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All Nippon Airways (ANA)

4.5 of 5 bubbles
1,959 Reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1032
  • 666
    Very good
  • 166
  • 60
  • 35
Highly recommended

ANA airlines is very friendly. The plane was very clean. The entertainment and food were good. The... read more

5 of 5 bubblesReviewed yesterday
Oliver T
Rating summary
  • 4 of 5 bubbles
    4 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    4.5 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,959 Reviews from our TripAdvisor Community

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1,959 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Level Contributor
11 reviews
2 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

ANA airlines is very friendly. The plane was very clean. The entertainment and food were good. The check-in and boarding was very quick. The space is not very cramped, even for economy. I highly recommend this airline.

Southeast Asia Economy Osaka - Kuala Lumpur
Thank Oliver T
Level Contributor
3 reviews
1 helpful vote
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

I found that the japanese airlines have am amazing attitude while servicing the customers. They genuinely take care of you without relaxing. Overall I am really like the airline and their service. You must try it out to compare it with other airlines. I am sure you will also like it. They also serve a healthy japanese food if you...

North Asia Business Class Mumbai (Bombay) - Tokyo

1 Thank Girish S
Level Contributor
14 reviews
9 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW via mobile

For the price I paid. Very disappointed with the inflight service. For the airline form Asia, I would recommended SQ, CX or TG. I would rather not fly ANA again. I did have to ask flight attendants for almost everything

International Business Class Tokyo - Washington DC
Thank Victoria B
Walnut Creek, California
Level Contributor
4 reviews
1 helpful vote
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

Wow the First Class experience on ANA 777 from Tokyo Narita to SFO is fantastic! Entertainment and Wifi were great too! The flight attendants make you feel extra special.

International First Class Tokyo - San Francisco
Thank angellaandpia
San Francisco, California
Level Contributor
23 reviews
11 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

The check in was a challenge as the ground staff had trouble figuring out if I had the right VISA to China. After that, everything was above and beyond amazing. I had flown them before but the service and attention to detail was out of this world. The food was local and the flight attendant worked non stop the entire...

North Asia Business Class Tokyo - Shanghai

Thank Melvin L
Level Contributor
308 reviews
162 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

What a revelation! I never thought that I would find an airline that could rival the best that SQ has to offer! The cabin in the B787 looked rather ordinary, and the seats, which were not fully lie flat, did not look particularly inviting: but my son and I both found the seats surprisingly comfortable, and slept very well indeed....

North Asia Business Class Kuala Lumpur - Tokyo

Thank WanderingGourmand
Kuala Lumpur
Level Contributor
7 reviews
2 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW

The aircraft is the modern B787-800. The flight was early in the morning 7:00AM, so we have to get to airport and do the necessary luggage drop-off as early as 5:00AM. ANA has automatically checked-in for us 24hrs before the flight. The push-back for take-off was on time, exactly 7:00AM. Very efficient ground crew. The food also tasted good ....

North Asia Economy Kuala Lumpur - Tokyo

Thank lungster
Pitlochry, Scotland, United Kingdom
Level Contributor
104 reviews
50 helpful votes
4 of 5 bubbles Reviewed 6 days ago NEW

We were very impressed by the high standard of food and cabin staff on this long flight. The hostesses were all kind and helpful, and went to a big effort to keep us comfortable. The films were limited but adequate and room space was satisfactory. The only negative comment is that we were unable to check in on line before...

International Economy Tokyo - Brussels

Thank rubenskibble2014
Level Contributor
217 reviews
25 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

Business class for this route is definitely worth it. Food is great. Tried the Japanese breakfast and it was super delicious. Coffee was not the best, but other drink are awesome. The toiletries bag also super cute. The seat is also 180 degree flat bed

International Business Class Tokyo - San Francisco
Thank May L
Hong Kong, China
Level Contributor
8 reviews
4 of 5 bubbles Reviewed 1 week ago NEW

We were travelling with 2 elders that need to be on wheelchairs most of the time. The caring was not just within ANA's premises but also exceeded their control. Two of the ANA helpers at KIX actually strolled our elders all the way from gate-out of the plane until where we needed to pick up our car at AEON Plaza,...

North Asia Economy Hong Kong - Osaka

Thank Sin Yi Alfee H
See travel tips for airlines
“ensure that you fly on the B787”
 of 5 bubbles WanderingGourmand, 19 Oct 2016 | Read review
“When checking in at KLIA, make sure the seat indicated on your boarding pass match the one on your ticket!”
 of 5 bubbles Paul298570, 15 Oct 2016 | Read review
“Watch the prices, they get lower on Tuesday's....”
 of 5 bubbles julietp2014, 12 Oct 2016 | Read review
“Even economy class is bearable !”
 of 5 bubbles 487ALISONH, 12 Oct 2016 | Read review
“look for travel promos so you'll pay much cheaper fares”
 of 5 bubbles 193albertc, 10 Oct 2016 | Read review
Show next 5 travel tips 5 of 10
About All Nippon Airways (ANA)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

1,089 photos of this airline

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Airport (157)
Food and Drink (339)
Seat (110)
Airline Lounge (61)
View from Window (100)
Cabin (56)
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