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Copa Airlines


5,477 Reviews
Headquarters: PO Box 0816-06819, Panama City 06819 Panama +507-217-2672 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,477 Reviews from our TripAdvisor Community

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5,477 reviews from our community

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Showing 1,095: English reviews
Oxnard, California
Level 6 Contributor
313 reviews
55 helpful votes
Reviewed yesterday
NEW

We had a change of flights; so we were told to go to the Copa counter. We were given our seats; yet when we boarded, other people were issued the same seats. It took a while; but we took the seats and other people reassigned. Legroom was good for us. After that, our flight was lovely. We didn't pay baggage...

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International Economy Panama City - Los Angeles

Helpful?
Thank jtdanza
Bend, Oregon
Level 3 Contributor
21 reviews
5 helpful votes
Reviewed 2 days ago
NEW

When we have a choice, we choose to fly with Copa Airlines. They are efficient, friendly, and professional. I like the formal way that their staff dresses and acts. I also really like that they serve FREE food and snacks throughout the flight, even complimentary wine, should you so choose. It lends itself to a real hospitable atmosphere. They also...

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International Economy Miami - Santa Cruz

Helpful?
Thank Rudi M B
Guatemala City
Level 2 Contributor
5 reviews
7 helpful votes
Reviewed 6 days ago
NEW

I have booked my flight using expedia, i didn't do web check in. In Guatemala city during November and December there is a lot of people flying in /out. So the line for our check was too large, we were 6 pax, after one hour on the line one of the service people gave me an upgrade for a direct...

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Central America Economy Guatemala City - Panama City

Helpful?
Thank Ricardo H
Chitre, Panama
Level 6 Contributor
128 reviews
39 helpful votes
Reviewed 1 week ago

Copa is the ONLY way to fly in the Americas. The best quality service available in the air. Clean, well maintained aircraft that are staffed with friendly, helpful flight attendants. Delicious, fresh meals are served just like you are sitting at a restaurant. I dread the thought of having to get on a different airline than Copa. Buen viaje

Caribbean Business Class Panama City - Santo Domingo
Helpful?
Thank PanamaVagabond
San Francisco, California
Level 1 Contributor
4 reviews
5 helpful votes
Reviewed 1 week ago

I purchased a ticket through Priceline.com on October 7th to fly to Costa Rica. I have purchased dozens of tickets through Priceline in the past. There were no baggage restrictions listed on Copa Airlines website when I purchased it. I checked this out specifically because I knew what I was bringing. It would require three bags. I wanted to know...

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International Economy San Francisco - San Jose

Helpful?
Thank David M
Massachusetts
Level 6 Contributor
125 reviews
60 helpful votes
Reviewed 1 week ago

We were very pleased with this airline. Flights were all on time, personnel was professional and courteous and seats were more comfortable than AA and United by far! Two minor glitches: we didn't know we needed to reconfirms the special meal 48 hr before each flight, so we only had the meal requested on our flight from Boston, not on...

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International Economy Boston - Guayaquil

Helpful?
Thank Pvblue
Rio de Janeiro, RJ
Level 4 Contributor
41 reviews
4 helpful votes
Reviewed 1 week ago

Good experience to web check-in and seat reservation. Airplanes with good space for legs and very clean. Polite, attentive and available stewards throughout all flight. Excellent onboard service, complete with several options. No Wi-Fi available and poor entertainment option to long flights. Very good option to reduce costs to travel through Americas.

Central America Economy Rio de Janeiro - Panama City
Helpful?
Thank cbarcha
San Jose, Costa Rica
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 1 week ago

Very good experience, they give really decent food and snacks, they sent the luggage directly to destination and it was very timely!

International Economy San Jose - Orlando
Helpful?
Thank Ronaldbm12
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 1 week ago via mobile

I super recommend this air line. Very pontual which is the most important when you are connecting flights. The service on board is great too. So this is my second experience with them and I am so happy to be able to share it with you all. Best, Leandro

International Economy Belo Horizonte - Cancun
Helpful?
Thank Leandro C
Freeport, Caroni, Trinidad and Tobago
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed 1 week ago

Good service, very friendly staff. Alcoholic beverages such as wine and whisky are also served in Economy. Food is served on flight. My preference is vegetarian and I have this selected on my Copa profile yet they don't seem to cater towards vegetarian. I just settle for having the plantain chips and pass over the sandwich to someone who's willing...

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International Economy Port of Spain - Panama City

Helpful?
1 Thank Ravesh L
See travel tips for airlines
“Avoid this 3rd world airline from hell. Aviana airlines out of Columbia is much better.”
davidmE5974IW, 9 Dec 2017 | Read review
“Excellent option to reduce travel cost into Americas, with stop-over in Panama City”
cbarcha, 7 Dec 2017 | Read review
“Check terminal needed to check in and which terminal departure gate is located. In LAX it's in different terminals.”
AngelaFoodTravelGuru, 5 Dec 2017 | Read review
“You just have to be patient.”
fulgencio, 5 Dec 2017 | Read review
“Better seats in the middle besides the emergency exit (17)”
radioterapeuta, 5 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Copa Airlines
Panama flag carrier Copa Airlines (CM) is based in Panama City. The airline, which is part of the Star Alliance, offers non-stop flights to about 70 destinations in 30 countries in Central America, North America, South America and the Caribbean. Its fleet of aircraft is configured with two cabins: Business Class and Economy Class. The airline's hub is located at Panama City's Tocumen International Airport (PTY). Focus cities include Bogota's El Dorado International Airport (BOG), Guatemala City's La Aurora International Airport (GUA), San Jose, Costa Rica's Juan Santamaría International Airport (SJO) and Managua's Augusto C. Sandino International Airport (MGA).

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