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British Airways


4 of 5 stars
6,848 Reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 2279
    Excellent
  • 2334
    Very good
  • 1210
    Average
  • 509
    Poor
  • 516
    Terrible
Great service on time

After travelling from Australia and approx 30 hrs after leaving home, i had a connecting flight to... read more

4 of 5 starsReviewed yesterday
Ewan H
,
Brisbane, Australia
via mobile
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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6,848 Reviews from our TripAdvisor Community

Write a Review

6,848 reviews from our community

Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
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  • Hebrew first
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  • Any
English first
Level Contributor
10 reviews
2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Everything about this airline is amazing. It will always be my preferred airline. i fly a lot, and I'm looking forward to fly with British each and every time.

International Economy London - Tel Aviv
Helpful?
Thank Eli_Bashvili
Brisbane, Australia
Level Contributor
16 reviews
11 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

After travelling from Australia and approx 30 hrs after leaving home, i had a connecting flight to Edinburgh. The service i recieved was very welcomming, the flight was on time and the gate and on voard staff were very friendly and helpful.

Domestic Economy London - Edinburgh
Helpful?
Thank Ewan H
Aveiro, Portugal
Level Contributor
79 reviews
29 helpful votes
4 of 5 stars Reviewed yesterday NEW

I love how BA treats each passenger like they matter. Loved the little bag with socks, sleeping mask and toothbrush. Lots of meals during both outbound and inbound flight, always with great quality and I liked how they managed to pack lots of flavour in them. Flight attendants were always available and extremely helpful.

International Economy London - Tokyo
Helpful?
Thank HelloiseEliot
Pitstone, United Kingdom
Level Contributor
28 reviews
19 helpful votes
5 of 5 stars Reviewed yesterday NEW

After our last flight from Heathrow to Seattle which wasn't good at all, this flight however was totally different. We had plenty of room and sat very comfortably the entire flight home. Before we knew it we were past Iceland and on the final leg back to Heathrow. The crew were all very pleasant and the food service was excellant....

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International Economy Vancouver - London

Helpful?
Thank Rob K
Cape Town Central, South Africa
Level Contributor
82 reviews
27 helpful votes
4 of 5 stars Reviewed yesterday NEW

When I finally boarded on Monday morning, the overhead baggage compartment above my seat on both sides of the plane were full of those huge hard hand luggage cases. I had to go down about four rows to shove my bag into the rack, all the time worrying if my grandson's small toy would be fine. The toy was fine...

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Domestic Economy Port Elizabeth - Cape Town Central

Helpful?
Thank BrendaWilliams_12
Pitstone, United Kingdom
Level Contributor
28 reviews
19 helpful votes
3 of 5 stars Reviewed yesterday NEW

Have flown with BA several times over the years but this was not one of the best flights I have had but to be fair it wasn't all BA's fault. The two passengers in front of us decided to put their seats back as soon as they could and didn't put them back up for the entire flight - even...

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International Economy London - Seattle

Helpful?
Thank Rob K
San Jose, California
Level Contributor
107 reviews
24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Booked flights many months in advance, and coordinated so our UK friends could fly with us on the Heathrow-Geneva flight. First flight schedule changed by 15 minutes. I got an email about that, it said there was nothing I needed to do, if that change was okay with me. It was okay with me, so didn't do anything. Notice came...

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International Economy San Jose - Canton of Geneva

Helpful?
Thank Beakertroyd
Yokohama, Japan
Level Contributor
7 reviews
3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Had a long haul flight with BA to Heathrow and connecting flight to Bergen. The flight experiences as usual, not much to expect anyway. The seat was good, clean. One of my favorite about BA that even with the cheapest fare, the hand carry baggage is up to 20kg, The meal( Sandwich and muffin) tasted good. I was quite surprised...

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Europe Economy London - Bergen

Helpful?
Thank estarfly
Liverpool, United Kingdom
Level Contributor
20 reviews
17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Cheap and cheerful, no disrespect to BA but there is less and less to separate BA from the likes of Easyjet or Ryanair. It has, however, had to lower the bar to compete in a savage market. Nevertheless, you can still pre-book seats for free, get a free meal/snack and free alcoholic and non-alcoholic drinks, fly to an airport that...

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Domestic Economy Manchester - London

Helpful?
Thank AndyPeters1969
Liverpool
Level Contributor
18 reviews
5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

British Airways really are a leading airline - from check in to boarding everything went smoothly. Flight was great and service excellent - staff very friendly smiling all the time despite it being long haul. Food was delicious and hot and drinks came around regularly and all included in the price of course. The return flight was just as good...

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International Economy Manchester - New York City

Helpful?
Thank LiverpoolMike27
See travel tips for airlines
“Try and get a route which flies A380's as much superior to other aircraft in BA's fleet”
 of 5 stars Cadwhizz, 24 Aug 2016 | Read review
“Book seats 24hrs in advance”
 of 5 stars AndyPeters1969, 23 Aug 2016 | Read review
“Really are "The Worlds BEST Airline"”
 of 5 stars LiverpoolMike27, 23 Aug 2016 | Read review
“Be pleasant to the crew.”
 of 5 stars Ellen8062014, 23 Aug 2016 | Read review
“Service is better on day flights”
 of 5 stars DancingQueenDee, 23 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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