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Delta Air Lines

62,283 reviews
Headquarters: 1030 Delta Blvd, Atlanta, GA 30354
Overview
4.062,283 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
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About Delta Air Lines

Airline Alliance

SkyTeam
Headquarters: 1030 Delta Blvd, Atlanta, GA 30354

Airline Summary

One of the oldest and largest airlines, Atlanta-based Delta Air Lines (IATA: DL; ICAO: DAL) operates non-stop flights to more than 330 destinations in 64 countries and six continents. The airline, which is a founding member of the SkyTeam alliance, has 10 domestic US hubs, as well as international hubs in Amsterdam, Paris and Tokyo. Regional flights operate under the Delta Connection brand name. Delta's fleet of aircraft feature a variety of cabin configurations that include Delta One (the airline's long-haul international Business Class), First Class (domestic flights), Business Class (international flights to the Caribbean), Delta Comfort+ (Premium Economy Class), Main Cabin (Economy Class) and Basic Economy (a pared-down version of Main Cabin).
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62283Reviews
7833Photos
100Tips

Reviews
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Anja M wrote a review 23 Apr
2 contributions2 helpful votes
Atlanta - Amsterdam
International
Flight was delayed two times, so we were at risk missing our next flight heading home. So we asked about rebooking at the Delta Airlines Head Service Desk and had an awful experience with the staff. The guy in charge even laughed with his colleagues about our situation and us asking questions. Rude and in no way shape or form acceptable! Would'nt fly with Delta again.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tony R wrote a review 23 Apr
3 contributions2 helpful votes
McAllen - Austin
Domestic
Flight was delayed several times & Delta kept insisting plane was headed our way. No plane ever showed up, flight canceled, & we were kept wating 8hrs for a plane that was never showing up at airport.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ellie P wrote a review 23 Apr
2 contributions4 helpful votes
Amsterdam - New York City
International
Awful airline, booked economy tickets but got mailed offer to upgrade several times so we did as it was a very special trip. On the way to JFK the wifi did not work and neither did our entertainment system and yes, I did mention this but sorry was all there was on offer, rude staff and made us feel akward for mentioning it. On the way back I had 2 seats booked, handpicked online with extra legroom economy, again paid the extra money for the seat with extra legroom. Once on board our seat was row 3 in economy... no extra legroom which I payed extra for. Explanation, sorry can't help you as the layout on the website can vary depending on what plane we fly on the day, really??? Once home and Mailed Delta Airlines about this they gave me a voucher for flying with them again next time of 100 euro. Well I work in Education so if only I could take this kind of trip on a regulair basis ...and it's not even half of what I spend on top of the ticket price for the comfort I never received. I simply want the money back that I payed out. You can't just take people's money Delta! So fly Delta if you want but just remember, it could be you!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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D V wrote a review 23 Apr
1 contribution
Charlotte - Denver
Domestic
My flight was delayed so much I could not catch my connecting flight. Not once but twice. Both were late afternoon flights. One flight the airline changed my flight to a different airline to get me to my destination on time the other they did not. I understand wanting to be safe ( weather/mechanically) and things happen but I don’t feel I have to pay for these events. I feel as a business they should do everything they can to right the situation. If I fail to show up wether it a mechanical, personal, weather issue the airline would give back my money then. So why is it ok to come up with excuses upon excuses which they hide behind. The gate agent from delta told me I should never plan a late flight in spring and summer because they will always get delayed and or canceled. I managed to get a flight out with a different airline and had to pay for it. Delta refused to reimburse me for this ticket or provide compensation. Lesson in this if plan to fly delta only book morning flights for you may not make it in a later flight.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michael D wrote a review 23 Apr
1 contribution1 helpful vote
Orlando - Minneapolis
Domestic
The customer service was horrendous. Also, don't ever think of traveling with a small dog in cabin. The managers opinion is what matters when deciding if the small dog is to big even though the rules say one thing. Never will I fly eoth Delta.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ellie P wrote a tip 23 Apr
"If you can fly with another Airline, do it. You do not want to be me. "
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D V wrote a tip 23 Apr
"Only book early morning or early afternoon flights "
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Anna G wrote a tip 22 Apr
"Everybody was polite and they made us feel comfortable."
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Wander118803 wrote a tip 22 Apr
"DO NOT PACK EXPENSIVE COLOGNES AND PERFUMES BECAUSE IF BROKEN BY DELTA EMPLOYEE THEY WILL NOT COVER IT NOR ANY DAMAGES TO YOUR LUGGAGE ITSELF"
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raa89 wrote a tip 20 Apr
"My only tip is find another airline "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: AU$46
2th checked bag: AU$62
3th checked bag: AU$232
4th checked bag: AU$309
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: AU$46
2th checked bag: AU$77
3th checked bag: AU$232
4th checked bag: AU$309
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: AU$46
2th checked bag: AU$85
3th checked bag: AU$278
4th checked bag: AU$309
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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