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Cubana de Aviacion


763 reviews
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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763 Reviews from our TripAdvisor Community

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763 reviews from our community

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Showing 276: English reviews
Toronto, Canada
Level 2 Contributor
7 reviews
8 helpful votes
Reviewed yesterday
NEW

I read the online reviews and was willing to be open minded, but this is not even on my future radar any more. Our trip was cancelled and the only consolation was to book at a future date or a refund! I'm sure glad they offered the full refund ;)

Caribbean Economy Toronto - Holguin
Helpful?
1 Thank rkeats2016
Johannesburg, South Africa
Level 5 Contributor
51 reviews
17 helpful votes
Reviewed 3 weeks ago

The tragic 110 deaths last week were preventable. Our flight three weeks before was an awful experience. First delayed by 2 hours - no notification. After check-in a further 4 hours. Aircraft filthy - overhead lockers covered in grimy hand prints put there over time. Seat stitching torn, worn, broken. My seat buckle faulty. Crew, in ill-firring, creased uniforms, had...

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Caribbean Economy Cancun - Havana

Helpful?
Thank Ambler_12
Kitchener, Canada
Level 6 Contributor
120 reviews
79 helpful votes
Reviewed 9 May 2018

Cubana cancelled my flight without notification. At the airport, when I was able to track the rep down he was supposed to busy to talk to me. It cost me 300 CUC's to take a taxi to Havana. Trying to get my money back, everyone I emailed passed the buck. Never will I use this airline again.

Domestic Economy Santiago de Cuba - Havana
Helpful?
3 Thank Richard S
Massachusetts
Level 3 Contributor
20 reviews
2 helpful votes
Reviewed 3 May 2018

Not a bad airline if you go for a short flight. It would have been like a 16-hr bus ride back to Havana from Santiago, and then it was like just an hour and a half by plane between those cities, so for domestic flights Cubana is worth it. You get airconditioning on full blast, which in the short time...

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Domestic Economy Santiago de Cuba - Havana

Helpful?
2 Thank Isaac Y
Pickering, Canada
Level 6 Contributor
33 reviews
303 helpful votes
Reviewed 30 April 2018

flite delayed. told on departure from corales 2 hrs. after going thru customs no further info. mini revolt at 9:30 p.m. security guards had to access customs aduna and then airport supervisor.finally departed after 5 hr. delay, missed connections, dirty plane and bathrooms. plane supposedly had maintenance in varadero. snak pak incomplete. no disability assistance. cadeca and internet wifi unavailable....

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Caribbean Economy Toronto - Santiago de Cuba

Helpful?
3 Thank cubacarol
Level 4 Contributor
23 reviews
92 helpful votes
Reviewed 29 April 2018

Much cleaner than last time I flew with airline but on the return flight when serving the food there was not a bun to go with the cold meat and cheese very odd!!

Caribbean Economy Toronto - Santiago de Cuba
Helpful?
Thank Beachloverforever22
Toronto, Canada
Level 2 Contributor
5 reviews
12 helpful votes
Reviewed 29 April 2018 via mobile

I flew from Toronto to Varadero in March. For economy class one-way, the cost averages around $450, but can be under $400 in the summer during low season. The great thing about Cubana Airlines is that you get to check 1 bag free of charge, it’s included. I don’t know too many airlines these days who let you check a...

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Caribbean Economy Toronto - Varadero

Helpful?
1 Thank Samantha H
Montreal, Canada
Level 6 Contributor
137 reviews
112 helpful votes
Reviewed 28 April 2018

I cannot understand why people complain against Cubana. Timely flights, dirt cheap, decent service. You even get a free decent meal! Comfortable and clean. What else can one ask for?

Caribbean Economy Montreal - Santiago de Cuba
Helpful?
1 Thank Benoit N
Brampton, Canada
Level 3 Contributor
18 reviews
7 helpful votes
Reviewed 21 April 2018

Was a very good flight,we were pleasantly surprised,we got a meal,drinks,snacks,we were allowed to carry double the luggage of any other airline we have ever flown with,quite impressive .i would definitely recommend this airline to everyone.This was the first time we have flown with this airline,,other airlines should take on their lead for sure.taking care of the customer over exceeded...

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Caribbean Economy Toronto - Cayo Coco

Helpful?
2 Thank Joan K
toronto
Level 5 Contributor
18 reviews
124 helpful votes
Reviewed 17 April 2018

Flight was 2 hours late leaving but they made up some of the time in air. Seats had more leg room than most other Canadian charters. No entertainment option provided on this flight -- not even music. They provided an included dinner since our flight was over the dinner hour. Beers could be bought for $3 Canadian and a glass...

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Caribbean Economy Toronto - Cayo Largo

Helpful?
2 Thank time2go
See travel tips for airlines
“Never use this airline, take a cab.”
richardsU8706ST, 8 May 2018 | Read review
“Download music to listen to, or bring a book to read w you, because no inflight entertainment existed on the flight I took!”
338isaacy, 2 May 2018 | Read review
“Get to the airport early!!”
Beachloverforever22, 28 Apr 2018 | Read review
“Check in all your luggage at no cost,,no worries no hassle”
joank726, 20 Apr 2018 | Read review
“Keep an open mind and stay home if you are looking for trouble.”
rwhetung, 15 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Cubana de Aviacion
Cubana de Aviacion (CU) is Cuba's national airline as well as the country's largest carrier. It operates from a hub at Havana's José Martí International Airport (HAV), and has designated Antonio Maceo Airport (SCU), Juan Gualberto Gómez Airport (VRA) and Frank País Airport (HOG) as focus cities. The airline flies to about 20 destinations, including eight domestic airports, as well as destinations in Argentina, Canada, Colombia, Costa Rica, the Dominican Republic, France, Mexico, Spain and Venezuela. Cubana also has codeshare arrangements with six other carriers.
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