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British Airways

59,498 reviews
Headquarters: PO Box 365, Harmondsworth England UB7 0GB
Overview
3.559,498 reviews
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About British Airways

Airline Alliance

oneworld
Headquarters: PO Box 365, Harmondsworth England UB7 0GB

Airline Summary

British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .
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59498Reviews
11175Photos
100Tips

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Joy Bowden wrote a review Today
2 contributions4 helpful votes
London - San Francisco
International
Wow what staff service on this flight . BA you have some wonderful staff working on this Flight who went above & Beyond to make our journey as pleasurable as it could be . Nothing was too much trouble . Michelle, Lana ? And another blonde lady ( name I can’t remember ) you were stars ! Also loving the more mature crew . Please congratulate those staff members Well done BA!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Paul L wrote a review Today
Newcastle upon Tyne, United Kingdom16 contributions7 helpful votes
Newcastle upon Tyne - Langfang
International
From the outset the staff were all really nice and helpful. Laura at check in at Newcastle was brilliant and the cabin crew led by Ross on the flight to Beijing were super. The Club class suite was very comfortable. No complaints whatsoever
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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H W wrote a review Yesterday
1 contribution
London - Phoenix
International
We booked premium economy round trip from Phoenix to Zurich via AA codeshare and operated by British Airway. On our way return flight back to Phoenix February 25th, the first leg of the BA flight 0773 between Zurich and London Heathrow was delayed departure, which cause us missed the BA 0289 connection flight between Heathrow and Phoenix. First problem is that when we dash to the terminal 5 security check point at 12:00 PM, the airplane was still at gate and will not depart until 2:25 PM if it will be on schedule, we had almost 30 min at that point, however the terminal 5 security stopped us and was told we cannot pass thru the security due to airline requirement, we later realized that flight 0289 did not leave until 3:30 PM. We were directed to the customer service to re-book the flight. When we got to BA customer service transfer counter, there was only one agent available, there were least 12 passengers waiting in the lines, we were told BA was shorting of staffs due to British holiday during end of February and there was a major soccer championship match that Sunday, so it took us at least an hour and half to rebooked the same flight next day, also it seems there are not much option at all if we want to back to Phoenix on different flight on the same day, I had to explain it to my management why I had to take unexpected day off and missed some important meetings. Then, the agent who re-booked the flight told us his printer was broken and we need go to Zone 2 of terminal 5 to get the ticket and hotel voucher printed. We found Zone 2 and had our ticket and voucher in hand and assure by the agent that our luggers will be on our next day flight with us as well. We also told there was a shuttle bus around the corner to take us to the hotel, however no map or detail direction provided, it took us a while to find out that the shuttle is at back side of the terminal 5, by the time we arrived at hotel we were very tired. Next day, we arrived at airport few hours ahead our scheduled departed time 2:25 PM, I noticed my checked two bags not in the same spot based on my iPhone’s Find me feature (I had Apple Air Tag in each of my checked bags), so I checked with the gate agent, she confirmed with me that only one checked bag was associated with my flight! Luckily, the flight was deployed two hours, so my other bag made to the same flight. While on the flight, the team of young flight attendants were generally pleasant, but they missed to service me meal, I did not order any special meal, and the popular chicken dish was not available when she came to my row, so I told her any chicken dish will be ok, and she told me give her few minutes and she will bring me a different chicken dish, however she totally forgot that and only when she came back to collect the trash, I mentioned to her she forgot my chicken dish, she was surprised and acting like I was lying to her, so I told her my meal ate by dog, so just bring me another one. I am IT consultant and flight a lot, but this is the first time. Overall, I think my premium economy flight on BA is the worst experience in recent memory, I used to flight this route to UK many times, I am surprised it failed at multiple points, as the British flagship carrier, are you care?
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Joseph M wrote a review Yesterday
1 contribution
London - Cancun
International
Worst airline of all time! frozen humous served - all staff were highly miserable. Joke company!! Will never fly these clowns again
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Matt C wrote a review Yesterday
1 contribution
Portland - London
International
I haven't even taken the flight and its already the worst experience I've ever had on an airline. I paid for economy plus and had to pay the fee to choose the seats I wanted. British Airways just notified me that they have changed my seats. Now I have to spend 9 and 1/2 hours on an overnight flight in a seat that won't recline right next the bathroom! Calling customer service is a nightmare. 3 hours on the phone to be told that I should have read the fine print and bought a ticket that is refundable.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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H W wrote a tip Yesterday
"If you like me travel thru London Heathrow to US destination or vice visa, try to avoid London Heathrow, and British Airways!"
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mark z wrote a tip Yesterday
"Avoid BA at all costs. NEVER book an additional service with them, IE, ground transport as they take no responsibility for it ."
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Kristen L wrote a tip 17 Apr
"As a regular traveller to nearly 30 countries, this is the absolute worst experience I’ve ever had with any airline. Never again."
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Joe K wrote a tip 16 Apr
"Do not use BA"
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Kathy H wrote a tip 16 Apr
"Don't fly long haul on BA Dreamliner 787 aircraft"
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