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China Eastern Airlines


3,433 reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China 011 86 95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,433 Reviews from our TripAdvisor Community

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3,433 reviews from our community

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Showing 2,141: English reviews
Honolulu, Hawaii
Level 3 Contributor
5 reviews
Reviewed today
NEW
via mobile

I've seen so many bad reviews of this airlines after we booked our tickets so I was worried, But it was a deal $500 round trip from Honolulu, Hawaii to Saigon, Vietnam. That's cheaper than flying to the states for us. We flew on economy and I felt like we flew first class! Our first leg was from Honolulu, Hawaii...

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International Economy Honolulu - Ho Chi Minh City

Helpful?
Thank livinglife0ntheedge
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed today
NEW
via mobile

From start to finish China Ester Airlines displayed ZERO initiative to maintain any kind of public relations or render any assistance with my trip. The China Eastern Airlines nightmare started in Vancouver where the flight had changed so there was 24.5 hours in China, a-posed to 18. (Anything over 24hr requires a visa) China Eastern would not allow me on...

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International Economy Vancouver - Kathmandu

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Thank 138dano
Level 2 Contributor
4 reviews
Reviewed 2 days ago
NEW
via mobile

Amazing flight, amazing lounge at Shanghai. Best service in all my flying, stewards were soooo helpful and nice. Food fantastic. Flight on time. Can’t recommend enough

Domestic First Class Shanghai - Taiyuan
Helpful?
Thank Katrina C
New York City, New York
Level 4 Contributor
25 reviews
2 helpful votes
Reviewed 2 days ago
NEW

We flew from Guangzhou to Xi’an and from Xi’an to Beijing in Business / First with China Eastern. We were very satisfied with the experience. Check in was very easy, separate security clearance facilities, acceptable meals served. No hesitation in flying with them again.

Domestic Business Class Guangzhou - Beijing
Helpful?
Thank racyray
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

Flew from Korea to China. Pretty basic service and amenities. Good for short flights and when flight times are convenient.

North Asia Economy Seoul - Shanghai
Helpful?
Thank Tim70s
Los Angeles, California
1 review
Reviewed 3 days ago
NEW

I booked a roundtrip Business award ticket on Delta.com using Delta miles on October 31, 2018 for a January 2019 trip. The flights were operated by China Eastern as they are partners with Delta - no big deal, I thought. I was wrong. China Eastern had cancelled my flight WITHOUT notice and without refund even when I had $275 in...

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International First Class Los Angeles - Bangkok

Helpful?
Thank saipantofu
Shanghai, China
Level 6 Contributor
458 reviews
146 helpful votes
Reviewed 3 days ago
NEW

Getting into the seat was the first challenge with the cabin staff rudely pushing past people and generally getting in the way. Pillows were then thrown at a few random people from a huge bag, but most people got nothing. The food was pretty awful and there was a very clear indication that these people could not care less about...

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Southeast Asia Economy Shanghai - Chiang Mai

Helpful?
Thank John T
Level 3 Contributor
19 reviews
3 helpful votes
Reviewed 3 days ago
NEW

I flew this airline because I could get business class for a song. All I had to be OK with was a long layover in Kunming. No problem, since China Eastern had suggested two local hotels. However, at the time I arrived, there were ZERO attendants to assist non-Chinese speakers, ZERO attendants at the service counter - and it was...

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International Business Class San Francisco - Kathmandu

Helpful?
Thank Jeff D
Vancouver, Canada
Level 6 Contributor
241 reviews
88 helpful votes
Reviewed 3 days ago
NEW
via mobile

The flights we took (yvr to Shanghai / return) have the same observations: Both flights were on time; the seat configuration 2 /4 /2 was nice in that as a couple we could sit together. Do not rely on seat guru to help you in seat selection. Pillows and blankets were provided for this long haul flight. However the seats...

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International Economy Vancouver - Shanghai

Helpful?
Thank Hanky53
Ashford, United Kingdom
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 4 days ago
NEW

We paid £70.00 each for extra leg room seats which was worth it, although the pitch in the normal seats was good. Food was poor, minimum alcohol provided. Sound on in flight films was dreadful and inaudible. Would not fly this airline out of choice. Returned by British Aorways through wife's staff travel concession.

International Economy London - Shanghai
Helpful?
Thank briansandramurray
See travel tips for airlines
“Be Aware This Is Very Chinese”
jeffd111, 16 Nov 2018 | Read review
“Don't go., book with some else.”
ronaldgX4202BN, 15 Nov 2018 | Read review
“do not use them! 12 hours from Van to Shanghai is not worth it to freeze on the way is just stupid...definitely do not take children”
1eaglecreek, 12 Nov 2018 | Read review
“Apply online for the stopover hotel so that a staff would be their to escort and assist you”
cherubangel313, 11 Nov 2018 | Read review
“Great prices but take your own food and check in very early”
mariondp, 9 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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