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Jetstar Asia Airways - Singapore


1,450 reviews
Headquarters: Singapore Changi Airport T1 PO Box 323, Singapore 918144 Singapore 011 65 6499 9702 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,450 Reviews from our TripAdvisor Community

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1,450 reviews from our community

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Showing 1,187: English reviews
Western Australia, Australia
Level 4 Contributor
35 reviews
10 helpful votes
Reviewed yesterday
NEW

We flew from Perth to Cambodia via Singapore. WE arrived at Cambodia Airport at night with 2 kids - no luggage - no announcement. Waited for an hour until all bags had come out. Eventually we went to the counter to try speak to a gentleman with limited English. All he could do is take our hotel details and say...

Date of travel: December 2018
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Southeast Asia Economy Singapore - Siem Reap

Helpful?
Thank buzzardwasp
Singapore, Singapore
Level 4 Contributor
25 reviews
5 helpful votes
Reviewed 2 days ago
NEW

This route is only take 40 minutes in the air, so basic is all good. Departure and arrival right on time and boarding is fast enough. I can give 5 stars but the airlines decided to land to KLIA2 when before it lands in KLIA. KLIA2 is messy and bad circulation/planning. Other than that Jetstar itself is a good airlines.

Date of travel: February 2019
Southeast Asia Economy Singapore - Kuala Lumpur
Helpful?
Thank AnitaSingapore
1 review
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

This airline has no concept of accountability. They delayed the flight by 9 hours! This caused the connecting flight to be missed. There were other Jetstar flights departing shortly but even when told of the impending connection, no attempt was made to put me on another flight. Now stranded in Singapore airport and Jetstar solution is to try convince the...

Date of travel: February 2019
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Southeast Asia Economy Penang - Singapore

Helpful?
1 Thank PeStark001
Singapore, Singapore
Level 4 Contributor
26 reviews
11 helpful votes
Reviewed 2 days ago
NEW

Nice and Comfy. The staff is approachable and always smiling. Kindly Check with them if it is allowed to bring bottled water inside the plane..because sometimes they stop you and wont allow any bottled water inside.

Date of travel: February 2019
Southeast Asia Economy Manila - Singapore
Helpful?
Thank JM N
1 review
Reviewed 3 days ago
NEW
via mobile

The Jetstar staff at Changi made us feel like we're flying a BUDGET airline. They cause unreasonable inconvenience from check-in til boarding. Jetstar should review their ops in Singapore to ensure customers receive at least a decent experience.

Date of travel: February 2019
Southeast Asia Economy Jakarta - Singapore
Helpful?
Thank Travellern0
Darwin River, Australia
Level 5 Contributor
83 reviews
16 helpful votes
Reviewed 5 days ago
NEW
via mobile

This was a very cheap international flight though I booked a week before travel. Cost me less than $300. Departed early morning from 6am and arrived Singapore at 9am. Returned 11pm and arrived Darwin 6am. Cheap because you have to pay for checked in luggage, food and bottled water. They will serve you tap water if you ask. Both flights...

Date of travel: February 2019
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International Economy Darwin - Singapore

Helpful?
Thank Joy M
Windsor, United Kingdom
Level 5 Contributor
62 reviews
39 helpful votes
Reviewed 5 days ago
NEW

excellent flight- only an hour and a half but got a hot meal and drink. had been allocated an emergency exit seat - had the whole row to myself as the plane was so empty. staff v efficient

Date of travel: January 2019
Domestic Economy Bangkok - Phuket
Helpful?
Thank caroline626
Singapore, Singapore
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 6 days ago
NEW

Lovely flight from Singapore to Bangkok, Thailand. Very professional service and clean cabin. Mostly people going on holidays to Thailand I think but there seemed also to be some business people too. It's about a two hour flight.

Date of travel: January 2019
Southeast Asia Economy Singapore - Bangkok
Helpful?
Thank icecream90210
Darwin, Australia
Level 3 Contributor
13 reviews
8 helpful votes
Reviewed 1 week ago
NEW

We had booked flights from Darwin to Singapore and then Singapore to Penang which enabled us to leave Dawrin early in the morning, spend 4 hours in Singapore and arrive in Penang early afternoon. Jetstar Asia changed the flight out of Singapore which meant we had to spend 10 hours in Singapore finally arriving late in the evening in Penang....

Date of travel: January 2019
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International Economy Darwin - Penang

Helpful?
Thank Simon M
Mississauga, Canada
2 reviews
1 helpful vote
Reviewed 1 week ago via mobile

Attendant were very friendly,helpful and courteous .Very professional .very comfortable seats plane clean

Date of travel: February 2019
Southeast Asia Economy Singapore - Kuala Lumpur
Helpful?
Thank gordonodette
See travel tips for airlines
“If you dont mind KLIA2 Jetstar is good.”
AnitaSingapore, 19 Feb 2019 | Read review
“front of the plane is better and quicker. jetstar don't enforce carry on limits so you can bring on whatever you want into cabin.”
icecream90210, 15 Feb 2019 | Read review
“Flying from darwin we don't have a choice. All we can do is grin and bear it. If I can help it I never fly Jetstart within Australia.”
simonm771, 14 Feb 2019 | Read review
“Purchase baggage before flights.”
P5760BSirenes, 29 Jan 2019 | Read review
“Have flown JetStar before and flight was good, but this one had too many things go wrong, and could not recommend this flight”
IWB0862, 27 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Asia Airways - Singapore
Singapore-based Jetstar Asia Airways (3K) is a low-cost carrier that operates from a hub at Singapore Changi Airport (SIN). From Singapore it flies to about 25 destinations in Australia, Cambodia, China, Hong Kong, Indonesia, Japan, Malaysia, Myanmar, Philippines, Taiwan, Thailand and Vietnam. Australia-based Qantas (QF) holds a minority stake in Jetstar Asia Airways, and travelers earn frequent flyer miles through Qantas’s frequent flyer program. In addition to Qantas, the carrier also has codeshare agreements with Emirates (EK) and SriLankan Airlines (UL). The airline’s fleet consists of 18 Airbus A320-200, each of which is configured with a single Economy Class cabin.

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