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Jetstar Asia Airways - Singapore


914 Reviews
Headquarters: Singapore Changi Airport T1 PO Box 323, Singapore 918144 Singapore +65-6499-9702 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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914 Reviews from our TripAdvisor Community

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914 reviews from our community

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Showing 731: English reviews
Singapore
Level 3 Contributor
20 reviews
10 helpful votes
Reviewed yesterday
NEW

1. Checking-in was through automated kiosk - a first and easy. 2. Tagging of the bags took some practice and had assistance from the staff. 3. The aircraft was clean & modern. 4. Cabin crew was friendly and efficient.

Southeast Asia Economy Singapore - Manila
Helpful?
Thank Oon S
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Jetstar, you canceled the flight from Phuket to Singapore on 19th Feb due to Volcano Eruption but all the other airlines flew on that time from HKT to SIN. But when I call Jetstar hotline for the arrangement of another flight to SIN and I am totally disappointed at your arrangement which the flight was 3 days after. You should...

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Southeast Asia Economy Phuket - Singapore

Helpful?
Thank TAxelPS
Toronto, Canada
Level 2 Contributor
4 reviews
3 helpful votes
Reviewed 3 days ago
NEW

Booked a one way flight to Bali from Perth 30 days in advance. At check in was told "you cant board the flight as you don't have a return ticket" I explained I am returning to Canada from Bali and not Australia. Was told "the only way you can board this flight is if you buy a return ticket...we don't...

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International Economy Perth - Denpasar

Helpful?
Thank Elusf1
Jakarta, Indonesia
Level 6 Contributor
93 reviews
7 helpful votes
Reviewed 3 days ago
NEW

excellent service, just need to be careful with your luggage to not exceed the limit. the service during the flight are excellent.

Southeast Asia Economy Singapore - Jakarta
Helpful?
Thank mike_4m30nd
Metro Manila, Philippines
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 4 days ago
NEW
via mobile

Are you kidding me?!? You cancelled our flight yesterday 2 hours before flying due to Sinabung when all other airlines flew, causing us to stay another night and making us miss work today. AND YOU ISSUE US A 6 MONTHS CREDIT NOTE??? Why the heck will I ever want to fly with you again? You should compensate us for all...

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Southeast Asia Economy Medan - Singapore

Helpful?
1 Thank cogni2r
1 review
Reviewed 5 days ago
NEW
via mobile

Jetstar airways cancelled the flight from Phuket to Singapore on 19Feb and there was totally no announcement and their staff take Totally No Responsibility.They just give one number to call and how are we supposed to call while we are overseas. After the call, their flight arrangement flight to Sg is in next 3 days and how passengers are supposed...

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Southeast Asia Economy Phuket - Singapore

Helpful?
Thank Htoo I
Singapore
Level 6 Contributor
118 reviews
34 helpful votes
Reviewed 6 days ago
NEW

We flew from Singapore to Siem Reap and then returned from Phnom Penh to Singapore. The outward flight was comfortable and left on time. The planes on both trips could be a bit cleaner. Our return was delayed by an hour, but we were notified at all times and we managed to leave early so not too much of a...

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Southeast Asia Economy Singapore - Siem Reap

Helpful?
Thank Helen R
Level 2 Contributor
6 reviews
Reviewed 6 days ago
NEW

Around 15 day ago I checked the rates, saw too high around 380$ for two person. And checked again before 6 days i swa 240$ for 2 person. Now you know I put 5 star. Also its budget airlines...you can’t expect more.just simple.

Southeast Asia Economy Singapore - Phuket
Helpful?
Thank Mohan P
Singapore, Singapore
Level 6 Contributor
4,349 reviews
1,726 helpful votes
Reviewed 1 week ago

No online check-in available for the return flight fom HDY unfortunately. Check-in staff weren't as friendly as some of hte other locations, but were efficient enough. Flight arrived on time (a good result for a late night arrival). Another good Jetstar experience and great value for money.

Southeast Asia Economy Hat Yai - Singapore
Helpful?
Thank KGB777
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Singapore, Singapore
Level 6 Contributor
4,349 reviews
1,726 helpful votes
Reviewed 1 week ago

Some of the Jetstar flight deals are really good value and in my opinion it remains the best of Singapore's budget airlines. My recent trip to Hat Yai was another good experience: online check-in, cheap tickets, flight only about half full and friendly staff. It was pretty much on time too which is always a bonus. Happy to continue flying...

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Southeast Asia Economy Singapore - Hat Yai

Helpful?
Thank KGB777
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See travel tips for airlines
“Be careful when you fly with Jetstar.”
TAxelPS, 22 Feb 2018 | Read review
“Any fare savings over more reputable airlines are not worth the aggravation...DO YOURSELF A FAVOR AND STAY AWAY FROM JETSTAR”
Elusf1, 21 Feb 2018 | Read review
“make sure your bag doesn't exceed the limit”
mike_4m30nd, 21 Feb 2018 | Read review
“Check in early to avoid counter issues.”
geraldchan, 15 Feb 2018 | Read review
“Fly with another airline.”
shmookey, 10 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Jetstar Asia Airways - Singapore
Singapore-based Jetstar Asia Airways (3K) is a low-cost carrier that operates from a hub at Singapore Changi Airport (SIN). From Singapore it flies to about 25 destinations in Australia, Cambodia, China, Hong Kong, Indonesia, Japan, Malaysia, Myanmar, Philippines, Taiwan, Thailand and Vietnam. Australia-based Qantas (QF) holds a minority stake in Jetstar Asia Airways, and travelers earn frequent flyer miles through Qantas’s frequent flyer program. In addition to Qantas, the carrier also has codeshare agreements with Emirates (EK) and SriLankan Airlines (UL). The airline’s fleet consists of 18 Airbus A320-200, each of which is configured with a single Economy Class cabin.

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