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Avianca


11,996 reviews
Headquarters: Avenida Eldorado No. 59 - 15, Bogota 00001 Colombia +57-01-8000-953434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,996 Reviews from our TripAdvisor Community

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11,996 reviews from our community

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Showing 1,907: English reviews
Dubai, United Arab Emirates
Level 1 Contributor
3 reviews
7 helpful votes
Reviewed yesterday
NEW

flight was delayed by more than 2 hours, informed the ground staff before take off, the crew on board, and the ground staff on arrival that i had a connecting flight. On arrival I had to sort out my next flight on my own, had even to buy a new ticket for my connection

International Business Class Bogota - London
Helpful?
Thank Bassam A
2 reviews
1 helpful vote
Reviewed yesterday
NEW

This was one of my best flights to Roatan in a long time. It is great to be able to have the option of a meal on my flight, I found it here. The flight wa smooth, the stop over was short. I like the idea of reaching my destination early in the morning giving me the full day on...

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International Economy New York City - Roatan

Helpful?
Thank Lidell B
Santo Domingo, Dominican Republic
Level 3 Contributor
9 reviews
3 helpful votes
Reviewed yesterday
NEW

Departure was on time. The service inside was excellent. Being used to use american airliners, I almost got into shock when served food for dinner in our flight. They also had complementary earphones to use in your personal screen where they have a wide range of movies and series titles, as well as video games for the kids.

International Economy Santo Domingo - Bogota
Helpful?
Thank EJFP
1 review
Reviewed yesterday
NEW
via mobile

The Airline is very unstructured and could do with professional training. My minor passages was not even placed in the same row as me as requested. IN fact we were 10 rows apart with strangers. The ticket counter didn't seem to care

Domestic Economy Puerto Maldonado - Cusco
Helpful?
Thank Georgia M
Sao Jose, SC
Level 4 Contributor
20 reviews
4 helpful votes
Reviewed yesterday
NEW

We travelled to JFK on February/2018 in a A330 aircraft. Good service, but the plane had a lack of toillets for the ecnomy class (only 4 in the middle). The food (dinner and brakfast) was simple but ok. A cheaper choice for this route.

International Economy Florianopolis - New York City
Helpful?
Thank Nazapl2014
Bogota, Colombia
Level 4 Contributor
34 reviews
2 helpful votes
Reviewed 2 days ago
NEW

No VIP lounge. Average service. Bus to the plane, bus from the plane. Must be cheaper which is typical with Avianca!

South America Business Class Lima - Bogota
Helpful?
Thank 108dg
Level 6 Contributor
695 reviews
145 helpful votes
Reviewed 3 days ago
NEW

Both flights were short (less than 90 minutes) and flew over the Andes Mountains. Both were on A320 aircraft and the seating is typical 3-3 with average pitch and seat width. OK for short flights. Only had drink service on these short flights. Flights were on time and service was OK. These are busy routes and the flights were full....

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Domestic Economy Lima - Cusco

Helpful?
Thank geotech522
Atlanta, Georgia
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed 3 days ago
NEW
via mobile

We had never flown on Avianca until our American Airlines flight from Lima to Miami got so messed up at the airport. We decided to book on Avianca a few hours before the flight. The reps at the airport were very helpful. We didn’t have any issues. Plane was newer and had comfortable seats and each chair had its own...

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International Economy Lima - Miami

Helpful?
Thank Christine L
Florida
Level 5 Contributor
57 reviews
29 helpful votes
Reviewed 3 days ago
NEW

I don't normally fly business class, but Avianca had a fantastic sale earlier this year, making it actually cheaper to fly business than economy if I booked early enough. The flights was excellent - safe and quick. Our flight was actually delayed by about an hour and a half, but no worries! Avianca provided meal vouchers for everyone on the...

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Domestic Business Class Cali - Medellin

Helpful?
Thank FLBeachWanderer
Amersham, United Kingdom
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed 3 days ago
NEW
via mobile

Avianca lost my bag in my connection in Bogota. They then assured me that my bag would reach me either that evening or at the latest tomorrow. Its now the second last day of my trip, I've made every attempt to contact them and have been unsuccessful. It has ruined my holiday and has cost me quite a bit of...

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International Economy Bogota - New York City

Helpful?
Thank MattFoodG
See travel tips for airlines
“Arrive early”
LidellB, 18 Jun 2018 | Read review
“Direct flight from point A to B without stopping in Panama or any other city”
EJFP, 18 Jun 2018 | Read review
“need to be at airport earlier as they start boarding 1 hour before flight”
geotech522, 16 Jun 2018 | Read review
“Check the Avianca site as soon as you know your travel plans in order to take advantage of sale prices.”
FLBeachWanderer, 16 Jun 2018 | Read review
“Try to avoid the Airbus 320´s in long flights. They are not comfortable for more than two hours”
arlupo43, 8 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Avianca
Avianca (AV) is the national airline of Colombia and is the country’s flag carrier. It is the largest airline in Colombia and its network stretches throughout South America, Central America, the Caribbean, North America, and Europe. Primary hubs include Bogotá's El Dorado International Airport (BOG), Lima’s Jorge Chávez International Airport (LIM), and San Salvador’s Comalapa International Airport (SAL). Avianca's fleet includes modern Airbus A318, A319, A320, A321, and A330 aircraft, plus the technologically advanced Boeing 787. Local service aircraft are configured with all Economy Class seat while long-haul aircraft offer Business and Economy Class. Avianca is a Star Alliance member.

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