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British Airways

3.5 of 5 bubbles
9,543 Reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 3068
  • 3090
    Very good
  • 1731
  • 838
  • 816
Fuss-free and economical

I have ha d occasion to write a critical review of BA so, when I have a good experience, surely I... read more

4 of 5 bubblesReviewed yesterday
Wellington, New Zealand
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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9,543 Reviews from our TripAdvisor Community

Write a Review

9,543 reviews from our community

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English first
Swansea, United Kingdom
Level Contributor
5 reviews
4 helpful votes
1 of 5 bubbles Reviewed yesterday NEW via mobile

I spent 90 minutes on the phone to Aer Lingus and British Airways to avoid an issue that I knew would manifest at the airport the next morning before our early morning flight. After learning our connecting flight from Dublin to DC was overbooked by 70 people due to an aircraft change I called to offer to change flights. Yes...

International Economy London - Washington DC

1 Thank WhistlerChris
Sydney, Australia
Level Contributor
39 reviews
20 helpful votes
2 of 5 bubbles Reviewed yesterday NEW via mobile

I know people joke and call economy "cattle class" but with BA it really is. I was on an evening flight and then encountered a delay leaving Glasgow. They were very poor at relaying information and when I queried if I would even catch my Sydney connection at Heathrow there was zero concern. As it was, by the time we...

International Economy Glasgow - Sydney

1 Thank LauraHudson358
Wellington, New Zealand
Level Contributor
38 reviews
8 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

I have ha d occasion to write a critical review of BA so, when I have a good experience, surely I have to write a complimentary review? On a trip from London to Amsterdam, I was pleasantly surprised with the smooth efficiency of how everything fell together. Actually, this is the norm for most flights I take, various north american...

Europe Economy London - Amsterdam

1 Thank Traveller5662
Wellington, New Zealand
Level Contributor
38 reviews
8 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

I fly quite a bit and I understand that things don't always go to plan. But when a flight is sequentially delayed by an hour or so at a time, culminating in a delay of over 5 hours without any real explanation, even my patience is tested. BA did give us a voucher for a meal, but they kept us...

Europe Economy Amsterdam - London

1 Thank Traveller5662
Hertfordshire, United Kingdom
Level Contributor
31 reviews
18 helpful votes
4 of 5 bubbles Reviewed yesterday NEW via mobile

We flew business class for our family trip to Cyprus. This was our first trip with a baby and didn't know what to expect. It couldn't have gone better. From the helpful team member on the business class check-in desk to the beautiful lounge we got to have breakfast in and relax before our flight with an 8 month old....

Europe Business Class London - Larnaka City

1 Thank DemosF
Aviemore, United Kingdom
Level Contributor
88 reviews
23 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

comfy seats and flight, didn't expect to get a cooked breakfast but as we flew in morning we had one delivered or option of croissant and cuppa. Was really nice good service and decent price.

Domestic Economy Edinburgh - London
1 Thank SusieGAviemore
North Wales
Level Contributor
18 reviews
8 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Flew from Manchester to Heathrow and on to San Jose, Manchester to Heathrow 1hr flight ok,From Heathrow To San Jose the plane made the flight windows bigger no blinds just buttons to darken or lighten the windows screen in seatback great choice of entertainment staff good food good altogether make for a less stressful flight.

International Economy Manchester - San Jose
1 Thank bootsyNorthWales
Gold Coast, Australia
Level Contributor
13 reviews
3 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

This review in no way reflects the cabin crew at all. They did a great job. 1) The lounge is below average, the food was a very poor selection and with only 1 attendant the tables were not cleared in the 90 minutes we were there. 2) The plane was disgusting and needed a good clean, our tables were filthy...

Europe Business Class Rome - London

1 Thank rencar02
Ipswich, United Kingdom
Level Contributor
12 reviews
1 helpful vote
5 of 5 bubbles Reviewed yesterday NEW

Having flown with other airlines and having a stressful experience, I was not really looking forward to the flight. Also it was my daughters first flight. I have to say that British airways has been the best experience of flying we have had. We've used them 4 times now and taking off and lading was super smooth!!

Europe Economy London - Rome
1 Thank TheBeautifulClan31
Kingston-upon-Hull, United Kingdom
Level Contributor
177 reviews
78 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

I have used British Airways on long haul flights but my first time using them on a shorter flight but after this experience will always try them first before using another airline. Flying to Venice just a couple of hours. Wasn't impressed using Gatwick but this was due to security nothing to do with BA. I checked in online and...

Europe Economy London - Venice

1 Thank Jav66
See travel tips for airlines
“young children get priority boarding.”
 of 5 bubbles SusieGAviemore, 22 Oct 2016 | Read review
“Alaska frequent flyer miles & $300 was a good bargain. You cannot look out the window in first class window seats due to cabin design.”
 of 5 bubbles valerieheidem, 22 Oct 2016 | Read review
“I would go for an aisle seat as a bit less cramped than by the window. Take earplugs to cancel out screaming babies”
 of 5 bubbles Inigo123, 22 Oct 2016 | Read review
“If you go premium eco on the 777, try to pre-book 21G (first row, aisle) for more leg space”
 of 5 bubbles 831vincentr, 22 Oct 2016 | Read review
“On long hauls try to get a seat upstairs if available.”
 of 5 bubbles abut0ma, 21 Oct 2016 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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Food and Drink (289)
Seat (124)
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Airline Lounge (82)
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