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China Southern Airlines
Headquarters: 278 Jichang Road, Guangzhou China 510405
Overview
3.55,081 reviews
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About China Southern Airlines

Airline Alliance

SkyTeam
Headquarters: 278 Jichang Road, Guangzhou China 510405

Airline Summary

The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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5081Reviews
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Christine J wrote a review 13 June
Singapore, Singapore2 contributions
Amsterdam - Langfang
International
Great: nice airplanes, good in flight service and entertainment, good food. Bad: When you need booking support: 1. Very difficult to reach customer support for ticket issues: The hotline is Netherlands (published on CZ website and Airport is not a valid number). The China hotline - you can stay on it forever and never get through (if you choose Chinese language). So the only chance is to call to China and select language English and you may get through to the customer support who speaks decent English 2. Lack of capability of solving issues quickly. Booked a ticket and realised dates wrong. For most full fair airlines, there is often a 24 hours safety net in case of this situation for free change or cancellation no matter what ticket condition is. For CZ it is only 2 hours (and it was not indicated anywhere online). Due to the difficulty of reaching their hotline, It took me a while to get connected to their agent and it was just passed 2 hours. I was told due to it is outside 2 hours period, I need to pay the change fee. I explained the invalid number listed online and indicated that I have proof of calling within 2 hours. But still the answer from their manager is they have no authority to grant the free change. Is this even true? They can only pass this one and get back in 2-5 working days while I am traveling in couple of days time - air ticket is a time sensitive product - how is 2-5 working days going to help any customer? So CZ has got the hardware, the network, the design of the products right, as great in flight services. But the ticketing services is still way below any of the big names out there.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Pippa B wrote a review 12 June
1 contribution
Melbourne - Rome
International
Horrendous experience, luggage was lost for a first trip to Europe of 2 weeks; and China Southern advised us they would find the luggage and send it to us. We spent hours following this up but the requests to find the luggage were falling on deaf ears. We were told to keep receipts and buy clothes, medication and so on for the trip which we did. Finally, the luggage was returned the day before we returned to Australia and we submitted the receipts as advised. China Southern didn't contact us, we proactively had to follow up and then spent weeks trying to get action from them with reimbursement. We signed a bunch of forms which they then asked us to sign again in a different currency, then signed a provided form stating that we would be reimbursed (not compensated we are just asking for actual costs of clothing and medication and sanitary items) and they advised us to expect payment within 3 weeks. After a few days past 3 weeks we wrote to them and followed up as payment hadn't been received. They wrote stating that they had changed their mind, and would pay less but not all the money. However, they haven't paid less, or anything at all, and have now stopped replying to us. We have written over 55 emails to customer service who provide useless and largely AI-written responses that take nothing of the facts into account and keep saying to be patient and wait on the baggage area that have clearly washed their hands of us not wanting to take responsibility for the costs they caused by delaying the baggage return. We have also written now to many corporate arms of the business but to this date, have not received any sensible replies, explanations, apologies or money - not the actual amount we are due as reimbursement nor the lesser amount which is approximately 50% of the actual costs. We are always polite, kind and clear and would hate to see any vulnerable or elderly person going through this awful service experience. Basically, just ignoring us and hoping we go away instead of doing the right thing?
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Milos P wrote a review 11 June
1 contribution
Sydney - Amsterdam
International
Was a bit hesitant choosing China Southern due to reading all the mixed reviews however my partner & I decided to still go ahead considering the great price. Everything was above every expectation from the food to the service. We had a 10hr layover in Guangzhou which was a worry however if you go to the China Southern Business lounge on arrival you can pay to enter. It cost us $150 AUD (each) for 8hrs of use which was all inclusive. Food, Drinks, showers etc. Everything was top class. Arrived in Amsterdam on time no delays. We are actually so happy we chose China Southern. Saved an easy $1000 each compared to the other airlines.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ocean N wrote a review 10 June
3 contributions1 helpful vote
Dhaka City - Sydney
International
CHINA SOUTHERN is the most pathetic and Genuine Third Class Airlines. Stay Away!!!! We were travelling to Asia from Australia and the entire journey had been really frustrating. China southern airlines don't provide assistance in situations like sudden cancellation of flight. We tried to reached out to service team at the airport office and the China southern online support to see if they can help or assist. Nobody actually there to help the customers. We have wastes a whole day and our little 2 year old son got serious sick because of all the hassle we had to deal with. Absolutely hopeless service!!!!!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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KevinLondon wrote a review 9 June
Romford, United Kingdom1096 contributions204 helpful votes
London - Manila
International
First time on China Southern London to Manila via Guangdong, London flight to Guangdong was on a Dreamliner 787. Service was good and Flight Attendants were very attentive, food was better than average and much better than Etihad my previous airline of choice. Entertainment system had good a range of Hollywood films in English, the amenity kit for the 11 hour night flight was good. The transfer was smooth at Guangdong and this is a nice airport with a few shops and reasonable priced places to eat plus an out of the way Starbucks. Small plane A320 for onward journey to Manila but just over 2 hours, both flights departed and arrived on time, no issues with checked luggage. Given price this was great value for money and actually a better experience than travelling with Etihad.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Delicious mashed potatoes and chicken, hot sour bread roll, salmon salad.. chocolate cake.. good selection of wine or beers
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the number of changes my flights have gone through
5 Helpful votes
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Christine J wrote a tip 13 June
"Great to book multileg and stopover on their site. Be aware the website is not as well designed as KLM or SIA for managing your booking. "
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Ioannis M wrote a tip 1 June
"Don’t fly with them"
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Seaside27246441840 wrote a tip May 2024
"fly with them"
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blaydon12 wrote a tip May 2024
"Get there early for check in and confirm if you are sitting next to your partner because it doesn't match up."
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Dad181 wrote a tip May 2024
"If you are unhappy with something, let the staff know, they will go out of their way to assist if possible"
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