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Avianca


15,620 reviews
Headquarters: Avenida Eldorado No. 59 - 15, Bogota 00001 Colombia 011 57 1 800 0953434 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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15,620 Reviews from our TripAdvisor Community

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15,620 reviews from our community

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Showing 2,705: English reviews
Level 2 Contributor
6 reviews
4 helpful votes
Reviewed yesterday
NEW

Super smoth fly, I did enjoy it, I love flying with avianca, I love their fligths and their costumer service

Date of travel: February 2019
International Economy San Salvador - Newark
Helpful?
Thank KarenCierra1507
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

First time I travelled on this airline and my overall experience was amazing. It’s hand full of airlines that still offer meals and he staff is manificent. I would travel on this airline again.

Date of travel: February 2019
International Economy Toronto - San Salvador
Helpful?
Thank Manny L
Queretaro, Mexico
Level 6 Contributor
98 reviews
44 helpful votes
Reviewed 2 days ago
NEW
via mobile

Nothing special... but a safe and good flight. The Avianca staff in Mexico has one way of seeing things and the staff on Colombia see another way... for exemplo México did not let me travel on the emergency exit because of my age (69) and in Colombia there was no problem an nothing was mentioned... neither do other airlines. Snack...

Date of travel: February 2019
More 
International Economy Mexico City - Cartagena

Helpful?
Thank Ronald A
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed 2 days ago
NEW

We love flying Avianca! Great service from staff. Movies of your choice during flight. Free meals! First time flying into Guayaquil, usually fly into Quito and spend the night.

Date of travel: January 2019
International Economy New York City - Guayaquil
Helpful?
Thank Missydebg
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW

I booked two domestic flights with Avianca in Peru for a vacation. I leave in 30 days. One had cancelled two months ago. The other cancelled today. Now I have to take a night bus to make my destination on time. Took almost an hour to work out how to place the refund requests. Here's hoping they actually provide it....

Date of travel: February 2019
More 
Domestic Economy Cusco - Puerto Maldonado

Helpful?
Thank Randi L
Dubai, United Arab Emirates
Level 6 Contributor
89 reviews
18 helpful votes
Reviewed 2 days ago
NEW
via mobile

We went for a wedding, and both to and from Colombia check in was a disaster. Staff were not knowledgeable (we had to repeatedly explain where the UAE is), didn’t get the seats we booked etc. having said that, the flight itself was quite good - comfortable seats and decent entertainment, and acceptable food. If only they got the check...

Date of travel: February 2019
More 
International Economy Miami - Cartagena

Helpful?
Thank jandre88
Goiania, GO
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Avianca used to be one of the best and cheap airline company. After announce their financial problems their service just get bad. They have a really small crew what makes the service really slow down. On my flight from Goiania to Sao Paulo they didn't give you the headset what makes the TV totally unnecessary (since I forgot mine). One...

Date of travel: February 2019
More 
South America Economy Goiania - Santiago

Helpful?
Thank 1010thainararn
Kearny, New Jersey
Level 4 Contributor
42 reviews
11 helpful votes
Reviewed 2 days ago
NEW

At the airport in Salvador Antonio Claudio was of a fantastic costumer service for a busy airport, helpful and pleasant - we were traveling as a couple in vacation and found to be very easy to have someone helpful and pleasant to deal with and the crew at airplane was very attentive to everyone and always a smile to greed...

Date of travel: January 2019
More 
Domestic Economy Salvador - Belo Horizonte

Helpful?
Thank Vilma P
Level 2 Contributor
6 reviews
Reviewed 3 days ago
NEW
via mobile

I have been flying on a weekly basis for 27 years. I his is by far the worst traveling experience I had with an airline. I will never fly with AVIANCA ever again. Bad attitude Hair on my food Delayed flight Late arrival Missed connection due to airline mistake Lack of service

Date of travel: February 2019
International Business Class Seattle - Quito
Helpful?
Thank Ivanchelo1
Miller Place, New York
Level 5 Contributor
68 reviews
37 helpful votes
Reviewed 3 days ago
NEW

The Flight left at 3:30AM from JFK. We arrived early , as we were suppose to and there were no lines... We walked right through check in and security. I usually take sometime going through security because of artifical joints (3). Not this time. Once on the flight all the seats weren't taken so we could spread out. They also...

Date of travel: February 2019
More 
International Economy New York City - San Salvador

Helpful?
Thank P30
See travel tips for airlines
“Arrive early!”
Missydebg, 21 Feb 2019 | Read review
“Just don't book with them.”
626randil, 21 Feb 2019 | Read review
“be paciente.”
1010thainararn, 21 Feb 2019 | Read review
“Be on time and have docs handy”
95vilmap, 21 Feb 2019 | Read review
“Don't miss the free booze!”
P30, 20 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About Avianca
Avianca (AV) is the national airline of Colombia and is the country’s flag carrier. It is the largest airline in Colombia and its network stretches throughout South America, Central America, the Caribbean, North America, and Europe. Primary hubs include Bogotá's El Dorado International Airport (BOG), Lima’s Jorge Chávez International Airport (LIM), and San Salvador’s Comalapa International Airport (SAL). Avianca's fleet includes modern Airbus A318, A319, A320, A321, and A330 aircraft, plus the technologically advanced Boeing 787. Local service aircraft are configured with all Economy Class seat while long-haul aircraft offer Business and Economy Class. Avianca is a Star Alliance member.

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