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China Eastern Airlines


3 of 5 stars
299 Reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China +86-95530 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 28
    Excellent
  • 71
    Very good
  • 77
    Average
  • 55
    Poor
  • 68
    Terrible
Service and safety were okay

This is a crowded flight, but service and meals were okay. It isn't great, but is a short-haul and... read more

3 of 5 starsReviewed today
Xplorer J
,
Phnom Penh, Cambodia
Rating summary
  • 3 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 2.5 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    2.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

299 Reviews from our TripAdvisor Community

Write a Review

299 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Phnom Penh, Cambodia
Level Contributor
209 reviews
120 helpful votes
3 of 5 stars Reviewed today NEW

This is a crowded flight, but service and meals were okay. It isn't great, but is a short-haul and comfortable enough. The huge problem with this is after arrival at Pu Dong Airport where there is very little English spoken among airport or Customs staff, and very poor signage for international transfers. Despite decades of international travel and minimal Mandarin...

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North Asia Economy Phnom Penh - Shanghai

Helpful?
Thank Xplorer J
Norah Head, Australia
Level Contributor
62 reviews
15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Due to bad weather the flight was delayed ,but we were given no information of the new departure time. When we were moving to take off the pilot pulled the plane to the terminal again as a warning light went off (safety first is ok) but once again we were given no information and finally took off 4 hours late....

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International Economy Sydney - Shanghai

Helpful?
Thank Adrian Y
Shanghai Region, China
Level Contributor
26 reviews
4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Always competitive on pricing China Eastern is a 'get you there' airline with a reputation for late departures and arrivals. This is mostly due to the volume of traffic in the major airports in China that affects most other airlines too. You get what you pay for and so I choose to travel business class for extra space and service....

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Southeast Asia Business Class Shanghai - Bangkok

Helpful?
Thank jayne91
Chandler, Arizona
Level Contributor
41 reviews
18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I am a Delta flyer that recently noticed CE jumped up to a Group 1 partner (as Delta now owns 5% or so of this airline). Pricing transpacific business class flights to Asia, I noticed much better pricing on CE so I gave them a try. Out of LAX, CE flies the new 777 so I figured it couldn't be...

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International Business Class Los Angeles - Bangkok

Helpful?
Thank Travelscout1969
kolkata
Level Contributor
308 reviews
50 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

They are operating Airbus 321 from Hong Kong to Shanghai Pu Dong, Travel time was 2.30 hours. Its just like Indian Domestic Airlines, they served INDIAN NON VEG food, but taste was different.

North Asia Economy Hong Kong - Shanghai
Helpful?
Thank MOLOYB
Shanghai, China
Level Contributor
85 reviews
24 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Having flown literally hundreds of domestic sectors in China over the past 6 years, this was my first experience with China Eastern (I'm a recently downgraded to gold Air China frequent flyer, from platinum status). Pleasantly surprised by the crew attentiveness and upbeat service delivery. I've now flown with them several times and all flights have been good...well, good for...

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Domestic Economy Chongqing - Shanghai

Helpful?
Thank Lars O
Virginia
Level Contributor
323 reviews
192 helpful votes
2 of 5 stars Reviewed 1 week ago

After six recent subpar flights with China Eastern, I will look to book elsewhere in the future. Old equipment, long delays, grumpy flight crew, and the world's nastiest in-flight meals.

Domestic Economy Kunming - Beijing
Helpful?
Thank manilapacman
lincolnshire, il
Level Contributor
17 reviews
13 helpful votes
1 of 5 stars Reviewed 1 week ago

this review concerns the corporation. we bought a r/t ticket from Bali to Chicago with a connection in Shanghai for our granddaughter who is in the Peace Corp in Indonesia the ticket was purchased through Cheapo,Air and the price was very good..about two weeks after purchase we received word there had been a change to the return trip. This change...

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International Economy Denpasar - Chicago

Helpful?
Thank terrypilot
Buderim, Australia
Level Contributor
3 reviews
1 helpful vote
5 of 5 stars Reviewed 1 week ago

On time and good check in .smooth flight and top class food.ife selection old but useable.extra beverage available in flight

Southeast Asia Economy Shanghai - Singapore
Helpful?
1 Thank davides242016
Buderim, Australia
Level Contributor
3 reviews
1 helpful vote
5 of 5 stars Reviewed 1 week ago

Good service and easy check in.cabin staff excellent and food tasty and hot.in flight entertainment average quality

North Asia Economy Singapore - Shanghai
Helpful?
Thank davides242016
See travel tips for airlines
“With an international transfer be prepared for confusion at the airport. Allow time to find your way with very little help.”
 of 5 stars xplorerj, 25 Jul 2016 | Read review
“Choose another airline”
 of 5 stars adrian_y2610, 20 Jul 2016 | Read review
“Don't schedule tight connections at PVG.”
 of 5 stars Travelscout1969, 19 Jul 2016 | Read review
“Good food at reasonable prices in departure area”
 of 5 stars davides242016, 13 Jul 2016 | Read review
“If stopping over walk the full length of the departure hall and check out the huge roof”
 of 5 stars davides242016, 13 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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