We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Azerbaijan Airlines


4 of 5 bubbles
138 Reviews
Headquarters: 84 Nizami Street, Baku AZ-1010 Azerbaijan +994-12-598-88-80 Website
Rating summary
  • 4 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

138 Reviews from our TripAdvisor Community

Write a Review

138 reviews from our community

Filter reviews by popular destinations:
All reviews Baku Moscow Dubai London New York City Tbilisi Tel Aviv Tehran Istanbul St. Petersburg Paris Tehran
Traveller rating
Cabin
  • (53)
  • (0)
  • (8)
  • (0)
Route
  • (61)
  • (0)
  • (0)
  • (0)
  • (0)
  • More
Language
  • More
Showing 61: English reviews
Province of Alicante, Spain
Level Contributor
201 reviews
76 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW via mobile

The aircraft are new as is baku airport itself but the clientele onboard leave something to be desired...namely manners

International Economy Baku - Dubai
Helpful?
Thank Brian R
New York City, New York
1 review
5 of 5 bubbles Reviewed 1 week ago

Given such affordable prices, I did not have high expectations when going on the flight. But the airline truly impressed me with incredible and comfortable in-flight experience even for economy (3 full meals going from New York to Baku; entertainment set in front of each seat both on the long leg New York-Baku and the shorter leg to Tel Aviv;...

More 
International Economy New York City - Tel Aviv

Helpful?
Thank 30lanal
Los Angeles, California
Level Contributor
35 reviews
6 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago via mobile

Very good airlines , cabin crew very good , A little slow for a short flight but it was ok . Onboard services good meal , the only bad thing it's you need to pay your drink !overall I was really surprised .

International Economy Istanbul - Baku
Helpful?
Thank Drkeyfidel
Baku, Azerbaijan
Level Contributor
6 reviews
4 of 5 bubbles Reviewed 2 weeks ago

Used to fly with Lufthansa or Turkish business class. As a result of cut backs I now travel economy. Azerbaijan knocks spots off Lufthansa and Turkish on the Baku - UK routes. Excellent service and brand new 787s. In flight entertainment system has been known to fail but at least they have one, unlike some!

International Economy Baku - London
Helpful?
Thank goldaker
Level Contributor
7 reviews
3 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

AZAL is a great airline from the passenger's point of view. The seats: are comfrotable, slightly wider than usual economy seats, have practicale headrests you can actueally sleep against without falling off, above average leg room. The food: meal services are available on both day and night flights free of charge, the meals are tasty, beverages are free of charge...

More 
International Economy Istanbul - Baku

Helpful?
Thank Jens K
Level Contributor
28 reviews
2 helpful votes
4 of 5 bubbles Reviewed 22 March 2017

At check-in our hand luggage was not checked for weight, flight departure was on time, staff was very friendly and food was served on a 3,5 hour flight.

International Economy Kiev - Baku
Helpful?
Thank Wanderersbag
Tehran, Iran
Level Contributor
21 reviews
11 helpful votes
4 of 5 bubbles Reviewed 11 March 2017

Everything was good except extra money you should pay if you want to carry more than 10kg the food it was a mere cold sandwich. They are well-organized and on time also I did not faced any difficulty at the time of taking off or landing. My flights were about 75 mins so not having In-flight entertainment was not a...

More 
International Economy Tehran - Baku

Helpful?
Thank Farid V
Level Contributor
34 reviews
8 helpful votes
4 of 5 bubbles Reviewed 2 March 2017

I have flown 4 times with them. It is quite good airline. New planes, pretty staff. Not always very nice, and sometimes visible that they don't want to do it. A lot of place, food good and warm. I can recommend for flying with them,

International Economy Lviv - Baku
Helpful?
Thank Marcin M
St. Petersburg, Russia
Level Contributor
6 reviews
2 helpful votes
5 of 5 bubbles Reviewed 22 February 2017

Some of my colleagues were obliged to fly with "more known" companies as per internal company's rules. Azal has a perfect connections with the Europe - France, Germany, Russia etc. and all of this together with a good service on board and in the Airport of Baku city.

International Economy St. Petersburg - Baku
Helpful?
Thank ilyaizmaylov
Haifa, Israel
Level Contributor
22 reviews
5 helpful votes
5 of 5 bubbles Reviewed 21 February 2017 via mobile

I tried Azerbaijan Airlines recently because they had a low one way fare from New York to Israel, via Baku. (I couldn't commit to a return date when I started my trip, and making changes to a round trip ticket can be very expensive.) I was pleasantly surprised by their service. The flights arrived on time, the planes were modern,...

More 
International Economy New York City - Tel Aviv

Helpful?
Thank MarkFromHaifa
See travel tips for airlines
“Always compare prices with other airlines, but if the difference is below 30usd/eur, it is well worth the extra money”
jensk56, 2 Apr 2017 | Read review
“Be punctual, they are really on time”
478faridv, 11 Mar 2017 | Read review
“just use it:)”
553marcinm, 1 Mar 2017 | Read review
“Upgrade to business class for $250 is totally worth it.”
ElisAppliances, 13 Feb 2017 | Read review
“Just book with them. Really good or the budget traveller.”
goldengirluk09, 6 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About Azerbaijan Airlines
Azerbaijan Airlines (J2) is the flag carrier of Azerbaijan and the country's largest airline. Its hub is located at Heydar Aliyev International Airport (GYD) outside the capital city of Baku. Azerbaijan Airlines flies to more than 55 destinations across Asia, Europe and North America. This includes five domestic destinations, as well as points in Austria, Belarus, China, the Czech Republic, Russia, Germany, Turkey and the United States. The airline also has codeshare agreements with 11 other airlines. Azerbaijan Airlines has a fleet of 32 aircraft, including Airbus, Boeing and Embraer planes. Its planes feature a variety of two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

25 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (25)
Viewed
Cabin (2)
Viewed
Airport (3)
Viewed
Airline Lounge (4)
Viewed
View from Window (2)
Viewed
Food and Drink (2)
Viewed
Seat (1)
Viewed
Other (11)