We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Copa Airlines


8,549 reviews
Headquarters: PO Box 0816-06819, Panama City 06819 Panama 011 507 217-2672 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

8,549 Reviews from our TripAdvisor Community

Write a Review

8,549 reviews from our community

Filter reviews by popular destinations:
All reviews Panama City Sao Paulo Cancun Buenos Aires Punta Cana Santiago San Jose Montevideo Havana Orlando Miami Rio de Janeiro Lima Cordoba Mexico City
Traveller rating
Cabin
  • (1,634)
  • (0)
  • (421)
  • (0)
Route
  • (1,429)
  • (296)
  • (152)
  • (145)
  • (34)
  • More
Language
  • More
Showing 2,056: English reviews
L'Orignal, Canada
Level 4 Contributor
21 reviews
2 helpful votes
Reviewed today
NEW

Flight was on time, service was efficient. A direct flight between Montreal and Panama City, Panama is the most efficient way to get there and back.

International Economy Montreal - Panama City
Helpful?
Thank Mimimama08
Las Vegas, Nevada
Level 6 Contributor
229 reviews
123 helpful votes
Reviewed yesterday
NEW

When I fly international business class, I expect a lot more than you get out of a domestic first class flight. In this case, I would say, Copa has a worse product and worse service in most cases. The food is basically inedible, the service is not very attentive and the seats and inflight entertainment are the worts I have...

More 
International Business Class Las Vegas - Rio de Janeiro

Helpful?
Thank Jim R
Panama City, Panama
Level 6 Contributor
256 reviews
37 helpful votes
Reviewed yesterday
NEW

Lost my daughter's javelin in a 2.5' PVC white tube well marked with identification details. The day before yesterday, I inquired and no luck and nothing from Copa yesterday or today. The other incident that was not very nice was when Copa held me up at the service desk for 30-45 minutes to check-in for no good reason. This check-in...

More 
International Economy Boston - Panama City

Helpful?
Thank Scott C
Centreville, Virginia
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

They were on time and very efficient. Actually served breakfast. They were on time and very attentive.Reliable would use them again.Making up 100 words is stupid. They were on time and very efficient. Actually served breakfast. They were on time and very attentive.Reliable would use them againThey were on time and very efficient. Actually served breakfast. They were on time...

More 
International Economy Washington DC - Panama City

Helpful?
Thank lambuhl
Trinidad
2 reviews
Reviewed 2 days ago
NEW

The flight crew were professional n very efficient, throrough with instructions in both languages. The inflight entertainment n food was good esp in comparison to what is being offered from other airlines...extra payment etc. Staff was cordial n accomodating without hesitation n they ensured that my needs n of others were met. Keep up the good work!

International Economy Port of Spain - Cancun
Helpful?
Thank Excursion23834590084
Sacramento, California
Level 5 Contributor
61 reviews
27 helpful votes
Reviewed 2 days ago
NEW

We flew from San Francisco to Liberia (6 hour 30 minute flight). This airline restored my faith in how air travel can be pleasant. The baggage person at check in was amazing and helpful. Copa provided complimentary: - each seat had its own entertainment system (movies, games, music, etc.) - a snack at the beginning of the flight - drinks...

More 
International Economy San Francisco - Liberia

Helpful?
Thank Lizthetraveler
The Hague, The Netherlands
Level 5 Contributor
70 reviews
25 helpful votes
Reviewed 2 days ago
NEW

After a speedy boarding, the flight left before departure time. Professional and smiling staff provided us with someth8ng to eat and drink and we arruves before scheduled arrival.

Central America Economy Curacao - Panama City
Helpful?
Thank Luc P
Level 5 Contributor
44 reviews
8 helpful votes
Reviewed 3 days ago
NEW
via mobile

It was one hell of wait. The flight kept getting delayed more and more. The flight that was supposed to get me to Panama City at 5.30 pm didn’t even arrive until 7.00 pm. It’s annoying that customer service did not answer the phone and no one could give any explanation as to why the flight was delayed. Other than...

More 
Central America Business Class San Jose - Panama City

Helpful?
Thank 506maikolp
Port of Spain, Trinidad
Level 3 Contributor
15 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Staff was polite and efficient. We actually got meals on both flights! Seats were just ok, but for the short trips it wasn't a major inconvenience.

International Economy Port of Spain - San Jose
Helpful?
Thank Pioneer66089712011
Derry, New Hampshire
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Flight from BOS to PTY roundtrip was uneventful! Which is exactly how I like it! :-) We ordered vegetarian meals and they were delivered with a smile! Both flights were on time and very smooth flights. I can highly recommend based on this one time experience. When returning from Panama, once we got to our gate, we had to go...

More 
International Economy Boston - Panama City

Helpful?
Thank BillyNH57
See travel tips for airlines
“Just don't expect a lot and you will be alright.”
337jimr, 14 Nov 2018 | Read review
“Dont be fashionably late bcz they an on time airline”
Excursion23834590084, 13 Nov 2018 | Read review
“Be organized, sometimes the crew gets very busy and you dont get all the help you may need, !! Keep your had luggage organized .”
135susanav, 9 Nov 2018 | Read review
“If you are looking for service, light meal ( not cookies or pretzel) Copa is delivering”
CasalasBrisascr, 7 Nov 2018 | Read review
“Bring own food and entertainment with fully charged batteries.”
Hidden_World_Photos, 6 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Copa Airlines
Panama flag carrier Copa Airlines (CM) is based in Panama City. The airline, which is part of the Star Alliance, offers non-stop flights to about 70 destinations in 30 countries in Central America, North America, South America and the Caribbean. Its fleet of aircraft is configured with two cabins: Business Class and Economy Class. The airline's hub is located at Panama City's Tocumen International Airport (PTY). Focus cities include Bogota's El Dorado International Airport (BOG), Guatemala City's La Aurora International Airport (GUA), San Jose, Costa Rica's Juan Santamaría International Airport (SJO) and Managua's Augusto C. Sandino International Airport (MGA).

1,126 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1126)
Viewed
Cabin (77)
Viewed
Seat (91)
Viewed
Our fleet (8)
Viewed
View from Window (220)
Viewed
Food and Drink (115)
Viewed
Onboard Feature (43)
Viewed
Airport (143)
Viewed
Airline Lounge (9)
Viewed
Other (420)