We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

British Airways


3.5 of 5 bubbles
10,973 Reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

10,973 Reviews from our TripAdvisor Community

Write a Review

10,973 reviews from our community

Filter reviews by popular destinations:
All reviews London New York City Los Angeles Johannesburg Buenos Aires Edinburgh Rome Miami Cape Town Central San Francisco Las Vegas Amsterdam Vancouver
Traveller rating
Cabin
  • (5,352)
  • (1,079)
  • (2,051)
  • (334)
Route
  • (5,455)
  • (2,846)
  • (448)
  • (34)
  • (32)
  • More
Language
  • More
Showing 8,826: English reviews
Colombo, Sri Lanka
2 reviews
1 of 5 bubbles Reviewed today NEW

Despite the great reputation that BA has and having previously been on many a BA flight, I was extremely disappointed with the service and response to my claims on a flight to Johannesburg last July. I was kept waiting at check in apparently because my name was not on the passenger list although I had booked and paid for the...

More 
International Economy London - Johannesburg

Helpful?
Thank Priya W
Level Contributor
143 reviews
37 helpful votes
5 of 5 bubbles Reviewed today NEW

Due to the serious fog in London on day we were leaving, massive delays or cancellations on both arrival and departure flights. We found our flight would be delayed for three hours before we left home but we preferred to arrive at Heathrow Airport at scheduled time just in case. Following several notification changes such as three hours delay, changed...

More 
Europe Economy London - Rome

Helpful?
Thank Eat-Drink-Online
London, United Kingdom
Level Contributor
7 reviews
4 helpful votes
2 of 5 bubbles Reviewed today NEW

We flew to Punta Cana with BA on the 5th November 2016. The flight was around 9 hours, when we got on the plane we were pretty much given our lunch and 2 rounds of drinks. I asked for water and no one came so I went to the back to get a glass of water, the stewardess looked annoyed...

More 
International Economy London - Punta Cana

Helpful?
Thank Tiinmann
Southampton, United Kingdom
Level Contributor
7 reviews
1 of 5 bubbles Reviewed today NEW

Called to board and then flight was cancelled due to technical issues no staff to help just tanoy announcements. Having booked through BA Holidays (separate to the airline) I called them direct for assistance and they were helpful booking us on alternate flight via Boston with a connection in the morning. Luggage was not off loaded in time for this...

More 
International Economy London - New York City

Helpful?
Thank IandKW
Level Contributor
4 reviews
1 of 5 bubbles Reviewed today NEW via mobile

Seriously what a miserable airline early morning flight from Vienna to London and no food or drinks no snacks were served on this flight complimentary been flying around Europe for the last month the every airline air France alitalia all provided complimentary snacks and drinks what ever time we flew but British airways none provided .Considering we were up at...

More 
Europe Economy Vienna - London

Helpful?
Thank nickcc1
Swords, Ireland
Level Contributor
17 reviews
8 helpful votes
1 of 5 bubbles Reviewed yesterday NEW via mobile

I flew from Dublin to Singapore in December 2016 and after a few days there we traveled on to Sydney. Firstly I can't get my avid points added to my account. I have emailed BA on numerous occasions but they don't ever respond. In addition they lost our bags and it took days to get them back. I understand that...

More 
International Premium Economy Dublin - Singapore

Helpful?
Thank Ken M
Cambridge, United Kingdom
Level Contributor
732 reviews
260 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

There are a number of different airlines to get you from London to Cape Town and in my experience BA is the most expensive. Bizarrely, it ended up being 30% cheaper for us to fly on BA to Cape Town and then on to George than to have simply flown on BA to Cape Town - but still expensive. At...

More 
International Economy London - Cape Town Central

Helpful?
Thank DTM56
Vitoria, ES
Level Contributor
3 reviews
3 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

Besides loving the service of British Airways, on flights departing from Rio de Janeiro the airline is not using any portugueses speakers within their cabin crew team. It was very frustrating to see a family with 2 kids wanting to ask particular things such as the milk warm for their baby, and having to ask help of others. I said...

More 
International Economy Rio de Janeiro - London

Helpful?
Thank Giovanni C
Dripping Springs, United States
1 review
3 of 5 bubbles Reviewed yesterday NEW

I loved everything about this flight except my seat. Flew round trip on the 787-9 in economy. On the way to London, my husband and I had seats in the middle section, I was on the aisle, and he was in the middle seat. There is NO room to maneuver, and I am a small person. My husband is 6'2"...

More 
International Economy Houston - London

Helpful?
Thank Matt M
Norwich, United Kingdom
Level Contributor
466 reviews
223 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

We had arrived in Hong Kong from Sydney on Cathay Pacific at 4.00am but our BA flight to London Heathrow did not depart until 11.30pm. How do you spend all day at Hong Kong airport if you don't want to leave the terminal? The transit area was fully occupied by horizontal travellers each taking up a minimum of three seats....

More 
International Business Class Hong Kong - London

Helpful?
Thank mgsnorwich
See travel tips for airlines
“If you must, get an assurance that your bags will arrive at the same time as you!”
 of 5 bubbles 668priyaw, 19 Jan 2017 | Read review
“Book with Virgin Atlantic or American Airlines”
 of 5 bubbles IandKW, 19 Jan 2017 | Read review
“Book an alternative airline”
 of 5 bubbles Travelmonkey1000, 18 Jan 2017 | Read review
“Take a neck pillow as it helps when you sleep and it makes the seat more comfortable.”
 of 5 bubbles sandra_gold1, 18 Jan 2017 | Read review
“Don't bother paying to reserve a seat in advance unless you are very fussy- you often get to pick it when you check in anyway!”
 of 5 bubbles hannahg107, 18 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

1,700 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1700)
Viewed
Airport (159)
Viewed
Seat (155)
Viewed
Airline Lounge (86)
Viewed
Cabin (175)
Viewed
Food and Drink (330)
Viewed
Onboard Feature (76)
Viewed
View from Window (386)
Viewed
Other (333)