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British Airways


3.5 of 5 bubbles
10,253 Reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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10,253 Reviews from our TripAdvisor Community

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10,253 reviews from our community

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Showing 8,264: English reviews
London, United Kingdom
Level Contributor
44 reviews
21 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

To say BA are our flagship airline, I was so disappointed with this flight/service. There was a problem with the in-flight entertainment so we had nothing for the whole 8 hour flight on our row of seats. We were compensated with extrea AVIOS points and a glass of champagne but at 10am in the morning not necessarily what you want....

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International Economy London - Nairobi

Helpful?
1 Thank Julie200
Cancun, Mexico
Level Contributor
11 reviews
1 helpful vote
2 of 5 bubbles Reviewed yesterday NEW

Booked on this airline for a non-stop flight from Cancun to Heathrow and then Amsterdam. Got the Premium Economy but finally had the same treatment as Tourist class. Bags arrived last on both flights. Food on board was poor and staff didn't care about nothing. Airplane looked very old and trashed and some areas dirty. Friends in Business complained about...

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International Premium Economy Cancun - Amsterdam

Helpful?
1 Thank tron38
Austin, Texas
Level Contributor
10 reviews
1 helpful vote
3 of 5 bubbles Reviewed yesterday NEW

It seems like each time we fly the seats get smaller. This time I was sitting next to my husband and there was no where to put our arms. Literally, we had to coordinate who got to have their arm on top, etc. Good thing we love each other, because not touching was not an option. We are both average...

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International Economy Austin - London

Helpful?
1 Thank WannaBeParisian
Mansfield, United Kingdom
Level Contributor
263 reviews
57 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

A slight upgrade to world traveller plus A little bit more space but entertainment console quite small much prefer other airlines

International Premium Economy London - Bangkok
Helpful?
1 Thank jodycav
Poole, United Kingdom
Level Contributor
73 reviews
13 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

Packed flight had to keep my bag under my seat. Not enough leg room in Row 9. Glad to get off the plane.

International Economy London - Marrakech
Helpful?
1 Thank John L
Reading
Level Contributor
20 reviews
49 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW via mobile

We were on a 12 hour flight from Bangkok to Heathrow. Drinks and meal were given 2 hours into the flight. The next 8 hours I saw a cabin crew member race down the aisle once offering drinks. If it wasn't for the fact I saw someone ask for a drink and a snack box, I wouldn't have known you...

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International Economy Bangkok - London

Helpful?
1 Thank JenReading
2 reviews
1 helpful vote
4 of 5 bubbles Reviewed 2 days ago NEW

The cabin crew were very helpful & did all they could to make a long flight enjoyable. It was an 11 hour flight. The seats were very comfortable. The inflight entertainment was good and the journey (through the night) was very pleasant.The only grumble was that the passenger in front insisted on laying his seat back even while I was...

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International Premium Economy London - Johannesburg

Helpful?
1 Thank Mick S
Cape Town, South Africa
Level Contributor
7 reviews
1 helpful vote
4 of 5 bubbles Reviewed 2 days ago NEW via mobile

Never delays and great friendly services. I enjoy enough leg space, reading the High Life magazine en lekker food and glass of good red wine! I fly monthly and British Airways is my airline of choice.

Domestic Economy Johannesburg - Cape Town Central
Helpful?
1 Thank wilenecollins
Pretoria, South Africa
Level Contributor
14 reviews
1 helpful vote
2 of 5 bubbles Reviewed 2 days ago NEW

No small bottled water or small bottled wine, WE all drink from the glass so you are forced to drink from a very small glass whereas a small bottle can give you 2 glasses. I give up.

Domestic Economy Johannesburg - Cape Town Central
Helpful?
1 Thank Nhlomo
Prague, Czech Republic
Level Contributor
142 reviews
20 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

Was in seat 18D, boarding was closed but people were still milling about, seat 18E was empty and the person in 18F found a friend and moved back a couple of rows. Before leaving the gate, someone moved into seat 18E, middle seat center, leaving seat 18F aisle open. He had a lot of cologne/after shave as well. The flight...

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International Premium Economy Newark - London

Helpful?
1 Thank zHojo
See travel tips for airlines
“Maybe buy First Class”
 of 5 bubbles tron38, 2 Dec 2016 | Read review
“Row 9 hasn't got a lot of leg room. Just behind the Business/First Class seats.”
 of 5 bubbles johnlK3538YL, 2 Dec 2016 | Read review
“Just buy small bottle of wines and water”
 of 5 bubbles Nhlomo, 1 Dec 2016 | Read review
“pick up a brand new aircraft (B787?) with an upgraded cabin”
 of 5 bubbles ClubGGG, 30 Nov 2016 | Read review
“Go Premium”
 of 5 bubbles ChiefCynic, 30 Nov 2016 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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