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British Airways


3.5 of 5 stars
2,237 Reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 770
    Excellent
  • 698
    Very good
  • 362
    Average
  • 172
    Poor
  • 235
    Terrible
Mostly good, some things need to be thought through.

We flew from Dublin 11/12 to Sydney and back 29/12. We decided on Premium Economy as it was a... read more

4 of 5 starsReviewed yesterday
cazrss
,
Southend-on-Sea, United Kingdom
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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2,237 Reviews from our TripAdvisor Community

Write a Review

2,237 reviews from our community

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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed today NEW

BA First Class is a very comfortable way to fly. The Lounges are very nice in LHR and Hong Kong, the flat bed is large and comfy and the Service is a very high standard. I only use BA Avios and Companion vouchers for First Class otherwise I could never afford it. It takes a while to save the points...

More 
International First Class London - Hong Kong

Helpful?
Thank mbs2k
Southend-on-Sea, United Kingdom
Level Contributor
108 reviews
60 helpful votes
4 of 5 stars Reviewed yesterday NEW

We flew from Dublin 11/12 to Sydney and back 29/12. We decided on Premium Economy as it was a long flight. The seats do have more room and the general facilities are better (pillow, glass of sparkling wine on arrival (except from Singapore to Sydney!) better meals etc) The check in staff were always polite and helpful. The cabin staff...

More 
International Premium Economy Dublin - Sydney

Helpful?
Thank cazrss
Swansea, United Kingdom
Level Contributor
13 reviews
5 helpful votes
4 of 5 stars Reviewed yesterday NEW

We are fortunate enough as a family to be able to travel on holiday a few times per year. Normally one of our trips is to America to visit family. When we fly to the USA, we always pick British Airways over American and United, even if it might cost a little more at times. Their customer service and aircraft...

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International Premium Economy London - Chicago

Helpful?
Thank BrianDetUK
Polokwane, South Africa
Level Contributor
22 reviews
3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

the crew were very kind , i went to my brothers funeral, so for me it was a sad time. but they help me to feel a lot better at the time i land in PE

Domestic Economy Johannesburg - Port Elizabeth
Helpful?
Thank 404fish
Ballinacurra, midleton, Cork, Ireland
Level Contributor
11 reviews
18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I love flying ba, they were always very professional, helpful and friendly. I have flown with them a few times and never had an issue both long haul and short. The food is great, the service is great and the planes are ontime. Well worth the extra few pounds.

International Economy London - Riyadh
Helpful?
Thank JamesMcGuinness1979
Norfolk, United Kingdom
Level Contributor
58 reviews
25 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

After grabbing an offer to fly 1st Class for less than Business Class, I was so looking forward to flying BA. Especially, as it was on a 747 my favourite plane of all time. However, from check-in to arrival, the experience just proved to be average. The brilliant BA phone app did everything it needed to do. But apparently, due...

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International First Class London - Beijing

Helpful?
1 Thank gileshankinson
Pretoria
Level Contributor
67 reviews
30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As always the business class service is great. We flew both ways in the "old" 747. The trip to London was great except one of the toilets in our section upstairs was totally out of order from the start on the flight. Made things a bit "tight" when preparing to land in the morning. The revamped seats and entertainment systems...

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International Business Class Johannesburg - London

Helpful?
Thank MadforitalyPretoria
McKinney, Texas
Level Contributor
164 reviews
26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Flying "Business Class" within Europe is not the same as long distance Business Class. The Euro Class on the A320 is nothing more than the center seat of the 3 across blocked off with a table of sorts. The legroom and seat size is the same as coach on their regular flights.

Europe Business Class London - Stuttgart
Helpful?
Thank TexasTraveler7507047
McKinney, Texas
Level Contributor
164 reviews
26 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very nice flight across the North Atlantic from Newark to London. Business class on Boeing 787 is very comfortable. Attendants were very helpful and nice to deal with.

International Business Class Newark - London
Helpful?
Thank TexasTraveler7507047
Middlesbrough, United Kingdom
Level Contributor
236 reviews
88 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Flew with British Airways to St Lucia for our holidays. Both outward and return were really good and relaxing. In fact we got a free upgrade coming back. Good entertainment package and choice of dining. Staff were friendly and polite.

International Economy London - St. Lucia
Helpful?
Thank Michael F
See travel tips for airlines
“Sit nearer the front of your chosen class to ensure you get the choice of food you want”
 of 5 stars cazrss, 25 Jul 2016 | Read review
“Very helpful if you have children.”
 of 5 stars BrianDetUK, 25 Jul 2016 | Read review
“If on 747 or a30, go to back where fuselage curves, more leg room as one less seat.”
 of 5 stars JamesMcGuinness1979, 24 Jul 2016 | Read review
“Don't waste your money”
 of 5 stars gileshankinson, 24 Jul 2016 | Read review
“If using a 747 and not newer A380 and in Business Class make sure you pay extra to sit upstairs. It is a different world.”
 of 5 stars MadforitalyPretoria, 24 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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