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British Airways


15,851 Reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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15,851 Reviews from our TripAdvisor Community

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15,851 reviews from our community

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Showing 12,831: English reviews
Wolverhampton
Level 2 Contributor
7 reviews
9 helpful votes
Reviewed today
NEW

We recently returned from a Fantastic holiday in Orlando (Aug 2017), which was booked in Jan 2017. What wasn't so fantastic was the British airways flight that was sold to us. To explain further, this was s single ticket flight from Manchester to Orlando, with 1 stop over. The stop over isn't really an issue, but when you have to...

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International Economy Manchester - Orlando

Helpful?
Thank Dilip P
London, United Kingdom
Level 4 Contributor
27 reviews
19 helpful votes
Reviewed today
NEW
via mobile

An airline that is now worse than many budget airlines Last four trips to family in Caribbean of which BA have monopoly on the route all had delays, last two by five hours each time. Awful airline getting worse. Now considering taking different route and two flights for my future visits as BA care not one bit about customer loyalty...

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International Economy London - Grand Cayman

Helpful?
Thank sghislop035
Surfers Paradise, Australia
Level 6 Contributor
128 reviews
44 helpful votes
Reviewed today
NEW

British Airways are very poor quality with service, comfort cabin atmosphere airlines announcements and service. I flew British Airways for the first time as a One World Emerald member (the top tier), and there was no recognition for my status. The aircraft was very cramped and uncomfortable and when we boarded they pulled back the air bridge then we sat...

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Europe Economy London - Prague

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Thank Jeffsreview
Level 5 Contributor
61 reviews
126 helpful votes
Reviewed today
NEW

I have flown with BA since I was small. I have travelled in Economy, Premium Economy and Business Class. On this occasion it was a Business Class flight to NYC. The lounge at Heathrow airport was lovely! Nice, big lounge with plenty of ports for charging your electronics, a good selection of drinks and breakfast foods on offer...can you guess...

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International Business Class London - New York City

Helpful?
Thank sammysyrett
Hong Kong
Level 4 Contributor
17 reviews
7 helpful votes
Reviewed today
NEW

Oh my how BA has fallen over the years! I used to live in London and was a frequent business traveller with them and recently on holiday in Europe I thought it worth paying extra to get a better service. So got bumped off the first flight despite explaining that I had three children waiting for me at my destination....

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Europe Economy London - Marseille

Helpful?
Thank TurnerHK
Protaras, Cyprus
Level 3 Contributor
12 reviews
4 helpful votes
Reviewed yesterday
NEW

I flew from Larnaca in Cyprus on the 7th August to London Heathrow ona BA 767 in Business Class on a 5 Hour Flight. Now it is common knowledge that because of the strike, BA is stretched thin with minimum staff or have called in already retired staff so I was not expecting much in the way of service. However,...

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Europe Business Class Larnaka City - London

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2 Thank cornelia328
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Travelled with 3 pax. Smooth boarding experience from check point to on board flight. Newspapers are available at the boarding gate before entering at Heathrow Airport. Flight SIN-LHR, (seats G, J and K) on the upper deck of A380-800, convenient side cabinet for storage of small bags. Prompt response to request for drinks throughout the flight. Packaging dropped onto the...

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International Economy Singapore - London

Helpful?
Thank ggeraldJr_
Dusseldorf, Germany
Level 5 Contributor
75 reviews
48 helpful votes
Reviewed yesterday
NEW
via mobile

Everything was fantastic , the service immaculate , the flight attendants always with a big smile happy to help and during our 8 hours flight always working , very friendly, informative and helpful. The plane was great perfect for those of us traveling with kids , the configuration is just ideal . The pilots very friendly and informative throughout the...

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International Business Class Miami - Dusseldorf

Helpful?
1 Thank IvanainChina
Level 3 Contributor
20 reviews
10 helpful votes
Reviewed yesterday
NEW
via mobile

Flew club class to Barbados. Outbound flight was delayed by 1 1/2 hours but didn't mind as the club lounge at the airport was very nice and had lots of refreshments. Offered champagne before take off which was nice as it was our honeymoon. Food and drink standard was very good. Cabin crew were very attentive and pleasant. Nice lie...

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International Business Class London - Bridgetown

Helpful?
1 Thank Jetset12345
Monroeville, New Jersey
Level 4 Contributor
32 reviews
18 helpful votes
Reviewed yesterday
NEW

Very helpful, roomy seats,(worth paying the xtra) on time coming and going. I don't like flying but when ever we go overseas, at least 1x a year I will always select British Airways. Smooth landings all the time. I will ALWAY select them

International Premium Economy Philadelphia - London
Helpful?
1 Thank Broncett
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See travel tips for airlines
“Night flight - Take a pillow with you! added comfort!”
sammysyrett, 18 Aug 2017 | Read review
“Only use for long haul Flight”
cornelia328, 17 Aug 2017 | Read review
“Pay for the upgrade- your not all torn up when you land and start your day.”
Broncett, 17 Aug 2017 | Read review
“No tips. Just fly another airline. Any other airline.”
menlojack, 16 Aug 2017 | Read review
“Avoid them.”
V7289MMlouiseb, 16 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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