British Airways

Headquarters: PO Box 365, Harmondsworth England UB7 0GB

0011 44 844 493 0787

Website

3.561,358 reviews

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About British Airways

Airline Alliance

oneworld

Airline Summary

British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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3.5

61,358

Excellent

15,284

Very good

15,659

Average

11,359

Poor

7,203

Terrible

11,857

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Sofia A

1 contribution

thank specific employee

Los Angeles - ViennaInternational

The employees were helpful when I missed my connections and did all the could to rebook me even though they weren't obliged to. I would like to especially thank Salma Yusuf, who was at the counters at Heathrow airport, trying very hard to help me. They turned this long and adventurous trip into an overall positive experience.

Date of travel: February 2025

Written 16 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Monjurul H

1 contribution

Absolutely the worst!

London - New York CityInternational

British Airways is terrible! I got screwed on Sunday, Feb. 13th. 2025. There was a miscommunication of understanding in regards to time zones; the application was not clear on the flight times. Assuming my flight was at 8:20pm. But it was 8:20 a.m. But all they displayed was 08:20. So then I missed my flight, thinking I was early on my way to Heathrow Airport in London around 3 p.m. I called customer support; they tried charging me 2100 euros to book a direct flight! After searching around, I saw that the round trip was cheaper through Virgin Airlines. I ended up paying 733 USD. The moral of the story is that British Airways is absolutely the worst airline to book any flight with. They didn’t offer me any compensation or any resolution; instead, they tried offering an upsell ticket, knowing I was stuck in London. I asked to be a proration to refund me so I could book a ticket, but they made no effort, to help me knowing i was stuck and had no options! Had I not dig around a bit, I would have been so screwed and paying a hefty direct flight cost. It made me absolutely furious! I haven’t been this stressed in so long. I will forever share this story with all my friends and family to make sure everyone know this about british airways!

Date of travel: February 2025

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Written 16 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sofia Chu

5 contributions

AWFUL! Book with them if you want to lose your luggage.

San Jose - LondonInternational

Absolutely awful service. Firstly, working perfectly in partnership with American Airlines they lost our luggage. A week later and still no news only that it’s in Costa Rica. We have phoned many times and spoke to someone located in India who quite frankly couldn’t care less. I’m on hold to someone now, the call has been 20 minutes long and so far all I’ve given is my name and baggage information and heard nothing from them. For some bizarre reason the connection left Miami at 10pm local time, that’s about 3am UK time. And an hour into the flight they started serving us dinner! Vegetable curry. I’m not sure in what world anyone wants a curry at either 11pm or 4am, shocking. This left us with about 5 hours of being left alone to sleep.

Date of travel: February 2025

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Written 16 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Melike Y

1 contribution

BEWARE: AIRLINE WITH THE WORST CUSTOMER SERVICE AND RACIST EMPLOYEES

Newark - IstanbulInternational

QUITE LITERALLY THE WORST AIRLINE. Their workers are INCREDIBLY RACIST and rude. I had a connecting flight from Newark airport to London Heathrow from where I would go to Istanbul. Because of British airways I missed my connecting flight from London Heathrow and consequently missed another flight that I was supposed to take from Istanbul. British Airways gave me another flight 3 hours later and did not offer any compensation for the flight that I was supposed to get on from Istanbul even though I missed it because their airplane did not reach its destination in time (WHICH IS THEIR FAULT). I WENT TO ASK THEM TO REIMBURSE MY TICKET FROM ISTANBUL TO MY FINAL DESTINATION since I HAD TO PAY AN EXTRA 200 on top of what I had already paid since all the times changed because of the new flu got they gave me. This made a ticket that should have cost 120 into one that costs 320. ANYWAYS I ACCEPTED DEFEAT THAT THEY WOULDNT PAY ME FOR IT EVEN THOUGH IT WAS THEIR MISTAKE. NOW IM BOARDING MY NEW PLANE AND THEY SUPPOSEDLY FLAG MY HAND LUGGAGE AND CHECK IT IN AGAINST MY WILL. (Even though there were tons of people who were allowed to keep their hang luggage to put overhead). I TOLD THEM REPEATEDLY THAT I WANT TO KEEP MY HAND LUGGAGE OVERHEAD SO I DONT MISS ANOTHER FLIGHT BUT THEY DIDNT LISTEN. I SPOKE TO THE MANAGER AND IN A NASTY VOICE HE TOLD ME THAT I SHOULD LEAVE THE PLANE AND NOT GET ON AND THEN COMPELTELY IGNORED ME AS I TRIED TO EXPLAIN MY SITUATION TO HIM. DID I MENTION HE TOOK MY LUGGAGE OUT OF MY HAND OUT OF MY WILL/WITHOUT MY CONSENT!! My mother wears a hijab and the second she came to my side he got increasingly nasty with his tone and began to completely ignore us. THEIR WORKERS ARE RACIST AND THIS IS UNACCEPTABLE. THE FACT THAT TONS OF OTHER PEOPLE WERE ALLOWED TO KEEP THEIR LUGGAGE WITH THEM BUT I WASNT IS INCREDIBLY UNFAIR . So somehow we were one of the only ones with flagged luggage and conveniently my mother wears a hijab. I WILL NEVER BE RIDING WITH BRITISH AIRWAYS AGAIN, BEWARE PEOPLE THEY DONT CARE ABOUT THEIR CUSTOMERS AT ALL. Oh by the way for the original flight to Turkey that we missed cause of British airways own issue (we had no control over it), as if joking with us, they gave us refreshment vouchers worth 5 pounds as if it could make up for the extra 200 euros I had to pay and medical conference I missed. I’m a medical student and was supposed to present at a conference but unfortunately could not BECAUSE OF BRITISH AIRWAYS INABILITY TO PROVIDE QUALITY CUSTOMER SERVICE. EXCUSE MY LANGUAGE BUT THIS COMPANY DOESN’T GIVE TWO F*CKS ABOUT YOUR ISSUES AND THEY’RE WORKERS ARE RACIST.

Date of travel: February 2025

Written 16 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Mak S

5 contributions

WORST Experiance, DO NOT PAY EXTRA FOR BUSINESS CLASS.....

London - LarnacaEurope

For flights BA672/BA673 BA has a new definition for Business class! It just means front rows and some food, 5 Hours of flight in stiff seats, we experienced awful seats in an older plane without Business class and terrible service. Above all BA doesn't want to admit that they didn't disclose the seat types and lack of Business class with extra charge for this service. Defiantly not Business class! I complained and they refused to respond! convenient.... I opened case with AMEX and they are not helping! Do not waist your money and get coach seat/fair is the same exact service....

Date of travel: August 2024

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Written 15 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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