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ANA (All Nippon Airways)

10,543 reviews
Headquarters: Shiodome-City Center, Higashi-Shimbashi Minato-ku, Tokyo Prefecture 105-7140
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4.010,543 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About ANA (All Nippon Airways)

Airline Alliance

Star Alliance
Headquarters: Shiodome-City Center, Higashi-Shimbashi Minato-ku, Tokyo Prefecture 105-7140

Airline Summary

ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.
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J S wrote a review Yesterday
Washington DC26 contributions8 helpful votes
Manila - Tokyo
North Asia
My recent experience with ANA was overshadowed by a distressing encounter with one of their check-in/ground crew members, Kij (last name was not provided per the company's policy). What should have been a routine check-in process turned into a troubling display of discrimination and bias. Upon arrival at the check-in counter, I was shocked when Kij singled me out and proceeded to charge me for my item, claiming it exceeded the allowed size and weight limits. However, what was truly disheartening was witnessing Kij's differential treatment towards me as an Asian passenger, while blatantly ignoring a Caucasian passenger with a noticeably larger and heavier personal item. The disparity in treatment based on race is completely unacceptable and goes against the values of equality and fairness that should be upheld by all airline staff. As a loyal customer of ANA, I was deeply disappointed by Kij's discriminatory behavior, which not only tarnished my travel experience but also left me feeling disrespected and marginalized. ANA must address this issue promptly and take concrete steps to ensure that such discriminatory incidents do not occur in the future. It is imperative that all staff members, including Kij, undergo comprehensive diversity training to foster a culture of inclusivity and respect within the airline. As a customer, I expect to be treated fairly and without prejudice, regardless of my ethnicity. Kij's actions have undermined my trust in ANA, and unless meaningful measures are taken to rectify this situation, I will be hesitant to choose ANA for my future travels. Also, if Kij has personal issues ongoing, I think that she should not take that with her at work as it affected her professionalism. I hope that by sharing my experience, ANA will take this matter seriously and prioritize diversity and inclusivity within their organization. Discrimination has no place in the aviation industry, and it is essential that ANA takes proactive steps to address and prevent such incidents from occurring again. In conclusion, my encounter with Kij at ANA was deeply disappointing and has left a lasting negative impression. It is my sincere hope that ANA will take decisive action to address this issue and reaffirm their commitment to treating all passengers with dignity and fairness.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alice P wrote a review 16 Mar
Tiong Bahru, Singapore2 contributions
Tokyo - Singapore
Southeast Asia
DO NOT FLY ON ANA, unless you are dead sure you do not need customer service to change any flights for any reason. THERE IS ZERO customer service. YOU WILL NOT BE ABLE TO TALK TO ANYONE - all they will do is to direct you to a hotline that nobody picks up. I heard if you can wait for an hour or so you might eventually get through. As we don't have the luxury of incurring that kind of phone bills in Japan, we have to essentially give up the tickets. They suggested I use a public phone - good luck to anyone who tried, standing around for over 1 hr. I asked if there is customer service in Singapore where I can reach someone to sort this one. They told me to call the number in Japan. I don't think anyone will be crazy enough to spend international calls (and more an 1 hr wait to boot, in order to try to save/change their tickets.) It is quite shocking to experience this from a major airline and NOT TYPICIAL of Japanese service standard at all.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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delfina r wrote a review 9 Mar
1 contribution
Los Angeles - Manila
International
I have been visiting/ going home in the Philippines every year for the last 20 years.Flying Philippines Airlines or Cathy Pacific.My first flight via ANA last Feb-March was the best ever!Best service, best amenities, best food, best crew.ANA is my girl!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Will X wrote a review 8 Mar
1 contribution
San Francisco - Tokyo
International
ANA used to be a top-notch airline but not anymore. Something happened in the past few years, not sure what. There is zero customer service. Wait an hour or more to talk to any one on the phone. Service on board in nothing special and the food is mediocre at best, and prices have increased dramatically. Won't fly this airline again. Air Japan is a much better choice.
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Date of travel: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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missie0 wrote a review 5 Mar
bangor australia220 contributions64 helpful votes
Tokyo - Sydney
International
TRAVELLED ON A DAY FLIGHT TO SYDNEY. ASKED FOR A MORE LEG ROOM SEAT AS I HAD A KNEE THAT DIDNT LIKED TO BE BENT, ALTHOUGH THE PITCH IS GENEROUS ON ANA, THOUGHT I NEEDED MORE. WAS GIVEN AN ISLE SEAT , 1ST ROW IN ECONOMY WHERE I COULD STICK MY LEGS INTO PREM. ECONOMY SECT. AS USUAL, YOU NEVER HAVE TO ASKED FOR ANYTHING ON ANA, IT COMES BEFORE OR JUST AS YOU MAY WANT IT. MEALS GENEROUS IN THEIR SERVICING. TOILET ALWAYS CLEAN, AND IF YOU WISH, JAPAESE TOILET WASHING IS THERE AT THE PRESS OF A BUTTON. THE FLIGHT LEFT AT 8;40 AM LOCAL TIME AND ITS THE FIRST TIME THAT WE WERENT SERVED BREAKFAST, BUT ADJUSTING TO SYDNEY TIME WE HAD AN EARLY LUNCH, PRECEDED BY 2 GLASSES OF A SPANISH GRENACHE. VERY NICE!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kij, the discriminatory ground staff attendant at NAIA Terminal 3 in Manila
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この飛行機に乗りました
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the cute themes of ANA AIRLINES plane from Haneda to Manila
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the Pikachu souvenir from ANA
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Alice P wrote a tip 16 Mar
"FLY WITH ANA ONLY IF YOU DO NOT NEED TO CHANGE YOUR FLIGHTS"
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delfina r wrote a tip 9 Mar
"Buy direct on the website.Dont take the one with United airlines."
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Will X wrote a tip 8 Mar
"Choose another airline. This one is not the old ANA."
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missie0 wrote a tip 5 Mar
"ANY SEAT IS VALUE FOR MONEY"
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sws2310 wrote a tip Feb 2024
"Save yourself stress and don’t bother. Terrible, terrible airline staffed by complete dullards. "
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