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China Southern Airlines


3,801 reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China +86-95539 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,801 Reviews from our TripAdvisor Community

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3,801 reviews from our community

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Showing 2,806: English reviews
Norwich, United Kingdom
Level 2 Contributor
8 reviews
5 helpful votes
Reviewed yesterday
NEW

Fine if you are on a budget. No complaints but not flash. Staff great when we needed to change times at short notice.

Date of travel: February 2018
International Economy Auckland - London
Helpful?
Thank AJB10192
Jakarta, Indonesia
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

Very complete flight system entertainment on their long haul flight, spaceous economy class and a variety hot meals

Date of travel: January 2019
International Economy Dubai - Jakarta
Helpful?
Thank Andykaramoy
Sydney, Australia
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed yesterday
NEW

The flight was on time which is amazing. The food provided was shocking - a bit too salty and oily. Luggage handling is quite professional.

Date of travel: November 2018
North Asia Economy Hong Kong - Wuhan
Helpful?
Thank kennethkk2016
Dublin, California
1 review
Reviewed yesterday
NEW

Booked the tickets for myself and 2 kids in Sept via Justfly website to fly China Southern from SFO to Guangzhou China on 12/22/2018. Return trip 1/4/2019 with lay over in LAX (supposed to arrive 6:10pm and fly Delta 1333 8:40pm. Justfly e-mailed me after we left US about itinerary change but when I viewed the booking, no changes. Then...

Date of travel: January 2019
More 
International Economy Guangzhou - San Francisco

Helpful?
Thank jszhang
2 reviews
1 helpful vote
Reviewed yesterday
NEW

After booking the flight, I did a check on reviews of the airline. There were many complaints about the quality of the food served, inflight movies being in Chinese only, and the fact that the cabin crew did not speak English, and were unfriendly. Fortunately for me, I found none of the complaints to be an issue. The food was...

Date of travel: November 2018
More 
International First Class New York City - Manila

Helpful?
Thank Paradise622627
Sydney, Australia
Level 4 Contributor
39 reviews
12 helpful votes
Reviewed yesterday
NEW

A modern A380, no USB ports, very poor selection for inflight entertainment, food was OK. No snacks mid-flight, you could have water. You get what you pay for.

Date of travel: January 2019
International Economy Guangzhou - Sydney
Helpful?
Thank michaelmG3883GB
Melbourne, Australia
Level 4 Contributor
29 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Having flown on may airlines, I found this airline matched most of the standards of other western airline standards. we flew with them from Melbourne to Guangzhou then to Chengdu Service was good, food was good, movie selection was ok, seating was good. A surprise and a pleasure. The only downside was that we had selected our seats for both...

Date of travel: September 2018
More 
International Economy Melbourne - Chengdu

Helpful?
Thank Keith M
Tavistock, United Kingdom
Level 3 Contributor
18 reviews
12 helpful votes
Reviewed 2 days ago
NEW

This was a first experience with this airline,so no idea quite how it would pan out. The flight left on time,always good,especially when in for a very long trip.It was a night flight so chose not to eat dinner,but try and sleep,which I did.My first meal was breakfast.The choice was straightforward,either Chinese or English.I chose the omelette which was ok,but...

Date of travel: November 2018
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International Business Class London - Christchurch

Helpful?
Thank andreawhite276
Newbury, United Kingdom
Level 3 Contributor
16 reviews
11 helpful votes
Reviewed 2 days ago
NEW
via mobile

Further to my previous review I would also add that my entertainment system was not working as the sound was like an underwater gargling contest. The solution was to replace the headphones! No it was the device that was broken not the headphones but the stewardess couldn’t get her head round that. So 12 hour flight on uncomfortable seats and...

Date of travel: December 2018
More 
International Economy London - Bangkok

Helpful?
1 Thank StephenLane101
Newbury, United Kingdom
Level 3 Contributor
16 reviews
11 helpful votes
Reviewed 2 days ago
NEW
via mobile

Terrible customer service to start. Due to problem with their on line booking service I ended up with an extra seat I hadn’t wanted. 3 months later still trying to get money back. You’ll need to be fluent in Chinese to even start to get things going with them Next the webb site was hopeless and impossible to get seats...

Date of travel: December 2018
More 
International Economy London - Bangkok

Helpful?
1 Thank StephenLane101
See travel tips for airlines
“Pack some food with you, Google translator”
nedb183, 12 Jan 2019 | Read review
“Chill out and enjoy the experience”
eeycee, 11 Jan 2019 | Read review
“Try and email in advance if booked through a third party if dietary requirements need to be requested.”
keztay66, 10 Jan 2019 | Read review
“Book carefully, NO REFUND! if you cancel.”
richieo2019, 9 Jan 2019 | Read review
“Don't bother paying extra for seats when booking, they don't always honour it. Always worth asking if you want a special meal.”
teacatten, 9 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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