We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Brussels Airlines


2,562 Reviews
Headquarters: B. House Brussels Airport Building 26, Diegem B-1831 Belgium +32-0902-51-600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

2,562 Reviews from our TripAdvisor Community

Write a Review

2,562 reviews from our community

Filter reviews by popular destinations:
All reviews Brussels Rome New York City Malaga Barcelona Tel Aviv Venice Madrid Lisbon London Berlin Manchester Canton of Geneva Copenhagen Prague
Traveller rating
Cabin
  • (784)
  • (0)
  • (83)
  • (0)
Route
  • (564)
  • (288)
  • (14)
  • (1)
  • (0)
  • More
Language
  • More
Showing 867: English reviews
Katerini, Greece
Level 6 Contributor
213 reviews
97 helpful votes
Reviewed 2 days ago
NEW

It was a very nice experience flying with Brussels airlines. Flight was on time and the service was very good although it was a low cost airplanes service. The airplane was new and the cabin crew very polite and helpful

Europe Economy Thessaloniki - Brussels
Helpful?
Thank GeorgeKape
Brasschaat, Belgium
Level 6 Contributor
153 reviews
37 helpful votes
Reviewed 2 days ago
NEW

Precheck-in very easy, arrived and the dropoff of the bags went swiftly, only remark is nobody checked our identity versus the ticket/boarding pass held....strange to me, it should happen at least once ?.... For the other items good and attentionate service on board ! and swift collection of bags at destination...

Europe Economy Brussels - Barcelona
Helpful?
Thank Anthony D
Sydney, Australia
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed 2 days ago
NEW

The flight was good, the service from check-in team through to flight crew was well above average and the quality of food very good. Seating and inflight was fairly average, the only negative to the entire experience was the time taken to get checked baggage from the plane to the carousel. The flight from Toulouse to Brussels took 1 hour...

More 
Europe Economy Toulouse - Brussels

Helpful?
Thank George L
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed 3 days ago
NEW
via mobile

Went back and forth from Oslo to Brussels with Brussels airlines, and the information from both ground and air staff was brilliant. They were very helpfull, even proactive and asked the customer before the customer had a chance to ask. Efficient company and competitive prices.

Europe Economy Oslo - Brussels
Helpful?
Thank Lena Nessø P
Rockville, Maryland
Level 6 Contributor
461 reviews
268 helpful votes
Reviewed 3 days ago
NEW

The crew is great and food and wines average for business class. \st comfort ok. Not any better than others for sleeping although the pillow was like a sandbag.The sleeping chamber narrows where your feet are, making it a little tight.Seems like they could afford to add a few bucks to their wines budget The local flight was like a...

More 
International Business Class Washington DC - Brussels

Helpful?
Thank TomWall60
Poole, United Kingdom
Level 6 Contributor
115 reviews
36 helpful votes
Reviewed 5 days ago
NEW

My previous trip to Dakar this year was with TAP who switched the aircraft on both flights to unknown charter carriers , charged me for extra legroom seats that I was not given , and failed to reimburse me ....so this time I went with SN , and every aspect of the two flights was very good , efficient boarding...

More 
International Economy Brussels - Dakar

Helpful?
Thank ConcordeFlash
London, United Kingdom
1 review
Reviewed 1 week ago
NEW

Very pleasant experience, a one stop flight in Brussels (first time we have done this, for less cost)

Europe Economy Seville - London
Helpful?
Thank gazer122017
New York City, New York
2 reviews
Reviewed 1 week ago
NEW

I did not actually fly, so I can't describe the flying experience. But customer service was really awful. They claimed they would assist in a rebook to help recoup the value of the ticket but wanted to charge me an additional $2100 -- more than twice the value of the original ticket. They build in an "air transportation" fee that...

More 
International Economy New York City - Munich

Helpful?
Thank Kelly K
Leamington Spa, United Kingdom
Level 6 Contributor
221 reviews
66 helpful votes
Reviewed 1 week ago
NEW

Bad all the way. At boarding there is no organisation of those who had paid for flex&fast service. Everyone just stormed to the till. Then, seating by the aisle, everyone kept bumping past. And it wasn't just the customers but the stewardess also. The was no magazine in the pocket to read either. The food was a chicken wrap and...

More 
Europe Business Class Brussels - Birmingham

Helpful?
Thank Pritesh M
Leamington Spa, United Kingdom
Level 6 Contributor
221 reviews
66 helpful votes
Reviewed 1 week ago
NEW

Not a bad service. Flight was pleasant and the stewardess was cheerful. As flight was relatively quiet the seating was relaxed. The meal - some sort of lentil and tomato thing was quite tasty. However, paying extra does not really seem to have any real overall benefit.

Europe Business Class Birmingham - Brussels
Helpful?
Thank Pritesh M
No reviews match your filter preferences. Remove a filter or to read reviews.
See travel tips for airlines
“Just relax and enjoy it. You are well looked after, in the air and change over airport”
gazer122017, 14 Sep 2017 | Read review
“Avoid aisle seats. Don't bother with Flex&Fast.”
570priteshm, 14 Sep 2017 | Read review
“Flex&Fast is not as great as they make you think it could be!”
570priteshm, 14 Sep 2017 | Read review
“Do not travel with them!”
Porax, 12 Sep 2017 | Read review
“Go to an other Airline!”
HugoW_12, 10 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Brussels Airlines
The flag carrier of Belgium, Brussels Airlines (SN) is the country's largest airline. It operates non-stop flights to about 65 destinations across 20 European countries as well as flights to about 10 cities in Africa and North America. A member of the Star Alliance, Brussels Airlines was formed through the merger of Virgin Express and SN Brussels Airlines. It is now partially owned by Lufthansa. The airline's fleet of aircraft includes some planes with just an Economy Class cabin, as well two-cabin planes (with Business Class and Economy Class) for long-haul flights.

279 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (279)
Viewed
Onboard Feature (10)
Viewed
Food and Drink (7)
Viewed
Airport (55)
Viewed
Our fleet (12)
Viewed
Cabin (17)
Viewed
View from Window (41)
Viewed
View from window (2)
Viewed
Seat (5)
Viewed
Seat (16)
Viewed
Airport (1)
Viewed
Cabin (2)
Viewed
Food and Drink (17)
Viewed
Airline Lounge (9)
Viewed
Other (85)