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Cebu Pacific Air


2,412 reviews
Headquarters: Domestic Road Barangay 191 Zone 20, Pasay, Luzon 01301 Philippines 011 63 2 702 0888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,412 Reviews from our TripAdvisor Community

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2,412 reviews from our community

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Showing 1,968: English reviews
Paranaque, Philippines
Level 5 Contributor
52 reviews
27 helpful votes
Reviewed yesterday
NEW

we always use cebu pacific for our flight to HK its cheap and it gets us there safely, we did experience some delays but its mostly because of the congested airport in manila and not because of the airline terminal 3 is still better than terminal 1 so i guess that is a plus point. the only negative i can...

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Asia Economy Manila - Hong Kong

Helpful?
Thank anniversaryjan20
San Jose de Buenavista, Philippines
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW

In my several flight experiences with Cebu Pacific, this is the best space that I randomly chosen...Solo Chair. Exit Area... excellent leg room and spacious ... you can extend your tired feet forward and move this side by side, however, just make sure not to block whenever the beautiful flight attendant wanted to sit down on her assigned chair or...

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Domestic Economy Manila - Iloilo City

Helpful?
Thank edeengineers
1 review
Reviewed 2 days ago
NEW
via mobile

Hmmmm! What will i say, this plane is so good. Haha! Like the motto of sogo, so clean so good. Hell yeah! I went to Virginia today and got my Flight Review logged in. Did the flying portion in an Allegro, my first time flying this Czech designed, American built airplane. I really liked the way it handled.

North Asia Economy Manila - Osaka
Helpful?
Thank Chard V
Asia
Level 5 Contributor
53 reviews
26 helpful votes
Reviewed 3 days ago
NEW

The check in at Terminal 3 is an insult to the passengers. I assume not only the airline is to blame but also the NAIA (airport administration). The cabins are very cramp so only small Filipinas can sit comfortably. Luckily though most flights are just an hour in the air but normally the time you have to suffer in the...

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Domestic Economy Manila - Davao City

Helpful?
Thank what_is_next_to_see
Level 3 Contributor
24 reviews
Reviewed 4 days ago
NEW
via mobile

Aircraft was good and the onboard crew were okay but the ground handling staff were rude and stubborn. On my return flight I was overweight by around 800 gms and the ground crew insisted on removing and leaving something behind or be charged for 1kg extra and atleast I wore two shirts and carried one in my hand to reduce...

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Domestic Economy Manila - Cebu Island

Helpful?
Thank suresh P
Laguna Province, Philippines
Level 1 Contributor
3 reviews
Reviewed 5 days ago
NEW

The flight back home was unusual since we boarded ahead of schedule.Staff was friendly. What I really like is the landing that took place. I do commend the Pilot it was a gliding landing unlike the usual bumpy landing that I experienced in previous flight. Food serve could be improved,Sandwiches were cold (straight from Ref).

Domestic Economy Davao City - Manila
Helpful?
Thank tessscruz
Philippines
Level 4 Contributor
38 reviews
12 helpful votes
Reviewed 1 week ago
NEW

Typical budget airline and you'll get what you paid for. Everything is very basic. They're also known for delayed flights if not cancelled. But if you don't mind the hassle, this airline is budget friendly.

Southeast Asia Economy Manila - Siem Reap
Helpful?
Thank Akimoto K
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 1 week ago via mobile

Every year me and my husband goes back to my hometown in the Philippines. We always choose Cebu Pacific because of the convinience of the airport in Manila, but last year we choose a different airlines and we really regretted it. That's why this year we booked our flight at Cebu Pacific Air once again and we really have a...

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Southeast Asia Economy Singapore - Manila

Helpful?
1 Thank AlexC10519
Melbourne, Australia
Level 2 Contributor
9 reviews
6 helpful votes
Reviewed 1 week ago via mobile

Recently flew Manila to Cebu. Staff were friendly, plane was quite cramped inside especially for those who may be taller - likely to hit their head and experience difficulty with leg room. No snacks provided for economy class. Typical budget carrier experience overall I would say.

Domestic Economy Manila - Cebu Island
Helpful?
1 Thank Travelling_Narelle
London, United Kingdom
Level 3 Contributor
17 reviews
1 helpful vote
Reviewed 1 week ago

The worst flight we have ever used in our life. Arrogant and rude staffs, unfriendly and unhelpful team. I was so posed that I decided not to travel with this airline ever and cancelled my flight.

Southeast Asia Economy Manila - Jakarta
Helpful?
1 Thank CanVas28
See travel tips for airlines
“Choose chairs in the exit rows”
edeengineers, 19 Oct 2018 | Read review
“Do online Check In it help a lot”
tessscruz, 16 Oct 2018 | Read review
“Avoid this airline”
CanVas28, 12 Oct 2018 | Read review
“get the exit rows, better leg room”
herbertjoeib, 11 Oct 2018 | Read review
“Check-in early”
736gerg, 11 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Cebu Pacific Air
Cebu Pacific (5J) is a low-cost carrier based in the Philippines. Headquartered in Manila, the airline has hubs at Ninoy Aquino International Airport (MNL), Mactan-Cebu International Airport (CEB), Clark International Airport (CRK), Kalibo International Airport (KLO), Francisco Bangoy International Airport (DVO) and Iloilo International Airport (ILO). Cebu Pacific flies to 34 domestic destinations and 30 international destinations in 19 countries in Asia, Australia, the Middle East and USA. Its fleet of 57 aircraft includes Airbus and ATR planes configured with all-Economy Class seating.

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