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ANA (All Nippon Airways)


3,483 Reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,483 Reviews from our TripAdvisor Community

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3,483 reviews from our community

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Showing 884: English reviews
Dubai, United Arab Emirates
Level 4 Contributor
21 reviews
7 helpful votes
Reviewed yesterday
NEW

I have to admit I had my doubts when I first thought of booking ANA (I never heard from them before), however service was excellent! From the check in counter to cabin crew staff, they all were very polite and the plane had the most comfortable seats in economy class. During my 6 hours I could sleep and felt fit...

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Southeast Asia Economy Tokyo - Phnom Penh

Helpful?
Thank Shabuch
1 review
Reviewed 3 days ago
NEW
via mobile

I want more deals with this airline to travel! Great service, comfort, entertainment! Leg room was great, enough room for my backpack under the seat and my feet. Looking to go to Thailand and would love to use this airline again to get there!

International Economy Calgary - Ho Chi Minh City
Helpful?
Thank Jenn L
Philadelphia, Pennsylvania
Level 5 Contributor
49 reviews
15 helpful votes
Reviewed 3 days ago
NEW

Pros: The economy seats were very comfortable; the food was good; the flight attendants were so attentive and nice; the in-flight entertainment had a lot of great choices; it didn't feel like an 11-hour flight. Cons: The flight attendants were a little too nice to the man across the aisle from me. He was served at least 7 beers in...

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International Economy Chicago - Tokyo

Helpful?
2 Thank Jackie V
Monterey Park, California
Level 4 Contributor
44 reviews
7 helpful votes
Reviewed 4 days ago
NEW

Polite, courteous and quick check-in experience. Spacious seats in between front and back rows. Clean cabin. Friendly, helpful and attentive flight attendants, So so meals.

International Economy Los Angeles - Manila
Helpful?
Thank unhappytraveler288
Scottsdale, Arizona, United States
Level 4 Contributor
39 reviews
19 helpful votes
Reviewed 5 days ago
NEW

Check in was fine except that you cannot do seats in advance if it is a codeshared segment. There was an email recently stating that it is possible--but links do not work. NH does not print TSA precheck or global entry on ongoing boarding passes - huge problem in SJC. On flight - 8 hours 53 minutes each passenger could...

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International Economy Tokyo - San Jose

Helpful?
Thank Sally R
Singapore, Singapore
Level 4 Contributor
26 reviews
6 helpful votes
Reviewed 6 days ago
NEW
via mobile

It's very rare that I fly Y class, although the few times that I have, on Singapore Airlines, ANZ & Emirates have been bearable. In terms of food, seat comfort & service protocol from the service staff. First and foremost, the ANA check in staff were very accommodating in leaving the middle seat empty which provided more elbow space on...

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North Asia Economy Singapore - Tokyo

Helpful?
Thank Alan L
Penang Island, Malaysia
Level 6 Contributor
270 reviews
144 helpful votes
Reviewed 6 days ago
NEW

This review concerns the check-in, not the flight, which was fine. We were diverted to Haneda after we missed our connector at Narita, thanks to the incompetency of Air Canada 3 from Vancouver. We lost a very expensive hotel booking in Kuala Lumpur as well. We arrived after a 1 1/2 hour bus ride to find chaos. Hundreds and hundreds...

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Southeast Asia Economy Tokyo - Kuala Lumpur

Helpful?
Thank Feds294201
Level 3 Contributor
10 reviews
6 helpful votes
Reviewed 1 week ago
NEW

Wonderful flight (6.5 hours). The crew was on point; helpful, attentive and courteous. One drawback for me was the food. Most meals consisted of noodles even for breakfast. I understand they are catering to the Asian clientele, but it's not for everybody. At some point I just ate so I didn't starve. Overall, they have roomy flights, the crew continuously...

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North Asia Economy Singapore - Tokyo

Helpful?
Thank Mojabeng K
Petaling Jaya, Malaysia
Level 4 Contributor
25 reviews
5 helpful votes
Reviewed 1 week ago

Nice flight with nice service staffs are good however everyone is not good in English so you need to wait for other staff to come and assist. they have vegetarian option. Good part is once you select your meal preference before take off they put sticker against your seat so that they will server to vegetarian first then to normal...

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North Asia Economy Kuala Lumpur - Tokyo

Helpful?
Thank Priyadarshi Var... R
Bern, Switzerland
Level 5 Contributor
67 reviews
9 helpful votes
Reviewed 1 week ago

The expeience with ANA was great, as alwways. The Service is wonderful from check-in to Arrival. I enjoy flying ANA.

Domestic Business Class Osaka - Fukushima
Helpful?
Thank dhs9909
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See travel tips for airlines
“You need to be small to have any comfort - I am not being facetious it is massively uncomfortable.”
sallyr219, 12 Aug 2017 | Read review
“Don't fly out of Haneda airport and don't fly Air Canada to Tokyo.”
Feds294201, 11 Aug 2017 | Read review
“If you don't like noodles, bring a snack..lol”
mojabengk, 10 Aug 2017 | Read review
“The center seats in business look like you'll be sitting next to each other but a large console and divider make conversation difficult.”
H1500TEjohnb, 29 Jul 2017 | Read review
“ANA lounge”
BizVisitor, 27 Jul 2017 | Read review
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About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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