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China Eastern Airlines


1,338 Reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,338 Reviews from our TripAdvisor Community

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1,338 reviews from our community

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Showing 759: English reviews
Oahu, Hawaii
Level Contributor
18 reviews
7 helpful votes
Reviewed yesterday NEW

I had a great flight , and the staff on the plane was very efficient , even though there primary language is chinese they tried there best to help me in all ways. Thankyou China Eastern

International Economy Honolulu - Bangkok
Helpful?
Thank HawaiiSurfingAcademy
Hong Kong, China
Level Contributor
112 reviews
14 helpful votes
Reviewed 2 days ago NEW

It was a day of mishap for Eastern China Airlines. First, a flight to Hong Kong International Airport skidded off the runway in the morning, resulted in the closure of one runway for about 2 hours, causing a delay of over 200 flights. We arrived at the boarding gate 30 mins before departure time 18:45 but already full of passengers....

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Asia Economy Shanghai - Hong Kong

Helpful?
Thank Ling20162016
Copenhagen, Denmark
Level Contributor
116 reviews
39 helpful votes
Reviewed 2 days ago NEW

Comfort and services are acceptable,departure on time. To avoid highest prices buy the ticket no earlier than one month before planning departure day.Especially on this route!!!

Domestic Economy Lhasa - Xi'an
Helpful?
Thank Tomasz C
Level Contributor
18 reviews
1 helpful vote
Reviewed 2 days ago NEW

China Eastern airways offer good inflight services, Check in went smooth even though I had no boarding pass. Their service is effective and correct. the seats are okay leg space could be a little bigger but is still acceptable.

International Economy Amsterdam - Seoul
Helpful?
Thank Aliza T
Level Contributor
7 reviews
Reviewed 4 days ago NEW

We booked on China Eastern to Manila because of a very attractive price. This 777-300ER was used on the long-hop ORD to PVG PVG to ORD. We requested 70A and 70C in both directions. This is the best economy seat for travelling couples as there is no Dreaded Middle Seat. The extra room next the window is good for my...

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International Economy Shanghai - Chicago

Helpful?
Thank fred j
Waltham, Massachusetts
Level Contributor
15 reviews
20 helpful votes
Reviewed 4 days ago NEW

I flew several legs in and out of Shanghai and Nanjing. The flights had always been on time, airports are modern and easy to navigate. The cabin is totally up to date with full flat seats and all the usual comfort. I like the choice of Chinese food which was really good and the crew was very friendly and helpful....

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International Business Class Los Angeles - Shanghai

Helpful?
Thank Tobias R
Adelaide, Australia
Level Contributor
509 reviews
158 helpful votes
Reviewed 4 days ago NEW

I bought a China East Airlines code-share business class ticket for the Japan Airlines Beijing-Tokyo flight, as my travel agent informed me that it would be $500 less than the airfare directly bought from Japan Airlines. I saved $500, but I’m not sure if it was a good deal as I earned neither frequent flyer points nor status credits with...

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North Asia Business Class Beijing - Tokyo

Helpful?
Thank RayParks
Swizerland
Level Contributor
208 reviews
33 helpful votes
Reviewed 5 days ago NEW via mobile

Plane fairly new. Not a lot of toilets given the passenger numbers and the same old tuna-in-a-can chairs which I'm not too fond of (would prepare not 100% flat bed if there would be more room to move your legs). Food OK, air staff very friendly.

International Business Class Amsterdam - Shanghai
Helpful?
Thank SwizerlandRoisindubh
Level Contributor
3 reviews
Reviewed 5 days ago NEW via mobile

They broke my luggage and won't respond to any e-mail. Need a written affirmation from them for my insurance company. Also bad food.

Asia Economy Colombo - Male
Helpful?
Thank Alexander P
Antwerp, Belgium
Level Contributor
96 reviews
14 helpful votes
Reviewed 6 days ago NEW

First time on this flight, also first time with China Eastern Airlines. Boeing 777/300 is what it is. Working horse, nothing special. Business class seat can be reclined as flat bed, but for 189 cm tall it is just simply too narrow which makes it quite uncomfortable. They serve plenty of food during this flight, it is not possible to...

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International Business Class Shanghai - London

Helpful?
Thank Jamo1962
See travel tips for airlines
“book ahead of time you want to fly”
HawaiiSurfingAcademy, 28 May 2017 | Read review
“Don't expect friendliness. Bring snacks, as food is not to every taste, and drinks as they pour a few ounces and are stingy with refills.”
218fredj, 25 May 2017 | Read review
“Nanjing is a nice airport but Shanghai seems to be more adapted for international connections.”
TobiasR996, 25 May 2017 | Read review
“You can have a good night sleep in business class, but have a good diner before leaving.”
zoranm596, 22 May 2017 | Read review
“Don't take a chance to see your flight cancel!!!!”
957DidierB, 12 May 2017 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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