EGYPTAIR

Headquarters: Administerial Complex, South Building 2nd Floor, Cairo Egypt 11771

0011 20 90070000

Website

3.05,159 reviews

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About EGYPTAIR

Airline Alliance

Star Alliance

Airline Summary

A member of the Star Alliance, Egyptair (MS) is the flag carrier of Egypt. It operates from a hub at Cairo International Airport (CAI), and has designated Borg El Arab Airport (HBE), 2Hurghada International Airport (HRG), Luxor International Airport (LXR) and Sharm el-Sheikh International Airport (SSH) as focus cities. Passengers can fly Egyptair non-stop to more than 75 destinations in Africa, Europe, Asia, the Middle East and North America. The airline also has codeshare agreements with about 20 other airlines. Its planes feature both two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations.

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3.0

5,159

Excellent

1,006

Very good

1,290

Average

907

Poor

474

Terrible

1,482

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kalaaji

1 contribution

🚨 Avoid EgyptAir – Unjustified Overcharges & Poor Customer Service! 🚨

Cairo - BrusselsInternational

🚨 Avoid EgyptAir – Unjustified Overcharges & Poor Customer Service! 🚨 I recently had a terrible experience with EgyptAir regarding excess baggage charges and horrible customer service. My wife and I traveled from Guangzhou Baiyun International Airport, China (CAN) to Belgium, and EgyptAir scammed us with unfair baggage fees. ✔ Excess Baggage Scam: We had a total of 92 kg of luggage, with a permitted allowance of 46 kg (23 kg per bag). Instead of charging for only the 46 kg of excess weight, EgyptAir wrongfully charged us $1,520 USD for "extra pieces" instead of applying a fair weight-based calculation. They charged $380 for a 6 kg bag and the same amount for a 22 kg bag! This is outrageous and exploitative. ✔ Unprofessional Staff & Rude Behavior: When we questioned the excessive charges, an EgyptAir staff member shouted at us at the airport, showing complete disrespect for passengers. When we complained, customer service ignored our concerns and refused to acknowledge any wrongdoing. ✔ EgyptAir’s Customer Service is a Joke: We have been fighting for over a month to get a refund, but EgyptAir refuses to admit any mistake. They keep sending generic responses without addressing the actual issue. 🔴 BEWARE! EgyptAir has no transparency in its baggage fees and does not care about passengers. I strongly advise travelers to avoid EgyptAir at all costs unless you want to be overcharged, disrespected, and ignored. 📢 I will be escalating my case to international aviation authorities and legal channels to ensure no other passengers are scammed like we were. can

Date of travel: February 2025

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Written 19 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Gülistan B

3 contributions

Egypt air broke my 2 baggages and not answer mails!!!

Sharm El Sheikh - CairoDomestic

I traveled from Sharm El Sheikh to Cairo with my wife and daughter on flight MS29 on March 10, 2025, and when I received the suitcase, I saw that one of my suitcases had a broken handle and the other had a broken wheel, as I sent in the attachment. I want the necessary inspection to be carried out and compensation for the damage you caused. The approval number is MKGF9S

Date of travel: March 2025

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Written 16 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

carlota

Lisbon, Portugal

10 contributions

Lots of terrible experiences with EgyptAir

Cairo - LisbonInternational

A lowcost aircraft (chewing gum on the seats, no space, no TV) for a 6h international flight. The meal was literally rice with green peas (which tasted spoiled). They lost my bag with important medicine inside and it has been 4 days without any information. There has been a problem in every flight with them. The customer service is terrible. Avoid and consider other options.

Date of travel: March 2025

Written 16 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

ARTURO

3 contributions

They changed the day of the flight and it was very difficult to resolve it.

Johannesburg - HurghadaNorth Africa

They changed the day of the flight and it was very difficult to resolve it. It caused us a problem on our vacation ........

Date of travel: February 2025

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Written 14 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Relax00862722827

2 contributions

Complaint

Cairo - TorontoInternational

I was traveling from Cairo to Toronto on March 11th. The flight was canceled . Likely I called to check the flight when they told me the flight was canceled !! No reasons was given, they no notification received. I wrote a compliant to the head office,no answer as usual. I feel very bad that this company still flying. And represent EGYPT. What a shame.

Date of travel: March 2025

Written 12 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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