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Jetstar Asia Airways - Singapore


1,298 reviews
Headquarters: Singapore Changi Airport T1 PO Box 323, Singapore 918144 Singapore 011 65 6499 9702 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,298 Reviews from our TripAdvisor Community

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1,298 reviews from our community

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Showing 1,060: English reviews
Yarrawonga, Australia
Level 5 Contributor
50 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

My flight to Singapore was delayed by 24hrs with Jetstar, after getting the first email to say our flight was delayed 11hrs, we were then told nothing by staff as we were waiting in line to check in that our flight had been delayed again then cancelled!untill we reached the desk!No flights until the next day and then we were...

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International Economy Melbourne - Singapore

Helpful?
Thank Kerrie B
Level 4 Contributor
22 reviews
6 helpful votes
Reviewed 2 days ago
NEW
via mobile

I have traveled with so many budget airlines and this was my worst experience with jetstar. Flight from hat yai to Singapore on 12 October was delayed for over 4 hours and the staff was unable to give explanation. I have another connecting flight by Jetstar too from Changi to Denpasar and the staff assured me that upon reaching Singapore,...

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Southeast Asia Economy Hat Yai - Singapore

Helpful?
Thank Steffie H
Level 5 Contributor
74 reviews
66 helpful votes
Reviewed 5 days ago
NEW

A significant technical difficulty caused a delay once boarded requiring the plane to return for engineering attention caused a significant difficulty for passengers with connencting flights. Airline staff were not able/prepared to contact relevant airlines to advise them of the passengers involved and the fact that we had started the transition process. Nothing was done to facilitate our transition through...

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Southeast Asia Economy Singapore - Bangkok

Helpful?
Thank Neil D
Singapore, Singapore
Level 4 Contributor
28 reviews
9 helpful votes
Reviewed 5 days ago
NEW

feedback to jetstar that i had bites from my seat near the window in the plane causing unbearable itch for the 2-hour flight but was compensated accordingly. however, it has been almost two weeks and i have not recovered from my prescribed medicine unless i take steroid which i strongly avoid. it is not worth it to suffer this due...

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Asia Economy Singapore - Denpasar

Helpful?
Thank LynTan528
Level 6 Contributor
173 reviews
16 helpful votes
Reviewed 1 week ago
NEW

Nothing special, late night flight, it was on time. Legroom was so so...but kids dont love it. May be they expect too much

Southeast Asia Economy Singapore - Jakarta
Helpful?
Thank Dave K
Winnipeg, Canada
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago

Due to emergency, tried to get flight refund. No interest in what the emergency was - only wanted to confirm cancellation so that the seats could be resold!. Never will use them again

Southeast Asia Economy Kuala Lumpur - Singapore
Helpful?
Thank Chandran007
Level 5 Contributor
49 reviews
9 helpful votes
Reviewed 1 week ago via mobile

Everything is so expensive with this flight, compared to my ongoing flight to Sin with AirAsia. The foods also can't match with what AirAsia offered. And despite the seat quite wide compared to AirAsia, somehow the whole flight on the upper baggage cabinet kept made noises like it was no longer strong to hold the baggage weight. But overall flight...

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Southeast Asia Economy Singapore - Jakarta

Helpful?
Thank Tony_Karner
Byron Bay, Australia
Level 6 Contributor
233 reviews
68 helpful votes
Reviewed 1 week ago

This flight was good, Aussie pilot but any airport gate in Vietnam Domestic Airports is an ordinary experience. The Staff were friendly, we prepaid for a meal that was tasty. The flight was on time.

Domestic Economy Ho Chi Minh City - Hanoi
Helpful?
Thank TraceyLea2013
Darwin, Australia
Level 6 Contributor
265 reviews
37 helpful votes
Reviewed 1 week ago

Plane was on time, service was good. We paid extra for seats with extra leg room. Jetstar Asia seems to have more legroom than internal Jetstar flights.

International Economy Darwin - Siem Reap
Helpful?
Thank Eve S
Level 6 Contributor
142 reviews
59 helpful votes
Reviewed 1 week ago via mobile

Small cramped plane. Didn't know these planes were still in service. Only one class. Claustrophobic and horrible. Should be banned

Southeast Asia Economy Singapore - Bangkok
Helpful?
Thank Chris F
See travel tips for airlines
“Be aware that2.5hrs for a transition to a connecting flight with a different airline may not be sufficient due to delays.”
neild746, 17 Oct 2018 | Read review
“Plan early. there is limited space in headroom for handcarry when there is a full flight, opt for check-in if you are fine with it.”
LynTan528, 17 Oct 2018 | Read review
“Use another airline!”
Chandran007, 15 Oct 2018 | Read review
“Pay for extra legroom”
TraceyLea2013, 14 Oct 2018 | Read review
“sometimes cheaper prices will come to you when it's near your travel date. please check and compare with other websites.”
Samabat, 1 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Asia Airways - Singapore
Singapore-based Jetstar Asia Airways (3K) is a low-cost carrier that operates from a hub at Singapore Changi Airport (SIN). From Singapore it flies to about 25 destinations in Australia, Cambodia, China, Hong Kong, Indonesia, Japan, Malaysia, Myanmar, Philippines, Taiwan, Thailand and Vietnam. Australia-based Qantas (QF) holds a minority stake in Jetstar Asia Airways, and travelers earn frequent flyer miles through Qantas’s frequent flyer program. In addition to Qantas, the carrier also has codeshare agreements with Emirates (EK) and SriLankan Airlines (UL). The airline’s fleet consists of 18 Airbus A320-200, each of which is configured with a single Economy Class cabin.

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