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Asiana Airlines


2,655 reviews
Headquarters: No 47 Osae-Dong Gangseo-gu, Seoul 157-713 South Korea 011 82 2-2669-8000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,655 Reviews from our TripAdvisor Community

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2,655 reviews from our community

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Showing 1,117: English reviews
London
Level 6 Contributor
330 reviews
55 helpful votes
Reviewed yesterday
NEW
via mobile

There wasn’t many passengers for this flight, so a nice touch getting three seats to myself. For a 11.5 hour flight, I managed three hours sleep plus watched four movies. Food was decent. A few extra snacks helped pass the time.

International Economy Seoul - London
Helpful?
Thank perfect_spy
1 review
Reviewed 2 days ago
NEW

Alright when I say that "someone died" I mean someone actually died. And it was awful to see and it must have been horrible to be in that situation. Luckily we were all still on the tarmac when it happened, but then we got held up there for 2 hours. I tried to ask what had happened but nobody could...

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North Asia Economy Ho Chi Minh City - Seoul

Helpful?
Thank Emma K
1 review
Reviewed 4 days ago
NEW

Used this airlines many years ago and my recent flights indicate why it is still the best airline out there. I had to take a Mileage Plus return flight where they route you to Seoul first before flying to Hawaii. Originally the layover was 1.5 hours but the flight had to be changed, and for the trouble, Asiana allowed me...

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International Economy Osaka - Honolulu

Helpful?
Thank 119mrl
United States
Level 5 Contributor
72 reviews
54 helpful votes
Reviewed 5 days ago
NEW

I've been flying on Asiana for over 10 years about 1-2 times a year. What in the world is going on??? You cannot call them, their web site is changed and is just crazy, I am locked out of my mileage program account and, no kidding, over 30 min waiting, when they'd allow me to stay on hold vs. a...

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International Economy Los Angeles - Angeles City

Helpful?
Thank RenegadeRetiree
Singapore, Singapore
Level 5 Contributor
75 reviews
34 helpful votes
Reviewed 5 days ago
NEW
via mobile

Flew business class via Seoul and we had top shelf treatment. Hardware was A330 and not the most comfortable aircraft, but Asiana outfitted the planes well and attendants kept everything clean. Western food offerings were arguably the best in the air as far as taste and component quality. Presentation was excellent by a staff that cared about passenger dining.

International Business Class Honolulu - Singapore
Helpful?
Thank Golfhiker
San Diego, California
Level 4 Contributor
44 reviews
4 helpful votes
Reviewed 6 days ago
NEW

We flew from LAX to INC in business class. It was a long 12 hour flight on the A380. The seats were very comfortable with a flat bed. The flight attendants were very attentive. Service and food were excellent. Will fly them again. The 1-2-1 configuration means that everyone has an aisle!

International Business Class Los Angeles - Seoul
Helpful?
Thank Dileep B
Bangalore District, India
Level 1 Contributor
4 reviews
Reviewed 1 week ago

Overall experience was good. though the Flight was not modern or new age. Had good time in the flight . Had 2+4+2 Configuration seats with considerable Good Leg room & reclining was better than other Asian airlines. Opted for Indian Vegetarian meal (AVML), Food was the best compared to Malaysian or Thai airways. Crew was polite & helpful. downside was...

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North Asia Economy New Delhi - Seoul

Helpful?
Thank srikanta j
Edmonton, Canada
Level 3 Contributor
11 reviews
4 helpful votes
Reviewed 1 week ago via mobile

Flew from Korea to Cebu and was a very good experience Seats were extremely comfortable and staff were helpful was toothpaste and brushes in bathroom which was a nice extra would fly with them again as was a very good experience and nice flight

Southeast Asia Economy Seoul - Cebu Island
Helpful?
Thank lions5663
Angeles City, Philippines
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 1 week ago

I always travel on Asiana because it is the most convenient for me since they fly directly to CRK from INC (10 minutes from home) and I don't have to fly to MNL as I would on all other airlines flying out of INC (Three to much longer time to get home by taxi or bus... depending on traffic). This...

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Southeast Asia Economy Seoul - Angeles City

Helpful?
Thank Northstar31200414085
London, United Kingdom
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 1 week ago

From the Lounge to the fast track passport check invitation, Asiana runs Business Class the way others attempt (often unsuccessfully) to run First Class. Food and beverage selection and quality are outstanding, airline staff superb and the seats are fabulous. If you ever doubt if spending on airfare is worthed, this 12-hour flight would absolutely convince you. BTW it was...

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International Business Class Seoul - London

Helpful?
Thank ArturoFermin
See travel tips for airlines
“Make sure you have headphones, a hand fan, and water. Just in case.”
337emmak, 8 Dec 2018 | Read review
“Better these days to hook into a different frequent flyer program (???) I think so.”
RenegadeRetiree, 5 Dec 2018 | Read review
“Do not depend the USB Charge Port on the Flight. so give a full charge to your Portable gadgets before you fly.”
srikantaj, 2 Dec 2018 | Read review
“When flying from Incheon, do not go to the central lounge, always use East or West lounges.”
ArturoFermin, 1 Dec 2018 | Read review
“Learn some Korean.”
petercatpv, 28 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Asiana Airlines
As one of two major airlines in South Korea, Asiana Airlines (OZ) operates flights to four continents. The airline, which is based in Seoul, flies to destinations within Korea and across Asia, as well as Oceania, Europe and North America. Asiana has a domestic operations hub at Seoul's Gimpo International Airport (GMP) and an international hub at Incheon International Airport (ICN). It has five classes of passenger service—First Suite Class, First Class, Business Smartium Class, Business Class and Travel Class. Aircraft configuration varies from route to route. Asiana is part of the Star Alliance.

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