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Ethiopian Airlines

6,484 reviews
Headquarters: Airport Enterprise Building, Addis Ababa Ethiopia
Overview
3.06,484 reviews
Travellers' Choice 2018 Winner
Legroom
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In-flight entertainment (WiFi, TV, films)
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About Ethiopian Airlines

Airline Alliance

Star Alliance
Headquarters: Airport Enterprise Building, Addis Ababa Ethiopia

Airline Summary

Ethiopian Airlines (ET) is the flag carrier of the country of Ethiopia and a member of the Star Alliance. The airline flies non-stop to 20 domestic destinations and more than 80 international destinations. This includes about 50 destinations elsewhere in Africa, as well as points in Europe, Asia, North America and South America. Most of the airline's fleet features a two-cabin configuration: Cloud Nine, which is the company's Business Class, and Economy Class. Some of its smaller planes are configured with only Economy Class seating. Ethiopian's head office and operational hub is located at Addis Ababa Bole International Airport (ADD).
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6484Reviews
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Seema N wrote a review 11 Apr
Singapore16 contributions7 helpful votes
Singapore - Johannesburg
International
Ethopian Airlines is the best in Africa. The crew was friendly, nice the entertainment is avarage the food was amazing. I would recommend people coming to Africa to fly Ethopian Airlines. If you are wondering what is in the entertainment it is Disney movies
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Katie A wrote a review 8 Apr
Dunwoody, Georgia1 contribution
Beira - Atlanta
International
Absolutely awful airline. First, my flight out of Beira, Mozambique was cancelled without notice. My colleague had called the airport the morning of my scheduled flight because I was unable to complete check-in online, but they assured it that I could check-in in person, as they were simply experiencing issues with the server. They forgot to mention that there were NO flights for Ethiopian even departing that day. It's a tiny airport - why didn't they know? I arrived to the airport only then to find out my flight had been cancelled and literally nobody could tell us why. So, my colleague took me to the local Ethiopian Airlines office to figure out an alternative. The person who helped us there had a really bad attitude and said something to the effect of us "making a big deal" about the cancelled flight. I had been in Mozambique for 3 weeks, which is 10,000 miles from my home, and I had urgent matters to get to back home. But she didn't care. After sitting in the office for an hour, she finally got me a flight out the next day. The next day at the airport, it took 4 people and 30 minutes to get me checked into my flight because, once again, online check-in had not been working. Just before take-off, the flight attendants walked up and down the aisles spraying a continuous stream of some kind of aerosol all over the open, overhead luggage compartments. Loved filling my lungs with whatever that was, and I'm sure it was totally effective for whatever the purpose of it was. My favorite part of the whole journey, though, was definitely the food poisoning I got from one of the delicious airplane meals. I was not able to sleep for the 35-hour journey, and I got to experience the lavatory at all kinds of prohibited times (take-off, taxi, re-fueling). 10/10 would not recommend, and hope to never use it again.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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sachin a wrote a review 6 Apr
2 contributions1 helpful vote
Johannesburg - Mumbai
International
It was semi horrible. The 5.5hr flight from Johannesburg to Ethiopia was horrible. The 737-M8 is such a poor aircraft to use. There is no in-flight entertainment, they chose slim line seat(no padding). The prices at Addis are horrible. $3 for a bottle of 500ml water. It's absolutely ridiculous. The flight to and from Mumbai on the 787-8 was much more enjoyable, good entertainment and service. Addis is a horrible airport. I understand the company is growing but they need to sort out something. I don't understand how they the best airline in africa, the local carrier here in RSA, Airlink is honestly way better than whatever Ethiopian airlines is. They are more of a low budget airline than anything else. Rethink your tickets. Sacrifice some moola for a better experience.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dean H wrote a review 6 Apr
3 contributions1 helpful vote
Cape Town Central - Milan
International
Absolutely shocking airline - customer service is non-existent and they do anything to make a quick buck. Would avoid them at all costs. Will never book with them again.
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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James M wrote a review 5 Apr
3 contributions2 helpful votes
Cape Town Central - Entebbe
Africa
This time I was really unlucky. Travelling between Uganda and Capetown for a short holiday. 4 young children and parents. 3 out of 4 flights were delayed, information kept to an absolute minimum, resulting in a disoriented and tired family in the middle of the night. However, a hotel was offered and vouchers prepared. But then, the shuttle buses were not shuttlng, hotel offered breakfast, but the buffet was empty.... Re-entering the airport took no less than 2 hours. The airport was not able to handle the amount of passengers, toilets overflowing, people getting very irritated. Will avoid Ethiopian when travelling in a group, you might find yourself at a disadvantage
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Starter before dinner is served
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Champagne before take-off
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Katie A wrote a tip 8 Apr
"To have the best flight with this airline, pick a different airline"
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sachin a wrote a tip 6 Apr
"If you did book, request a refund. It's bad"
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James M wrote a tip 5 Apr
"Don't travel with a group or family"
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wuhibet L wrote a tip 5 Apr
"Use Emirates or any other airline to fly. Honestly not worth the money spent. They look down on people and will give away your seat."
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Riyadhc wrote a tip 2 Apr
"Don’t book this airline what ever you do worse ever junk filth "
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