Ethiopian Airlines

Headquarters: Airport Enterprise Building, Addis Ababa Ethiopia

0011 251 11 665 6666

Website

3.06,944 reviews

Travellers' Choice 2018 Winner

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About Ethiopian Airlines

Airline Alliance

Star Alliance

Airline Summary

Ethiopian Airlines (ET) is the flag carrier of the country of Ethiopia and a member of the Star Alliance. The airline flies non-stop to 20 domestic destinations and more than 80 international destinations. This includes about 50 destinations elsewhere in Africa, as well as points in Europe, Asia, North America and South America. Most of the airline's fleet features a two-cabin configuration: Cloud Nine, which is the company's Business Class, and Economy Class. Some of its smaller planes are configured with only Economy Class seating. Ethiopian's head office and operational hub is located at Addis Ababa Bole International Airport (ADD).

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3.0

6,944

Excellent

1,378

Good

1,957

Average

1,203

Poor

645

Terrible

1,763

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Marelize N

2 contributions

Theft

Dubai - Cape Town CentralInternational

Do not fly with Ethiopian Airlines. My gold necklace and earrings were stolen out of my luggage and I have been on the phone for hours trying to report it, unable to get hold of them.

Date of travel: March 2025

Written 24 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Selam V

1 contribution

Worst customer service

Brussels - Addis AbabaInternational

They charge a lot for changing flight tickets. On top of that, the staff don’t seem well trained to provide clear information, so customers often end up paying extra to fix problems that could have been avoided.

Date of travel: March 2025

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Written 23 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Aiya Z

2 contributions

Awful experience

Addis Ababa - FrankfurtInternational

Absolute nightmare – never fly Ethiopian Airlines! Our flight from Addis Ababa to Frankfurt on January 21 was a complete disaster. When we got to our seats, a woman with a child was sitting in one of them and flat-out refused to move. She claimed the flight attendants told her she could take the seat for her child. Instead of resolving the issue, the crew did nothing, and we had to argue, wave our boarding passes in their faces, and fight for the seats we had paid for. And that was just the beginning: — The plane was filthy and falling apart. — The food was disgusting—inedible garbage. — The service? Nonexistent. The crew ignored complaints and let chaos unfold in the cabin. This airline is a joke. If you care about your comfort, sanity, or basic human dignity, stay far away from Ethiopian Airlines.

Date of travel: January 2025

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Written 21 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Happiness28591843372

1 contribution

Uproot bad apples-rude flight attendant

New York City - LomeInternational

I was excited to board Ethiopian Airline for the first time. I looked forward to the experience and had high hopes since I heard about the great Ethiopian hospitality, which I was eager to expereince firsthand. To my surprise, I encountered the rudest flight attendant who yelled and dismissed all legitmate requests. I believe her name was Fre(?) May be she was having a bad day, but that doesn't excuse such unprofessional behavior. She wouldn't allow going to a restroom after the plane had safely landed and the pilot had turned seatbelt signs off because she needed to do a headcount. She wouldn't care if the passanger had medical issues. She wouldn't reset the inflight entertainment service since she claimed to be too busy. A whole row of seats had no service for the over 9-hour flight. She refused to distribut seatbelt extenders for those who needed it until the plane started to take off. You ask for a glass of water and she would yell in her broken English-"we will distribute later" Ethiopian Airline needs to investigate and take appropriate action against such bad apples so it can maintain its good reputation.

Date of travel: December 2024

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Written 21 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

stephane m

1 contribution

No customer service to resolve issues except for booking

Brussels - YaoundeInternational

I’ve experienced the absolute worst customer service regarding a luggage reclamation. After flying from Brussels to Yaounde in May 2024, my luggage was lost. For the past 10 months, I’ve been calling and emailing without any response from them. When I reached out to the international call center, they simply hung up on me without guiding me on what to do next. As of today, March 20th, 2025, I still haven’t received any information on how they plan to resolve this issue. I will never fly with Ethiopian Airlines again.

Date of travel: May 2024

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Written 20 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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