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All Nippon Airways (ANA)

4.5 of 5 bubbles
2,347 Reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website
Rating summary
  • 4 of 5 bubbles
    4 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    4.5 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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2,347 Reviews from our TripAdvisor Community

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2,347 reviews from our community

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Showing 564: English reviews
Level Contributor
278 reviews
107 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

In terms of seating design, ANA B777 offer one of the widest lie-flat seats with full width including the foot area which is rather uncommon in today's tight business class configurations. The 1-2-1 arrangements offer plenty of privacy if one selects the seat with a table adjacent to the aisles. The key thing to having a comfortable seat is to...

International Business Class Tokyo - San Francisco

Thank dhlchung
Jakarta - Singapore
Level Contributor
76 reviews
44 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

Everything is ok except for the service from the stewardess & ground staff. No smile (rather grumpy), no salutation/ greetings. During first leg, I requested 3x rounds for water , the last round of request was for my medication and it was about 2hr before we arrived. My request was denied. During snack and meal, I didn't take any other...

International Economy San Francisco - Jakarta

Thank hesteriaa
San Antonio, Texas
Level Contributor
24 reviews
8 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

Well i booked thru expidia, and i was very happy with the meals , good food and service, to long, jajajaj, 26 total but happy with the flight

International Economy San Antonio - Bangkok
Thank luis g
Dublin, Ireland
1 review
2 of 5 bubbles Reviewed 5 days ago NEW

I called Ana airlines to ask for assistance about my in-laws coming to visit us in Manila for our wedding. I asked some assistance to guide them in case something happens and this is their first flight from Tokyo. They only speak Spanish and we are worried that they might get lost or confused at the airport. The agent on...

Southeast Asia Economy Tokyo - Manila

Thank Brian L
Jakarta, Indonesia
Level Contributor
468 reviews
203 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

We have been flying ANA to USA due to its overall great customer service, decent planes, tasty food, variety of movie selection, reasonable fares and opportunity to enjoy a transit in Japan. A most recent experience made us feel even more positive about this airline. At LAX, we checked in at ANA's counter at Tom Bradley International Terminal to find...

International Economy Los Angeles - Tokyo

Thank GabyVM
Kawasaki, Japan
Level Contributor
7 reviews
4 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

Flight was very comfortable. Service was excellent. Free WiFi available for $25 for 12 hours Excellent choice of movies and other programs

North Asia Economy New Delhi - Tokyo
1 Thank Harish M
Maitland, Australia
Level Contributor
44 reviews
2 helpful votes
5 of 5 bubbles Reviewed 1 week ago NEW

Flew ANA with my wife and son to Sapporo via Tokyo. The ground and cabin crew were very accommodating and delightful. The 6 am connector from Tokyo to Sapporo was only about half full and the ground crew noticed that we were the only non Japanese ready to board. They then gave us priority boarding and made sure we were...

International Economy Sydney - Sapporo

Thank Brad B
Aurora, Colorado
Level Contributor
23 reviews
9 helpful votes
2 of 5 bubbles Reviewed 1 week ago

Based on my last flight, I was shocked at how far down the quality of service has gone down. I fly to Manila every year, and usually look forward to Asian flights since they seem to be the most hospitable. Last time, I had to ask for a drink with my food, ask for food after they skipped me. The...

International Economy Denver - Manila

1 Thank James G
Level Contributor
8 reviews
6 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

I have panic attacks regularly when I fly (yep, im that woman crying her eyes out and hyperventilating on the plane) . This trip I did my usual pre-boarding "heads up" and let the staff know and also asked for gentle reassurance to aid me in not having a full on attack. ANA was excellent, no actually they were exemplary,...

International Economy Seattle - Ho Chi Minh City

2 Thank Mandy P
Level Contributor
550 reviews
208 helpful votes
4 of 5 bubbles Reviewed 1 week ago

A very comfortable flight aboard a new, silent and well-equipped plane. Good food and excellent video selection. Friendly service.

International Business Class Paris - Tokyo
Thank Seasondtraveller
See travel tips for airlines
“none I was happy with the food and seats”
 of 5 bubbles 300luisg, 13 Jan 2017 | Read review
“Flying out of Tokyo and you are able to check baggage for your flight as early as you like.”
 of 5 bubbles 643bradb, 10 Jan 2017 | Read review
“Always choose the Asian menu selection for meals, it is excellent!”
 of 5 bubbles ShawnPKelly, 30 Dec 2016 | Read review
“nothing. just show up, they will take care of you”
 of 5 bubbles sublimeload, 28 Dec 2016 | Read review
“Tip, do not fly with ANA”
 of 5 bubbles edwardn411, 25 Dec 2016 | Read review
Show next 5 travel tips 5 of 10
About All Nippon Airways (ANA)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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