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Cebu Pacific Air
Headquarters: Domestic Road Barangay 191, Zone 20, Pasay, Luzon Philippines 01301
Overview
3.04,190 reviews
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About Cebu Pacific Air
Headquarters: Domestic Road Barangay 191, Zone 20, Pasay, Luzon Philippines 01301

Airline Summary

Cebu Pacific (5J) is a low-cost carrier based in the Philippines. Headquartered in Manila, the airline has hubs at Ninoy Aquino International Airport (MNL), Mactan-Cebu International Airport (CEB), Clark International Airport (CRK), Kalibo International Airport (KLO), Francisco Bangoy International Airport (DVO) and Iloilo International Airport (ILO). Cebu Pacific flies to 34 domestic destinations and 30 international destinations in 19 countries in Asia, Australia, the Middle East and USA. Its fleet includes Airbus A320, A321, and A330 aircraft plus ATR 72 used by its feeder division Cegbo. The airline is a member of the Value Alliance network - a pan-regional low-cost carrier alliance.
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4190Reviews
828Photos
100Tips

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Braynard wrote a review 13 June
Cebu City, Philippines7 contributions
Cebu Island - Manila
Domestic
Cebu pacific i would recommend if you had tight budget i like this airline because of the comfort and the flight Attendants they Are so kind
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ryan W wrote a review 12 June
3 contributions2 helpful votes
Manila - Tokyo
North Asia
The worst airline I have ever flown on, and I have been on 11 different airlines. Very disappointed. I would spend the extra money and fly Pal Airlines. Very un-professional flight attendants. Seems anyone off the street could work for Cebu Pacific. All aboard!!!!!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Feliz D wrote a review 10 June
1 contribution
Dubai - Manila
International
It is a budget airline but should you have a worse experience? From the boarding gate itself in DXB airport, ground staff is so disorganized. They make you wait standing in the queue for a really long time, only in the end for all the passengers to rush into the gate all together with no proper seat organizations which made the flight delayed. I’ve travelled in so many airlines and this by far has been the worst one yet. Plus the luggage allowance, there’s only a limited weight yes, but even the things you buy from the duty free, they weigh it before you board the aircraft. Huh?
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Saeedeh D wrote a review 6 June
1 contribution
Melbourne - Dubai
International
One of or better say the worst airline for below reasons: Delay the flight three times Rude and unfriendly staff Do their best to avoid helping the people with kids I warn families who are travelling with kids. This would a terrible experience! DO NOT CHOOSE CEBU....
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bartłomiej Ś wrote a review 2 June
1 contribution
Dubai - Bacolod
International
Cebu Pacific officials in Bacolod claimed my wife had invalid visa to Dubai, they forced us to buy additional ticket for her from Bacolod to Manila (they were checking the visa status for over one hour), finally we had to decide either book additional ticket or rebook our whole travel to Dubai, even if we were all were already checked in online from Bacolod to Manila. In Manila though they found out that her visa was still valid ( mistake of their crew in Bacolod) and they let us go on the initial ticket. It looked that in Bacolod they stopped us in purpose to let us pay additional ticket, as a result we almost lost our flight from Manila to Dubai. Never again with this airline.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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The offending article
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Feliz D wrote a tip 10 June
"Don’t "
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Arlene F wrote a tip May 2024
"Choose another airline. Period"
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Niqi F wrote a tip May 2024
"Budget airline so expect budget service."
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A M wrote a tip May 2024
"Expect little and you'll be satisfied."
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David B wrote a tip May 2024
"Book with a different airlines"
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