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Arkia Israel Airlines


327 reviews
Headquarters: PO Box 39301, Tel Aviv 61392 Israel 011 972 3-690-2210 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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327 Reviews from our TripAdvisor Community

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327 reviews from our community

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Showing 141: English reviews
Israel
Level 6 Contributor
786 reviews
265 helpful votes
Reviewed 30 November 2017

Sixth time in a row - they delayed their flights. They do not count the passengers at all!!! They are the bigger domestic carrier and they feel they can do everything !!!! Their time table on Sundays and Thursdays is not realistic and it NEVER happens that their flights are on time on these days. Readers - There is another...

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Domestic Economy Tel Aviv - Eilat

Helpful?
1 Thank nadi O o
Tel Aviv District, Israel
Level 4 Contributor
25 reviews
5 helpful votes
Reviewed 6 November 2017

It was a charter flight. The flight was not booked in Seychelles air port and we had to guess the gate we are leaving. They changed the gate and forgot to tell the passengers.the only time they said something it was the last call boarding. When the plane was about to take off the captain told was there is a...

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International Economy Victoria - Tel Aviv

Helpful?
Thank Ram Y
London, United Kingdom
Level 4 Contributor
45 reviews
9 helpful votes
Reviewed 25 October 2017

The flight was full but did not feel too squashed. Food and drinks were fine and appreciated, given that it was a charter flight. Timekeeping was reasonable - arrived within an hour of scheduled time.

International Economy Tel Aviv - London
Helpful?
Thank Landboy
Netanya
Level 1 Contributor
3 reviews
5 helpful votes
Reviewed 16 October 2017 via mobile

The flight was late by more than five hours. They sent an sms message on.the day of the flight that the flight will be late by 3 hours. Instead of taking off at 22:50 it was delayed to 1:25 a.m.. When we arrived at the airport they told us that the boarding will start at 3:25 a.m. I will never...

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International Economy Paris - Tel Aviv

Helpful?
1 Thank Yoseph T
Rishon Lezion, Israel
Level 5 Contributor
70 reviews
18 helpful votes
Reviewed 13 October 2017

Didn't have great expectations.It is a charter flight.Was happy it left on time...... I flew to Sisily and back -round trip -back from Palermo. Forgot to make check in on the web.Lucky me I could sit by my wife.....Tried to check in for my back flight - the smartphone app didn't work - ERROR...... But ,it is a 3 hour...

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International Economy Tel Aviv - Catania

Helpful?
Thank Natan L
Kadima, Israel
Level 4 Contributor
27 reviews
9 helpful votes
Reviewed 12 October 2017 via mobile

After having some horrible flights with Arkia it was a nice surprise to fly to Belgrade. The plane was rather small, 130 people. The plane was clean and the stuff was polite. On this flight there was no food service.

International Economy Tel Aviv - Belgrade
Helpful?
1 Thank Eitan M
Barcelona, Spain
Level 4 Contributor
8 reviews
11 helpful votes
Reviewed 11 October 2017

Horrible! No communication, no news, conflictive information from the airport's part, no answer to my complaint for the 7 hours delay (we were finally boarded in the plane of another company). Totally unprofessional, try to avoid them.

International Economy Tel Aviv - Barcelona
Helpful?
1 Thank Love2Wander_com
United Kingdom
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed 10 October 2017

We were originally flying back from Tel Aviv with Monarch in October 2017 but they went bust so we were told we were flying back to Luton with Arkia airlines. From reading the reviews we were a little concerned but we were pleasantly surprised. Excellent flight, very nice courtesy food and drinks were provided throughout the flight and we had...

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International Economy Tel Aviv - London

Helpful?
Thank michellefinn1
Brisbane, Australia
Level 6 Contributor
279 reviews
102 helpful votes
Reviewed 3 October 2017

This is a quick way to reach Eilat as driving is much longer. The flight itself is only about one hour and you get good views over the Negev and the Red Sea when you arrive. Our flight left from Terminal 1 at Ben Gurion and the check in procedure was casual and a bit shambolic. However it was slow...

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Domestic Economy Tel Aviv - Eilat

Helpful?
Thank beheaded c
Rishon Lezion, Israel
Level 6 Contributor
128 reviews
32 helpful votes
Reviewed 1 October 2017

So we flew at the end of August. The flight was short and with no special events, and the crew was very friendly and professional. I only have 2 small comments: 1. There were only 2 Check in counters so the waiting time was very long and frustrating. 2. We flew on a 20 years old Boeing 757... I think...

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International Economy Tel Aviv - Rhodes

Helpful?
Thank MeerMoor
See travel tips for airlines
“Fly with their Embraers - It is a fantastic Jet.”
nadioo, 1 Jun 2018 | Read review
“Avoid travelling via Tel Aviv and Arkia when travelling to Cyprus”
gregp-Cyprus, 27 Apr 2018 | Read review
“Consider booking with another airline.”
JL832018, 23 Apr 2018 | Read review
“Do not, I repeat, do not fly with arkia !”
572erezh, 10 Apr 2018 | Read review
“Get in the queue early and ask for front seats.”
chewengo, 9 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Arkia Israel Airlines
Tel Aviv-based Arkia Israel Airlines (IZ) is Israel's second-largest airline. It operates scheduled and charter flights to about 25 destinations in 16 countries in Europe and the Middle East. The airline also has a codeshare arrangement with Brussels Airline (SN). Arkia has operating bases at Ben Gurion Airport (TLV), Eilat Airport (ETH), Ovda Airport (VDA) and Sde Dov Airport (SDV). The airline's fleet of nine aircraft includes ATR 72-500, Boeing 757-300, Embraer 190LR and Embraer 195LR planes. Each aircraft is configured with a single Economy Class cabin.
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