economy London - Cape Town Central

Helpful?
Thank H4772NMrogerh
Surat, India
Level 5 Contributor
61 reviews
11 helpful votes
Reviewed yesterday
NEW

good new boeing 777 and 787 dreamline aircrafts with the best leg-space that i have ever seen in the economy class! so very comfortable. the food was average, but the beverages was limited. no hard liquor. didnt like the beer they gave either. good entertainment on board.

International Economy Mumbai - Nairobi
Helpful?
Thank vispiE
Amanzimtoti, South Africa
Level 3 Contributor
6 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

Having only travelled in the past with Emirates Airlines on my first international trip, there is not much to compare when it comes to travelling abroad as many of my counterparts on this site. However I can attest to being impressed with this airline and as it goes without saying... "First Impressions Last " Ethiopian Airlines comes across as a...

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International Economy Johannesburg - Dublin

Helpful?
1 Thank NatGirlTravel14
Belfast, United Kingdom
Level 6 Contributor
619 reviews
237 helpful votes
Reviewed 2 days ago
NEW
via mobile

This was my first experience on Ethiopian airlines. It was a full flight but comfortable enough and the staff were friendly and attentive. The food wasn’t too bad either. In flight entertainment choices could have been a bit better.

International Economy Dublin - Addis Ababa
Helpful?
1 Thank Belfastguy
Durban, South Africa
Level 4 Contributor
22 reviews
3 helpful votes
Reviewed 2 days ago
NEW
via mobile

It was the first time using this airline, I was attracted by the price but boy did I regret it!!! At check-in in Durban I discovered they had given my seats away & were given seats away from each other. On arrival in Addis I had to fight to get our seats back so we could sit together as a...

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International Economy Durban - Guangzhou

Helpful?
Thank Ncums
Lutherville, Maryland
Level 6 Contributor
161 reviews
49 helpful votes
Reviewed 2 days ago
NEW

The departure from Addis was chaotic - the gate (#9) was in a new portion of the airport that maybe isn't really ready to handle customers. Very few Departure / Arrival display screens and there are no vendors. Acoustics are poor when they announce flights. The flight was on a 737 and it lasted about 4 hours. There was one...

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Africa Economy Addis Ababa - Lilongwe

Helpful?
Thank Matt P
1 review
Reviewed 2 days ago
NEW

I have made several attempts to contact Ethiopian Airlines regarding my horrible experience in Senegal regarding my luggage arrival. I arrived on 13 August in Dakar, after suffering a major delay in Entebbe for 2 hours, then another 3 hour delay occurred in Addis, causing us to arrive 2 hours later than planned in Dakar. Upon arrival my suitcase didn’t...

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Africa Economy Entebbe - Dakar

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Thank Cruiser50968588561
Lutherville, Maryland
Level 6 Contributor
161 reviews
49 helpful votes
Reviewed 2 days ago
NEW

Flew non-stop from Dulles to Bole en route to Malawi. The plane (777) was packed and I was sandwiched between two elderly people who did not understand any basic flying etiquette. My video screen did not function properly, and the ear buds' plug is unique so you have to use the set they give you, which did not fit well....

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International Economy Washington DC - Addis Ababa

Helpful?
Thank Matt P
See travel tips for airlines
“good value for money”
vispiE, 12 Nov 2018 | Read review
“Respectful , no trouble and prettylooking woman working.”
Travel63601323747, 8 Nov 2018 | Read review
“Try to have flight with a new B787 Dreamliner or Airbus A350, very up-to-date and comfortable. Be very very very patient.”
Kristo22, 6 Nov 2018 | Read review
“Best tip: do NOT fly Ethiopian Airlines”
cuak89, 6 Nov 2018 | Read review
“Arrive early”
82paulu, 3 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Ethiopian Airlines
Ethiopian Airlines (ET) is the flag carrier of the country of Ethiopia and a member of the Star Alliance. The airline flies non-stop to 20 domestic destinations and more than 80 international destinations. This includes about 50 destinations elsewhere in Africa, as well as points in Europe, Asia, North America and South America. Most of the airline's fleet features a two-cabin configuration: Cloud Nine, which is the company's Business Class, and Economy Class. Some of its smaller planes are configured with only Economy Class seating. Ethiopian's head office and operational hub is located at Addis Ababa Bole International Airport (ADD).

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