We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

British Airways


30,505 reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England +44-0844-493-0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

30,505 Reviews from our TripAdvisor Community

Write a Review

30,505 reviews from our community

Filter reviews by popular destinations:
All reviews London New York City Johannesburg Los Angeles Cape Town Central Miami Rome Edinburgh San Francisco Buenos Aires Singapore Amsterdam Las Vegas
Traveller rating
Cabin
  • (15,015)
  • (3,324)
  • (6,109)
  • (937)
Route
  • (15,776)
  • (8,163)
  • (1,253)
  • (99)
  • (93)
  • More
Language
  • More
Showing 25,408: English reviews
Ewell, United Kingdom
Level 3 Contributor
24 reviews
11 helpful votes
Reviewed today
NEW

BA flight No.2680 London Gatwick to Dubrovnik 29th May 2018 13.50 previously notified that flight would be operated on behalf of BA by Titan Airways. Having checked in on line the day before we arrived at airport went through bag drop and security, had a leisurely Breakfast and arrived at the gate notified to board plane. No plane. No BA...

More 
Europe Economy London - Dubrovnik

Helpful?
Thank Charles Y
Greater London, United Kingdom
Level 3 Contributor
8 reviews
7 helpful votes
Reviewed today
NEW

The business class in BA is so dirty with lot of dusts and rubbish underneath and by the ventilations and under seats which is not suitable for people with respiratory allergy like asthma and allergic rhinitis neither for normal people The attached pictures will be enough to explain

International Business Class Dubai - London
Helpful?
Thank Samhassan
London
Level 4 Contributor
33 reviews
62 helpful votes
Reviewed today
NEW

Only a few years ago British Airways crew were proud to work for the airline and passengers would look forward to a flight as it was something a bit special. In 2016 the airline sold tickets to passengers for travel in economy that included catering. The catering was snatched away in 2017 and even the tens or hundreds of thousands...

More 
Europe Economy Krakow - London

Helpful?
Thank Rob-London07
Dorset, United Kingdom
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed today
NEW

Our travel agent requested full disabled assistance at Heathrow from Terminal 3. The checking in clerk was very helpful, polite and efficient, but sadly hardly any assistance was available. Luckily there were three of us. I pushed my partner in the wheelchair and our friend struggled with all the luggage on a trolley. Normally my partner & I travel on...

More 
International Premium Economy London - Vancouver

Helpful?
Thank Celia B
Level 4 Contributor
28 reviews
19 helpful votes
Reviewed today
NEW
via mobile

I've recently flown with British airways in a party if 9. We did what the website told us to do about booking seats 24hr before and found me and my wife were not sitting next to each other. She is a nervous flyer so she was not happy . We contacted customer service and they told us to get to...

More 
Europe Economy London - Dalaman

Helpful?
Thank rich3939
Level 5 Contributor
66 reviews
21 helpful votes
Reviewed today
NEW

When you are flying in economy you know what you get, and it is usually an arduous experience which can not be finished soon enough. So the only thing to brighten the journey is the treatment and attitude of the crew on board. A smile, a friendly banter, just that 3 seconds of personal contact can make a difference as...

More 
International Economy Washington DC - London

Helpful?
Thank KN0509
Level 2 Contributor
5 reviews
Reviewed today
NEW

Always a pleasure to fly with BA. Great and efficient service. Polite and well groomed staff make every journey pleasant! Fully recommended!

International Business Class London - Johannesburg
Helpful?
Thank Jason F
Mykonos Town, Greece
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

BA T3 Galleries First lounge is shabby and tired with dirty dining tables, sullen staff with no idea of service and to top it all off no show from Elemis spa staff - an hour after it was supposed to open!! I know BA keep on about the Concorde lounge at T5 but they seem to have let go of...

More 
International First Class London - Nairobi

Helpful?
Thank Belpa2014
1 review
Reviewed yesterday
NEW

Used my avios to upgrade had window seat, very very compact I have broad shoulders and couldn't lie on my back, when you want to get out of seat when everyone is sleeping you have to climb over other passengers, the privacy glass when down the passenger next to you is staring at you, toilet same size as economy and...

More 
International Business Class Hong Kong - London

Helpful?
Thank John M
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed yesterday
NEW

excellent flight. comfortable, seating, food,strange combination( who makes up these menus?) no to bad. overall ok.

International Premium Economy London - Nevis
Helpful?
Thank kenneth c
See travel tips for airlines
“very poor value for money for business class specially the clean”
Samhassan, 19 Jun 2018 | Read review
“Book a differernt airline”
Rob-London07, 19 Jun 2018 | Read review
“on this flight dont bother paying extra for business class its not worth it.”
G8562LMkennethc, 18 Jun 2018 | Read review
“I have no idea”
drockyroad, 18 Jun 2018 | Read review
“Avoid if you can”
I6837DSmichaelb, 18 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

5,229 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (5229)
Viewed
Airport (442)
Viewed
Airline Lounge (260)
Viewed
Seat (439)
Viewed
View from Window (1172)
Viewed
Food and Drink (848)
Viewed
Onboard Feature (268)
Viewed
Cabin (497)
Viewed
Our fleet (45)
Viewed
Other (1258)